Custom Requests view filter to search for Radio and Check box
Hi everyone, I created customer Radio box field with 2 Values in the form, but I can't seem to find how to create a filter view to detect the Radio box selection. When I create the Request Filter View for that custom field, I was present with a blank entry box. So what should enter to detect which Radio box (or check box) is/are selected. Thanks!
issue updating from 10.0 Build 10004 to 10.5 Build 10513 - the file that you have specified is not compatible
Your Version 10.0 Build 10004 Latest Version: 10.5 Build 10513 Was previously at version 9400.1.0.0 and updated to version 10000.0.4.0 - using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm Now attempting to apply ManageEngine_ServiceDesk_Plus_10_5_0_SP-0_13_0.ppm and the message "the file that you have specified is not compatible". In the output of the batch file console window is INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay Suggestions?
Change Password Audit Report not updating
Hi, I've just had an update catch-up moving from build 5511 to 5803. I've done a test password change, which appears to have worked but it doesn't show up in the Change Password Audit Report.
USB real-time email alert
Hello, Is it possible to get real-time email alert if user plugged-in an USB device in his PC? Thanks.
Mobile Device Manager Plus- Free Training
Join us on 17th, 24th October and 7th November 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on October 17: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's
Config Management - requirements
Hi ALL! I use OpManager 12.4 and i want start using Config Management :) Where i can find requirements of this feature for my cisco/mikrotik devices ??
Restrict RDP through Password Manager Pro Bastion host
Hi, I'd like to restrict rdp access to windows 2012 \ 16 domain servers through PMP only, removing the ability for admins to rdp with local apps like mstsc or remote desktop manager. I've tried creating group policy objects to disable rdp, (stops PMP connections from working) or to limit rdp through a specific ip address on a targets local domain firewall (doesnt work). Has anyone else run into this problem? Thanks
Creating an appeal with a different status.
Is it possible to create calls with a status other than open. For example, he added a new status - assigned, it is necessary that when creating a new appeal, it was created with this status - assigned.
Scan virtual machine
Hello everybody, Under Assets- IT Assets-Workstation i see several assets which are virtual machines (HyperV or VmVare) runing on Windows 10. I would like to put those assets under Assets-Virtual Host and VMs as I think that is the place where they belong. It also should put them automatically in that place after new assets are scanned. Can someone tell me how this work? Thank you
Category Usage Report
Hello, I found the below query on the forum but I can't find it again and I have a question about whether there is a limit to what it will show? SELECT cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item", count(wo.WORKORDERID) "Request Count" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN ItemDefinition
Searching requesters by Login Name
I'm making a custom interface screen and want my technicians to be able to search requesters directly by Login Name. SearchRequester.do?fromModule=WorkOrder&startsWith=X is fast, but only seems to search on names. SearchN.do?fromModule=WorkOrder&searchText=X can find Login Name, but is much slower since it's searching all fields, I assume. Is there any parameter for either of those functions to do the search I need? Thanks!
Reminder for outstanding approvals
I was wondering if there is a way to configure reminder notifications to be sent to approvers who have not acted on an approval within a certain amount of time. I do know that on the ServiceDesk home page the number of pending approvals appears, but most of our approvers will not be users that will be signed in to ServiceDesk on a regular basis.
Field and Form Rules - what Execution Order
Hi everyone, I have several rules in each section. (on form load, change, submission.. I read the web documentation from ME.. https://help.servicedeskplus.com/configurations/helpdesk/field-form-rules.html and example. What is order of execution in each section. Which rule get executed first, and what happen if two rule try to change the same field?
Architecture performance and scalability
The service desk system is filled with new features, but the architecture of the solution stands still, for example: 1. There is no Fail over services, the implementation of FOS is a warm reserve. This add-on works only on MS windows and does not Fail over. 2. Scalability - there is no possibility of horizontal scaling, for example, several application servers on different servers work simultaneously as a whole (for example, Apache Tomcat cluster), this would also solve the problem of fault tolerance.
End User Desk Portal
Hi all. I am new to the Service Desk platform and thought I would pose the questions here. I have been trying to find the association of the service categories within the "Create an Issue" and "Request a Service" on the web portal. Is there a way to separate out the service categories etc..from these 2 aspects? It seems to me that currently, in either "create an issue" or "request a service", the same information is presented. I feel this could confuse my end users via terminology. I like the idea
OpenLDAP login problems when adding additional fields in table sdldapfieldmap
I added all users from our LDAP-Instance in ServiceDesk Plus in the Admin/Benutzer/LDAP-Section. Unfortunately the name in LDAP is only the login number but I wanted to have first, last and full name available for all requesters. Thereforte I followed the instructions: https://pitstop.manageengine.com/portal/community/topic/how-to-configure-extra-ldap-field-map After I added following columns to the sdldapfieldmap-table in the database INSERT INTO sdldapfieldmap VALUES (7, NULL, 'FullName', 'cn',
All you need to know about the Exchange Online incident EX191754, and how O365 Manager Plus could have saved you!
Hello everyone! Microsoft’s Exchange Online recently faced an email delivery issue which prevented users from sending rich text format (RTF) emails with attachments. It impacted the Exchange Online users all over the world, and the issue is expected to be fully resolved by October 2, 2019. This is not the first time such incident is occurring, and definitely not the last. Read our latest blog on "Yet another Exchange Online incident: All about EX191574 ", to know all about this incident, and how
Applications Manager Get Monitor Configuration from API
I've been looking at the ME API for applications manager and can't find the correct way to do this. I want to use the API to get a response that contains all the configuration values of an existing monitor so that I can alter them programmatically and then create a new monitor with the slightly altered values. I see how to create a new monitor but not get an existing ones configuration. Is this possible?
Caída total del sistema de Tickets
Buenos días Reporto inconvenientes con el Software Service Desk el cual actualmente se encuentra montado en un servidor. Hace aproximadamente se cayó el Servicio y no quiere arrancar, solicitamos de su apoyo para solucionar el inconveniente el cual no deja acceder al servicio y dar atención a los usuarios
default postgres password for servicedesk 10.5
Hi there, since I upgraded to 10.5 I can't connect to postgres using default user&pass postgres/postgres. What is the current password?
error upgrade from 10.511 to 10.513 - javasql.SQLException: Invalid column name TEMPLATE_META_HANDLER.
this error pops up as soon as i try to load the patch into updatemanager. javasql.SQLException: Invalid column name TEMPLATE_META_HANDLER.
EMM Token Enrollment - Samsung Devices
When enrolling Samsung devices via EMM, there's a whole set of default Samsung apps that do not get installed that would otherwise be on the phone if enrolled via user invite or if the device was setup out of the box. For the most part it's not a problem to install apps again from the Play Store but the Samsung Galaxy Store app is not in the Play Store and can't be re-installed from what I can tell. Some Samsung apps need the Galaxy Store in order to update. Is it possible to prevent EMM token
Enterprise Service Management - SDP On-Premise
Does anyone know when the Enterprise service management feature will be available in the On-Premise version of ServiceDesk Plus? I was told in the beginning of 2018 and I see the framework enhancement has been released. I figure this feature goes with that enhancement.
Detect Change of Login location (IP Address)
Is there a way to identify that a user has logged into domain (via app login or via vpn) from a new location than previously? For instance, a user logs into an app from work computer; then he/she uses home computer. Is there any way to capture such change of location and which product would be suitable? Thanks in advance for any tips. -Anna
Filter Email Ids to Notify
Is it possible through a script to filter addresses shown in the Directory to a certain domain? We would like the ability to allow users to add a cc'd address in some request forms. The challenge is the directory is quite large and contains many domain addresses (gmail, hotmail, etc..). So to avoid having information shared to the incorrect address or worse, outside of the organization, is there a way to filter this directory?
[SD-82665] Field and Form Rules Tab - Shrink/Remove Action Column
Some of my templates are pretty big. One template I've created is a merger of 8 old forms that we used to use. It has many many Field and Form Rules on it. With the form being so big, and the rules being so numerous it's starting to become a hassle to find the correct rule when making edits to the form. One rule can take up multiple page lengths (when scrolling) due to it showing the Actions that particular rule is taking. My request is that we have the option to hide that Action column. Most everything
Desktop Central OS deployer module
Hi does anyone have start to finish documentation to setup the OS deployer module in Desktop Central with PXE boot, ME documentation is threadbare and I feel like I'm missing something?
[Upcoming webinar] How to implement continual service improvement in your help desk
Implementing continual service improvement in your help doesn't have to be difficult. Join us for our three-part webinar series to discover how easy it is to implement continual service improvement (CSI) in your organization, starting with these specific areas: Part I - Decreasing request resolution times Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: October 17, 2019
[Upcoming webinar] How to implement continual service improvement in your help desk
Implementing continual service improvement in your help doesn't have to be difficult. Join us for our three-part webinar series to discover how easy it is to implement continual service improvement (CSI) in your organization, starting with these specific areas: Part I - Decreasing request resolution times Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: October 17, 2019
[Upcoming webinar] How to implement continual service improvement in your help desk
Implementing continual service improvement in your help doesn't have to be difficult. Join us for a three-part webinar series to discover how easy it is to implement continual service improvement (CSI) in your organization, starting with these specific areas: Part I - Decreasing request resolution time Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: October 17, 2019
Looking for a way to export a list of request (with details: id, technician etc.) based on category
I'm using servicedesk in cloud: is it possible to do that?
Creating a Pick List of Users
I'm interested in creating an incident - additional field which will be populated with a list of ServiceDesk users. I'm hoping to use this to allow users to select those users higher than them in the chain of command for use with approvals. I have never really messed much with scripting in ServiceDesk, so I'm not sure if this is something that will be simple to do.
[ForYourInformation -13] Multilingual translations made too easy
Hello folks, Language is the medium to get travel your words to reach people in different regions. It becomes irksome when you want to set up your business in another country, region, where languages are different than yours and you are not familiar with it. Now, it is not less than a herculean task. With ServiceDesk Plus, you can now translate the user interface texts and personalize the application as per your requirement. You can choose to rename modules or any UI phrases used across the application.
Major Bug: Failed Tasks leaving massive Data files
When a Scheduled Task fails, it leaves massive data files within the Data directory ( \Exchange Reporter Plus\data) under in a subdirectory named after the Exchange server for which it failed. For us, one job failing for 3 servers caused a total of 10 GB of disk space to be consumed. When I opened a case regarding disk space disappearing, it was mentioned that these files are left behind and that I "could go into these directories and delete these files when a job fails." This is a 1998 solution.
Scheduled Requester Import from CSV with requesters additional fields
Hello guys. I want to import a CSV file contains all requesters everyday and I have tried to read and execute all tips from this two discussions: https://pitstop.manageengine.com/portal/community/topic/scheduled-import https://pitstop.manageengine.com/portal/community/topic/automatically-import-requester-csv-file-in-sdp All works well but I can't import users additional fields specified on "User - Additional fields" --> "Requester additional fields": How I can declare the additional fields in scheduledCSVUserImportMapping.xml?
Picture on the service pack link
Good Afternoon, I am just informing you that the picture is incorrect on your website and makes you seem like you're living in the future.
Need to give ability to set Due by Date to the requester
Hi, we have Servicedesk Plus integrated with email. a requester can open a new request by sending an email to specific mailbox. is there a way we can fatch a date from email and set that date as due by date.
[SDF-29571]Surveys
Hello, I have 2 questions about the survey module: - is it possible to include the survey in the "close request" form ? I want to avoid the user to get 2 email when a request is solved (currently: one for closing the request + one for the survey) - In
FOLDER MONITOR
Hi, would like to seek your inputs please. How to setup a Folder Monitoring which would know that everyday there is a newly dumped filed. Thank you so much for your assistance!
URGENT Security Issue in Download Attachment API
There is a security issue with the way the Attachment Download API works. For users that are already authenticated in the application (ie have already logged in through the login page), requests to that download endpoint do not first check to see if the user making the request has access rights to the attachment that is being called for download. The regular download call does check this as it has the authKey in the request URL. Here is an example. I log in with a test user who only has access
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