mapping network drives
Hi all Does anyone have any best practices they are willing to share for managing mapped drives solely from Desktop Central? I'm thinking about things like: - we organize our users by OU's based on their location in AD. Can I map drives based on OU? If so, is Desktop Central able to pickup and add/removes/changes to the OU? -Is this the best way to manage mapped drives from Desktop Central? Can I do something with Groups in Active Directory? Anyway, thanks in advance for any tips you are willing
[Term of the Day]: ESM
Term of the Day “Enterprise Service Management” Definition — What is ESM? ESM is popularly known as "Enterprise Service Management" or it can rightly be said as "Employee Service Management". It's a centralized platform where you can manage multiple ServiceDesk instances with users across departments. ESM caters to both IT and non-IT business functions (such as Human Resources, Finance, Facilities, etc). ESM provides a unified end-user portal experience across the different ServiceDesk in the
Service Plus Cloud platform - integrate AD server
HI All, Wanna ask if our client look for SDP cloud version and want to integrate AD server to SDP cloud version. Any pre-requisite they need to do in their AD server or their firewall? and instead of using download provision app, any other method can integrate AD server to SDP?
Find tax id in description
HI In the description section of an incoming email that has been created as a request - there is sometimes a tax ID within the description. The tax ID is always nine digits in the format of (12-3456789) How can I write the script to pull the taxid out of description and put it in to the template field? var description_content=$CS.getDescription();
Delete Scheduled Report for Terminated Technician
One of our technicians took a position with another company, so I deleted him from the "Technician List". Then I realized he had some "Scheduled Reports" that are still being generated. 1.) How can I disable his scheuled reports? 2.) Why didn't the scheduled reports go away with the account, when deleted? Thanks!
Please fix APFS disk usage
All our macOS assets are showing disk usage incorrectly due to how APFS is reporting disk usage. Can you fix this please? Actual capacity is 251GB (formatted) Actual capacity is 251GB (formatted)
Block Basic Authentication on User Creation
Hello, Is it possible to have basic authentication to Office 365 blocked immediately after a new account is created? I didn't see anything regarding this under the Management options in the Office 365 tab. We could accomplish this by running a custom script at each creation, but that seems like an inefficient way to do it.
SMS Gateway Recommendations for use with OpManager
Hey there. I am looking for a recommendation for a decent SMS Gateway to use with OpManager. Thanks
Desktop Centra UEM Edition - Secure Gateway Server
Hi All, I'm looking to implement the Secure Gateway Server for Desktop Central. Could someone tell me if this is included in the UEM edition of the product? Or is an additional licence required that I have to purchase? Regards
Microsoft Windows Elevation Of Privilege Vulnerability
Dear users, As you may all be already aware that there is an elevation of privilege vulnerability exists in Microsoft Windows that could allow a man-in-the-middle attacker to successfully forward an authentication request to a Windows LDAP server, such as a system running AD DS or AD LDS, which has not configured to require signing or sealing on incoming connections. More information can be referred from the below article. https://support.microsoft.com/en-ae/help/4520412/2020-ldap-channel-binding-and-ldap-signing-requirements-for-windows
OpUtils - Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of OpUtils v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This could be exploited by
Firewall Analyzer - Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of Firewall Analyzer v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This could be exploited
NetFlow Analyzer - Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of NetFlow Analyzer v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This could be exploited
Network Configuration Manager- Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of Network Configuration Manager v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This
OpManager - Security advisory regarding CVE-2020-11946
This is an announcement regarding a security advisory addressing an unauthenticated servlet call vulnerability fixed in the latest version of OpManager v12.4.196. PLEASE READ THROUGH THIS POST COMPLETELY to check whether your installation has been affected or not, and if affected, learn how you can resolve it. Issue and description: Unauthenticated API key disclosure - There was an unauthenticated access method to obtain the API key that was discovered in the product. This could be exploited
[Tips & Tricks] Robots.txt
As you may know, ServiceDesk Plus can be hosted on the internet and search engines will start to index and your site appears in the search results. Sometimes you have pages and resources on your site that you do not want to be indexed/block access. To accomplish this, you can create robots.txt file and place it in the application root directory ..\ManageEngine\ServiceDesk\webapps\ROOT. You may want to check this post to know more.
[Term of the Day]: Bot
Term of the Day "Bot" Definition — What is Bot and it does? They are automated programs that are designed to perform repetitive tasks. They run according to their instructions without needing a human user involvement to start them up. Bots can be: Chatbots, Web Crawlers, Social bots and can also be Malicious. The Good: You can find chatbots on many apps like Facebook Messenger, WhatsApp, Twitter and Telegram., you’ve probably encountered one on a retail website to simulate human conversation by
[Free webinar] ESM: How to rise to meet new service management challenges
We hope you all are safe and healthy. It’s our pleasure to bring you our webinar "ESM: How to rise to meet new service management challenges," featuring Forrester Principal Analyst Charles Betz, on May 27 at 9am PDT. With remote work becoming the new norm, service management professionals across companies now need to deliver services remotely. Employees can no longer just walk up to the service desk team when they need something. In this scenario, a single corporate portal that acts as the
ESM: How to rise to meet new service management challenges
We hope you all are safe and healthy. It’s our pleasure to bring you our webinar "ESM: How to rise to meet new service management challenges," featuring Forrester Principal Analyst Charles Betz, on May 27 at 9am PDT. With remote work becoming the new norm, service management professionals across companies now need to deliver services remotely. Employees can no longer just walk up to the service desk team when they need something. In this scenario, a single corporate portal that acts as the pit stop
[SD-84723]Applied update - The request will not be considered
Hi We applied the 11008 update this weekend from 11007, Now some if my users are not getting SSO - they have to log in. But much worse is now when they click on a link in the notifications they get the message PLEASE HELP ! my users are going crazy. I feel like if I fix the SSO issue than the request error message will also go away..
Self Service Portal
How is the Softwares published through SSP distributed? When a user installs a software published on SSP, does the installation start from Desktop Central Server or the Distributions Server where the user computer falls in? I tried to find the application published in SSP on the Distribution Server folder, but didn't find it, so the query.
ServiceDesk Plus MSP -Changing site of requester to another account
Is it possible to change the site of a Requester in ServiceDesk Plus MSP? I get the drop-down box but it won't give me the sites of any other accounts.
All tickets assigned to a group even if they were then assigned to another
I have a group that is assigned tickets but then may assign them out to another group. I am looking to report on all tickets assigned to this group even if they were assigned back out to another group.
ServiceDesk Plus MSP - version 10.5 - Build - 10507 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10507. Please refer to the Migration path table available here and upgrade to our latest build 10507. Behavior changes Agent Uninstall and Agent Remote Control functionalities have been removed from the application. Issues Fixed XSS Vulnerabilities are fixed. CSRF Vulnerabilities are fixed. Privilege escalation vulnerabilities are fixed. Remote code execution vulnerability in the windows agent scan is fixed. XXE vulnerabilities
Software inventory metrics inconsistent
I'm running into a problem that is making license management difficult. The software details pages list one number of installations for managed installations, but a completely different number of actual installations. I've attached three examples below. The first is Snagit 13.0.1.6326, which reports 4 total installations, but only lists one computer. The second is Backup and Sync from Google 3.49.9760.2421, which reports 1 installation, but lists no computers. The third is a software group I created
Need additional field in "Inventory" --> "Software", "Managed Installations" column to display system names, not just count of systems where software is installed
Requesting that the "Managed Installations" field display not just the count of systems where a particular software application is installed but the actual hostname of the system on which that particular software application is installed.
Customize the Password Policy requirements on the Change/Reset Password Page
I would like to know how I can customize the Domian Password Policy Requirements descriptions on the "Change/Reset Password" page. Our password requirements has gotten, more complex. It is confusing to the users if it doesn't say what we have been telling them when they call the help desk. I have see two different examples on how to change this, though only one matches up to what I'm seeing in my software. Example #1... When logging into ADSSP, I goto Admin - Customize - Rebranding. I have the
How to remove a Scheduled Report Created By Another Technician
Several scheduled reports were created by a technician who is no longer with the company. How can I disabled the report. The technician's account has been removed from Service Desk? I have a similiar situation with ADSelfService. Thanks, AP3
LDAP Connection problem
Hello, I'm trying to install ManageEngine ServiceDesk Plus 7.6.0 Build 7604 and then upgrade it to Build 7605 by installing Service Pack. But when i configuring LDAP settings, i got an connection like this: FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs. I try to connect to Domain Controller on Port 389 with telnet and there isn't any connection problem! Please help...
Report Request - Task assigned
Hi, I have searched and searched but can't find a report that shoes task assigments. If Team A owns a request and assigns a task to Team B - I need a report showing that a task was assigned to Team B. Currently everything I can find show that Team A created a task. Team B never gets credit in the report.
[Blog] Benefits of Knowledge Management
Organizations that implement and maintain effective knowledge management see a substantial outcome as it helps: Reducing redundant works thus increases productivity and efficiency. Leveraging past experiences help to solve issues quicker. Providing better services to users. Users finding relevant information and resources themselves. Avoiding repeated mistakes. Accessing unique expertise widely. Knowledge management systems are proven effective in helping build more efficient work teams
Additional functionality when viewing Task lists
We see an opportunity to improve on the main Task list: - the ability to show the Project name under the main Task list. Currently it displays and links to the Project ID only - filter by multiple criteria. Useful when reviewing a support groups/technicians current work load. It could also be used to sort by Project Name, Group, Due Dates. Currently we are only able to filter by one column. - the ability to create views under Tasks SD 9311 Enterprise MS SQL ------------------------- Ottawa - Canada
[Term of the Day]: CMDB
Term of the Day “Configuration Management DataBase” Definition — What is CMDB? CMDB ( Configuration Management Database ) is a centralized repository where you can store, manage, maintain, and track all your IT components and IT services that make your IT infrastructure. These IT components could be, hardware, installed software, documents, users, relationships and interdependencies between items, etc. Significance of CMDB: CMDBs centralized view provides great visibility to track the current
Combine Configurations + Software Deployment into One Template
I am trying to install software, delete a folder, and also delete a shortcut in one action. This needs to be an idea for future DC installs.
Report - Category Tree for Export to CSV and Modification
Hi Guys Below is a query which may be of use to you as you make modifications to a category tree. If you export this as a CSV you can make the modifications you need (add more subcategories and items) and reimport Saves having to do lots of clicking especially when re-designing the Item levels. SELECT cdef.CATEGORYNAME "Category",sdef.NAME "SubCategory",idef.NAME "Item", null "Changes to be Made", cdef.CATEGORYDESCRIPTION "Category Desrciption" FROM categorydefinition cdef LEFT JOIN subcategorydefinition
LDAP issue when trying to integrate to Service Desk Plus
I am trying to add the domain controller to Service Desk plus so I can sync up the users so they can just login with their credentials. I keep getting an error message though when I am trying to add it. Can anyone assist?
Page Script Request - Acknowledgment Pop up
I was wondering if a Page Script could be created that would generate a small pop up that the Employee would need to acknowledge. Many of our employee's use different browsers. Edge, IE, Chrome, and Firefox. I often see issues with IE not displaying forms correctly or IE & Firefox are unable to even submit forms. I'd like to add a page script that'll generate that pop up they need to acknowledge that tells them the forms are best used in Chrome. This'll cut down on the trouble tickets we get.
User/technician API v3 changes over the ESM (11000) release
Dear Customers, Hope you are all aware that we are working on the next version of API (v3) now. We would like to share a part of this API v3 before the ESM release. So customers can be well prepared to adapt the new API changes anytime. Requester/technician related APIs(v1/v2) wont be supported anymore after the ESM (11000) release. You may need to update your existing requester/technician related API's with this latest v3 version. The ESM version has some changes towards the user/technician
Use another domain attribute instead of username for reset password
Hi, Sometimes our user forget username. I wanna to set another domain attribute (like Employee ID) instead of username. What should I do? Thanks for helping
Attachment Size Limit for Requests and Solutions
Hello, I was wondering what the size limit is on file attachments for both requests and solutions in ServiceDesk Plus Cloud? Also, is it possible to change the size limit? Thank you.
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