Hide Empty Template Fields on Submission
We have several workflows for incident or service templates that walk users through different questions using Form rules. Once the form is submitted we'd like the ability to hide any unused request fields from the Technician view. This was recently release for Resource fields which improved the look and feel for Technicians. see below (the - indicates the filed was skipped in the workflow).
New Service Category
Hello, We are using ServiceDesk Plus Free version. When the Administrator adds a New Service, that New Service appears on IT Service List, but can't be seen by the user who wants to report a problem. Users can see (predefined) default categories only. How can we make a new service category visible to any user? Thank You
Request Layout: Checklist
Is this intended that when trying to organize request tabs, checklist is shown twice? Initially I had Checklist sorted as the second tab, after upgrading to v11121 a new checklists tab is shown and Checklist was moved to the end of the tabs. Once I moved this new 'checklists' tab back to second place, the Checklist button appeared correctly.
add attachement v3 api empty response
i'm trying to add an attachement to an existing request through postman and the response sent is empty other endpoints are working correctly,any help? i'll attach the postman request.
[Incident] The ability of master ticket / parent ticket to close all child tickets
Hi there, I found out that neither Link Request or Dependency still doesn't have the ability to close all child tickets under the master/parent ticket. May I know if this is already under the roadmap or haven't yet? This is kind of crucial to Incident Management team to not having this feature. TQ.
[ESM] How to move a request from one instance to another Instance
There could be numerous scenarios where there would be a need to move a request from one ESM instance to another instance. Consider two instances - SDP Helpdesk and SDP Facilities. A user unknowingly submits a request related to SDP Helpdesk in SDP Facilities, in this case, it would not make sense to create a new request in the facilities desk. Hence, we have come up with an HTML script that allows you to move a request from one instance to another instance. Steps: 1. Copy the attached move_ticket_esm.html
Renew SAML Certificate?
So with the 6.0 Update there was an Enhancement: Enhancement: An option to renew the SAML certificate has been implemented. How to do so? I couldn't find an Option after upgrading via Servicepack. Our SAML Certificate can't be signed because it expired on 10.01.2020 Thanks in advance
Where are Problem and Change Management Modules in 10509?
Just upgraded to 10509 and to my shock both Problem and Change Management Modules are missing?? Is there anything else missing?
add emc unity to opmanager storage monitor
hello i install unispher cli and restart opmanager and run uemcli from command and work propeblly but when i add to opmanager a error occord ( Test connection is failed ) what do fill in Prompt section ? thanks a lot
IT analytics in 90 seconds: Monitor help desk performance in ServiceNow
This dashboard from Analytics Plus for ServiceNow has everything you need to stay on top of your ServiceNow help desk's performance, and boost your organization's productivity. If you're not already using Analytics Plus for ServiceNow, download your free, 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
Alerts - Link directly to monitor
For performance alerts (such as disk, processor, memory, windows service) there should be a direct link to the affected monitor for easy analysis. Right now, the options are to: 1. Click the Server name and it takes me to the server where I have to click-through to get to the monitor. 2. Click the alert that takes me to the alert screen instead of the affected monitor. It should be much easier to click directly to the affect monitor.
Discovery Rule - Add To Group
Please add a Discovery Rule action to be able to associated a host with a Group. Right now you can only associate a server with a Business View.
Report all Technicians
How I Can get Report all Technicians?
PGSQL change default password safely
We all know that the sdpadmin user of pgsql database has the default password sdp@123 and this isn't good if this databese is supposed to be accessible outside of the server, not only localy It could be necessary in case of building some reporting using external BI tools. Or in case of external scripting So I wonder what is a safe way to change this password safely and allow SDP operating as usualy keeping the external SQL access open?
Manage off-domain PCs
Hi all - Since COVID has hit, we have a larger number of users working from home with IT-provided laptops. Everything was going fine but all of a sudden a lot of users are locking the local accounts and since they're at home, we have no way of helping without the users bringing the laptops back. We have the users RDP in by going through a RDP gateway; so there is no VPN involved. Is there a way to set up Desktop Central to be able to manage those laptops?
Critical Vulnerabilities
We have received notification of a critical vulnerability CVE-2019-1182 How long does a vulnerability take to appear within 'Critical Vulnerabilities'? https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2019-1182
GINA Client: Certificate Error
Hi folks, we use the AD Self Service Plus software in our company. We've installed the GINA client on all hosts (Laptops, Desktops...). Also we have a firewall from CheckPoint. We manage the internet access from our users with an Active Directory group. CheckPoint use this group to check which user can access the internet. And here is the problem: The GINA client comes as ANONYMOUS user and does not have any rights to access the internet. The GINA client tries to connect to some external sites. We
Identity Governance challenge #2: How to set up an organization-wide approval process for Identity Management operations?
One of the major challenges organizations face in Identity Governance (IG) is the lack of a well-defined approval mechanism for authorizing access to resources and user rights. ADManager Plus' approval based workflow can help you review and approve all IG related operations with a well defined ticketing mechanism and manage approval hierarchies with ease. The following steps will guide you through the process. 1. Navigate to Workflow > Configuration > Business workflow. 2. Enter a suitable Name and
[SDF-44999] Notify requester when note added
Hi, I want to send a notification to the requester when note added to his request. I didn't find any option set this. What should I do? Do you have any solution to solve this need?
[SDF-28063] Add the Group field to problem module
It is simple Add the Group field to problem module
[SOLVED] Requester don't access on "I am looking for a Solution"
the Requesters don't access on "I am looking for a Solution" but they access at solutions tab. service desk version is 11.1 Build 11121 on windows server 2016 with active directory authentication.
SDP and Scan Network
Hi, Where can I read in detail about snmp, ssh, telnet network scanning? What a scanning algorithm, because for the most part these are control protocols
Pasting text into description or email reply displays as image
Hello. We are running ServiceDesk Plus v11.1 Build 11105, Enterprise. When pasting text into either the description field or into a SDP email reply, the text displays as an inline image. This removes any clickable links in the text. We are able to past the text "as text" but then must reformat any highlighting, links, fonts, etc. Example: We often use pre-formatted blocks of text to inform managers of new user's logon credentials. After pasting the block of pre-formatted text, a tech will fill
New to DC10 needs help Uninstall Cisco Email security pluging
i need to remove Cisco Email Security plugin that was previously manually installed in several computers. Some post in here and in other forums recommend doing it from Inventory\Software and using the uninstalling feature instead of creating a uninstall package. I read further more and discovered that either using regedit or powershell i should be able to find the uninstallationstring However the information i gather from it seems funky if i compare that to other who are able to get a clean string
How to fetch request details from manage engine using C#
How to fetch request details from manage engine from on-premise environment using c# HTTPClient. Is there any SDK or sample code available. Building a WebAPI in C# and consuming V3 manageengine API. Thanks in advance.
[Term of the Day]: Business Intelligence
Term of the Day “Business Intelligence” Definition — What is Business Intelligence? Business intelligence (BI) is a technology-driven process used by the organization to analyze data and business information. It encompasses a set of processes, architectures, and technologies that convert raw data into meaningful information, which provides clear insights to managers and other authorities in strategic decision making. The processed data received through Business intelligence tools can play
Decline Superseded Patch
I show a windows 10 server pack needs to be installed on one machine, service pack 1709. However the machine is already patched to 1803. Since the checkbox for the patch is greyed out as it is superseded, how can i decline the patch in hopes of desktop central not incorrectly reporting that it is still needed?
Automatically merging tickets with the same subject
Is there a setting to auto merge tickets or do I have to run the script? Thanks.
DesktopCentral and MSSQL on linux
As I understand DesktopCentral migration to MSSQL needs "SQL Browser" service but unfotunately MSSQL on linux does not support it. Is there some kind of workaround to get this setup working? Why does DesktopCentral needs "SQL Browser" anyway? ServiceDesk can be set up without "SQL Browser" service.
Differences between IT and non-IT assets
What are all of the differences between IT and non-IT assets? What additional functionality do you get when something is classified as an "IT asset"? The help file doesn't really talk about it.
[Term of the Day]: Cryptojacking
Term of the Day “Cryptojacking” Definition — What is Cryptojacking and how can you protect your devices from this? Cryptojacking is a cyber-attack that allows hackers to use devices such as computers, smartphones, tablets, or even servers without the consent or knowledge of the users to mine cryptocurrencies such as Bitcoin and Ethereum. Cryptocurrency has been on the rise in recent years, so it’s no surprise that cryptojacking is also on the rise as hackers continuously come up with new ways
SDP and Analytics plus sync error
hi, i tried to sync sdp with analytics plus and its failed with below error: 2020/07/18 15:57:14 IRDT:Error is :: <nobr>[Line: 85 Field: 45] (efax) -ERROR: Invalid POSITIVE NUMBER value</NOBR><br><nobr>The data found at the row 85 has invalid data for the given configuration</NOBR><BR I deleted all my changes on UAT server, it was successful. i attached the full error log. can you please help me?
Old Groups Changed name in Report
I change some Support group name it has been changed. But on Report filter the old names both(new name and changed name ) exist too.. why?
[SD-88920] Error when edit a task and select Milestone
I Created a task on a project When I edit the task and select Milestone and save it, this error appears: Task's parent entity cannot be changed
tree structure for customers
Hi,I would need to modify my "customers" or "requester" by generating a tree structure in order to better manage tickets. eg customer A -> shop 1 -> shop 2 customer b -> shop 1 ... Thanks
[ForYourInformation -27] Multi SLA feature for Service Templates
We have enhanced the SLA feature with "Associate or Add SLAs" for Service templates, the new feature allows us to add more SLAs to Service templates. The requester will be allowed to choose the SLA on Service ticket submission. This feature will play
[DidYouKnow-40] Option given for requesters to select SLA on Service Request submission can be disabled
Multi SLA feature for Service requests was introduced in 11005 builds of ServiceDesk Plus. In this feature, requesters on submitting a Service request can select SLA from the given list configured for the particular service template. You may know more about the Multi SLA feature. Based on our customer needs, we enhanced the Multi SLA feature with the option to enable/disable Multi SLA for requester and technicians. Reference id's SDF-55748: Option to disable the SLA time stamp banner for requesters
Table list header title not change in non-english language
Hi, When we define Portuguese as the default language of the system, the language of all users who have selected the default language is Portuguese, except for table headings. Like my attachments.
Configuring DFS Auditing
Hi I'm fairly new to ADAudit Plus & I'm a little bit confused about the DFS auditing. We currently have 3 Domain Controllers & 1 main FileServer. We are auditing everything on domain level by having added the 3 DC's to ADAudit Plus. Then we added the FileServer and installed the Agent. This is working perfectly but we are adding more fileservers to the domain & would like to switch to DFS auditing. Our 3 Domain Controllers currently have the DFS role & a couple of namespaces. So should I remove the
POST request to Patch Management API
When trying to initiate a POST request using Python requests library to api/1.3/patch/downloadpatch I get the following response back. {"error_description":"No Patches Specified","message_type":"downloadpatch","error_code":"3004","message_version":"1.3","status":"error"} My code is as follows: headers = { "username": "<redacted username>", "password": "<redatcted password>", "auth_type": "ad_authentication", "domainName": "<redacted domain>", "Authorization":"<redacted auth token>",
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