Hi all. I am new to the Service Desk platform and thought I would pose the questions here. I have been trying to find the association of the service categories within the "Create an Issue" and "Request a Service" on the web portal. 

Is there a way to separate out the service categories etc..from these 2 aspects?

It seems to me that currently, in either "create an issue" or "request a service",  the same information is presented. I feel this could confuse my end users via terminology. I like the idea of having the "request a service", just as it sounds. A request for a company cell phone, or request for software install. The the "create and issue" only present things like: Internet is down, outlook is not working etc...

Thanks in advanced for the help.