Cookie bug removes domain name at login
Hello, I've reported this a few years ago before, but the topic is gone and not resolved. So here is a new one, because the problem still exists. When a requester sends an email to our servicedesk, they receive a notification mail with an URL like http://servicedesk.[ourcompanyname].nl/[nameofcustomer]/WorkOrder.do?woMode=viewWO&woID=[ID], because their account Login URI is http://servicedesk.[ourcompanyname].nl/[nameofcustomer]. If one of our technicians is assigned to that ticket and clicks on
Parsing mails
Dears, I've problem in parsing only one command, but its importance is very high. The command is: @@REQUESTTEMPLATE=Printer Problem@@ I read this command should fill the fields with the defaults of the template name provided for XXX. However, I tried using it many times and it never worked out. Is there who can help with this important matter. See screen shots to view examples of my templates Best Regards, Kateba Attachments : Incident templates.png Service Requests templates.png
[SOLVED]Error with sending scheduled report to email [SD-80239]
Greetings, We have an issue with 10.5 Build 10506 + PostgreSQL. When I create a schedule report like this one: SELECT ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status",count(wo.WORKORDERID) "Request Count" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID WHERE (wo.ISPARENT='1') AND wo.CREATEDTIME >= <from_thismonth>
How to populate user names in a request additional field.
I used this instruction, it works fine, thanks. https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field\ There is a need to edit the request. 1. So that when choosing an employee, the field should be entered not with CI Name, but with E-mail. 2. Add to the field from the CMDB database only those employees who have filled in the E-mail field.
Widgets missing
Anyone know why there are no widgets in my copy of ServiceDesk Plus? I have done a complete reinstall of the software and still have nothing, before and after restoration of my data. Anyone have any ideas? Your Version : 10.5 Build 10513
Preventive maintenance task
Hi. I wonder if someone could help me to verify the next information about Preventive Maintenance Task function 1- I have a maintenance task that shall be executed each month for the rest of 2019 only. I wonder if the task can be restricted to be generated only in 2019 and not to repeat during 2020?. In other words I want to restrict a monthly preventive maintenance task but just for a single year. 2- Also for the same situation above, we want that the task that shall be no longer valid in 2020
Custom Report : Additional column to calculate days since TICKET has been created
Hi, My installation as below. ServiceDesk Plus Standard Build number: 10513 Db: PostgreSQL ver 10.5 I'm wondering if anyone can help to create a report with additional column to show number of days since the TICKET has been created. Thanks.
SPD v10510 Internal error
Hi Updated SDP v10500 to v10510 and now alot of users get Internal error message when they change stuff in requests. The problem is browser related, some users have problem in chrome/IE, for others it works. Some users has no problems at all. Browser cache is cleared. SDP v10510 SQL 2014 //Peter
Task and Milestone Order wiithin a project
The order of the Task or Milestone should be able to be changed.
Creating an additional field for selecting approvers
Good afternoon. We use the 10th version of SDP. The organization has more than 10,000 bidders. In certain situations, it is necessary to obtain approval of treatment. We tried to use the "select approvers" field, but this is inconvenient because, this field loads the entire list at once, loading the field takes more than 20 seconds. Is it possible to create an additional field, by the rules of fields and forms add to it all the initiators of the application and technical experts, and write a script
Deleted technician Scheduled report not visible on Owner's account who deleted the technician
Hello Team, One of my employee has left the org. i found few scheduled report were there in her account. so i have deleted the account from application. as per the application behavior if i have delete the technician all the scheduled report must move from exit employee account to mu account scheduled report. but here i am not able to see any scheduled report created by exit employee. please help me for deletion of scheduled reports created by exit employee. i can see the scheduled report using the
Chat feature not working - running from cloud
Hi, We installed Servicedesk plus MSP on our cloud server. When we tested the chat feature, technician are not able to get any chat notification from requester. Our aim is to set up external requester and get them to use live chat feature via our cloud server. Can this be done ?
Running Custom Reports
Afternoon All, When I setup and run a custom report it starts out fine. I am able to enter the criteria and run the report. However when I try to sort or export for some reason the number of records jumps into the thousands. The majority of the results don't match my criteria after sorting or exporting. This happens to all reports. I have never seen anything like this. Ed
Audit Block Executable from Desktop Central
Hello Support. We have Desktop Central v10.0.417 and we have configured the Block Executable for the firefox.exe application. This works perfectly. The question is, does Desktop Central have any audits or logs that show if end users have been trying to open the blocked application firefox.exe? We want to know if users have been trying to open a blocked application. Regards. Rafael Vega.
Deleting Resources
If I brought in the wrong OU resources I can delete them without harm to the AD. Stupid question I know but there has been some applications that do harm the AD when you delete a resources imported from an AD structure that I have used in the past so I just need to validate.
OS Deployer Desktop Central Push Deployments
The one item that keeps our group from using OS Deployer is the inability to push deployments via agent to a workstation. We currently have this capability with Smartdeploy and it is a God send when it comes to mass deployments without having to have people sitting in front of workstations. Are there currently any plans to add push deployment via agent to OS Deployer?
Unique MDM device device email addresses?
Hi, Do the MDM device email addresses have to be unique? Can I set-up multiple devices with the same email address? Does the email address have to exist? I know it's used when the passcode is changed but is there anything else which may be affected? Bob
How to setup an alert for no modifications?
I want to setup an alert that will send an email when no AD user account modifications where done the last 2 hours by a specific user account. Cant figure out how to do that, anyone with experience setting this up? I tried using the "Modified Users" report profile and set the threshold of events to 0 the last 2 hours with a specific filter on Caller Username, but I receive an error that the threshold numer is invalid.
Introducing Wi-Fi Analyzer for OpManager
Wi-Fi Analyzer for OpManager effectively monitors signal strength, channel graph, and channel interference of all the available Wi-Fi networks. The best part is that you can enjoy the smart Wi-Fi analyzer with absolutely no advertisements. The enhancement is supported on Android mobile and tablet devices. The benefits of this most sought-after feature are: Easy-to-read-and-understand graphs to know which of your Wi-Fi devices and Access Points are performing low, good and the best. Sysadmins can
Question about feature on SDP roadmap
I was reading the SDP roadmap here: https://help.servicedeskplus.com/roadmap.html Under Planning > Requests > Related Workflow, there's this item: Creating dependent requests for service request through templates. Can someone please explain what exactly this feature is? Thanks!
Open customer page
Hi, There is any way to open customer page by phone number or ID? Regrads, Cezary
Add Images/Attachments to Announcements
It doesn't seem to be possible to add images and/or attachments to announcements sent out. Can this currently be done by some workaround? Or perhaps this is a feature that is to be added.
API Calls to create new ticket
Hello, What API calls do I need to make in order to have SDP; 1. CREATE to tickets 2. UPDATE existing tickets Thanks Rob
[ SDF-50585 ] Change Email Notification
Hi When an email gets sent out from Servicedesk plus notifying each status change, is it possible to include the reson for change be included witihin the body of the email Is there a database schema we can refer to? For example: The below is the template within a status: is it possible to include the reason for change as per below to be included when an email is sent out? Field is only an example of whqat i belevie the variable is.
Publish other changelog
Hi Currently, to know what's changed in desktop central you have to enter your current ME DC version's number and then you see a whole list of changes. But when you install an update, another changelog appears which shows the changes clearly per version number. I find that one to be much more useful, to know whether or not an update is necessary for me. Could you please publish that one on your website?
Rename a domain computer via Desktop Central
Hello, I suppose this is quite a basic task, but I failed to find a working solution. Is it possible to rename a domain joined computer via Desktop Central? (Without prompting a user, no immediate restart required) I tried these, but it all failed: https://blogs.manageengine.com/desktop-mobile/desktopcentral/2009/04/13/rename-remote-computer-using-desktop-central.html https://community.spiceworks.com/topic/1123641-renaming-pc-remotely-with-powershell-and-manage-engine https://pitstop.manageengine.com/portal/community/topic/is-it-possible-to-change-the-computer-name
Secure Gateway with Global Workforce
We recently purchased Desktop Central with Distribution and Secure Gateway servers. How do most tackle the secure gateway and a global workforce? We have offices across the globe and we will be putting a distribution server in each of our datacenters (2x in US, 1x in UK and 1x in APAC) to services all of our branch offices. All of our users have laptops. I understand that only 1x secure gateway can be configured. What I don’t understand is if we have a secure gateway configured in the US, all remote
Need custome report
Hello there, I need below custom report. Computer name, Operating system, Processor, RAM, Bios release date,Hard disk type, service TAG
Technician only Template - Edited by Requester
Hi there, We have created an incident template which is only available to Technicians. Requesters do not see it in their Portal and can't select it for new tickets. We've allowed access for requester to edit their tickets generally, but when they edit this template they have access to edit everything the technician does. Including ticket assignment etc. Aside from removing the users access to edit tickets is there any way around this? TIA! Dave
Bar code scanning integration
We have Service desk plus. But we also want to be able to track the physical assets by bar code sticker on equipment and be able to track with scanner. Is there any way to integrate this (with a 3rd party program) in servicedesk? IS tehre an add-on we can buy from manage engine that will do this? Lastly how do other IT departments track their physical inventory with bar code stickers
Multiple Requesters for one Ticket
Greetings everyone I was wondering if there is any possibility to add multiple Requesters to a single Ticket. We often have Tickets, which affect more than one of our customers. Therefore, this would be a great option. I know about the function with the "E-Mail Ids to Notify", however this only accounts for the messages, which are sent manually. System Notifications from the Request Life Cycle are not sent to the E-Mail Ids to Notify or is there any way to achieve this? Thank you very much.
Issues with pasting images into requests and solutions
I'm using SDP 10512 with Firefox 69 and Chrome 77. When using Firefox and pasting an image into a request, the image gets pasted twice. When pasting into a solution, it also gets pasted twice. When using Chrome, I'm unable to paste an image into a request--nothing happens. HOWEVER, I can paste an image into a solution without issue. Is there a solution or workaround to this? Thanks.
ESM - What happens when users put their request in the wrong Instance?
Can it easliy be moved to another instance?
JavaScript Field and Form rules
Hi, From what I have gathered you do not have access to the entire JavaScript "catalogue" in field and form rules. Therefore I was wondering if there is some way I can get SDP MSP to understand "\n" in a field and form rule. //Thomas
Active Directory Reports
We have set up almost all of the AD reports which provide a lot of great information. However we are trying to do our user Attestation and approval of groups, members, and group management. Is there a default or custom report that can provide this info. We are looking to send a report to the manager of each group (or group of groups)to review and approve or change members. Manager A Group 1 member 1 member2 Group 2 Member1 Group 3 <new page, or new report) Manager B group 1 member1 member2 <new
BAT file that executes installed EXE doesn't work
Hi, We're currently implementing DC, so I'm pretty new to this. I'm in the process of rebuilding the packages that we already have in our old solution and there's something that doesn't work in DC. We install a PDF printer on our computers, and that supports creating multiple virtual printer queues with different settings. They are added by running an EXE - that is already installed - with some arguments. I have added the commands to a BAT file and that works fine with our old solution and if I run
Powershel script execution - problem with function included in ps1
Hi I have to run custom script from DC I create package but in field "installation command..." I need tu put this powershell.exe -ExecutionPolicy RemoteSigned -File Get-WindowsAutoPilotIHWID.ps1 -OutputFile \\sharedfolder\hwid\%computername%.csv Script execured with success but output location is empty,Also can't find csv file on PC where package was execuded. -outputfle it is parameter from ps1 file Can you help me
apm integration with opmanager
i install apm in the same server of opmanager but after complete installation when i press on apm tab all i have opmanager refused to connect.
APM Plugin
We have OpManager 11.6 with the APM plugin There is no user manager with the plugin, so access to the APM monitor groups is controlled via the OpMAnager users. When I give an OpManager user ownership of a monitor group in APM there is no option to create or accociate new monitors How do I achieve this Bob
Change field mode
There is a need to change the operating mode of the field Select Approvers. To make it function like a field E-mail Id(s) To Notify. When the cursor was hovering over a field, the data was not displayed, and when hovering over the icon next to the field, a search page appeared, but not all the values of this field. Our company employs more than 10,000 employees; when you move the cursor on the field Select Approvers, it loads for a long time. Thank.
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