EnableChangeTracking Switch Dell Serie N3000 N4000 Problem
Hello I am new to this community, a pleasure. Please help, when you want to activate the "" this shows error, change the configuration of Dell device template, guiding me as it would be configured in CLI mode, in the same way the activation of this service fails. Post Enable "EnableChangeTracking" Config CLI Device Template modified Switch Post config CLI DEvice template DefaultThank you so much Regards
HTTP to HTTPS
We are currently using Service Desk Plus V10.0 Build 10006 and have followed the instructions for Version 9.4 HTTP to HTTPS redirection but unfortunately this has not worked. We have tried searching the forums for any changes between 9.4 and 10.0 but haven't been able to find anything. Has anyone successfully managed to get this working in Version 10.0?
Matrix Report
Is this even possible to do with the MAtrix? In order to help track the team’s metrics in tracker, we need a report(s) that will accurately capture our daily work load. Please see the data we need to capture per associate. Associate Name Starting Ticket Inventory New Tickets Received Processed Closed Tickets Ending Ticket Inventory Ashaki 0 0 0 0 Duy 0 0 0 0 Kevin F 0 0 0 0 Lacy H 0 0 0 0 Liz R 0 0 0 0 Prasath S 0 0 0 0 Jennifer R 0 0 0 0 Not Assigned 0 0 N/A 0 Morning Report · Starting
Business Rules for Change Management
Hello, I believe the ability to create business rules for changes would be a very useful feature within SDP Cloud. Currently, business rules are only able to be created for incidents and service requests. To give an example of usage, our business would like to make particular fields on the change request template default to a particular value and not allow the requester to switch it. Templates only allow you to set default values on change requests, but the user is able to override the change if
API V3 Domain problem - Unable to login
Hi all, I'm trying to use the API V3, and after generate an API key I tried to get all the requests using this sentence in SOAPUI: GET http://server_ip:port/api/v3/requests/ -H "Authtoken: 3CF0DD20-C128-414B-A83E-8D18E60E7348" but then an html is displayed telling me to select a domain of an combobox (attached the html). We have two domains for login in ServiceDesk plus when we access via web, and is needed to select one of them, but in this case, what can I do? Is needed to add another parameter
[SD-88036] Custom Trigger List Disappear
Hi there, i'm facing an issue with custom trigger has been created and added but it's not showing up in custom trigger list. Please help.
Redirect http to https
Hi, I found several info for ServiceDesk Plus but none for ServiceDesk Plus MSP. And seems that the same notes/config don't apply. I have HTTPS working fine. If I add the Connector for port 80 with the redirect to port 443, I get Tomcat working on HTTP. Any suggestion ? Best regards, Simone P.S.> Running 8.3 build 8308 on MSSQL.
How to simplify user management by integrating ADManager Plus with BambooHR
By integrating BambooHR with ADManager Plus, you can import user details from the HR software into ADManager Plus automatically, and create user accounts in AD using those details. By doing this you no longer have to spend time manually creating a CSV file with user details and writing a script to import or export the CSV files. Steps to integrate ADManager Plus with BambooHR to create users in AD: 1. Enable integration between ADManager Plus and BambooHR Logon to ADManager Plus and click
Feature Request: Form Enhancements
We've been working on creating or enhancing user forms with build 9418. Here are some improvement suggestions that we've uncovered: - ability for html editing in the Help Card section (add images, icons, etc.) to further guide users - ability for text to auto scroll down when page is scrolled. This way if there's information that is important to one section, the text scrolls with the user - always show the field help icon instead of only on 'hover' - ability for new text boxes to have html editing
List all assets in Requests
I have a report which lists all open requests with assets linked to the request. But if there are more than 1 assets the report still list only one assets (alphabetical). How can I make a report which shows all linked assets? Do you have a query for that? Here is the screenshot: https://drive.google.com/file/d/1JnLMxiwozOR-udt4cXoBzb3FqI_tqMln/view?usp=drivesdk
Python API Add USer Error
Please Helkp me For This Code very Simple Add User The pastebin URL is:{"response_status":{"status_code":4000,"messages":[{"status_code":4004,"type":"failed","message":"Internal Error"}],"status":"failed"}} import requests import urllib3 import json urllib3.disable_warnings() API_ENDPOINT = 'https://192.20.10.30/api/v3/users' data = {'user': {'first_name': 'Peter36526565','last_name': 'Atom','name': 'Peter Rabbit Atom','mobile': '02892902','login_name': 'qweqwe','password': 'peter'}}
CMDB API - Get Virtual Machines
Hello, I'm trying to get all virtual machines in CMDB. I'm running this post request: getCIURL = SDPAddress+'/api/cmdb/ci' payload = { 'OPERATION_NAME': 'read', 'TECHNICIAN_KEY': apiKey, 'INPUT_DATA': """<?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <citype> <name>Server</name> <criterias> <criteria> <parameter> <name compOperator="IS">CI Type</name> <value>Server</value> </parameter>
Reporting is not reflecting accurate data
I am receiving through report total number of records 50K meanwhile in the graph when adding the records its much more . Please find below
where can i find an exe installation of opmanager probe 12.5.146
in archives there is only a ppm file
[Term of the Day]: BPO
Term of the Day “BPO" Definition — What is a BPO? BPO is an acronym for Business Process Outsourcing, also sometimes referred to as IT-enabled services, or ITES. It's the business practice where a company outsources a part of its operations to a third-party company or some external service provider so that it can focus more on its core business activities. The services may include accounting, payroll, HR, IT services, telemarketing, social media marketing, and more. Basically, BPO fills the supplementary
Duplicate Technician group on Task Search
Duplicate Technician group on Task Search
Parsing of SQL Query Failed
Hi, Using MS SQL I have this query that returns records in SSMS. But it does not work when adding the query as a SQL local data source. SELECT qd.QUEUENAME AS 'Group', ti.FIRST_NAME AS 'Technician', count (wo.WORKORDERID) AS 'Inbound', dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'01-01-1970 00:00:00') as 'Date', count(case when (std.ispending='1') THEN 1 ELSE NULL END) 'Total Pending', count(case when (std.ispending='0') THEN 1 ELSE NULL END) 'Total Completed', count(case
[Tips & Tricks] Excel ITIL Change Management with Standard Changes
Every day, there is a need to perform a simple and low-risk change. For instance, most people (be it a user or someone from the IT team) don’t consider resetting a password to be a Change. But, according to ITIL, it is a Change. To dive deeper, ITIL recognizes different types of changes. That’s sensible, because every change differs in many aspects. In this article, let’s consider changes like the example above, i.e., something that doesn’t actually seem like a change, but it is. More precisely,
Export KPI and SLA in real time to external visualization
Hi! Some customers are demanding a real-time dashboard with typical kpi as live critical requests, requests per category, type, etc... Analytics Plus covers the presentation, but updates once per hour Giving the customer a technician user to see one dashboard is a non desirable option We've successfully created some dashboards in powerbi, which can reduce the analytics update times, but the concep is the same as Analytics Do you have some recommendation to achieve this? Thanks in advance
Requester Details not updating after AD import
We have a customer base of about 2000 people. Often these customers will move to other departments and physical locations. When this happens their information is updated in Active Directory. However when SDP does a sync from AD it does not write over old information it seems. We are starting to realize that the physical addresses for requester's (found in SDP) no longer match what is in AD. It also doesn't seem to remove their old department either. I can make changes manually to a user in SDP,
Links in this forum's "new comment" notification emails don't work
If someone posts a reply to a topic I add here, I receive an email with the subject line "New comment to ...". At the bottom of the email is a "view this topic" link. Although the URl of the link is like https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Community/singlepost ... it takes me to a sign in page with a URL starting with: https://accounts.zoho.com/..... The credentials I use to access this forum don't work to log in there. I have to get in the normal way, then search
AD360 build 4229 released
Hello everybody ! We have rolled out the latest build of AD360 - 4229. Update now to enjoy the new self-service password reset feature and other enhancements. Highlights: Self-service password reset: Allows domain users to reset their passwords from their
Updated By
Hi Is there any way of reporting who first updated a request after it was created? I can see it in the history of the request but I need to be able to report on it. Thanks in advance.
Send Message
How To Send Message For One Requester? No email and No sms
Error while restoring SDP database backup in a new environment (SQL Server 2017)
I am trying to move SDP database in a new environment. Backup using backupData.bat --trimmed went well. But when tried to restore data in new environment, I am getting error. Following is the output. Need help here please. D:\ManageEngine\ServiceDesk\bin>restoreData.bat ********************************************************************************* Restore DB Setup Wizard ********************************************************************************* Execute Restore DB
Problems upgrading from 11115 to 11119, Postgres upgrade
Hello I am having a few issues with an upgrade of ManageEngine from 11115 to 11119 on a Linux host. On upgrade, it seems as though that pgsql doesn't upgrade correctly - I see entries in the log that read: 26-Jun-2020 2:55:51 PM [com.adventnet.persistence.PostgresPreProcessor] [INFO] : /home/manageengine/ManageEngine/ServiceDesk/bin/initPgsql.sh: 186: /home/manageengine/ManageEngine/ServiceDesk/bin/initPgsql.sh: /home/manageengine/ManageEngine/ServiceDesk/tools/postgres/bin/gettimezone: not found
arn run the script into the Mac Laptop
after running the script get success running and still cannot show into the Inventory system. am not sure if am missing some steps I need help on this Thanks
[ForYourInformation -36] Special characters in attachments filename
Dear users, With build 11008, we brought in a restriction with uploading attachments that have certain special characters (mentioned below) in their filename due to security reasons. ()&\/ If you happen to encounter the below error while uploading attachments in the application, please check for these special characters in the filename and remove them. "Invalid characters present in the filename. We recommend to use only alphabets, numbers, dots, hyphens, and underscores." Once removed, you should
Attach file with ()
When I try to attach a simple file this error occurred: Size file: 25 KB File name: Image- ( 1 23 4 ) Bg.png Type: png ٰThe file name have character of parentheses )( but when I delete () in the file name, it's OK, Cannot attach the following files [], as the size of file exceeds 40M
Autodesk Civil 3D packages
Hi, Has anyone had any luck (or attempted) creating a deployment of AutoCAD's civil 3D (either 2019 or 2020) and be able to deploy it using DC? We have a command line that works either from the PC itself or using a remote command line. Our command line that works is: \\domain.com\shares\DCShare\Autodesk_Civil3D_2020\Img\Setup.exe /q /I /w \\domain.com\shares\DCShare\Autodesk_Civil3D_2020\Img\AutoCad_Civil_3D_2020.ini When we try to deploy it just seemingly hangs and after the 4-hour time out it'll
Translate "Previous Approval Details"
I can not find this "Previous Approval Details" to translate
cached credentials for remote user's PC
Hello All, With the pandemic that enforce organizations to let their employees work from home, digitization played the most important role to facilitate organizations to achieve their goals. As a result, we have all touch the challenges and benefits from digitization, specialty if the orgnization is not ready to adopt remote working or telecommuters. Thus, when it comes to access management, through reset password or unlock accounts the ADSelf service was very beneficial to reduce the cost and operation
Request Management - overview of all conversations of technician and requester in a request
This report gives an overview of all conversations of technician and requester in a request. SELECT wo.WORKORDERID "Request ID", (aau.FIRST_NAME) "Requester", (wo.TITLE) "Subject", (ti.FIRST_NAME) "Technician", longtodate(wo.CREATEDTIME) "Created Time", longtodate(c.createdtime)"Conversation CreatedOn", c.title "Conversation title", longtodate(n.notificationdate)"Technician reply CreatedOn", c.first_name "conversation by", c.description "conversation Description", n.notificationtitle "NOtification
Disable [Send] button for a few second after clicking on it to avoid duplication
Hello We are on SDP MSP and sometimes it happens when a technician presses [Send] in Reply form and having no visible feedback presses it again and again, meanwhile the system sends notifications each time Would it be possible to fix (prevent) such situation by using a popular approach to disable the button temporary for a few seconds to force a user to be more patient and wait for a feedback? Even this PITSTOP support site uses such the trick and here when you push [POST] then this button is grayed
[Term of the Day]: VPN
Term of the Day “Virtual Private Network” Definition — What is a VPN and its purpose? Virtual Private Network, better known as a VPN, is an encrypted connection over the Internet from a device to a network. This encrypted connection ensures that sensitive data is safely transmitted by preventing unauthorized people from snooping on the traffic and allows the user to conduct work remotely. VPN technology is widely used in corporate environments. It connects business networks together securely
[Tips & Tricks] A Guide to troubleshoot issues related to ServiceDesk Plus notifications
If you happened to come across situations, where ServiceDesk Plus notification works but fails to deliver on certain occasions. Then this article is for you. There are 3 possible scenarios, where the notification trigger gets restricted. 1.Intelligent notifications feature: ServiceDesk Plus will suppress notifications on scenarios if the requester and technician are the same users. When the logged-in technician (requester of the ticket) performs actions ( like updating or closing or resolving
Problem with Priority/Priority Matrix for Changes and Problems
Hello, I believe there is a bug in how impact, urgency, priority, and the priority matrix were created. If the administrator sets the priority matrix according to impact and urgency, only incidents and service requests follow the rules dictated by the priority matrix. Changes, problems, and any other request does not follow the rules dictated by the priority matrix. The priority matrix setup tab doesn't explicitly state anywhere that the priority matrix rules only apply to incident and service requests
E-mail user when a request is resolved. - not beeing send when reque
E-mail user when a request is resolved. - not beeing sent when request arrives via email. On all other situations ( request open on Portal even if the field "Mode = Email") it works fine.
Unset Tasks from Form & Field Rules
Hello, Has anyone experienced issues "Unsetting" tasks using the "Form & Field Rules"? I have tried different conditions but nothing will "Unset" the tasks. I am using a service request to facilitate User Deactivation procedures. I have HR initiating the request and the editor(manager) "Updating" the request by making selections on several "Resource Fields". I have about 10-15 tasks in the Workflow section and just needed to simply hide tasks based on the responses of the manager. I cannot get any
Find word to translate through Browser Inspect
Is there an easier way to find the word for translation, for example through Browser Inspect?
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