Tracking Time for request that have been forward and request is changed of status from Open to Assigned
How i create a query that track or retrieve data time related with the forward request and request that its status is changed from Open to Assign?
Query to see unused categories in servicedesk plus?
We currently are looking at cleaning our categories in service desk plus and I was wondering if it's possible to produce a report that would show you the categories that haven't been used or have been used the least within the last year?
How to import multi security questions & answers data from CSV file in one stage
Hi, I have multi security question and answers that want to import from single CSV file in one stage. This is not mentioned in the sample CSV file. What should I do?
Mail is not being picked up from the mailbox from Tuesday
Hi guys, Been using the mail component without issue for the last week and a half, but since Tuesday it's stopped picking up replies and new tickets. When I go into the Admin - Mail Server Settings - Incoming tab, the Save button is grayed out, even if I make changes to this screen it doesn't allow me to save the changes. If I go into the Outgoing tab the save button is functional. On the Incoming tab I've tried changed Mail Fetching to "Stop Fetching" which worked, and then "Start Fetching" works
Announcements - User Group
HI My users are creating announcements that they only want technicains on thier team to see. So I created user group 'test' with only one person in it and I create an announcement and filter by choosing his user group 'test'. I create the announcement and everyone can see it! Only techicians in the 'test' user group should be able to see it (one person). But everyone can see it. What an I doing wrong?
[Term of the Day]: API
Term of the Day “API” Definition — What is API? API stands for Application Programming Interface, which is a mechanism that allows the interaction between multiple applications using a set of rules. API is popular nowadays, it can be found in almost every application. In the helpdesk environment, it acts as a bridge between applications and allows to access the features or data of other applications or services through a set of functions and procedures. Once the helpdesk is bridged with other
Request ID rest for new instance
Good day, we have several instances within the system, ServiceDesk Plus, I wonder if we can reset the request ID to start from 1 for example for each instance..! Habtoor KFUPM
Importing Ressources
Hi, I would like to import multiple ressources from a CSV file. When I'm using "Import from file" option, the resources are not imported into the selected group and remain in the "all my passwords" group. Any idea on that issue ? Thanks
Purge Site Info
From the very start of my organization using ServiceDesk, we misunderstood Sites and how they are used. Our AD Sync has created close to 300 Sites so far. That option has been disabled now so no new sites should be created from AD. But before I can add or build upon what we have in ServiceDesk, I need to purge all site information from Users/Assets/Request or where ever else it may be found. I've created additional fields for bother Users and Assets named Location and have moved our Site info (Its
Service Desk Plus MSSQL query Last Update Time - Blank Last Update Time Field
I'm writing today to see if I can get some help with a MSSQL query that is working pretty well. You guys helped me with this awhile back. I having a bit of trouble that I'm hoping you can fix really quick. In the query below how do I change it so that if the last update time field is blank to be the created date instead of the '19700101' I know that I'm close with dateadd create date but can't quite get the syntax right. Thanks Tony Blandin SELECT ti.FIRST_NAME "Technician", wo.WORKORDERID "Request
[Community Digest] ServiceDesk Plus - May 2020
Here is the monthly rewind for May 2020! Version and Build releases: We had 3 build releases 11113 (Released on 05 May 2020) 11114 (Released on 08 May 2020) 11115 (Released on 19 May 2020) check this link for more details Product highlights: Behaviour Changes : Custom Settings button in scheduled reports will be displayed only for users with SDAdmin access. Going forward Purchase Request / License Agreement additional fields can only be added from the Admin tab and not from the Purchase
Service Desk no se inicia en Azure
Alguna solución al instalar el Service Desk Plus Standard Free en un equipo Azure con windows 10 ya que no me permite iniciar la instancia, deseo probarlo y ver si funciona en un equipo de estos, gracias por su ayuda por que
Manageengine service desk plus integration with 3rd party app
Dears, My client wants to integrate Manageengine service desk plus with 3rd party app (IBM Resilient SOAR platform) . he wants to trigger action from Manageengine to create incident on Resilient based on specific criteria . For me I can write the code which will create incident in Resilient as a python code. My questions are: where should i put my code in ManageEngine ? how can i define the criteria to trigger my code ? criteria may be critical tickets opened on Manageengine or by admin order.
Create Phonebook CI
We have a phonebook software In order not to have island software, we wanted to create a new CI as a phonebook in Servicedesk. What is your solution?
Rollout of Windows 10 2004 Feature updates
Hello All, A Quick heads-up, Microsoft has released its Windows 10 2004 feature updates for users. Below you can find a few highlights of this feature update. Fast identity authentication through Windows Hello is now supported across all major browsers. Windows Defender system guard enables a higher level of firmware protection. Setup Diag is automatically installed. Improvements in Windows Powershell cmdlets. Go ahead and read this document to know what the pre-requisites are and how
Get Request via SMS
Hi, How we can get users requests via SMS? Also how can notify users by SMS?
Survey permissions
I have several managers that oversee a group. I'm trying to find a way to give them permission to this use the https://servicedeskplus/SetUpWizard.do?forwardTo=surveyreports without giving admin permissions, under reports
tx discards on switch ports
is it possible to use opmanager's data to locate the cause of tx discards on switches?
is it possible to query public ip?
meaning....is it possible for the opmanager to somehow let me know if my public ip has changed?
Password Sync with OpenLDAP on Micro Focus (Novell)
After much trial and error and some packet sniffing, here is how I got it working. First, after trying to enter many different formats of domain names and user names, I kept getting the message when trying to update the LDAP configuration in ADSelfService Plus, “An error occurred while trying to configure the OpenLDAP server. Please check your network connection.” Using Wireshark packet sniffer, I found out ADselfService Plus was trying to connect on port 389 using a simple bind with a password,
Powershell REST API operations
After a lot of searching I found the answer to my original question below. Thanks to Marcin in this topic! $SDLink = "http://localhost:8080/" $api="sdpapi/request?" $format="json" $APIKey = "<Your API-key>" $inputData = @{ operation= @{details= @{subject="Servicedesk Plus MSP example"; description="Yay! I'am able post a request with PowerShell!"; requester="John Doe"; site="Sample Site"; account="Sample Account" } } } |ConvertTo-Json $URI=$SDLink+$api $postParams = @{TECHNICIAN_KEY=$($APIKey);data=$($inputData);format=$($format)}
Install APM
Good afternoon, excuse me I am trying to install APM in a Windows 2016 data center, but the following message is displayed "error when installing the application manager service", in a Spanish operating system with two network interfaces.
[Term of the Day]: ITA
Term of the Day “Information Technology Assessment” Definition — What is ITA and its purpose? An IT Assessment is the practice of gathering information on part or whole of an IT network infrastructure and then presented in a detailed report. This report typically analyzes the current state or health of technology or services and identifies areas needing improvement or prepare for some type of system or application upgrade. This can be performed in-house or outsourced to an IT vendor. This includes
Rollout of Windows 10 2004 Feature updates
Hello All, A Quick heads-up, Microsoft has released its Windows 10 2004 feature updates for users. Below you can find a few highlights of this feature update. Fast identity authentication through Windows Hello is now supported across all major browsers. Windows Defender system guard enables a higher level of firmware protection. Setup Diag is automatically installed. Improvements in Windows Powershell cmdlets. Go ahead and read this document to know what the pre-requisites are and how
Rollout of Windows 10 2004 Feature updates
Hello All, A Quick heads-up, Microsoft has released its Windows 10 2004 feature updates for users. Below you can find a few highlights of this feature update. Fast identity authentication through Windows Hello is now supported across all major browsers. Windows Defender system guard enables a higher level of firmware protection. Setup Diag is automatically installed. Improvements in Windows Powershell cmdlets. Go ahead and read this document to know what the pre-requisites are and how
HOWTO: Technician replacement
We have a specific use case: One of our technicians is replaced by a new employee. What is best practice to get all tickets to the new technician and remove the old technician? More info: * Latest version of ME * AD sync * 5/5 technicians in use
Which Database is best suited for SDP? MS SQL or PostgreSQL
Hi, if you have a choice of MS SQL or PostgreSQL, which database would you run with SDP software and why? Thanks for helping.
how to generate API Key
I can't find any button or action on generating the API Key in "Users & Permissions" -> Technicians
How create ticket report that contains temporary value ("wait for" status)
Does anyone could give me a tip about how create report that shows tickets with "wait for" status ? I mean, status that was assigned in process of resolution but then was changed to any different status that appropriate for closed ticket. On attached screenshot u can see working history section that has Time Elapsed Analysis section where able to see - does ticket has ""wait for"status and how long.
[Blog] Why switching from Reactive Maintenance to Preventive Maintenance strategy is Remunerative
A famous one-liner quote explains everything about Preventive Maintenance Strategy, "Prevention is better than cure" Preventive Maintenance is a procedure devised to avert failures and extend the life of infrastructure, machines, software, facilities and various other entities. This is achieved by anticipating when there might be issues, rather than, wait for equipment to accrue issues. Thus reduces unscheduled downtime and major repairs
Approval API for approve request not work - status code 4007
Hi, I define a new service catalog with two stage approval. 1. Stage One => Reporting to 2. Stage Two => CEO When I want to approve request by API from documentation page, show me this error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4007, "type": "failed", "message": "Invalid URL" } ], "status": "failed" } } I attached my screenshot. What should I do? Or
Introducing support for Driver and BIOS updates in Patch Manager Plus
Hello everyone, We are delighted to announce that you can now update Drivers and BIOS using Patch Manager Plus. With this addition, Patch Manager Plus goes one step further to fulfilling all the patching requirements present in a business environment. You can avail these updates from Patch Manager Plus build version 10.0.545. Driver and BIOS updates are also supported on Patch Manager Plus Cloud. For a complete list of the supported Driver and BIOS updates, refer this document. Cheers, ManageEngine
Editing approval page.
It is required to edit the page, add an additional button in the statement. Where can I find the html template?
ADSS GINA agent records password in clear text in log file.
Recently I have configured GINA with VPN configuration. While testing I noticed ADSelfServicePlus Client Software has saved my password in clear text in its log file. When I checked with support I got reply that its normal behavior. This is very big security issue and can't be accepcted.
Migrating to hosted version
I have been running Service Desk Plus locally for a number of years. I am going to be moving to the hosted version and I am wondering if there is a best practice for migrating my data, which is mostly Request Data and attachments. I am using the built-in Progress database on a Windows 2012 server. Thanks
Problem while starting database
Dear ManageEngine support team, Good morning. I'm installing EventLog Analyzer on Centos 8.1 . But I have trouble when start service. After installation successfully, I run command : run.sh but have trouble: " Problem while starting database. Please check pgsql/data/pg_log/ for more details. Problem while Starting Server System halted " Please refer the image below. Please help me to fix it. Thank you!
Specifying a Site associate with a Contract in SDP
Hi folks, I'm using SDP on Prem Version 11.1.1110, and I'm wondering if there is a way to associate a Contract with a particular site. I'd like to be able to specify that site when creating the contract. I realize I could have a customized field that I manually populated with the list of my sites, but it would be much better and easier to have a relationship, with the options in the drop-down actually pulling from the list of sites available. Is there a way to do this that I'm not seeing? Thanks,
How to track copy and past from a network share -- full admin guide?
Hi i using the DataSecurity Plys trial on a lab environment I settled up a file server with a shared folder and configured it to be audited from DataSecurity Plus Also configured an endpoint What i'm trying to figure out is a simple action: Fileserver name: TestFileserver Laptop: TestLaptop Shared Folder: shared-test User: Jack Jack, from his laptop access to "shared-test" folder.....make a copy of the whole content and pasted it into a local folder on his laptop C:\stolenfiles.... ---------------------------
Allow Multiple Report Category In a Single Custom Report
I wish we could add multiple categories in a single report. Particularly the Account Logon and Local Logon categories.
Report filter Dropped After Copy
Using Build 6052. I notice that when copying a report porofile the filter is being dropped in the copy.
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