Request send by email (HTML) and SQL query in int - formatting issue
Hi,
When user send ticket to our ServiceDesk and put in that ticket some SQL query there is some werid formatting issue - some of the spaces are missing and that SQL query is not usable.
The same query puted to a ticket made by ServiceDesk web page is OK.
The problem is ony on SQL query text imported from email
For example:
1) oryginal (part of the) query:
WHERE ContractId IN ('KP051', 'KP052', 'KP057', 'KP059')
2) the same query text imported to sdp from email:
WHERE ContractIdIN('KP051','KP052','KP057','KP059')
It removed some spaces.
Is there any way to fix it?
We are using free version of SDP on premises: 11.1 Build 11100
oh... and I've just noticed that the problem is only with emails send as HTML