We hope you all are safe and healthy.

It’s our pleasure to bring you our webinar "ESM: How to rise to meet new service management challenges," featuring Forrester Principal Analyst Charles Betz, on May 27 at 9am PDT.

With remote work becoming the new norm, service management professionals across companies now need to deliver services remotely. Employees can no longer just walk up to the service desk team when they need something.

In this scenario, a single corporate portal that acts as the pit stop for all enterprise service delivery is the solution, providing employees with seamless access to the services they need. 

In this webinar, guest speaker Charles Betz will discuss:

• Evolving from IT service management (ITSM) to enterprise systems management (ESM).
  

• The importance of a universal enterprise service portal.
  

• Why managing the "invisible work in process" of enterprise services is so important.
  

• The platform power of modern ESM solutions.
  

• Modern knowledge management for the learning organization: automation, left-shifting, and AI.
  

Date: May 27, 2020

Time: 9am PDT