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SSO for Analytics Plus
Hi, Will SSO be implemented for Analytics Plus in the near future?
DPI Solution
Maanageengine have a product for Deep Packet Inspection (DPI) technology to real-time network and intenrnet for 100GB traffic processing and filtering technique.?
[SOLVED] SSO ServiceDesk not working
Hi, How to troubleshoot not working SSO on my ServiceDesk installation (on premise)?
CHANGE - Minimum # of approvers per Stage
Hi, I've seen this discussed in a few posts on the forum. You can select multiple peer reviewers but currently it only takes one approval to progress into the next stage anyway. If it's not already can I request a feature request to specify some approval requirements per stage? Like approval from a specific person or a minimum number of approvals? CAB stage already gathers multiple approvals so arguably the functionality already exists within the tool. Many thanks, Dave
"%" in ServiceDeskPlus V3 API
I am trying to insert HTML tables into the description field of the V3 API. I have working HTML from the V2 API but this does not work now in V3. After much testing I have found that I cannot have a "%" symbol anywhere in the code. For example: This line of HTML will work correctly: <table align="center" style="border: 1px solid black; width: 100px;"><tr><td><h2 style="color:blue;">HTML example<h2></td></tr></table> This line does not work <table align="center" style="border: 1px solid black; width:
Manageengine servicedesk plus not starting after restore
Hi, We are using Manageengine Servicedesk plus (Free edition) running version 9.3 (build 9326). We are trying to migrate the software to a new server. for this I followed the KB (https://pitstop.manageengine.com/portal/kb/articles/how-to-migrate-servicedesk-plus-from-one-server-to-another) I installed the same version on the new server. Once I selected the backup to restore in the new server, it took a while and did come up with restore successful. Please see the attached image. But the OK button
Assigning Requests to more than One Technician
Hi, Currently we can only assign tickets to a single technician, is it possible to change this so we can assign to multiple technicians? Thanks, Tracy
Make a service request only available to selected technicians
Hi, Would like to know whether a service request within the same site can be made available only to a few technicians to view. For example, currently we have a service request created in the service catalogue for security incidents and we would not like to have all technicians within the same site to be able to view it due to confidentiality.
DueDate Script
I have a new employee/new hire Service Catalog template with a field called "Effective Date". Most of the time, a new employee doesnt start until 2+ weeks in advance, which is outside the SLA. What is the best way to copy the "Effective Date" to be the "DueByDate"? Thanks in advance, Jim
Service automatically stopped for ME Service desk plus standard edition
Hi Service automatically stopped for ME Service desk plus standard edition mahesh
Apache problems (org.apache.coyote.http11.Http11Processor service)
Hi. First of all a cordial greeting. Please could you help me with this error. Perform the new installation of ME-AM 14 but when browsing the AM web application it disconnects me, that is, it does not load the pages to navigate in almost any of the options of the Admin tab (and other options more), for example by clicking on any option in .. Admin - Product Configuration— (connectivity, customize web client, etc.). When reviewing the log of the application I find the following messages. 18 mar 2020
SQL SD + MSP query report - Average response time per account grouped by priority
Hello, I need to generate a report like the one below that I found in the community, but I need to group it by priority. Can someone help me? SELECT ad.ORG_NAME "Account",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",wo.TITLE "Subject",ti.FIRST_NAME "Technician",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.respondedTIME) "responded Time",TO_CHAR(((wo.TIMESPENTONREQ)/1000 || ' second')::interval, 'HH24:MI:SS') "Time Spent OH", TO_CHAR((((wo.respondedtime)-(wo.createdtime))/1000
[SDF-81675,SDF-81965] Execute Script from FAFR
There is a major limitation between Service Catalog and Custom Triggers. When building forms I want all Fields that relate to that form to fall under that forms Service Category only. From an Admin perspective it keeps things clean. But on most forms I need to include a Custom Trigger at some point. That Trigger will create an email and in that email will need to be information from a submitted request. The issue is that Additional Fields created under a Service Category can NOT be used for Custom
[SDF-23969] Automation from Incident Request to PO Creation
Hey All Has anyone scripted automation directly from an Incident request to a PO? We run a separate request and approval system in our environment. When a request is approved, an email gets sent to SDP to notify a technician for deployment. Now that we have the Purchase Module, my supervisor would like to convert these approved requests into a PO. Does anyone know if this is possible? I checked out the Business rules, but it looks like I can only convert to a Service request, and then associate that
SLA SMS Notification On SDP Version 10
Hi, I am trying to find a way to trigger a SMS when SLA breaches and gets into 300% of resolution time. Any ideas...
[ForYourInformation -31] Ticket Notes.
Ticket Notes help the technicians get an overview of the happenings and highlights of the ticket. They play a significant role in delivering excellent customer service. The ticket Notes include key information like troubleshooting steps carried out, the user's convenient time, the next plan of action, etc. Ticket Notes are most needed at the time of ticket handoff to the next technician in the same or another department. The ticket Notes should have all the details needed for the next technician
Critical vulnerabilities fixed in Adobe Reader and Acrobat
Hello folks, The lack of Adobe updates in the March Patch Tuesday might have come as a surprise to many of us. However a week from Patch Tuesday, Adobe has released updates to fix 13 vulnerabilities in Adobe Acrobat and Reader for Windows and macOS. 9 of them are rated 'Critical'. Affected versions These versions are applicable for both Windows and mac platforms Acrobat DC Continuous 2020.006.20034 and earlier versions Acrobat Reader DC Continuous 2020.006.20034 and earlier versions Acrobat
Critical vulnerabilities fixed in Adobe Reader and Acrobat
Hello folks, The lack of Adobe updates in the March Patch Tuesday might have come as a surprise to many of us. However a week from Patch Tuesday, Adobe has released updates to fix 13 vulnerabilities in Adobe Acrobat and Reader for Windows and macOS. 9 of them are rated 'Critical'. Affected versions These versions are applicable for both Windows and mac platforms Acrobat DC Continuous 2020.006.20034 and earlier versions Acrobat Reader DC Continuous 2020.006.20034 and earlier versions Acrobat
Critical vulnerabilities fixed in Adobe Reader and Acrobat
Hello folks, The lack of Adobe updates in the March Patch Tuesday might have come as a surprise to many of us. However a week from Patch Tuesday, Adobe has released updates to fix 13 vulnerabilities in Adobe Acrobat and Reader for Windows and macOS. 9 of them are rated 'Critical'. Affected versions These versions are applicable for both Windows and mac platforms Acrobat DC Continuous 2020.006.20034 and earlier versions Acrobat Reader DC Continuous 2020.006.20034 and earlier versions Acrobat
E-mail commad to asign request to account
Hi, we need to asign a request to account, taking account name from e-mail subjet, is it possible? Thanks.
Upgrade without database backup
Hi, How can we bypass the backup requirement during an upgrade to 10500? We have an external database and backup system and I don't want to have to wait hours for the inbuilt backup to run during downtime. Previously this was a simple change to the startup batch file, but that don't appear to work any more; https://pitstop.manageengine.com/portal/community/topic/update-without-running-a-backup thanks
SQL SD + MSP query report - Average response time per account grouped by priority
Olá, Preciso gerar um relatório como o que encontrei abaixo na comunidade, mas preciso agrupá-lo por prioridade. Alguém pode me ajudar? SELECT ad.ORG_NAME "Account",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",wo.TITLE "Subject",ti.FIRST_NAME "Technician",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.respondedTIME) "responded Time",TO_CHAR(((wo.TIMESPENTONREQ)/1000 || ' second')::interval, 'HH24:MI:SS') "Time Spent OH", TO_CHAR((((wo.respondedtime)-(wo.createdtime))/1000 || '
UpdateManager.sh update_conf.xml missing
I am working on a fresh install of SDP MSP, the installer is version 9.0 so I have been running the updates to get to 10.5. After installing 9.4 build 9427 I am unable to update to version 10. [root@b1-sdp-01 bin]# ./UpdateManagernew.sh -c File not found exception java.io.FileNotFoundException: /opt/ManageEngine/ServiceDeskPlus-MSP/server/default/conf/update_conf.xml (No such file or directory) Exception while getting General Properties java.lang.NullPointerException at com.adventnet.tools.update.installer.UpdateManager.initLog(UpdateManager.java:2113)
Release 11106 - SDP
Guys, We have some problems in SDP when finished update to version 11106. For example: Service Catalog - some fields is define by default but when some users click to apply we have a error in this fields - "Mandatory Field". But only in IE browser. Google Chrome is fine. So you have this problems? Thanks. Best Regards,
SSH From Linux
Hello, If we install the Password Manager Pro MSP version on our Windows Server, i understand that we can use a browser to connect to a linux machine (great). What about people who are on Linux, with no GUI, is there a way for them to utilise this still and make a connection to another linux server? We currently use Ezeelogin as our bastion point so wondering if this would be a suitable replacement? Thanks
Unused Incident - Additional Fields or what Templates are they being used in
Is there a way of seeing what "Incident - Additional Fields" are not being used in any Incident template? Or is there a way to see what templates a particular "Incident - Additional Field" is being used in? For instance, we are trying to clean up some of our Fields to get under the maximum your software allows of 90, as well as try to find fields that could be removed safely and know what templates it is affecting. Such as if the field "Call Back Number" is removed, will it only affect one template
Certain column not appeared on report
I've set an additional fields for incident template which type is CheckBox. However when I would like to generate report specifically based on the additional filed i've just created (not appear in Advanced Filtering), it is not there. The option is not available. Other additional field are available but not the CheckBox type. Is there any way for me to generate report specifically based on the additional field type CheckBox? Verison: 10.5 Build 10501 DB: postgres
Powershell Rest API Interegation
Hi, Has anyone tried to invoke rest methods via powershell to pull data from Desktop Central? I am currently having issues sending the initial POST to get an authentication Key back as I have done with other REST API's. I mainly seem to be getting the below even with known correct credentials :- error_description : Username and password did not match message_type : authentication error_code : 10001 message_version : 1.0 status : error I can invoke a request to a URL that
MSSQL EXPRESS 2016/2019
Hi Guys, My company is trying ManageEngine DesktopCentral UEM Edition. I want to, and from the begining, install the Database on an MSSQL Server Express edition Raison ? Cause of the failover Server we will building later. We will manage between 400/500 computers + some Android tablets. So the question is, can I migrate the database from PostgreSQL to MSSQLExpress ? Thanks
OpManager - Internet Bandwidth
Hi Team, It would be interesting if OpManager can have a menu for measuring Internet Bandwidth and has consumption records, this can be run for hours, minutes, etc. What will it solve: This will help monitor the service of the Internet provider, this is usually a big problem when contracting bandwidth plans, providers do not comply with commercial agreements. Where I'm going to put it: Main Menu or may be in communications equipment. Currently add a custom widget with the www.speedtest.net portal,
JSON Exception Error Not able to Parse JSON
Hoping someone can help, Sending Get request with Query Params not able to parse retuning JSON. Using JS Node Request.
Restrict server web access
Hi, To facilitate remote working, I have opened Desktop Central agent access to my organisation's VPN. However, I am concerned that this presents external users with a means to attempt to log in to the management console. I think it would be a good idea if there was a way to restrict access to the management console to specified IP addresses or subnets. Thanks!
[DidYouKnow-31] Enforce password policy
The need for an effective password policy is undeniable, that I have to admit that I almost feel dubious even writing an article on the subject. It is very important for an organization to follow various aspects of the password. The following are the aspects that need to be considered seriously: Complexity, Length, Strength, and Expiration. Passwords are the first line of protection against any unauthorized access to your application, devices or any for that matter. The administrator as part of
SDP: Re-assign tasks when Technician for ticket is changed
Hi, Is there a way via workflows to change the assignee of dependent tasks for a ticket, when the Technician assigned to the ticket is changed? The idea is to iterate through all tasks and set the assignee to the same tech. Thanks.
Report Issues since upgrade
Hello, We recently upgraded from 10+ to the most recent 11+ version. I have reports that are no longer working. This report gives information about tickets which haven't been updated within the last 7 days, it's currently showing tickets that have been updated. Can somebody help me troubleshoot why it's not giving accurate info since the upgrade? SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time"
Procedures to perform ServiceDesk Plus inline upgrade?
Hi All, Can someone here please share the steps that I can follow to perform the upgrade for the ServiceDesk plus Enterprise v11 to the latest edition? Thank you in advance.
LDAP connection with JumpCloud
I have a problem to connect ServiceDesk Plus with JumpCloud LDAP. I've filled in all the data and I'm getting a message that the connection is active, but when I want to import users it shows 0 records each time. Have any of you set something like this up already? Here is all information about JumpCloud ldap: https://support.jumpcloud.com/support/s/article/using-jumpclouds-ldap-as-a-service1
[SDF-85511] Feature Request: Additional Field Reference
Is it possible to reference form(s) that use an additional field? We've hit our 50 field limit and have started going through the list of fields (incident and service) and find it tedious to reference which fields are associated to which form.
[SD-85507] CMDB - Add / Edit Relationships
Hi! As admin I can create / add / edit / delete relationships in the CMDB. I want our user access team to create relationships like: David Meredith - Uses - WorldPay (WEB) These technicians full Asset access to add/edit/remove in their roles as well as the EnableCMDB role. However they can't see the 'Add Relationship' button or the 'List view'. I don't want to give them the SDAdmin role in order to achieve this. Is there a permission that I can add that would do this?
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