Asset Explorer - Install Location of Scanned Software
Does AssetExplorer collect the location that scanned software is installed to? If so, how do I query for that? Thanks
[Blog] How ITIL distinguishes an Incident and a Problem
There is frequently a conflict between Incident Management and Problem Management. It’s a question we still get asked all the time, is how to differentiate an incident from a problem. To address this and offer clarification, this article will identify the differences between the two, how they are related, and why it matters. What is an Incident? According to ITIL 4, an incident is an unplanned interruption to a service, or reduction in the quality of service. The main goal of Incident management
Password Manager Pro new build 10501
Hi, Password Manager Pro 10501 has been released and is now available for download. This release comes with an enhancement to the PostgreSQL server bundled with Password Manager Pro. Please see our Release Notes to learn in detail about the enhancements included in this upgrade pack (build 10501). How to Upgrade to Build 10501? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
Get the device's associated credential name via API
Hi, In the Rest API documentation it's mentioned to use GetCredentialsForDevice endpoint to get associated credentials of a device, but in the response, I get all the credentials from different types exist in OPManager, and it's not possible to recognize the credential related to the device actually. here is a response example of http://localhost:8060/api/json/device/GetCredentialsForDevice : { "snmp": [ { "credentialName": "Public", "type": "SNMP v1/v2",
[SOLVED] Paste Images into Notes
Can we get ability to paste screenshots into notes? Quite often i need to show another admin what to do and its much easier if I can include images in the notes. I'm on a old version so its possible this might be around in newer versions. 9.3 Build 9335
Query for Completed Request
I'm not able to create a report for what I need but I'm hoping a query can. I'd like to be able to see request that have been completed either with Resolved and/or Closed. But then at some point those request changed Technician after it was already completed. And I'd like to see what technician it was with and then who it went to.
ServiceDesk Plus MSP - version 10.5 - Build - 10509 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10509. Please refer to the Migration path table available here and upgrade to our latest build 10509. Enhancements SDPMSP-8842/9435/14422: Configure and enforce a password policy for all users to ensure better security of the user data. SDPMSP-15123: Ability to set a Flexible expiry period in password settings This feature is present under Admin -> General settings -> Security Settings -> Password Policy Please do the upgrade
Custom Report Access to Department
Hi, We have created custom report, we need to give access to generate respective department data. How can achieve this, could you please help on this. Regards Vajram Gajengi
Looking for Automation in Ticket's notification and Status
Hi Team, Greetings! we are getting a ticket with specific subject line .In that ticket our internal technicians are not going to anything usually we forward the ticket to third party Daily we are receiving many hundreds of tickets like this ....its consuming more time and work so now we are looking to automate this by..whenever the ticket raised with specific subject it should get automatically notified to the third party's mail id and also the status of ticket should get closed Note: third party
PAM360 RDP Sessions
hi everyone is there landing server for rdp sessions in pam360? there are 3 choices when i want connecting to resources remotely: windows remote desktop RDP console session VNC but all of them open in browser. how can i open rdp sessions by using mstsc or vnc viewer directly? thanks
Surveys - Question with Freeform response
Would like to have a question type in surveys that allows for a freeform response. For example: What did you like most/least about your experience? Comment: The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog.The quick brown fox jumps over the lazy dog.The quick brown fox jumps over the lazy dog.
Email Configuration for New Request
Any directions on creating a Rule that when a new Request or Service Incidents are entered by email or by accessing ServiceDesk Plus that all technician can be notified.Created a business rule but that does not seem to be working. Any help is appreciated.
printer snmp alerts
when i start to monitor a printer via snmp, i get alerts for pages printed. meaning, when someone prints something, i get an alert. i couldn't find where to disable that.
Install and configure Windows SNMP from Desktop Central
Hello Support. We currently have Desktop Central v10.0.518 to manage Windows Server 2019 servers. From the Desktop Central console, is it possible to install and configure the SNMP Server component? We are in need of installing the SNMP component, as well as configuring the SNMP community and parameters. Regards, Rafael Vega.
Change Detection on Miktotik Router (RouterOS)
Hi! I wonder, is it possible to enable Change Detection on Miktotik Router (RouterOS)? If yes, can you tell how to do this? We're looking for NCM-solution and testing OpManager for now.
REST API V3 add Resolutions
Hello, we are trying to add a Resolution via REST API and we are having error: "Input Json Data not found for entity." according to documentation that's the way to add new resolutions: Could you advice us about this problem?
[ForYourInformation -38] Prevent Redundant Approvals
During our consultations, many a time customers seek advice on handling redundant request approvals. For e.g., on a service request, a user may be asked to approve as the Requester's reporting manager, then again on a different stage for a different reason! If I’ve already approved a request as a manager, why should I be asked for approval again later? While this behavior may be beneficial in certain situations, most of the time it’s totally redundant and annoying to users. If you are like many
APM Insight agent prompt "Could not able to connect with server which receives metrics"
Dear All, Did you have any idea of the following message? I'm confirm APM agent has connected to Application Manager Server port 9090 already. [APM_Insight_services_starter][WARNING]: Could not able to connect with server which receives metrics. Will try to reconnect after 15 minute(s). IO Error occurred. java.net.SocketException: A system call received a parameter that is not valid. (Read failed) at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.socketRead(SocketInputStream.java:127)
Task Report
Hi I have Service Desk Plus - MSP v 8.2 with PS-SQL data base.. I would like to make Task report which show all tasks (not only tasks related to requests) with the following details: task ID Task owner task description task status task % of completion task created date task created by
How to do a remote reset of Cisco IOS Enable Secret?
Is it possible to configure PMP to do a remote reset of the enable secret on Cisco IOS based devices? All we have been able to achieve so far is to get it to verify one of the users secrets is in sync, we can't get it to reset that users secret or the enable users secret. The error we get is a timeout error.
Masterclass 2020: Session 3 - Implementing an effective change management process with ServiceDesk Plus (June 25)
In the third session of the masterclass series we will discuss the change management process, define the different types of changes possible, and how to implement them with minimum disruption to the organization. Book my spot now We will also discuss how a company moved their entire on-premises infrastructure to the cloud using ServiceDesk Plus, and how they were able to plan such a large scale change and effectively implement it. In this webinar, you will learn how to: Set up a change management
Masterclass 2020: Session 3 - Implementing an effective change management process with ServiceDesk Plus (June 24)
In the third session of the masterclass series we will discuss the change management process, define the different types of changes possible, and how to implement them with minimum disruption to the organization. We will also discuss how a company moved their entire on-premises infrastructure to the cloud using ServiceDesk Plus, and how they were able to plan such a large scale change and effectively implement it. In this webinar, you will learn how to: Set up a change management process Build change
Validate an Email address in a field before request submission
Hi folks, I have a template (form) with two email fields that I need to validate as an email address. Would someone please publish a code snippet for validating an email address in the Execute Script of a On Form Sub function and then stopping the submission if the email address is not valid)? Presently, I have a simplistic validation for an '@' sign, which throws and alert and stops the submission. However, there are more complex versions using regex and javascript, but I'm not sure how to implement
[Term of the Day]: Proxy Server
Term of the Day "Proxy Server" Definition — What is a Proxy server? One of the most interesting and prominent internet-related technologies is the Proxy Server. A proxy server is a computer/server on the web that redirects your web browsing activity. It provides various functionality, security, and privacy depending on your needs, or company policy. How Does a Proxy Server Operate? The proxy server acts as a mediator server isolating users from the sites they peruse. When users send a web request
[SD-88056] Cannot paste pictures into description or notes in Chrome
Hi We upgraded from 9326 to 9420 and now we can't paste pictures from clipboard into description or notes. When we paste it in the description when creating a new request the pictures ends up in the solutions box. In notes nothing happens. This behavior is is only when using Chrome, in IE it works as it should. Is there a way to make this work or could it be fixed in future updates? Best regards Robert Lundgren
Disable Endpoint MFA for certain workstations or OUs
Does AD SSP currently have the ability to restrict which computers or OUs endpoint MFA is enabled on? We currently have a subset of workstations that use a group password, a few different ones in fact that are restricted to certain group of computers. I would like to be able to exclude those systems from MFA while enabling it for the rest of our environment. Thanks, Kenny
Basic Authentication EOL?
Good afternoon, in preparation for Microsoft making Basic Authentication end of life we disabled it for the account we use for SMTP authentication in ADSelfServicePlus. We found that this broke our notifications. Any idea if this will be addressed in an update? We are on version 5815. Thanks!
Where can I find the release notes on the latest builds?
Where is the info on the latest build?
Ad manager API Modify user access denied
Hi! Updated to the latest release but still have problem with modifying user's attributes. Please, help. Have a special user in AD and a working authToken, it works with SearchUser method. The user has a role in AD Manager to modify users and is a member of domain admins group in AD. My input format in request for modifying looks like this: inputFormat=[{"sAMAccountName":"login"}, {"AccountExpirationDate":"01/01/2022 00:00:00"}] and i get access denied. I tried to modify other fields with no success
IT analytics in 90 seconds: Boost ROI by tracking the life cycle of help desk assets
Discover cost-effective ways to manage your assets, and increase ROI by tracking your assets' life cycles with Analytics Plus reports. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: Boost ROI by tracking the life cycle of help desk assets
Discover cost-effective ways to manage your assets, and increase ROI by tracking your assets' life cycles with Analytics Plus reports. If you're not already using Analytics Plus, download your free 30-day trial today.
[Term of the Day]: Personally Identifiable Information
Term of the Day “Personally Identifiable Information” Definition — What is PII and its purpose? Personally Identifiable Information (PII) - Is any information (eg: Passport information) that permits to uniquely identify, contact or locate an individual, or can be used in a tandem with other relevant data (e.g., date of birth and race) to uniquely identify a person. The concept of PII has become prevalent as information technology and the Internet has made it easier to collect PII leading to a
JBOSS monitoring JDBC Pool Usage not populating
Hi e have just deployed the latest APM insight java agent and are looking into the JDBC data tab for the JBOSS monitor it does not contain data for the connections what is needed to enable this?
First Response
When a new email arrives, a call is automatically created but unassigned with only the Subject, description and requester fields completed. At that point a technician edits the call to add a priority, impact, assign to a technician etc. Is there any way at that point to automatically set the 1st response or add a note which would set the 1st response? Maybe using a custom function?
Hide fields on Asset Import Screen
Is it possible to hide some of the drop down fields on the Asset Import screen? I know it wasn't an option a couple years ago but with Page Scripts maybe it's possible now? There have been times where the incorrect drop down is selected for the import. I'd like to try to hide all the drop downs we don't use at all, which is about half of them. I've included a screenshot fo reference.
[SDF-41513] Is it possible to notify requestet when new task inside request is created?
Hello Is it possible to notify requester when new task inside request is created? I want to notify requester when new task inside request is created, and include task name and technician name. Thanks!
Create Query report
i want to create a report to include Account/request ID/ Subject / Time Spent and Resolution. Understand that this is only can be done by query report. But how do i know what is the database table for Support Center Plus?
To Notify particular mail id when ticket is created with particular subject line
Hi Team, When ticket is created from specific subject line we want to send notification mail to particular mail id (who is not a technician) Please suggest us
Search Requester List: Shows only Technicians
Hi, One of our technician were not able to create new Incident on behalf of the Requester, because everytime he tries to select Requesters from "Search Requester List", it only shows name of the Technicians of the Support Group where he belongs But if an Admin like me will create New Incident on behalf of the user, I was able to see the list of Requesters (not only Technicians). I checked the Role and couldn't find any related to this. Appreciate your help.
Business Rule
Hi, I can't seem to get this Business Rule working. When a new request arrives, and the To-address is sapsupport@****.com, I want the Group to be set to "SAP", but nothing happens. What could be wrong?
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