ServiceDesk Plus MSP - version 10.5 - Build - 10507 Released

ServiceDesk Plus MSP - version 10.5 - Build - 10507 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 10.5 - Build - 10507.

Behavior changes

Agent Uninstall and Agent Remote Control functionalities have been removed from the application.

Issues Fixed

  • XSS Vulnerabilities are fixed.
  • CSRF Vulnerabilities are fixed.
  • Privilege escalation vulnerabilities are fixed.
  • Remote code execution vulnerability in the windows agent scan is fixed.
  • XXE vulnerabilities are fixed.
  • Unable to merge request from Request actions menu is fixed.
  • SDPMSP-14911: Request Details page - Properties section is not shown in certain cases is fixed.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at for any assistance. 

Following is the support policy of ServiceDesk Plus MSP :

  • Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
  • Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
  • We stopped MYSQL Database support.
We are stopping support for builds/versions less than 10.5 (Build - 10500) by mid of this year. Hence we request our users to upgrade their instance to get further support.

Why upgrade?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Head Of Quality Assurance and Customer Success Team
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number:+1-408-352-9131

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