Report - See requests that were not CLOSED automatically after resolved
Hi all. We currently have Automatic Request Closing configured. The closing is made after 2 days of resolved the request. I want to see what a report would look like that allows me to view the requests that, for some reason, were not or could be closed automatically. From the report wizard I did not find how to do it and I do not have much experience in queries to the database. The SDP version we have is 10.0 Build 10015 Thanks in advanced. Best Regards. Facundo Caballe
repairing agents with msiexec.exe [/f{p|o|e|d|c|a|u|m|s|v}] <product_code>
Looking for help creating/modifying a script to update/repair agents that can be deployed via group policy Ideally looking for something to launch at startup/shutdown to update/repair agents that can't be reached via console. Agents that have failed to upgrade automatically would benefit from being repaired/upgraded via script deployed via group policy, currently an official script released for installing agents, but would be ideal if it would include repair options if needed. https://www.manageengine.com/products/desktop-central/psinstallagent.txt
Report Query
I have a query report that doesnt deliver the expected result. Depending on "Order by" i get different results. If i set order by 'Acquisition Date' asc i get 200 results in report If i set order by 'Requester' asc i get 100 results in report If i set order by 'Request ID' asc i get 300 results in report This report should give me 379 results Any Ideas out there? select WO.WORKORDERID as 'Request ID', AU.FIRST_NAME as 'Requester', SCF.GUDF_CHAR3 as "Ansvar", SCF.GUDF_CHAR4 as "Verksamhet", SCF.GUDF_CHAR5
ServiceDesk Plus MSP - version 10.5 - Build - 10508 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10508. Please refer to the Migration path table available here and upgrade to our latest build 10508. Issues Fixed details are available here. Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at sdpmsp@manageengine.com for any assistance. Following is the support policy of ServiceDesk Plus MSP : Product support will
MDM - Oppo, Model CPH1851
We are trying to enrol a Oppo, Model CPH1851 into the MDM. While the device enrols, we are unable to get emails to show up on the device, e.g. when we enrol a Samsung device, it automatically uses the GMail app to connect the user to the corporate emails. Has anyone else found any issues getting Oppo devices into MDM and if so, what is the workaround?
API v3 requests with search_fields
Hi, I am a beginner and trying the API. I would like to get the current ticket info with search_fields applied. I tried the follow request in the Admin -> API section and Postman. I can get filtered data (1 ticket) from the build-in API portal. But, I get all data (5 tickets) from Postman, not filtered. Please advise if anywhere I should adjust. Thank you. Only 5 ticket in the system. Only one subject contains abc. { "list_info": { "row_count": 20, "start_index": 1,
Customizing Table View Settings Globally
Hello, Our organization was wondering if theres a way to make the table view settings global. By default, ServiceDesk Plus does not enable the "Priority" column within the requests view. You are allowed to enable this field to be shown via the the table settings. However, this only changes it for the user who adjusted the setting. Is there a way to set up the table settings so all technicians see the priority column? The screenshot below shows what I'm referring to. If this is not a current feature,
Upgrade 9.2 & Backup Trouble - Backup has failed during the upgrade
Hello, I've been stuck on version 9.2 for many months now, as I've only had time to troubleshooted a handful of times, so today I finally gave up searching and I'm hoping someone can help. Originally I thought the problem was related to our database and this patch, but since it was always failing during the Backup process, I tried running a manual Backup, and that failed too! In fact, all of the monthly Backups had been failing and I had no idea until I checked today and found the monthly folders
Manage Engine Server desk plus is not starting...
I am using Version 10.0 with Windows 2012 R2 Standard and SQL Server. I suddenly stop working as everything was working fine from the last few months after upgrading. I have tried to apply some solutions from other searches like 1- Changing config file entry from mssql entry to pgsql or mysql. 2- closing java process from service desk and restart the service 3- restart manage engine VM and starting services again. Is there any log file I need to share or anyone who can help me in this .
Reporting about Users, Technicians, User Groups, Technician Groups, etc.
Hi folks, I'm looking for detailed reporting around users. I used to do this in SQL queries until the upgrade (when the schema changed). I can ask your great SQL scripting folks to help me update the SQL statements (I should really try to learn SQL myself), but I wanted to ask if data around users, requests, groups, etc. could be made available to customers through the canned reports. Additionally, since we use Analytics Plus, we'd love to have this data available and sent over to AP. Here are some
[Free e-book] The seven missing metrics in your agile project management dashboard
Agile project management dashboards feature several metrics for tracking projects, managing release cycles, user productivity, code review, and quality control. While some of these metrics are great for tracking your progress, they don't always help improve efficiency nor highlight fundamental process flaws. For eg., do you know how accurate your sprint estimates are? Or, do you know how reliable your teams are in adhering to project plans? Download our e-book, to discover seven important metrics
Creating custom audit conditions, alerting and dashboard
Hi There, I am relatively new to this product, and I need AD Auditor to prove its value to reduce a number of analyst manual actions to test for various conditions, and I have a strong expectation that an audit tool can perform these; 1. Create custom alert conditions and dashboard for the following; Changes to specific security groups, create alert and dashboard it. Test AD accounts for specific attribute states, create alert and dashboard it, for conditions such as; Accounts without manager attribute
[Term of the Day]: IoT
Term of the Day “Internet of Things” Definition — What is IoT and it does? The Internet of Things (IoT) is one of the rapidly flourishing technologies. It extends internet connectivity beyond traditional devices like desktop and laptop computers, smartphones and tablets to a diverse range of devices such as smart homes, cars, security systems, thermostats, electronic appliances, alarm clocks, speaker systems, vending machines and so on. IoT enables users to interact with devices remotely by utilizing
ManageEngine O365 Manager Plus - 4335 released with Microsoft Teams Member Management!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4335. This build comes with the following features. Highlights: New MS Teams management tasks: O365 Manager has added the capability to manage MS Team members. Modify Team Members - Add or remove members in bulk from teams or remove all the members of a team in a single click. Add/remove Team Owners - Add or remove the owners of teams in bulk using CSV. Enhancements: While selecting users or groups
Are you tracking annual license renewals through the Contracts module?
Software as a subscription is now ubiquitous. Often, we don't have a contract per se, but we have a license that has a start and end date. The contract module seems to be geared toward traditional contracts where there is an actual contractual agreement rather than simply the purchase of a license. The contracts module seems like a likely place to log these licenses because of the ability for ensure visibility of the expiry of the license. My question is, are people generally tracking this through
Chrome releases security updates to fix critical vulnerabilities
Hello everyone, Chrome has updated its stable channel to 83.0.4103.97 for Windows, Mac, and Linux. This update comes with security fixes for several vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerabilities Severity CVE-2020-6493 Use after free in WebAuthentication High CVE-2020-6494 Incorrect security UI in payments High CVE-2020-6495 Insufficient policy enforcement in developer tools High CVE-2020-6496 Use after free in payments High To patch these vulnerabilities
Chrome releases security updates to fix critical vulnerabilities
Hello everyone, Chrome has updated its stable channel to 83.0.4103.97 for Windows, Mac, and Linux. This update comes with security fixes for several vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerabilities Severity CVE-2020-6493 Use after free in WebAuthentication High CVE-2020-6494 Incorrect security UI in payments High CVE-2020-6495 Insufficient policy enforcement in developer tools High CVE-2020-6496 Use after free in payments High To patch these vulnerabilities
Outgoing Mail No longer working CertPathValidatorException: timestamp check failed
We are using ServiceDesign Plus 8 and over the weekend our outgoing mail sending stopped working. When i checked the logs I am seeing multiple exceptions all related to Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed When I contacted our mail service provider they said that this was caused by "Sectigo AddTrust External CA Root Expiring May 30, 2020" see https://support.sectigo.com/Com_KnowledgeDetailPage?Id=kA03l00000117LT
Request send by email (HTML) and SQL query in int - formatting issue
Hi, When user send ticket to our ServiceDesk and put in that ticket some SQL query there is some werid formatting issue - some of the spaces are missing and that SQL query is not usable. The same query puted to a ticket made by ServiceDesk web page is OK. The problem is ony on SQL query text imported from email For example: 1) oryginal (part of the) query: WHERE ContractId IN ('KP051', 'KP052', 'KP057', 'KP059') 2) the same query text imported to sdp from email: WHERE ContractIdIN('KP051','KP052','KP057','KP059')
Filter Sites List Columns
Site module need to this features: 1- Filter Sites List Columns 2- Additional fields 3-Report Site information with all columns Is it possible? We have more sites we want manage and view all of information about sites on Servicedesk
[SDF-63991] Prevent add task in request that closed
Hi, For security reason, I wanna to prevent add task in request that closed. What should I do? Thanks for helping
[SDF-62574] Add new fields to all Templets
We have more than 40 Templets (Default Request, Incident Templet, Service Catalog Templets) We want to add new field to all. Would you advise me if there any way to add it for all without go one by one? Best Regards, Emad Previous
ADSelfService Plus 6.0 Release !!!
Hello Everyone! We are glad to release the ADSelfService Plus build 6000, which includes the service pack for builds 5816 and 5817 Highlight: This release comes with a service pack that can be used to update your ADSelfService Plus to get the flat GUI as well as the enhancements and bug fixes released in builds 5816 and 5817. Enhancement: An option to renew the SAML certificate has been implemented. Issues fixed: The SMS notifications sent during MFA contain HTML code. Improper functioning of CAPTCHA
User Provisioning series - part -3
Last week's article was a detailed guide on creating customized user provisioning templates. If you missed it, click here to catch up on it. This week's post will take you through automating bulk user provisioning with CSV import options. How to automate user provisioning with a CSV file using ADManager Plus? Navigate to Automation tab > Automation > Create New Automation Configure the following settings. Automation policy Name and Description - Enter a suitable name and description for the
Withdrawing Servlet APIs for Asset Management
Dear users, This announcement is to inform you that we will be withdrawing the support for Servlet API operations for Asset Management from one of the upcoming service packs. You can now use CMDB APIs which is more advanced to perform operations like adding, updating and deleting assets. You can try our CMDB APIs from Admin > General > API > Documentation > CMDB. The support for Servlet APIs is expected to be withdrawn from the build 11119 for ServiceDesk Plus and 6713 for Asset Explorer. In case
[Term of the Day]: RAT
Term of the Day “Remote Assist Tool” Definition — What is RAT? Remote Assist Tool is one of the popular tools used in the IT sector. Remote tools have made it possible for anyone to connect from anywhere in the world with lots of ease and flexibility. In the HelpDesk environment, IT professionals use these remote tools to access remote user's servers or networks without being physically present in its location, thereby saving time and reducing the complexity and increasing user satisfaction accordingly.
Help with mail settings in Support groups and accouts to correct site assingment
Hi please, we need some help with the configuration of mail settings. We need to achieve the following behaviour: - We have our mail server settings fetching mails from support@example - A customer account, which has configured customera.support@example as support e-mail address - A support group with group email set to unix.customera.support@example - Mail server settings E-Mail Address set to support@example.tech (fetch mails), customera.support@example, unix.customera@example - curtomera.support@example and
Complain 6MB attachment is bigger than 10MB
I tried to attach a 6MB pdf file to a request, and got the warning that it can't because it's bigger than 10MB. Why is it getting the size wrong?
Mozilla releases security fixes for Firefox 77
Hello everyone, Mozilla has released security fixes for vulnerabilities in Firefox 77. The details of the vulnerabilities fixed are as follows CVE ID Vulnerability Severity CVE-2020-12399 Timing attack on DSA signatures in NSS library High CVE-2020-12405 Use-after-free in SharedWorkerService High CVE-2020-12406 JavaScript type confusion with NativeTypes High CVE-2020-12407 WebRender leaking GPU memory when using border-image CSS directive Moderate CVE-2020-12408 URL spoofing when using IP
Mozilla releases security fixes for Firefox 77
Hello everyone, Mozilla has released security fixes for vulnerabilities in Firefox 77. The details of the vulnerabilities fixed are as follows CVE ID Vulnerability Severity CVE-2020-12399 Timing attack on DSA signatures in NSS library High CVE-2020-12405 Use-after-free in SharedWorkerService High CVE-2020-12406 JavaScript type confusion with NativeTypes High CVE-2020-12407 WebRender leaking GPU memory when using border-image CSS directive Moderate CVE-2020-12408 URL spoofing when using IP
Mozilla releases security fixes for Firefox 77
Hello everyone, Mozilla has released security fixes for vulnerabilities in Firefox 77. The details of the vulnerabilities fixed are as follows CVE ID Vulnerability Severity CVE-2020-12399 Timing attack on DSA signatures in NSS library High CVE-2020-12405 Use-after-free in SharedWorkerService High CVE-2020-12406 JavaScript type confusion with NativeTypes High CVE-2020-12407 WebRender leaking GPU memory when using border-image CSS directive Moderate CVE-2020-12408 URL spoofing when using IP
When technician reply to a request by email, requester is not notified?
Hi there, As the subject says. When a requester create an incidence, a technician will get notified of the new request created. Then the technician will reply to that same email. Problem is, while the reply is added as part of the conversation of that request, the requester never got notified AND the field [Responded Date] is not updated, which will pose a problem with regards to SLA. UPDATE: when the requester reply via email, the technician gets a notification email. but not the other way around.
Reports not working after update to 11.1
Hi guys, Anyone with similar issues about reports after updating ServiceDesk? We recently update our ServiceDesk Plus to 11.1 and right after, the Reports are not working: Product- ManageEngine ServiceDesk Plus Version: 11.1 Build 11115 OS: Linux Database Postgresql Please see screenshots when opening a report. It's happening to all report created.
[Term of the Day]: Web Server
Term of the Day “Web Server” Definition — What is Web Server and it does? A Web server or Internet server is a computer system that hosts websites. Any computer can be transformed as a Web server by installing server software and connecting it to the Internet. The Web server process is an example of the client/server model. It uses HTTP (Hypertext Transfer Protocol) and other protocols to respond to client requests (content or services to users) made over the internet. Every Web server has an
Forgot administrator password / or deleted administrator account
I cannot login as administrator , i am suspicious i have somehow deleted administrator account, how can i solve the problem ? Thks for any help JS
[SDF-85516] Is it possile to include tags in ME SDP reports?
Hello! Is it possible to include tags in ME SDP reports? I didn't find that possibility in report wizard. If not, may be there is a plugin which can do it?
html input to custom menu
Dears, I am adding a custom menu to run a python script for third party app integration. Also I want to take input from user through html and pass it to the script. I saw this discussion https://pitstop.manageengine.com/portal/community/topic/provide-input-to-a-powershell-script-run-from-custom-menu which do the same with powershell scripts. what I did so far: added html file in integration/resources with this content , also attached to be clearer <!DOCTYPE html> <html> <head> <script type="text/javascript"
Automatically Trigger Tasks in Service Catalog
I'm new to Servicedesk Plus and i'm not able to set "Trigger Tasks" to "automatically". Switches allways back to "Manually". Can anyone help? Wait since 3 days for an answer from support - hear nothing from them :( Thank you for any help, Roland
Send Notification to offline technicians
How we can Send Notification to just offline technicians when an request assigned to him,?
How to connect SDP to stand-alone PostgreSQL
Hi, I installed PostgreSQL v12 (port 12000) on same server that SDP installed and change DB server configuration to new PostgreSQL instance, but when I execute run.bat, show me below error: Unable to start Postgres server on port 12000, since another instance of postgre s is running in this port. Problem while Starting Server System halted Press any key to continue . . . What should I do?
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