ADFS audit stopped working after 6050 upgrade
Hi I updated from 6032 to 6050 and now we receive no ADFS audit info. Is it some known problem with ADFS audit in 6050?
Multiple Schedules on Reports
I had a single report that I had to clone 10 times because I wanted it to run at different times. Attaching multiple schedules to same report would be great!
Apps folder huge size
I enabled archiving, but I see that the apps folder is 60 gb. How can I reduce its size? Thanks
Import SSL / Service Desk Plus 11.1/11112
Your Version : 11.1 Build 11112 HI, I want to add a certificate but I get an error Did someone solve this problem?
My deactivated technicians auto-reactivate every time that domain syncs.
After the last update, my disabled technicians get auto activated when the domain syncs. How can i permenatly disable them? I get license violation error without a reason.
Dynamically change Contents and Labels on Additional Fields in Change Template?
I would like to create 7 or 8 templates for different kinds of Change Requests (for different softwares we use in our office) and use different Additional Change Fields in them. There seems to be a limit of a total of 12 additional fields that can be used throughout the entire Change module. I need more than just 12. I was planning to deal with this by using the additional fields for lists of possibilities from each of the softwares, then using the Add Options/Remove Options in a Rule to make the
Critical issue while deploying Cisco Webex patch
Hello everyone, The Cisco Webex patch with Patch ID 313977 was released on Apr-28-2020 at 04:40 pm GMT. Regrettably, on installing this patch in certain machines, few of our customers got in touch with us stating a few issues. Following this, the patch was removed from the Desktop Central repository on the morning of Apr-29-2020, for further analysis of the situation. Issue when deploying Cisco Webex patch: Customers who have synced the database and deployed the Cisco Webex patch in the following
Project Task Dependencies Problem
Hello, I am playing with the Projects module. I noticed a problem with task dependency behavior. Task 2 is dependent on Task 1. No matter how much I change Task 1, it does not affect Task 2. A dependent task should be affected by changes to its predecessors. This is effectively rendering the dependency functionality useless! Am I doing something wrong?
Red envelope on requests page ME ServiceDesk Plus
We use 11.1 Build 11104 in requests we have this mail icon which shows how many replies has been added to the request. I am (technician / Admin) replying via outlook not ME ServiceDesk and because of that, number just increases and stays red. If it would be just me, I would take that column off but because it is helpful for my colleagues to see if the request is waiting or in progress I need to find out how do I change it into gray or green without replying from within ME application. Can I do it
Leveraging OpManager to overcome bandwidth bottlenecks and erroneous config changes [Free webinar]
Greetings, As you all know, remote work has now become the new normal. To survive, businesses across the globe are shifting their operations to remote environments by extending their existing networks and adding supplementary IT infrastructure. However, this sudden expansion only makes a network more complex and introduces a whole new set of challenges, such as bandwidth anomalies and faulty config changes which could come back to haunt network admins. To help mitigate all your network bottlenecks,
API for convert incident request to service
Hi, I import request by XLS file to SDP, but all request imported as incident. Now I want to change some request incident by custom script and API. I wanna to call API from custom script to convert incident to service. I can't find any API for this job. What should I do? Do you have any solutions? Thanks
Creating a Service Catalogue Request from an Incident
Hi We are about to start raising new starter equipment requests from an external HR system to Manage Engine. At this stage we will generate an email into Manage Engine using the @@ parsing functionality to provide the fields, i.e. First Name, Surname, Line Manager etc. (this is tested & working) As that will create an Incident ticket, I would then need to select Actions > Create Service Request & then select the Service Catalogue template I want to use for the equipment request. Question: Is there
Fetch only emails from my domain
How can we exclude emails from external domains from being "Fetched"?
New Request Created when a Request is closed
The only notifications I have selected are for When there is a new request or a reply, And for some reason every time we close a ticket a new request is created. It does not say it is closed either. We have to open the link in the email and it shows that it is closed on the server Any Advise appreciated THANKS
[Term of the Day]: Gantt Chart
Term of the Day “Gantt Chart” Definition — What is Gantt Chart? A Gantt chart, commonly used in project management. The tool illustrates project elements through the chart and it simplifies the complexity of the projects. A Gantt chart is a graphical depiction of a project schedule, the tool assists in planning and scheduling projects. It gives a visual display of the whole project which includes, project start and end dates, milestones, stages, deadlines, relationships, and dependencies between
Notify technician when a request that is shared with him receives a reply
Is this possible?
Stopping a custom script from running
Hello, We have a need in our org to disable workstations and we do this by running a script to shut down a workstation using 'shutdown /s /f'. In Desktop Central, we set this to run at every startup. The issue were finding with this method is that we can't stop the script from running on the target workstation even after removing it from the configuration. Would we have to manually remove the script from the target machine to stop the script from running? If so, is there a directory that the script
Desktop Central patch management cloud install for Remote Workers
Hi, since Covid-19 about 95% of our staff is now working from home. We have to be able to approve patches for our systems. All of our systems connect through a vpn however we do not want the patches to push to system through vpn because it causes bandwidth issues. We have heard there is an option to have employees working from home to receive the patches directly from the cloud and not from the DC server repository. Essentially they would receive the patch approval through vpn but the actual patches
Export Users list with Username
Hi, How Can I export all users details with their Username?
[Term of the Day]: SAML
Term of the Day “Security Assertion Markup Language” Definition — What is SAML and its purpose? In computing and networking, the Security Assertion Markup Language (SAML), is an open standard that allows security credentials to be shared by multiple computers across a network. It also enables "interoperability" that allows different machines to interact with each other, despite their differences with technical specifications. This makes single sign-on technology possible by providing a way to
Report Users details with Username
When I try to generate report of users details, I can not see "Username" column
User Provisioning series - part -2
Last week's article was a detailed guide on customized user provisioning templates. If you missed it, click here to catch up on it. This week's post will take you through using the CSV import option for user provisioning in bulk. Provisioning user accounts, along with the desired rights and group membership, is a critical task for IT admins. ADManager Plus' CSV import option coupled with the customizable user creation templates makes it a convenient and safe solution for easy bulk user provisioning.
[SOLVED] Field Mobile import from active directory
Hi, I have a question. In the user card there are the fields for the fixed and mobile phone. You can do this for the landline phone, but for the mobile phone? You can do it if I create a custom field, but I would have two equal fields. So how can I import the field from the otherTelephone domain controller into the mobile field of the service desk? Regards
Cannot close tasks using API anymore
We are using some powershell scripts to automate requests in SDP. Some of those scripts need to close tasks in tickets. We updated SDP to version 11.1 Build 11105 and since then it isn't possible to update tasks anymore. Something has changed and i don't know wat. The function i use : Function Close_Task { <# .SYNOPSIS .DESCRIPTION Long description .PARAMETER Status Used to send along the status of the task .PARAMETER Taskid .EXAMPLE Close_Task -Status "Closed" -taskid 3423 #> [CmdletBinding()]
[SOLVED] Sorry an error has occurred Unknown error occurred while processing your request.
Hello Team, Recently we have upgraded Servicedesk Plus to newer version from version 10504 to 10514 , 10514 to 11000 and 11000 to 11100 respectively. Now we are unable to generate any reports. The error we got is "Sorry an error has occurred Unknown error occurred while processing your request." Can you please assist us on the same? Following are our server config details: General Properties Build Number 11100 Application Architecture 64 bit Configuration Properties File Attachments Path /opt/ServiceDesk/fileAttachments
update question
If i have several updates that i have missed - should i install all updates i have missed or just the latest one is OK. Thanks in advance
Self Service Portal Customization
Hello to all, is it possible to add an additional button to self service portal? We need an additional button to redirect requester to their own requests. We need something like that: Thanks in advance
Sync failed between SDP MSP and Advanced Analytics Plus
Hi, When I want to integrate ServiceDesk Plus MSP 10.5.07 with Advanced Analytics Plus v4.4.40, error me: I attached support file. What should I do?
How to manage Global tickets
Good Afternoon everyone, I have a quick question about managing Global tickets in Service Desk Plus. Is there a way to close all associated child tickets when you close a Global Parent ticket without merging them together?
ServiceDesk licensing
Hello, Are there only annual subscription to ServiceDesk available (on-premises)? Or license is perpetual, and only AMS is needed to renew?
Seeking help writing a sql query to locate a technician record (using technicianid equals 47105) and changing the technician name from "Monkey, Puppy" to "Shoop, Brian".
Hi. I would like all historical tickets and notes associated with technician by ID 47105 to come up in incident reports with the tech named Shoop, Brian". Currently the history is reporting them as "Monkey, Puppy". The ID for Monkey, Puppy is an inactive technician account. I have validated the technicianid 47105 has the technician name Monkey, Puppy. I would like issue a SQL command that will locate the ID and rename Monkey, Puppy to a valid technician name (Shoop, Brian). I appreciate your help.
Add new request form to existing website
Hi, Is it possible to add the new request form to an existing website for users to submit requests rather than redirect them to the portal? Is there a html or php code or something we can add to the page that would achieve this? We currently use Helpdesk Plus cloud. Thanks
Is there anyway to track the time between value changes?
I'm trying to track how long a ticket stays assigned to a specific value through the life-cycle of the ticket. For example: - 20/05 - Ticket01 Created - Technician Unassigned 21/05 - Ticked01 Under Investigation - Technician Assigned to A 22/05 - Ticked01 Under Investigation - Technician Assigned to B 22/05 - Ticked01 Closed I'm trying to track the time (preferably in minutes) between Ticket01 moving from an Unassigned State to an Assigned state and then additional how long A had it before it was
How create asset report that contains hardware datail
Hello, Is it possible to run a query report that includes hardware details? especially the type of hard disk. thank's for your help Fabiana
Seeking sql query to pull incidents and notes where technicianid is specifig (for example 47105).
I am seeking sql query HELP to pull incidents and notes where technicianid is specifig (for example 47105). I appreciate your assistance in advance! Thanks, Scott
Change Request Number order
How we can change tracking number of requests or How to customize it!? Now, Ticket number It is arranged numerically (1,2,3.......500..) We want define ticket numbers to (ID01,ID01,ID03,....ID500,...
managing resource attachments
Hi, 1) Is there a way to add multiple attachments to a single resource? or, is the only option to add multiple file resource attributes? 2) Is there a way to delete an attachment from a resource? Thanks
[Term of the Day]: Hyperautomation
Term of the Day “HyperAutomation” Hyperautomation - in simple words it can be understood as the Digital Era of Automation or Advanced Automation. Hyperautomation includes artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), its an intelligent mixture of different automation technologies. The idea is to automate more and more knowledge work and engage everyone in an organization to be part of the transformation. It helps automate many aspects of decision-making
Delete all resources
Does anyone know of a way to select all resources, in my case 12,000, and delete them from Password Manager Pro all at once? PMP only allows me to select a maximim of 100. Mark
Add custom java widget to User Selfservice portal
We want add an web-form like (as custom java widget) to requester Self-service portal, it's possible? Now, add url,html is possible.
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