The service desk system is filled with new features, but the architecture of the solution stands still, for example:

1. There is no Fail over services, the implementation of FOS is a warm reserve. This add-on works only on MS windows and does not Fail over.

2. Scalability - there is no possibility of horizontal scaling, for example, several application servers on different servers work simultaneously as a whole (for example, Apache Tomcat cluster), this would also solve the problem of fault tolerance. This is sorely lacking for a large scale. In the current architecture, you can only increase the processor and disk speed

3. It would be nice to separate service desk and asset management on different instants. With a large number of assets, the productivity of the ITMS system as a whole decreases. This again makes it difficult to use the product in the enterprise segment.