Search tickets based on criteria via Powershell API
I want to search through tickets based on certain critera (see below) and output the ticket number/subjects at the end. I'm getting hung up on the subject line, as I want it to be based on finding duplicate names inside. How could I go about doing this? Search criteria: -status: not closed -and not resolved -group: Helpdesk -requester: HR -subject: contains the same usernames (can use regex to filter the subjects if necessary) For example (assuming tickets below meet status,group,requester criteria):
Field & Form Rules Issue
Dear, I want to create a dropdown list for different groups .. for example : Access to ERP - Access to the Server once the user click Access ERP should the group change to ERP. Also when he click to Access to the server the group will be change to system admin. I tried to used Filed and form rules but it is not working.
Self Service Portal Widgets
There are currently widgets for "My Request Summary" and "My Assets" for example. I would like to create a widget to display "My Relationships". This widget would shows all the CI Relationships for the user. I would in reality scale this back to specific CI Types that I am interested in. Has anyone done anything like this?
Error Backup Scheduling Asset Explorer
Good afternoon, Has anyone experienced this error when accessing Backup Scheduling in Asset Explorer?
Update Fields Based on Description
Hi, We're looking to have an outside service send in an email with basic ticket information for ServiceDesk to pick up. We'd like to route the ticket to the proper group and update some additional fields based on the image attached. I assume a script will assist but looking for guidance. Thank you.
[Term of the Day]: Accelerated Mobile Pages
Term of the Day “Accelerated Mobile Pages” Definition — What is AMP? Accelerated Mobile Pages (AMP) is an open-source HTML framework designed for smart devices like phones, tablets, etc to offer the fastest navigation on the Internet. AMP uses a stripped-down version of the HTML and a lightweight version of CSS with a limited JavaScript library to improve the smart device user experience. AMP focuses to enhance the performance of the mobile web page by decreasing the web page loading time
Enable 'Changes' for end users
Is it possible and if so to enable the module 'Changes' for end users? Today our end users can only see the module 'Requests' when they want to create a ticket and we do have a need to follow a specific process such as presented in 'Changes' module for deviation tickets.
Remote Control - viewing user's desktop - image quality blurry
Hello everyone, I recently noticed that when I use the remote control tool to connect to a user's desktop the video quality is kind of blurry. I can't exactly say when this started and I haven't changed any settings - only installed DC updates. I was looking for settings/ways to improve the video quality and bring it back to where it was before. In some cases it is extremely hard for me to see fonts on the users desktop due to the blurriness. Thank you in advance for any feedback that would help
Problem updating from 11110 to 11128: ERRORCODE: 1008: Data inconsistency in Application tables
We are trying to update SDP from version 11110 to version 11128. However, we get the following error: Verifying if the product is ready for upgrade and the given patch is allowed over this setup. This might take some time...... Data Inconsistency Found : Technician_SupportGroup.PRIMARYKEYID has some data which is not available in CIRelAttributes.PRIMARYKEYID, COUNT: -1 Data Inconsistency Found : Document_Technician.PRIMARYKEYID has some data which is not available in CIRelAttributes.PRIMARYKEYID,
[Free e-book] 5 ways to create a chaos-free NOC
Hello folks! We happy to announce that we've just launched our new e-book, 5 ways to create a chaos-free NOC . What it's about: An organization's network operations center (NOC) is the central nervous system of IT that connects its people, processes, systems, tools, and technologies. Needless to say, it tends to be chaotic. This e-book shows you how to break free of this chaos, and establish seamless operations using advanced analytics.
[Free e-book] 5 ways to create a chaos-free NOC
Hello folks! We happy to announce that we've just launched our new e-book, 5 ways to create a chaos-free NOC . What it's about: An organization's network operations center (NOC) is the central nervous system of IT that connects its people, processes, systems, tools, and technologies. Needless to say, it tends to be chaotic. This e-book shows you how to break free of this chaos, and establish seamless operations using advanced analytics.
Select users that will recieve emails of "Password Expiration Notification"
Hello, Here at my campany we are happy users of ManageEngine OpManager. I was browsing other products and I found ADSelfService that will help me with notificating users of expirating passwords. Installed and notice that it have much more functionalities that i dont need, i only really need email notification of password expirations. So , the free versions is more that enouph for us, as we have less than 50 users that logon on Domain that have the policy for password expiration active. My Questions
[Free e-book] 5 ways to create a chaos-free NOC
Hello folks! We happy to announce that we've just launched our new e-book, 5 ways to create a chaos-free NOC. What it's about: An organization's network operations center (NOC) is the central nervous system of IT that connects its people, processes, systems, tools, and technologies. Needless to say, it tends to be chaotic. This e-book shows you how to break free of this chaos, and establish seamless operations using advanced analytics.
Attachment details not getting from old conversations from a ticket(request) via API.
HI Team, please assist to handle the API section for view notification and conversation API part. I have got the attachment details from only the latest thread of ticket, can't get any info about the older threads attachments. I am totally stuck on the attachment getting section of older threads of a ticket. Build Type - On-Premises, Build version - : 11.1.0 Build 11128 thanks and regards, AJAYAN.C
ServiceDesk update fails with error 1008
I've been trying to update our service desk software. We are now on Build 10020, I tried to install the ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm to take us to 10500. However, I am getting a 1008 error. Please advice. I have attached the logs. Regards, DJ
mass edit service catalog
Hello, Is is possible to add a field to all of my service catalog templates all at once instead of changing each one individually? Thanks.
Hide specific services for group of users
Hi, I'm currently setting up our ServiceDesk Plus MSP and was wondering, whether there is an option to manage the visibility of services for users. The users are all in the same account/client group but we would like them to have access to different services. Thanks a lot, Carolin
Add Mentions to notes
It would be really helpful to be able to @mention technicians in the notes for a request to allow for better collaboration on working a request.
disposal cost
Hello In the Assets section after selecting my desired asset and then going to the Financials tab, I can add a disposal cost for the asset. Can you explain the disposal cost to me and tell me why I can add the disposal cost several times for a product and finally why the status of the asset does not change to disposal after adding the disposal cost? regards
Weekly Trend Report Sorted by Category with Graph
Hey All I'm looking to make a Weekly Trend report sorted by Category along with a stacked Graph. I tried doing it with an Advanced Matrix report, but it doesn't give me the option to add a nice graph for visual representation. Does anyone know how I can accomplish this? I want to make it based on when it was open (weekly), and categories then shown in the graph, stacked category count.
Couldn't start remote service.Overlapped I/O operation is in progress
Hi, I'm using ADselfService Plus build 6.0.02 and when I want to install GINA agent to our client error me: Couldn't start remote service.Overlapped I/O operation is in progress I started the Remote Registry and Server service and stop windows 10 built-in antivirus and test it again, but I still see the same error. What should I do?
Audit Enabled Mailboxes 0 out of 0
Hello. I'm Installed and configured the program. In the Audit Configuration / Mailbox Based Auditing / Audit Enabled Mailboxes tab, Mailboxes were displayed, for example 365 of 365. "Mails deleted or moved" reports also works fine. But, the next day, report no more been generated. On the Audit Configuration / Mailbox Based Auditing / Audit tab, Enabled Mailboxes displays 0 out of 0. What could be the reason of this?
price
hello how i can see the history of price for a product in a vendor? the price of a product in a vendor usually will change, can i see the history of this changes in servicedesk plus?
[Community Digest] ServiceDesk Plus - September 2020
Here is the monthly rewind for September 2020! Version and Build releases: We had 3 build releases · 11126 (Released on 04th September 2020) · 11127 (Released on 22nd September 2020) · 11128 (Released on 29th September 2020) check this link for more details Product highlights: Framework Upgrade Information · Tomcat upgraded to 9 · jQuery upgraded to 3.4.1 User Education and Resources: Masterclass 2020 Series KB Articles: [ ForYourInformation ] Request template date field enhancement
Security Recommendations for Mobile Device Manager Plus MSP on-premises and Cloud!
With the growing number of cyberattacks on enterprises, we would like to share a few security recommendations that can help enhance the security of the corporate data that is accessed from the web console of both Mobile Device Manager Plus MSP on-premises and cloud editions. For Mobile Device Manager Plus MSP on-premises users, the first step to secure access to the server is to disable the default admin account provided when downloading the product. We recommend either creating a new administrator
Security Recommendations for Mobile Device Manager Plus on-premises and Cloud!
With the growing number of cyberattacks on enterprises, we would like to share a few security recommendations that can help enhance the security of the corporate data that is accessed from the web console of both Mobile Device Manager Plus on-premises and cloud editions. For Mobile Device Manager Plus on-premises users, the first step to secure access to the server is to disable the default admin account provided when downloading the product. We recommend either creating a new administrator and
[Term of the Day]:Warehouse Management System
Term of the Day “Warehouse Management System” Definition — What is WMS? A Warehouse Management System (WMS) is a software application designed to optimize, manage, and support warehouse from the time goods or materials enter a stockroom until they move out. WMS includes operations such as inventory management, picking process, and auditing. WMS is usually the central unit in the software structure of a warehouse. The execution of warehouse management lets an organization to improve its competitive
Warning: Your database transaction log file size has crossed the threshold
Dear Sir, How to stop sending the Warning: Your database transaction log file size has crossed the threshold notification ?
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy will
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy will help deliver optimal business performance even during these uncertain
AD Sync - Remove disabled or deleted users
You can use AD sync to import users/requestors into SDP. What happens when users leave the organization and their AD accounts are deleted or move to an unsynced OU. I tested this and that user never got removed from SDP. Is there anyway to automate removing users from SDP? Will that also delete any history of requests they have made?
How to Remove SSL Cert from UEMS/DC
I have a new installation UEMS Server (Desktop Central) for Vulnerability Manager Plus. I botched up the SSL certificate. Is there a way to just "remove" the SSL certificate and set the UEMS server back to its original, self-signed certificate? I do not see such an option. Thanks very much in advance, Charlie Savage Atkinson-Baker Inc
E-Mail Replies to Ticket E-Mail Notifications Does Not Work
Hi, For awhile now our requestors have been unable to reply to tickets by replying to the ticket notification e-mails and I'm unsure why this doesn't work. The notification e-mails have the Request ID in the subject line, so I'm unsure of why this stopped working. Is there any way to fix this?
Email Command not working
I'm having problems getting the email command setup working properly. Everything appears to be configured correctly but when it receives my test emails, it simply opens a normal ticket. The Enable E-mail Commands box is checked and all the settings are
[Term of the Day]: Data Definition Language (DDL)
Term of the Day "Data Definition Language" Definition — What is Data Definition Language (DDL)? Structured Query Language (SQL), as we all know is the database language by the use of which we can perform certain operations on the existing database and we can also use this language to create a database. SQL uses certain commands like Create, Drop, Insert etc. to carry out the required tasks. The DDL or Data Definition Language is used to define the structure of data containers and objects within
Associating sites against requesters
Hello, Previously our helpdesk was configured to not use sites, however this is a huge security flaw where requesters who login to the helpdesk can see all requests not associated to them. I've now introduced sites but want to ensure all requests coming in to certain requester accounts are associated to sites, what is the process for this? I also need to manually update near 25,000 requests to counter act these changes. Thanks, Luke
Report for # of Tickets +30 min before assignment
Hi, We would like a report to see how many tickets stay unassigned for more than 1/2 hour. We want to make sure the dispatcher is assigning tickets in a timely manner. Thanks, James
New SDP Cloud UI Launch Date
Hello, I was wondering what date will be the official launch date of the new ServiceDesk Plus Cloud UI? If there hasn't been an official date determined, is there a general timeframe or month that its expected to be released? Thank you. Sincerely, Neil
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