Remove computer from Desktop Central WITHOUT removing agent
Hi, I was wondering if there is a way to remove computer records from Desktop Central without it automatically uninstalling the agent when it next communicates? Basically, I want to remove all machines that haven't contacted the server in 60 days but for them to auto-repopulate if they do check in again. Withouth having the agent removed and then re-installed Is this possible?
User and Technicians User Defined Fields
I would like to be able to access the user defined fields for users (requesters) and technicians. If I go to create a Reply Reply template or any of the notifications and type the $ to bring up the field list, these do show up as an option select. Thank you, Craig A. Rice
Changes not saving to tickets, cannot assign technicians etc 10.5 Build 10501
We upgraded ServiceDesk from 9.4 Build 9422 to 10.5 Build 10501 through the 3 upgrade packages, no issues at all in that respect and after upgrade we can log in, view all tickets, create tickets. The issue is...we can't assign them any more! If you try it from the main screen an error pops up Failure. Request ID(s) cannot be assigned to the selected technician, now here is where it gets weird if you click the ticket and 'edit' then select the technician that way it says "SUCCESS:Request(s) updated
Safe way to reboot Desktop Central Server
Hi, Could anyone give me the correct process for rebooting the Desktop Central server? I performed a standard server reboot last year which caused big issues with the DB. Support managed to resolve and said it was due to an unclean shutdown / reboot. However they failed to provide me with any info on how to avoid it happening again. Do a need to stop services in a particular order first? Is there a batch file within the Desktop Central program files? I need to reboot my server but don't want to risk
Custom Triggers: Auto Suggest variable
We'd like the ability to add the Auto_Suggest variable to custom trigger notification templates.
[Term of the Day]: Gamification
Term of the Day “Gamification” Definition — What is Gamification? Gamification is a popular business tool. It is the concept to integrate game design elements into non-game applications (business applications) that already exist. This improves user experience and participation. Businesses can easily implement to create innovative programs by weaving suitably fun features such as leaderboards and badges into an existing system. When users participate and engage with your gamification initiative,
[SOLVED]Remove ESM Instance Owner
Hello, I am currently the owner of an ESM instance and I would like to remove myself as I no longer require a license in that instance. I set it all up for a team and now it has been handed over they would like to add another user. I don't need access to their instance anymore. I tried to get another user with Org Admin privileges to remove me but that did not work. If this is not possible then what do you do if someone was to leave the company and an instance cannot be removed? We are running version
Database Migration For AdManager Plus
Hello guys, I am receiving error when i am trying to change database to SQL. I added screenshot and migration log file. Could you please check what is the wrong? sysadmin account “sa” Thanks, Burak.
[Term of the Day]: Data Mining
Term of the Day “Data Mining” Definition — What is Data Mining and its purpose? Data Mining, also known as Knowledge Discovery in Data (KDD), is a process of digging through and analyzing enormous sets of data and then extracting the meaningful patterns and trends. In general, “Mining” is the process of extraction of some valuable material from the earth e.g. coal mining, diamond mining and so on. In the context of computer science, “Data Mining” refers to the extraction of useful information
Custom Schedule: Folder Deletion
We have a requirement from our data team to purge documents that contain Personal Information within SD+. For example, in Change Requests there may be customer data within our Test Results (deploy stage) or in our post deployment Sanity documents (verify stage). Is it possible to run a script under a custom schedule to delete all folders within the Change folder under File Attachments?:
Identity Governance challenge #3: How to keep track of who has what level of access to critical data using ADManager Plus?
According to a CyberSecurity Insiders threat report, 70 percent of users have more access privileges than required. Some common reasons for this include bulk approvals for access requests, improper implementation of user's changes in roles or departments, not having a proper system to verify and grant privileges, and not reviewing access privileges frequently. The simplest way of keeping track of all these is to use ADManager Plus' built-in reports on folders accessible to a specific user, permissions
Exception while trying to send notification (Email)
We were using Manage engine Servicedesk Plus for quite long time with 9.2 version, I have upgraded this step by step as recommended now we are using build version 10.5. But after upgrade email notification is not working for any incident ticket create/resolve/close & email from ticket is also not working. Getting error has "Exception while trying to send notification for the request." I have configured it correctly on outgoing email settings but still it's not working. Need you assistance to solve
IT analytics in 90 seconds: Track resolution age tier in ServiceNow
Are you still relying on incident resolution averages? Watch this video to see how incident age tiers in Analytics Plus for ServiceNow can give you a better sense of resolution times. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
How to best bring potential projects into our IT Integration and Development Funnel?
We use the ServiceDesk Plus Enterprise (on-prem) product. This was put into place with focus being on the help desk folks first, but now I have been pulled in to see how it can be used to feed requests, problems or changes into our IT Development and Integration funnel and become projects. Some examples of what becomes a project: The Business has a need for a new system (legal tracking, time card entry, equipment usage entry or whatever). Maybe we have an existing system needing replacement or maybe
API access to view remarks
In the on premise version of Desktop Central when waiting for a configuration to deploy of missing patches for a computer you can view remarks for it which tells you the estimated time they will deploy. Is there any way to see that using the API? Also is there any way to actually have Desktop Central deploy immediately insead of sometimes having to wait for an hour even though the patches are downloaded and ready to install?
[SDF - 66538]How to include mail_Im_responding_to_timestamp in a request reply?
If I reply to a mail in a conversation under a request, my template for the reply doesn't include the timestamp of the mail I am responding to. I would like the timestamp to be included. Is that possible? Example: In a request I have a conversation going with servicedesk@company.com.about a problem they are to correct. They have sent an email to the request on 2019-02-22 12:30 with the message "Will be fixed shortly. Just hold on!". Now, over a week later, they still haven't solved the problem and
Postgres 100% CPU
I have what seems to be a somewhat common issue where Postgres takes 100% of the CPU. Restarting the whole machine seems to return it to normal for a while, but at some point it goes back to 100% and stays there. Windows 2016 VM (Vmware host) 8G RAM 2 CPU Charlie Harris
Editing monitors in the device page.
Hello, how do i remove and add monitors on the attached screen ? I want to remove the temperature monitor Thanks
[Blog] Best practices for developing content for your Knowledge Base
Self-service is a dynamically developing trend related to the changing needs and expectations of users. Knowledgebase plays a pivotal role in self-service that empowers users to find information, request services, and resolve issues on their own. It’s about giving them the tools they need to solve their own problems in the future, and a self-service portal does this just beautifully. One of the key steps in creating a knowledge base is ensuring great content. Regardless of who is authoring the content
After 10.5 Build 10509 : [com.adventnet.iam.security.IAMSecurityException] ... IAMSecurityException ErrorCode: BROWSER_COOKIES_DISABLED, RequestURI: "/api/v3/requests/3491/share"
I guess it is a bug of your security framework since upgrading to 10.5 Build 10509. The same python script of request sharing stopped accidentally working since upgrading. I had to discover on my own for possible evidences and found out in /opt/ServiceDeskPlus-MSP/logs the following (in serverout0.txt) [13:48:55:471]|[07-26-2020]|[com.manageengine.servicedesk.v3api.utils.SDPAPIUtil]|[SEVERE]|[64]: BROWSER_COOKIES_DISABLED| com.adventnet.iam.security.IAMSecurityException: BROWSER_COOKIES_DISABLED
[Term of the Day]: DevOps
Term of the Day “DevOps” Definition — What is DevOps? DevOps is a collaboration of two words Development and Operations, it is the process that works to automate and integrate the processes between software development (Dev) and IT Operations (Ops) teams. The practice of DevOps also encourages smoother, continuous communication, collaboration, integration, visibility, and transparency between software Development teams and their IT Operations teams. Organizations that adopt DevOps culture
[SOLVED] Asset Explorer central server settings arabic unicode issue [SD-88462]
Hi, I installed Asset Explorer v6.7.10 on other site and wanna to scan assets as distributed, but when I set and fetch ServiceDesk Plus v11.1.16 server settings, I get ???? ?? as site in Data Settings section like below image: and after select ???? ?? and click on Export and push data to Central Server now return error me: What should I do? Do you have any solution to resolve this issue? Thanks for helping
Exchange Reporter Plus build 5512 released with security fixes
Hello Everyone! We are glad to announce the release of the latest build of Exchange Reporter Plus. Exchange Reporter Plus fixes various vulnerability issues including privilege escalation, CSRF security token handling and XSS issues. Regards, Exchange Reporter Plus Team
Major framework changes to Desktop Central...
Hi, I have been getting responses to application, patch and feature requests, from the DC team, stating that they can't address these requests as they "are working on a major framework change, Once it completed we will start working on the feature request for Mac"? Is anyone, here on Pitstop, aware of what these major framework changes might be? I haven't heard anything and can't see anything in the roadmap. Cheers, David.
changeDBServer to MS SQL Question
We're evaluating SDP and while configuring and changing database from PGSQL to MSSQL, i couldn't created database. I'm also evaluating Desktop Central and was able to change the DB to MS SQL without a problem, I am only curious about Master Key Password field. I didn't see this in DesktopCentral, what could it be?
[SDF-88990] Time Elapsed Analysis - For Current Status
I would like to extract in a form of Query Report the time elapsed for current status of Request. As per below screenshot, i should able to see this request's current status is OPEN status for 28 hours and 33 minutes. Can you help to provide query to get this info. As of now, i can extract only the time elapsed between transition of Status.
Incidents/service requests with a "pertains to" user
We're currently using SDP 11119. We have a bunch of service request templates created. Many of these requests are completed by another individual/supervisor, but pertain to a specific user. In these templates, we have created a custom field called "User name" to indicate which user this request is specific to. Is there a field or something we can put on a service request or incident template that will be a "Pertains to" user field so all assets and everything else for the ticket is specific to that
[SDF-87709] Checklist not appearing on incident requests
Hi I've created a checklist and associated it with an incident template. I've then raised a new request and change the incident template for it from default to this new one. However, the checklist tab on the incident is showing as empty and says "No data available". Any idea please? Thank you.
How to use OpManager to monitor your Windows services
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on monitoring windows services at https://www.manageengine.com/network-monitoring/help/monitor-wmi-service.html
How to integrate OpManager with ServiceDesk Plus
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Service Desk plus with OpManager at https://www.manageengine.com/network-monitoring/help/integrate-sdp.html
Configuring SMSEagle as the SMS gateway in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on configuring SMS Eagle with OpManager at https://www.manageengine.com/network-monitoring/how-to/configure-smseagle.html
How to install OpManager Central and Probe on a Windows server (PGSQL)
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on installing OpManager enterprise edition at https://www.manageengine.com/network-monitoring/help/installing-opmanager-enterpri
Configuring Twilio as the SMS gateway in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on configuring Twilio with OpManager at https://www.manageengine.com/network-monitoring/how-to/configure-twilio.html
OpManager Enterprise installation procedure for central and probe on a Windows server (MSSQL)
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on installing OpManager enterprise edition at https://www.manageengine.com/network-monitoring/help/installing-opmanager-enterpri
Monitoring processes in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on Monitoring processes in OpManager at https://www.manageengine.com/network-monitoring/help/add-process-template.html https://www.manageengine.com/network-monitoring/help/process-monitor.html
Configuring Clickatell's Communicator account as SMS gateway in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Clickatell with OpManager at https://www.manageengine.com/network-monitoring/how-to/configure-clickatell.html
How to integrate OpManager with AlarmsOne ?
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Alarms One at https://www.manageengine.com/network-monitoring/help/integrate-alarmsone.html
ADSelfService Plus 6003 Release - FaceID Support
Hello! We are glad to announce the release of build 6003 with the following issue fixes: Enhancement: Face ID authentication is now supported for MFA in the ADSelfService Plus iOS app. Issue fix: Security fix to prevent unauthenticated remote code execution attacks, which was reported by Bhdresh through our bug bounty program. [ CVE-2020-11552 ] How to update? Update using the service pack. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus
Security updates released for Firefox 79 and Firefox ESR 68.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 79 and Firefox ESR 68.11. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-15652 Potential leak of redirect targets when loading scripts in a worker High CVE-2020-6514 WebRTC data channel leaks internal address to peer High CVE-2020-15655 Extension APIs could be used to bypass Same-Origin Policy High CVE-2020-15653 Bypassing iframe sandbox when allowing
Security updates released for Firefox 79 and Firefox ESR 68.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 79 and Firefox ESR 68.11. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-15652 Potential leak of redirect targets when loading scripts in a worker High CVE-2020-6514 WebRTC data channel leaks internal address to peer High CVE-2020-15655 Extension APIs could be used to bypass Same-Origin Policy High CVE-2020-15653 Bypassing iframe sandbox when allowing
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