Security updates released for Firefox 79 and Firefox ESR 68.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 79 and Firefox ESR 68.11. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-15652 Potential leak of redirect targets when loading scripts in a worker High CVE-2020-6514 WebRTC data channel leaks internal address to peer High CVE-2020-15655 Extension APIs could be used to bypass Same-Origin Policy High CVE-2020-15653 Bypassing iframe sandbox when allowing
Security Certificate Mismatch
We've added a security certificate from a Central Authority to ManageEngine Desktop Central. When we open the server, it always opens to the localhost configuration page instead of the certificate page and then we have to change the URL to the same site tied to the certificate. Is there any way to have Desktop Central recognize that it has a valid third-party CA cert and open using the correct URL?
Email server connection failure
Hi I have a problem with my email server. when i send an email "Sending Notification Failed" message will appear. Also i have Received This Error in Email server Log: "ssl negotiation failed error code 0x80090327" I have a wildcard SSL Certificate from Certum CA .Exported from Email Server and already Imported into Sevicedesk. im Using Servicedesk MSP 10509 database is mssql server here is some Screenshots in attachments
Removal of People option in CMDB
In the past before we upgraded to version 11000, there was an option in the CMDB to go to People and look up what group a technician was in. Since we've upgraded, it changed to Users and Group is no longer listed. Our helpdesk used this feature daily to properly route tickets. Please assist.
Chrome updated to stable channel 84.0.4147.105
Hello everyone, Google Chrome has been updated to stable channel 84.0.4147.105 for Windows, macOS, and Linux. This update fixes several security vulnerabilities, the details of the same are presented below: CVE ID Vulnerability Severity CVE-2020-6537 Type Confusion in V8 High CVE-2020-6538 Inappropriate implementation in WebView High CVE-2020-6532 Use after free in SCTP High CVE-2020-6539 Use after free in CSS High CVE-2020-6540 Heap buffer overflow in Skia High
Chrome updated to stable channel 84.0.4147.105
Hello everyone, Google Chrome has been updated to stable channel 84.0.4147.105 for Windows, macOS, and Linux. This update fixes several security vulnerabilities, the details of the same are presented below: CVE ID Vulnerability Severity CVE-2020-6537 Type Confusion in V8 High CVE-2020-6538 Inappropriate implementation in WebView High CVE-2020-6532 Use after free in SCTP High CVE-2020-6539 Use after free in CSS High CVE-2020-6540 Heap buffer overflow in Skia High
Chrome updated to stable channel 84.0.4147.105
Hello everyone, Google Chrome has been updated to stable channel 84.0.4147.105 for Windows, macOS, and Linux. This update fixes several security vulnerabilities, the details of the same are presented below: CVE ID Vulnerability Severity CVE-2020-6537 Type Confusion in V8 High CVE-2020-6538 Inappropriate implementation in WebView High CVE-2020-6532 Use after free in SCTP High CVE-2020-6539 Use after free in CSS High CVE-2020-6540 Heap buffer overflow in Skia High
[Tips & Tricks] Task template behaviour changes before and after 11107 build
Task template before 11107 build Task Template: [Admin tab >>Helpdesk Customizer >> Task Template] It's a commonplace where you organize and maintain, task templates for different modules like request, problem, project, and change. You can delete old and unwanted task templates from the list view. In order to mark a particular template as inactive, you have to select and edit the particular template. Enable "Mark this Template Inactive" The task templates cannot be sectionalized based on different
Security Advisory for ManageEngine Applications Manager 14.6
This is a security advisory for all ManageEngine Applications Manager users below build number 14685 ('Support' tab -> Install Information -> Build Number). We recommend you to upgrade to the latest version of Applications Manager to avoid the security vulnerabilities described below. Severity: Critical Affected versions: Below 14684 Please note that the versions other than the ones mentioned above remain unaffected by the vulnerability. Issue reported: Unauthorized access by bypassing the authentication
Email Error Log
Where Email error logged on servicedesk?
Install agent by IP and not in domain from GUI
Hello, is there a way to install the agent using the GUI only with the IP? We have some clients that are not in the AD. So we do not always have to log on to the computer to install the agent. This was not a problem with our previous product. Best regards Michael
Automatic install agent when a job is runnig
Hello, is there a way, if i start any job, that the agent will be installed automatically if not already installed? This was not a problem with our previous product. Thanks and Greetings Michael
Fixes to multiple vulnerabilities
Hello everyone, Greetings, Multiple vulnerabilities have been fixed and released in Desktop Central build 10.0.532. Here is the Knowledge Base article for your reference: https://www.manageengine.com/products/desktop-central/multiple-vulnerabilities-fix.html #securityupdate-dc If you need assistance, please reach us via desktopcentral-support@manageengine.com Kind regards, Desktop Central team
APIv3 stopped work properly.
Hi, We've just updated our system from 10500 up to 10509. And now our scripts for realtime reporting doesn't work: 1) prior to version 10500 I've used the following script to get data 2) Once we've upgraded to 10500 I've found that your parser is now broken and can accept only encoded data 3) Now once we've upgraded to 10509 - It also doesn't work. HTTP/400 error with the following body: {"response_status":{"status_code":4000,"messages":[{"status_code":401,"type":"failed","message":"V3API restricted
End of Support for macOS 10.7 (Lion) and 10.8 (Mountain Lion)
Hi everyone, As you might already know, Apple has stopped supporting macOS 10.7 (Lion) and 10.8 (Mountain Lion) from 2014 and 2016 respectively. They no longer provide any security patches/updates. However, Desktop Central continues to support devices running on those operating systems at least till date. We are introducing new and advanced features and frameworks that are not compatible in macOS 10.7 (Lion) and macOS 10.8 (Mountain Lion) operating systems. These will be introduced in all Desktop
Secure USB blocking internal Disk Drives
Hi, I am running Build Version:10.0.532 on site I am having some issues with Secure USB blocking internal drives. reading what that does i read it that it will block Disk drives that are USB "Disk Drives will block/unblock USB Drives, External Hard Disks and Virtual Drives. Exercise caution while blocking the disk drives of Servers to ensure that the Virtual Drives of Servers are not blocked. Use Exclude Devices to exclude specific drives from being blocked." I have created a policy that blocks usb
[Term of the Day]: QoS
Term of the Day “Quality of Service” Definition — What is Quality of Service? The acronym QoS stands for the technical term ‘Quality of Service’. In general, it is referred to as networking technologies and techniques, that manage data traffic to reduce packet loss, latency, and jitter on the network. QoS is required in organizations wherever there is network congestion. QoS has been a critical requirement for the WAN for years. The internet is an indispensable resource for the great majority
Masterclass 2020: Session 4 - Building an effective IT asset management strategy with ServiceDesk Plus (30th July)
In the fourth session of ManageEngine's Masterclass 2020, we will discuss how to manage all assets in your organization's IT infrastructure, and optimize asset usage. Stay on top of your assets with an IT asset management (ITAM) strategy that helps you keep track of both hardware and software assets throughout their entire life cycle. We will look at how an educational institution upgraded from Windows 8 to the latest version after Microsoft announced end-of-life (EOL) and end-of-support for Windows
[Tips & Tricks] Show/Hide sections in a request form using FaFR
Scenario : To show/hide sections in a request form based on user departments. In this scenario users from 2 departments, "Business Analyst" and "Technical Analyst" will be using a service template "New Laptop" to submit service tickets for their need for a new Laptop. The service template is configured with multiple sections based on department fields. Using the following script, 2 different fields and form rules have been configured. When the user from each department loads the request form, the
Ticket from S/MIME
Hi guys, we are close to deciding to purchase Manage Engine Service Desk Plus Enterprise. It is maybe old news or stupid question, but I'd like to know if it is possible for Service Desk to accept an S/MIME email for creating a ticket. Our current system does not support it, created empty ticket. Many thanks
[Expert-led webinar] 4 key components critical to the future of PAM
Hi all, Privileged access management (PAM) has assumed a critical role in protecting the most valuable data assets within enterprises from theft, data loss, and unauthorized access. However, in order to keep pace with today's digital transformation and cater to agile working processes, organizations need to think beyond conventional PAM solutions, such as credential vaulting and shared account password management, and progress towards making PAM an integral part of their overall IT operations. To
[Expert-led webinar] 4 key components critical to the future of PAM
Hi all, Privileged access management (PAM) has assumed a critical role in protecting the most valuable data assets within enterprises from theft, data loss, and unauthorized access. However, in order to keep pace with today's digital transformation and cater to agile working processes, organizations need to think beyond conventional PAM solutions, such as credential vaulting and shared account password management, and progress towards making PAM an integral part of their overall IT operations. To
Automatic calculation of Estimated Hours and Actual Hours on Projects with Deluge
Hi, I have asked to support about the implementation of the automatic calc of Estimated and Actual hours in projects (that I think it's a basic feature) but this feature is missing ang also not going to be implemented soon. So, my question is: will it be possible to implement it with scheduled scrirpt on Deluge? Like, for every project, find every milestones/tasks and sum up the worklog and the estimated hours and report it back on relative fields of the project? Thanks Manuel
insert teamviewer button on self-service portal
hi, my installation is 11.1 build 11121 on windows 2016. I would like to add a widget with the teamviewer button. I have already created the button via the teamviewer site but I cannot insert it. if I try to add an html widget the code is displayed and not the button. this is the code: <! - TeamViewer Logo (generated at https://www.teamviewer.com) -> <div style = "position: relative; width: 120px; height: 60px;"> <a href="https://www.teamviewer.com/link/?url=505374&id=1595500380610" style="text-decoration:none;">
[SDF-60726,SDF-63104,SDF-54895,SDF-47650,SDF-47420] Improve the calendar
Hello I suggest that you develop a stronger calendar to support more types of calendars and define additional fields based on that. Currently, additional fields only support the Gregorian calendar. Microsoft supports multiple calendars such as the following: System.Globalization.GregorianCalendar System.Globalization.EastAsianLunisolarCalendar System.Globalization.JapaneseCalendar System.Globalization.JulianCalendar System.Globalization.PersianCalendar System.Globalization.HijriCalendar System.Globalization.HebrewCalendar
[ SDF-40818 ] Feature Request: Search Function within Request Details
We would like to be able to search in sub-categories and it would then fill in the category where the subcategory is kept when selected. Currently it will only provide results if you first select the category. As our footprint increases we want the reduce the effort on technicians to find the correct ticket information on a consistent basis.
[SDF-88992, SDF-62870] [What's Cooking] Upcoming new features and enhancements
Hello users, We are glad to inform you that some exciting and most awaited features listed below are lined up for the release with the upcoming service packs. You can try these features on our Beta site and share your valuable feedback. 1) Cancel Request (Request Details Page > Action > Cancel Request) 2) User Theme personalization (My Profile > Theme Personalization) 3) Portal Theme personalization (Admin > Theme) 4) Force Password Reset for new user (ESM Directory > General settings > Security
Custom Report: Last Month This Year vs. Last Month Last Year Comparison
Hi, I need a report which would give the statistics of tickets comprising of "Last Month This Year vs. Last Month Last Year Comparison" ie., like December-2013 .VS. December-2012. The reported should be ordered Group-Wise and then Technician-Wise. The columns that need to be displayed should be: How to get this?
Problem with patching TeamViewer 15.7.6 on Mac OS X - El Capitan 10.11.6
Is anybody else here having a problem with DC incorrectly detecting the above version of TeamViewer as being required by a Mac running El Capitan?
Issue with PMP since custom patch
I have been having an issue getting a problem resolved that I've had since I requested a product enhancement to PMP. Our Company had a need for an enhancement that we reached out to ME about, and they seemed super happy to develop it. When they gave me the enhancement, I installed it, but it didn't seem to work all the way. I reahced out to them, and they remoted in and did some work on it that, on the outset, seemed to get the functionality going. Unfortunately, it appears to have broken my patch
Technician approval settings
dears, In order to prevent technicians from stopping the request timer by sending approval, I need to change the access of technicians as follows: 1- technicians can edit the requests (resolving the request, merge and etc) 2- technicians can view the approval tab, but can't modify it (submit for approval). would you please advise?
Layer-2 Map Invalid Credentials
Hello, We're currently evaluating OpManager before we migrate from our existing solution, Some reason when we add network for layer-2 discovery it gives Invalid Credential error. - We're using Cisco ASA with routing mode. - We already polled ASA without any issue with given SNMP Credentials, But if we try to run layer-2 discovery it throws a credential error. - I check all SNMP traps and verify all are working fine but still giving error.
Access Control
Hi, When trying to setup access control workflows for a resource group or individual device no matter what options I pick the "Save & Activate" button does nothing, it seems to be greyed out like it's waiting for a missing option. I've added 2 administrators as approvers, I don't want any excluded users, left the miscellaneous options as default (although I have tried changing some), and auto approval off. But no matter how many times I press save & activate nothing happens! The window doesn't
Import IP Scope
Can someone help fix the CSV import file. I have tried multiple browsers to import it and it always fails with - Header name(s) " REMOTE_OFFICE_NAME " are not allowed When I choose to download the failed CSV it always has an extra row added under the top line.
How User AD Import Works with Resource Group Access
We use AD import to import users into PMP on a schedule. When they are imported, they are given access to a resource group based on the AD group the user is in. (Example: Service Desk AD group gets access to Service Desk Resource Group) 1. If the user is removed from the AD group, the schedule runs and user is no longer in the AD group. Should the user remain in PMP and continue to have access to the Service Desk? I tested this and find that a user still has access to the group. 2. How do I remove
Report Email Removes formating, Sending as one long line, removing all blank lines
I am using Servicedesk Plus in the cloud When I send an email from my custom report and write some information, it removes all the blank lines, the the recipiant just sees one long line of text Is there an option I can set to stop this?
[Term of the Day]: Cloudbursting
Term of the Day “Cloudbursting” Definition — What is Cloudbursting and how could it be beneficial to businesses? Cloud bursting is all about the dynamic deployment of applications that normally run on a private cloud or data center and bursts into a public cloud to augment when the demand for computing capacity spikes. The internal computing resource is the “Private Cloud” and the external cloud is typically a “public cloud” for which the organization gets charged on a pay-per-use basis. If an
[ForYourInformation -41] Request Module Custom Reports Enhancements
With build 11120, we enhanced and added new custom reports for the request module to reduce the custom queries dependency. A lot of request fields, date filters and advanced filters criteria have been added to the existing custom reports. New columns that have been added to the custom reports and as criteria for advanced filtering are listed below, SLA response time SLA resolution time Service Request Project Id Project Title Change ID initiated due to this Request Change Title initiated due to this
Search request content by requester
Hi, I technician view, we can search in content of request and note and others, but in requester view, he can't search in content of his request. Do you have an alternative way for the requester to search in the content of the request?
Users and multiple Assets
Hi When a user who has multiple assets assigned to him or her, (my scenario all the users have desk phone and monitors assigned to them because these are IT assets) creates a request the asset field not necessarily showing their PC or Laptop. For some it is just showing the desk phone. We need to edit the assets to see their PC name to support remotely. My suggestion is if possible to have an option to mark the PC or laptop as Primary and other assets secondary and map the primary to show in the
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