ServiceDesk page not responding every day in the evening.
Dear all, Every day application in the evening stopped working and displaying just blank white page (and still loading with no success) 11126. Service is running. A workaround is to restart the service everyday in the morning. Any information in log file. Configuration : Windows and MSSQL
Chased Incident Marker
Is there a manual marker, or way of calculating, how many times an Incident ticket has been chased by a user?
Worklog query across Changes and Requests
Hello, I need a report of all worklog entries entered last month across all our modules: Requests, Projects, Changes. Columns: Time Spent Technician Time Spent Start Time Time Spent End Time Time Spent Description Contract (this is a Worklog additional field) I am hoping to turn this into a scheduled report to run on the first of each month, so the report would need to dynamically calculate the date-range for the report (prior month). Any help would be appreciated.
detect broadcast storms
hi. how can i utilize opmanager to detect broadcast storms on cisco switches?
SDP- Default resolution in Incident Templates - What does it do?
Hi, In SDP, when creating a new Incident Template there is an option to provide default resolution. But once provided, it's not displaying anywhere in the request once it was submitted by a requester using that template. How exactly this feature is used? Thank you, Miron
godaddy wildcard ssl for SDP
Hi i have a wildcard ssl certificate which is not in .PFX format , how can i add it to ManageEngine SDP i couldn't find a solution for this please help.
Vulnerability
Hi, we use ME DC with Vulnerability assessment. Which has flagged up that the Apache TomCat needs updating, we are now on version 6009 how do we fix this issue? Thanks Darren
Multiple users with same email
Hi, We need to restrict users to not register or add the same email or mobile phone that another user already have. 3 Years ago in another topic, you say that is in the product roadmap to add this feature, but this don't happend. Acoording to the helpdesk answer, is users responsability not using duplicate emails or mobile phones, this approach is wrong, you say that the weakest link have the security in theirs hands. This solution don´t resolve the problem that someone impersonate a user and recover
Ways to test connections to Secure Gateway Server and Central Server?
Are there any convenient ways to test connections to Secure Gateway Server and UEMS (Desktop Central ) Central Server? What I am after is a URL approach such as a URL to https://servername.domain.name:8383/somepage.txt . Or TELNET open servername.domain.name 8383. Or anything else that is easy to arrange. I am trying to set up and debug Secure Gateway Sever, plus the firewall and NAT and access rules and so on. Without a simple way to test, this is difficult. Charlie Savage
DC Agent Unable to Send Request to ServiceDesk Plus after upgrading to 10.0.560
No settings have changed, this function worked flawlessly on 10.0.533.W. Verified settings in DesktopCentral for ServiceDesk Plus as error message stated, no settings have changed from prior to 10.0.533. Affecting all DesktopCentral Agents so far since upgrading the other day. Multiple user reports about this issue have appeared and I am able to replicate it on my machine. Any ideas on what 'Servicedesk Plus Settings' are the problem here?
how generate report based on fw action : Block,Denied,Dropped
hi i have 3 fortigate 6.4, how can i generate specific report to get last 24 hour traffic, that FW action to thoese traffic was denied,blocked or dropped ? here is example of syslog traffic. <13>date=2020-10-09 time=14:02:02 devname="XXXXXX-FG600E" devid="XXXXX" logid="0001000014" type="traffic" subtype="local" level="notice" vd="root" eventtime=1602239522584201693 tz="+0300" srcip=XXXXXXXXX srcport=20278 srcintf="port1" srcintfrole="undefined" dstip=XXXXXXXXXX dstport=7547 dstintf="unknown0" dstintfrole="undefined"
PMP Agent Bulk Installation
Hi Team, Do we have option to use PMP agent with specific token for ever ? We have DMZ environment and want to deploy PMP agent via Software distribution tool, so we dont want to limit the PMP agent to work only once or for specific time like 6 hrs. Can we use it like normal installer which will used as policy as whenever the new system in DMZ pops in it should get the new install. Regards Swapnil Rakhade
Moving IT Assets
Is it possible to move IT assets? I have several laptops that were placed in the "Desktop" tab under IT Assets, but I need them to be moved to the "Laptop" tab.
Monitor standalone Service Fabric clusters on Windows Server
Hello, Does anyone have experience with monitoring a ServiceFabric cluster via "Application Manager"? What kind of Application Manager agent should be used to monitor cluster/micro-services? We have frontend (Angular) and backend (api .net/Rest) micro-services. If needed, SFab standalone overview: https://docs.microsoft.com/en-us/azure/service-fabric/service-fabric-standalone-clusters-overview Regards. Drumy
[Tips & Tricks] ServiceDesk Plus built-in scribble pad can save you time everyday
Hello folks, Scribble notes are always fun. Aren't they? At work, it can be really effective and helpful to take quick notes or remind us of important things. ServiceDesk Plus built-in Scribble pad is an omnipresent feature as it can be accessed from anywhere within the application. Each technician will have their own personalized scribble pad and would not need to save what you have written, just one click opens the scribble pad and close it once you are done with taking down the notes. The content
ServiceDesk Plus MSP - version 10.5 - Build - 10512 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10512. Please refer to the Migration path table available here and upgrade to our latest build 10512. Issues fixed SDPMSP-14881: Under requester login, selecting OnBehalfOf user is not possible. SDPMSP-15332: Site is not set if the technician sends an email not configured as an account support address and also in the incoming mail list. SDPMSP-15346: When the template category is modified, templates cannot be reordered. SDPMSP-15359:
SDP - Mark request In Progress after requester reply
We recently started using the RLC functions and we are noticing a small issue in our SLAs and timers. We have a "Need More Info" status, the timer stops while we wait for a reply from the requester. We have also been using colors to assist with knowing what we are supposed to be working on. If the requester replies and the color & status stay the same, the support team is missing that they are supposed to start working on it again. I know there is a red envelope but that is not catching their
[SOLVED] Self service Portal - Customize the Request a Service icon, HTML customization
Is there anyway of rewording the content within the Request a Service icon? Ideally I would like to change the words 'I need something New' with something else? I've clicked on edit but cannot see the option to update this. Thanks.
How see syslog real time traffic
hi dear i am new in manage engine FW analyzer. how can i see specific FW device traffic in real time, traffic is receive by syslog service. thanks
[Term of the Day]: Depreciation
Term of the Day “Depreciation” Definition — What is Depreciation? Depreciation is the systematic reduction of the recorded cost of a fixed asset. In business accounting, depreciation is a method used to allocate the cost of a purchased asset over a period of time, the asset is expected to be of use until the value of the asset becomes zero or negligible. Example of Depreciation: Let's assume that a business purchases a Computer with a cost of $10,000 and it is expected to be used for 5 years
Error when trying to view Asset History
We are getting the following error when trying to view Asset History. "Sorry an error has occurred" What is the fix for this? Build Information Your Version : 9.4 Build 9414
APM kubernetes monitoring not display pods and deployments
Hi, i have a problem with APM monitoring on kubernetes. I have gave to the APM's user all the roles to list get watch the kubernetes resource infact if i connect with that user on the machine and do these two command: kubectl get pods -o json --all-namespaces kubectl get deployments -o json --all-namespaces they works, but on the monitoring windows i couldn't see anything about pods or deployments. Could someone help me, please? Thank Cristian
Shortcut on map, problem with large size of css element.
Hi I'm working with Application Manager, and i trying create a map, but i have a problem with the shortcut. For you give a idea, i added 4 images. The first, i'ts just a screen from what i have. The second, is a problem. The code of css path1 use a large place around a shortcut and, when i click on the green shortcut, the shortcut in red opens. The third and Fourth, my question : it's possible to decrease a value of Css Element Stroke-width or delete the knot where the id=path1 ? Thank for your help
Log weekly hours of technicians based on time logged in
I'd like to generate a report that gives us the total hours our technicians are logged in to the service desk console. Preferably broken up by day with a full week total. i.e. Columns: Technician Name; Sunday Hours; Monday Hours; Tuesday Hours; Wednesday Hours; Thursday Hours: Friday Hours; Saturday Hours: Total Hours Database is PostGRE Thank you for any assistance you can give. Daniel
Change ID column in Request View and Request ID column in Change View
It would be very helpful to see the Change ID associated with a Request as an available display column in the Request View. This would be the same as the current Project ID column. Also It would be very helpful to see the Request ID associated with a Change as an available display column in the Change View. Anyone else agree? Give it a like so it can be added to the feature queue! Would save a) editing the subject line of a request to include the CID# or b) drilling into the request to look for
[Term of the Day]: Service Oriented Architecture (SOA)
Term of the Day "Service Oriented Architecture" Definition — What is Service Oriented Architecture (SOA)? SOA, or Service Oriented Architecture, defines a way to make software components reusable via service interfaces. These interfaces utilize common communication standards and work seamlessly with each other in such a way that they can be rapidly incorporated into new applications without having to perform deep integration each time. When businesses flourish, they often add new products and
The NCSAM series week 1 - If you can connect something, protect it.
October is officially recognized as the cyber security awareness month all over the world, ever since it was started by the National Cyber Security Alliance (NCSA) and the U.S. Department of Homeland Security (DHS) in 2004. It is aimed at educating people
Multiple Languages
Is it possible to view ServiceDesk Plus in English and Spanish? We have teammates that only speak one language and this is causing an issue with our Spanish speaking teammates. I installed ServiceDesk Plus with English.
Report for requests assigned to a group (regardless if transferred to another group or not)
I would like a report that tells me all the requests that have been assigned to a group, whether they have been transferred to another group or not. We are trying to run metrics on our tier 1 support group but if tickets are transferred to other groups, we are unable to collect that data with the canned reports.
Certain Change Requests Missing Association Options
Hello, I was wondering why certain Change Workflows/Change Types are missing certain associations options such as "Requests Caused By Change"? Is there a correlation between the workflow or change type and which associations can be linked to the change? Thank you for the clarification. After trying to link the change directly through the incident, it appears the following error is being received. I'm assuming that the lack of the "Implementation" stage is the reason certain association options are
AssetExplorer - SNMP trouble with Cisco Switch
Hello Guys, Anyone had troubleshooting experience to share regarding SNMP communication between AssetExplorer and Cisco Switch ? I have AssetExplorer 25node version running on a VM and trying to get information from Cisco switch. Cisco Switch Model : SG350-52P SNMP service enabled RO community string configured, version 2, running on UDP port 162 added the IPv4 address of AssetExplorer into Cisco switch I have already added an entry under AssetExplorer > Cred Library with correct string and port
Auto Assign to Group if Ticket is unpicked
Hi we would like to assign all tickets that do not have a group assigned to them after 15 minutes to a default group. So if a new ticket is created and the group field is blank after 15 minutes assign it to a default group. Is something like this possible?
Is there any way to rename Remote Offices
Is there any way to rename a remote office in Desktop Central? even through the database or will that cause issues with the agents?
SOC rendering much slower on .581
I'm noting much slower rendering of the SOM web page under .581 even when I have it set to display only 25 endpoints. Is anyone else seeing this issue?
Feature Request - Scheduled Reboots
Hello- With so many people working from home nowdays, patching is a bit tricky. I need to be able to patch systems but have to give people more flexibility on when their systems are rebooted. I haven't been able to find a good balance so far where people won't complain about too many or too forceful reboot notifications, but also where I dont have several hundred machines that haven't rebooted even after weeks of patches being deployed. At my business, we mostly work M-F so it would be great in
Removing a ticket Approval?
Hi, I was wondering if there was a way to revoke an approval that is no longer needed? Thanks.
add software to workstation
Hello "add software" does not install software on the workstation, so what happened when we added software to a workstation? Regards
Security vulnerabilities fixed in Chrome stable channel 86.0.4240.75 update
Hello everyone, Chrome 86 has been promoted to stable channel Chrome 86.0.4240.75, for Windows, Mac and Linux. This update comes with several fixes and improvements. Below are the details of the security fixes: CVE ID Vulnerability Severity CVE-2020-15967 Use after free in payments Critical CVE-2020-15968 Use after free in Blink High CVE-2020-15969 Use after free in WebRTC High CVE-2020-15970 Use after free in NFC High CVE-2020-15971 Use after free in printing
Security vulnerabilities fixed in Chrome stable channel 86.0.4240.75 update
Hello everyone, Chrome 86 has been promoted to stable channel Chrome 86.0.4240.75, for Windows, Mac and Linux. This update comes with several fixes and improvements. Below are the details of the security fixes: CVE ID Vulnerability Severity CVE-2020-15967 Use after free in payments Critical CVE-2020-15968 Use after free in Blink High CVE-2020-15969 Use after free in WebRTC High CVE-2020-15970 Use after free in NFC High CVE-2020-15971 Use after free in printing
Security vulnerabilities fixed in Chrome stable channel 86.0.4240.75 update
Hello everyone, Chrome 86 has been promoted to stable channel Chrome 86.0.4240.75, for Windows, Mac and Linux. This update comes with several fixes and improvements. Below are the details of the security fixes: CVE ID Vulnerability Severity CVE-2020-15967 Use after free in payments Critical CVE-2020-15968 Use after free in Blink High CVE-2020-15969 Use after free in WebRTC High CVE-2020-15970 Use after free in NFC High CVE-2020-15971 Use after free in printing High
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