Service Desk Plus - Announcements - Possibility to be alerted when the announcement is removed / updated
On the Self Service Portal of the Service Desk Plus, in the Announcements section, it would be very usefull for end users to be able to "subscribe" to an announcement and be notified in his / her email when the announcement is removed or updated. If the announcement is reporting a global issue, the end users would then know when it has been resolved.
Desktop Central - Free Training Series
Join us for the Desktop Central free training series which will begin on October 14, 2020. This is a 5-week training program which will focus on all the major modules of ManageEngine's Unified Endpoint Management solution - Desktop Central. The weekly sessions will be hosted at 6.30 AM GMT and 11.30 AM EDT. The following topics will be covered on October 14. Patch Management: Automating the patch deployment process Managing third-party applications Updating patches in the remote work environment
Configuration / Script for Windows Event Log auditing?
Is it possible to create a configuration to set options for auditing Windows Event Logs? The settings I'm wanting to configure are event log size, retention, as well as which events to audit successes and failures for. I have a Windows GPO to do this, but would prefer to do it with a Desktop Central configuration.
Time Span for Computers with No User Logon
I just ran the prebuilt Computer with No User Logon report. It is not clear to me how far back the report goes. Several computers show up that I have logged onto within the last month, but not within the last week or so. Can someone confirm how far back the report looks for no logons?
Scan System Fail
Hi i am using DC Build 10.0.560 i was looking for a replacement for the company network windows update deployment server where i have come across this product which came into my liking unfortunately when i want to deploy patches on systems that i have
Update actual start and end dates of task based on the dates set for the related work logs
It will be very help to keep track the actual schedule of a task if the system can: Update the Actual Start Date of the Task with the earliest Start Date of the related Work Logs. Update the Actual End Date of the Task with the latest End Date of the related Work Logs.
[Term of the Day]: System Hardening
Term of the Day "System Hardening" Definition — What is System Hardening? System hardening, also known as hardening, refers to securing and configuring a system in such a way that it reduces its surface of vulnerability to a great extent. This is done largely by removing unnecessary software, hardening default credentials, disabling unnecessary services, and modifying other configuration parameters from default values so that the system works securely for a focused set of services. Hardening
Secure your Desktop Central server from unauthenticated access!
Dear Customer's, At ManageEngine, we consider security as our top priority. That’s why we bring it to your immediate attention, that some versions of Desktop Central Server instances that were hosted as edge devices with weak password policies might be compromised (reported by BleepingComputer). A cyberthreat actor has claimed that the Desktop Central servers hosted as edge devices (publicly accessible) that do not have two-factor authentication enabled and use the default credentials to authenticate
[SDF-38713] Restrict each group to its assets
Hi, All technicians on a site can see all assets of that site. My scenario, for example, is that "help desk" group only sees workstations, "network" group sees only network equipment, and generally each group sees only its assets. software has a feature that only restrict request and change and does not include asset. Is there a solution to my scenario? Thanks.
CSV Import - Password never Expires
When creating new users via the csv import option, how can we also set these users to Password Never Expires?
Cant generate jssecacerts by gencert.bat. java.net.ConnectException: Connection refused: connect
Hi! I cant generate jssecacerts. What the problem? C:\ManageEngine\ServiceDesk>gencert.bat mail.intech.com:995 C:\ManageEngine\ServiceDesk>jre\bin\java -cp lib\cert.jar InstallCert mail.intech.com:995 Loading KeyStore C:\ManageEngine\ServiceDesk\jre\lib\security\jssecacerts... Opening connection to mail.intech.com:995... Exception in thread "main" java.net.ConnectException: Connection refused: connect at java.net.DualStackPlainSocketImpl.connect0(Native Method) at java.net.DualStackPlainSocketImpl.socketConnect(Unknown
How to integrate ADManager Plus with BambooHR for automated user provisioning?
An effective user provisioning process should form the first line of defense against data security, secure access to critical data and resources, etc for any organization besides being time-efficient and risk proof. ADManager Plus can help you with setting
Detailed report to show template usage
Hi, Would it be possible to get a MSSQL query report that shows template usage, similar to this one? https://pitstop.manageengine.com/portal/en/community/topic/report-to-show-usage-of-templates With a few more details: Add the names of technicians. Add a period of time to cover specific months (June - August this year, inclusive). Group by technician. Kind regards, Alberto
How to add a netflow only device
Hi guys, I have configured a device to send netflow to manageengine, when i go into my Inventory/devices, I don't see the IP address there, if I go to inventory/interfaces I see about 10 interfaces with this device ip address (none of them have any values received) I deleted them and they all came back immediately. What are the steps to correctly add the device (just for netflow not for ncm)? if I do a ncm discovery on the hostname, it doesn't let me add the device, it says already present in inventory.
CMDB Assign to Department Bug
There seems to be an issue when assigning assets to departments in bulk using the Actions > Assign to Department drop-down in CMDB. When doing it this way, the Asset State changes. When editing the assets one by one (by clicking on each asset > Edit), the Asset State does not change (as expected). Before Assign to Department: After Assign to Department: We are on Build 11125. Please let me know if you need more information. Thanks!
Local User Profile Migration to Active Directory?
Is there a way to migrate a user's profile to a domain profile? We are in the process of cleaning out machines that were not AD joined and need them to utilize their AD Profile instead on their same computer.
[Term of the Day]: Incident Response
Term of the Day "Incident Response" Definition — What is Incident Response? Incident response, also known as an IT incident, computer incident or security incident is the methodology an organization uses to address and manage the aftermath of a security breach or cyberattack. A cyberattack or security breach can wreak havoc potentially affecting customers, intellectual property company time and resources and brand value. The goal of the incident response is to handle the situation in a way that
Add multiple Request_ID in single criteria in filter defination
Hi, I want to define filter for request list and set multiple request id in one criteria like attached image. Please add it in next release. Thanks for helping
ASSET API
Hi! Is it possible to get info about assets via API in SDP MSP or in some other way -- for scripting purposes? If yes - please, tell how.
Deployment of applications
Hi, I'm currently evaluating Desktop Central, having used SCCM in my previous jobs. I've created a few application packages in the "Software deployment" section and these work great on a test target machine. However when I go to the OS deployment section I find that if I want to deploy some of these apps during OS deployment I need to create new packages for the SAME application. Am I missing something? Thank you Frédéric
OS Deployment Disk size issues
Hello, I used OS Deployer in my past position, and it worked great for imaging machines, etc. When I first started using the tool, it had issues with drive size mismatching. which, almost made me stop vetting it and going to find another tool - Luckily, engineering introduced auto shrink, and I was able to image systems with smaller drives. Here I am 3 or 4 years later, and again, using the OS Deployer tool within Desktop Central.....again, I am hitting a wall with regards to imaging smaller drives.
Desktop Central/OS Deployment stops 1/2 way through imaging
I'm currently having a weird issue where I can PXE boot into the system with no issues. I can login and select the image I want to use (we currently have 3) and the install begins. But on all of them at around or just over the 1/2 mark the PC reboots. Once it is done the windows image is corrupted and it goes into an endless repair loop. The only thing that has changed that I am aware of is going from SP version 517 to 556, prior to that it was working with no issues.
Email server connection failure
Hi I have a problem with my email server. when i send an email "Sending Notification Failed" message will appear. Also i have Received This Error in Email server Log: "ssl negotiation failed error code 0x80090327" I have a wildcard SSL Certificate from Certum CA .Exported from Email Server and already Imported into Sevicedesk. im Using Servicedesk MSP 10509 database is mssql server here is some Screenshots in attachments
SDP "New Request" Widget missing in Portal Homepage
HI everybody, after upgrading to ver. 11 the "generic" "New Request" widget disappeared. Now there are 3 widget (Incident, Service request, solutions). This configuration it's non ideal for us... It's possible to restore or create a widget in homepage portal to link to directly Catalog ? thanks
Desktop Central 10.0.581
Numerous issues with 10.0.581 installation 1. Desktop Central, Inventory, unable to list printers, just spins and comes up blank. Yes, the computer has mapped printers. 2. OSDeployer - unable to create or update boot disk - receive unable to copy WinPE files - this is a major issue as we cannot image new computers! Overall the version seems half baked, seems as if nothing really works at 100% - cleared cache, all local cache, still no printers.
Distribution Server Questions
Hi, I have questions on DC Distribution Server (DS): Where is the directory/location of software in Distribution Server? Is the location contains software copied from Desktop Central server? Is the Distribution Server works only on Windows Platform? In our LAN we have different VLANs, if my DS is in server VLAN (192.168.10.1) and my clients are in separate VLAN (192.168.1.x), will the clients still communicate to DC which is in different VLAN? After I Install Software, I noticed that it took about
How do we remove technicians from cc list
Hi Team, Often we receive an email sent to our ticket email address but they also cc various technicians into the email, so when we reply to the ticket it includes the technician in the reply email (which we can manually remove). Is there a way of removing the technicians from ticket so that they do not receive email replies? I'd be happy to do this automatically if possible, otherwise on a ticket by ticket basis. Thanks!
Wireshark for MAC
I am running in to an issue and i am hoping some of you can point me in to the right direction. I am trying to install WireShark on a mac with DesktopCentral. I downloaded a .dmg file, created a package and policy. I pushed it to the mac and desktop central is telling me that installation was successful. Whoever when i go the that mac i see older version and not the new one. In essance i need help with updating Wireshark for mac with desktop central.
Report - Device Monitors and Thresholds
I'd like to be able to generate a report for any given device listing all configured monitors for that device and their thresholds. A MSSQL query would also work. 12.4.078.
[SDF-88993] Adding Checklist to Request
We are currently on Version 11.1 Build 11125 I've created a checklist and added it to a template. However when I take a request that has already been created and change the template, it doesn't bring the checklist with it. And I'm also not able to add the checklist to any request like I would be able to with a task. There is no option to Add New or associate with the request. Is this by design? The only way I seem to be able to use the checklist is by creating a new request with the template that
[Free training webinars]: Overcome complex application performance hurdles with ease!
A conventional business infrastructure is bound to have a substantial amount of performance disruptions on a regular basis from time to time. However, there are instances where even the minuscule of issues might get overlooked, but are intricate enough
Determine the weight for Incident requests
A technician has 10 Incident requests, each of which can be resolved within minutes. But another technician has 10 Incident requests, each of which requires several hours of work How to determine the weight for Incident requests?
Password Manager Pro new build 11001
Hi, Password Manager Pro 11001 has been released and is now available for download. This is a minor release with a few important security fixes, and a bug fix related to the Ticketing system. For detailed information, please see our Release Notes of this upgrade pack (build 11001). How to Upgrade to Build 11001? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
After installing 10.0.557
After installing build 10.0.557 I am now getting email notifications of users hard drives being low on space, and software being removed and hardware drives being added and removed where is this setup and how can I modify these settings
Does REST API Threshold creation works?
Hello, I'm trying to add threshold using REST API, but it doesn't work. Could you please tell me if it still work? Below the URL I used: https://[IP]:[PORT]/AppManager/json/threshold?apikey=[APIKEY]&type=1&thresholdname=FMS%20Sample%20Threshold&thresholdType=0&criticalcondition=GT&criticalvalue=90&criticalmessage=criticalMessage&min_criticalpolls=3&criticalpolls=3&warningcondition=LT&warningvalue=85&warningmessage=warningMessage&min_warningpolls=3&warningpolls=3&clearcondition=LT&clearvalue=80&clearmessage=clearMessage&min_clearpolls=1&clearpolls=1
Report on Purchase Requests
Need a query to run the report of Purchase Requests which will give me the details of Purchase Requests by their status.
Field and form rules in ServiceDesk Plus
I have ServiceDesk Plus Version 9.4 Build 9413, so I try to add cost estimations in my request but I can't so anyone have solutions note : I check this video https://www.youtube.com/watch?v=wM5T8GNhArY but still have the same issue
Restore SDP data by MS SQL backup file
Hi, I want to migrate old SDP server to new SDP server. When I backup "servicedesk" database by MS SQL Task -> Backup and restore it by Task->Restore, it's okay, But when I start SDP service by run.bat, show me error. For some reason, I can't use backup.bat and restoreData.bat. What should I do? SDP build 11.1.26 DB: MS SQL Thanks for helping
[Term of the Day]: Voice Search
Term of the Day “Voice Search” Definition — What is Voice Search? Voice Search has been in the market for more than a decade, the technology is majorly used in smartphone and smart device industries. Voice search is a technology that allows users to perform a search on the internet by verbally asking a question on a smartphone, smart device, or a computer. Voice Search uses speech recognition technology to understand what users are saying with high accuracy. It then gives results orally to
Changing Java parameters
Hi, I would like to know, how you administrator can manage Java environment included in Desktop Central server engine? I understand that Java environment included in 10.0.515 is 1.8.0.192 x64, but what I can see that Java engine uses up to 2,5GB of RAM and can't go futher. Is there a way to change Java RAM usage to increase that limit? Thanks,
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