[Free webinar] What's new in Analytics Plus
Hello folks! As we move into the final quarter of the year, we're delighted to share with you all that's new with Analytics Plus. This quarter, we've launched a whole bunch of sought-after features and out-of-the-box integrations with several IT applications.
Software list by query
Hope someone can help. I'm trying to run a report for one piece of software, by user, workstation, version and site.. I've tried the report wizard, but nothing fits all the criteria together. Hoping out there is better at coding than me. TIA
Report or Trigger on Checklists
I've been tasks with figuring out a way to auto-close an incident when it's checklist is completed. I've looked at ways to trigger something or to use a report to run a script. However, I'm stuck because I can't determine a way to identify tickets with
ManageEngine Desktop central
How Can i Find by Manage Engine Desktop Central Application in My Network environment which domain user account copy,Delete file with any extension in Drive C (local Drive ) of Client Computer.
[Term of the Day]: Spoofing
Term of the Day “Spoofing” Definition — What is Spoofing? Spoofing is one of those tricks by which hackers can get access to the workstation/server of an organization and steal all the essential data, which can cause serious consequences to the
DataSecurity Plus - Risk Analysis
I used an incorrect policy in the risk analysis and now I would like to remove all of those records it found from the reports. How can I do this? Thanks. Seth
Free training online: Optimize firewall performance
Hackers are targeting remote employees to get into enterprise networks. Join us for this webinar series, and learn how to handle network security challenges when adopting a remote work model. Given below is the training agenda. Monitor and manage your
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
ADSelf Service SentinelOne Reboot Problem
I am having a problem with SentinelOne rebooting the server when a use tries to reset their password with ADSelfService. Of course each vendor is blaming each other. Has anyone been able to get this fixed? I am on build 6000 and upgrading to 6002 now. SentinelOne version 4.0.4.81 Windows Server 2016
How to customize user login page
I would like to customize the User Login Page as seen in the screen shot below. I'm trying to follow the instruction for Customize User Logon Page. Located at the following address: https://www.manageengine.com/products/self-service-password/help/admin-guide/Admin/Customize-User-Logon-Page.html#FIELD Though when I get to the following section. Enabling the User Logon Box: I don't see where the Pre Defined Elements in my version of the software. See below. I'm using ADSelfService Plus Standard
How To Customize User Login Page (Updating Post From 5 Months Ago)
(Sorry as this is a reply to a post from 5 months ago, and not sure if my reply will get read, so i'm reposting here with the hope Manage Engine will respond) I just updated to the latest 6009 version and I still don't see a way to customize the user
Unable to change seconds between stopping and starting the services after service account password reset.
I am unable to change the seconds field back to 60. Every time I save it reverts back to 0. Please assist.
Incident additional field limits
Hello to all, Could you tell us what is the limit of number of values (picklist mode) for the incident additional fields? Thanks in advance
auto fill additional fields
Hello Is it possible that while agent scans windows machines, auto fills additional fields that we have defined for workstations? Regards
Looking for customized Project Report to show task status (ovedue, closed last week, due this week) for project where I am the owner
My boss is requesting I provide weekly project reports and I was looking to get a custom report for projects where I am the owner that shows overdue tasks, tasks closed the previous week and tasks due this week I would like to see the following: Project
Cannot add device using API
I'm getting an error when I try to add a device- using POST Here's the Command- https://test.com/api/json/ncmsettings/addDevice?apiKey=<REMOVEDAPIKEY>&IPADDRESS=1.1.1.5&DEVICE_BEHAVIOUR=behavior&SERIES=pvseries100&MODEL=pvseries200 Getting below error
Merge and Mark as Read
I do a lot of merging jobs to keep all the comms on a topic together. If would be really handy to have a 'Merge and Mark as Read' option when merging jobs together.
Why is my thread removed?
I posted this thread - Michael Charles was working on it. Now it says ' Insufficient Privileges'' Did I do something wrong? https://pitstop.manageengine.com/portal/en/community/topic/reply-template-edit-html?action=communityTopicFollow&actionId=24001070169813
Reply Template - EDIT HTML
In reply templates - there is now an 'edit HTML' button. Great, thank you. I need to embed an image into the reply template. The reason is one of our customers requires us to send a first page that contains their logo. My problem is I can't get the the
AD360 build 4231 released
Hello everyone! We are glad to announce the release of AD360 build 4231 with browser notifications and some issue fixes. Read on for more details. Enhancements: Browser notifications: Get push notifications in your web browser for product downtime, updates,
Resource Audit and User Audit
Hi, I just install PMP for Wndows and its working well, but when I tried to check the Audit menu, in Resource Audit, User Audit and Task Audit, there's no data available, even when I connect in some resource using a domain account. In PMP for Linux the Audit is working very well, anything that an user do I can see in the User Audit tab. There is any configuration to start logging everything in Windows version? Thanks. Best Regards., Tiago Neves
ManageEngine Netflow not starting
Hi team, We have issues with our ManageEngine Netflow not starting , getting below error. Can you please assist? Problem in starting or connecting to the Database.
Opening a ticket on Behalf of another user by Email
Please advise if there is a way to open a ticket on behalf of another user by email. for example ZOHO desk uses #original_sender(Emailaddress) on the top body of an email to open a tick on behalf of this email.
Is it possible to add sections to a service request
We're using SDP 11128. In a service request template, is it possible to add a section? I can only seem to modify two sections, but not add any. Didn't know if I overlooked something or not. Thanks!
Blocking the port from NCM after discoverying new device on it in OpUtils
Hi there, I want to know if there is a automated feature in NCM regarding blocking a port after OpUtils discovers a new device on that port. If so, could you please explain it step by step how I can accomplish it because I am not too familiar with the
[Term of the Day]: Shadow IT
Term of the Day “Shadow IT” Definition — What is Shadow IT? Shadow IT refers to any IT system, solution, technology, or devices (smartphone, tablet, laptops, etc.) that’s used by users within an organization without the knowledge and approval
Configure password reset for web resource
Hi, Is there a way to perform a password reset after check in for a web page resource?
Reply from Technician Reply
Hi, When Technician reply to requester so the only forward tab is available. Why reply tab is missing. I want to reply including my previous reply. Please review the attached image. Thanks Shoaib Nawaz
ApplicationsManager security
Hi there, we would like to know does ApplicationsManager sends anything over the internet outside once we installed it to our intranet? same question about OperationsManager.
Global Billing Rules
Hello! In my adventures with ServiceDesk MSP we've had configured many billing rules for specific Contracts. I'd like to know if there is a possibility to create a global billing rules which will be executed regardless of contract? The Idea poped in my
[Term of the Day]: Cluster Computing
Term of the Day "Cluster Computing" Definition — What is Cluster in Computing? Cluster computing or High-Performance computing frameworks is a form of computing in which a bunch of computers that are linked through a LAN so that, they behave like
request list row height
Hi After upgrade 11126 to 11129 the request list row height is to high. I do not what to see less of my requests. Now there is to much space between each row. Can I change this? If not, please make it optional. I have cleared browser cache. This much
Tomcat separation
Hi, You upgraded tomcat in version 11128. Do you have a program that does not use the embeded version and it is possible to install tomcat separately? You did this for the database and it is possible to change it. tuning and loadbalancing a separate tomcat
assign, associate and attach
Hi, I'm confused about assign, associate and attach and have a few questions: 1- What is difference between "Assign Asset to Site" and "Associate Asset to Site"? (Figures 1 and 2) 2. What is difference between "Associate Asset to Asset" and "Attach Asset to Asset"? (Figures 3 and 4) I also have an idea. The user experience of these sections is very confusing. It is better to present these sections in a single and integrated view. Thanks.
Service Desk Plus & Asset
Hi , is there possibility we can give access only to "asset management tool" in Manage engine only to specific users? If yes , then pls. let us know how to do that.
Exchange Reporter Plus build 5600 with improved performance and two-factor authentication for technicians
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5600, with a new enhancements including addition of two-factor authentication for all logins. Two-factor authentication for admin and technician logins You can now secure logins with two-factor authentication (TFA) using any of these methods: Email verification. SMS verification. Google authentication. DUO security authentication. RADIUS authentication. Enhancement Exchange Reporter Plus' inbuilt PostgreSQL database version has
Any support for Untangle or m0n0wall?
I have a client interested in monitoring their Untangle- Any one tried this out or also with m0n0wall open source firewall?
Replies on closed tickets Notification
Good Day I am facing the Problem, that messages sent into a closed ticket do go unnoticed by our technicians, since not all of them are using the (bell) notifications. I know that there are multiple options for the scenario when a requester replies to a closed request. Always reopen does not work for us since it is not possible to configure to which status the ticket should reopen. By default, it is the in progress status, which is too far back in our Request Life Cycle. Therefore, without the possibility
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