[Upcoming webinar] How to implement continual service improvement in your help desk

Implementing continual service improvement in your help doesn't have to be difficult. Join us for a three-part webinar series to discover how easy it is to implement continual service improvement (CSI) in your organization, starting with these specific areas:

Part I - Decreasing request resolution time

Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times.

Date: October 17, 2019

Time: 2pm AEDT | 10am GMT | 10am PDT

Part II - Increasing SLA compliance

Learn how to use analytics to compare past SLA percentages, identify triggers that impact SLAs, and improve SLA compliance percentages.

Date: November 14, 2019

Time: 2pm AEDT | 10am GMT | 10am PST

Part III - Improving service delivery

Learn how to identify your baseline for service delivery, determine the factors influencing your delivery timelines, and pinpoint areas you can work on to improve service delivery.

Date: December 12, 2019

Time: 2pm AEDT | 10am GMT | 10am PST

Click here to register for these sessions.

In case the timings don't work out for you, register anyway, we'll send you a recording of the session later.