Leveraging APIs with powershell
I am trying to wrap my head around the APIs. I have successfully been able to connect and authenticate via the API but I am wondering how I would query for all unapproved windows patches via the API? I also would like to be able to query specific computers for missing patches and store the results.
User Work Hours - Last Out Time
First in time seems to be pretty good but the last out time on this report is pretty inaccurate. I assume its because the fetch occurs every 3 hours and if the user switched off or disconnects there machine that another fetch doesn't take place before the crunch and so the last out time is never fetched? It looks like the min fetch time is 3hrs, am I on the right track? Any solutions to this?
Password Manager Pro - Null Password Values
Hello, Recently I updated our instance of password manager pro to 10.5.0, I have noticed that when I add a new password it goes over to our high availability server but when I click show password the password is displayed as "null". However, all the old passwords before the upgrade are available to be viewed on the high availability server. Any ideas? -Thank you,
Import GL and CostCenter codes?
Is there a way to import a list of GL and Cost Center Codes?
[SDF-87850] Request life cycle associated template
Hello, is it possible in lifecycle template creation to remove in the template list the one that are already assigned to a lifecycle. this would prevent having this error message when trying to publish. we have many template and some of them need another lifecycle. It is a pain to check them one by one or maintain an file to list template already assigned.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
[SD-88175] Popular Solutions Widget Error
Hello, We have a problem with using the Popular Solutions Widget on the self service portal in SDP. A user can click into a solution or click the solutions tab that works fine, however the 'search solutions' box always gives a 'You are not authorized to view this page' screen. We are on version 11.119 (note this was also happening in 117 and 118) Is there any fix for this? Thanks.
[Term of the Day]: Risk Management
Term of the Day “Risk Management” Definition — What is Risk Management? Risk management is the process of planning, organizing, directing, and controlling the human and material resources of an organization. Every business and organization faces the risk of unexpected, harmful events which impact on the achievement of specific objectives. They can be either a negative or positive impact. The negative impact represents risks that may prevent the creation of value or even destroy existing value.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in, and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
Disk Space Requirements
Hi All, I planning to deploy data security plus for file auditing so would like to know how can I calculate/estimate the disk size total file size that I am auditing is 4TB and have about 200 users I will be using only the pre-defined policies and reports Also archival of these reports and logs would be 180 days
Asset first assign report
Hello to all, is it possible to obtein first asset assignment (asset and user detail) in a report? Our installation uses SQL. Thanks in advance
[Blog] A Practical Use Case for ESM in HR: Enhancing User On-Boarding
As described in our previous blog, ESM's primary aim is to help organizations improve efficiency, responsiveness to colleagues, workflow, and user satisfaction across departments. As businesses started witnessing and reaping the benefits of ESM, I'm going to talk on how ESM enhances and amplifies the user onboarding process in an organization and how a centralized tool can boost overall efficiencies of an HR department. There are two main reasons an HR team uses ServiceDesk Plus. The first is adding
AutoClose v3 doesn't work?
Hi All, Could you help me to get the below working? https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status The issue started with the report itself which I've changed to the following to show onhold tickets that haven't been updated by technicians in a week: select workorderstates.workorderid from workorderstates inner join statusdefinition on workorderstates.statusid=statusdefinition.statusid where statusdefinition.statusname='Onhold'
User Work Hours - SQL
We would like to do some analysis and custom reporting outside of ADAudit with the 'User Work Hours' including the 'crunched' data. Can you share the SQL to reproduce the User Work Hours report? Thanks.
Are VIP requesters visible in requesters view listings?
Hello, Is the VIP mark visible as a Requester in the requesters view, like in the Technicians view? Technician:
Masterclass 2020: Session 4 - Building an effective IT asset management strategy with ServiceDesk Plus (29th July)
In the fourth session of ManageEngine's Masterclass 2020, we will discuss how to manage all assets in your organization's IT infrastructure, and optimize asset usage. Stay on top of your assets with an IT asset management (ITAM) strategy that helps you keep track of both hardware and software assets throughout their entire life cycle. We will look at how an educational institution upgraded from Windows 8 to the latest version after Microsoft announced end-of-life (EOL) and end-of-support for Windows
API Issues
Continually getting the following. No matter what the input string is, no matter how the JSON is formatted, I get this message. I follow the examples to the letter, and no matter what, I get the below message under result /api/v3/requests Example: input_data= { "request": { "subject": "Unable to fetch mails", "description": "I am unable to fetch mails from the mail server", "requester": { "id": "4", "name": "administrator" }, "impact_details":
Problem with updates to 11121
Hello, We have a problem with updates to latest version on Manage Engine Service Desk 11121. On 60% in process of upgrade, update manager return error failure Applying DB Changes , I attach log from update manager. Can you help me with this error?
Processing incoming email: Creates new request instead of appending to existing request
Hi all, We're having some issues with the automatic processing of emails to our SDP OnDemand instance. In most cases, an email sent to the correct address with ##RequestID## in the subject line (where RequestID is a valid, existing number,) will be added
Desktop Central Service Account for connecting Active Directory
Does anyone know if its possible to connect Desktop Central to AD without having a domain admin account? I don't want to have to assign the service account domain admin privileges. Ideally, we can assign it specific permissions to read/enumerate user and computer accounts. I would be surprised to find out if banks or government agencies would allow a service account to have full domain admin privileges. Can we get more granular with the permissions required for the service account that connects DesktopCentral
Feature update 2004 multilanguages
Hi everyone, I'm currently test the feature update deployment for 2004 win10 upgrade but I have a problem with languages version (Unknown error code : 50006) We have 3 different languages in our office, fr-FR, fr-CA and en-EN Is it possible to add 3 diffrent ISO in the update repository? Thanks, Léo
Patch in Applied Status is Missing
Dear all, We are using Manage Engine Desktop Central to apply patches to our clients. I came across with an issue that might pose a risk in my opinion. We patch the clients and then make a cross check using Nessus Patch audit. Nessus found that, KB4484284 was missing in some clients. When I checked on Desktop Central console, it was in applied status in most of the clients. Then I tried to deploy this patch manually. I have chosen the package and tried to deploy. All deployments ended with non-applicable
KB4540673 and KB4528760 installation issues
Has anyone ran into issues trying to install KB4540673 and KB4528760? Were you able to resolve the issue?
Prevent Task from Auto Assigning
Hi I have a request form that has about 50 tasks associated with it. The tasks are assigned to Groups or Individuals as soon as the request is created. How can I prevent this from happening? I believe the tasks need to be set to Marked instead of Assigned? If so how do I change them? I do not see this as an option.
Per Remote Office Dashboard and Permissions
Hi there, Desktop Central has this nifty Dashboard in it's Patch Management component and I would like to know if it is possible to have Dashboard for each Remote Office by itself. That would be super helpful to see the health of each of our supported locations at a glance. Also, is it possible to assign permissions to only a limited subset of the Remote Offices or managed devices to a technician? Example: Technician A can perform patching to location 1, 2 and 3 Technician B can perform patching
Desktop Central does not send installation of MS Office
Guys, I'm trying to make installation packages for Office 2013, 16 and 19 and I'm not getting it. I set up the installations on a VM (without doing it through Desktop Central) and it worked perfectly. Ai configuring the Central Desktop it does not send and is only on hold. What could be happening?
ACCESS REPOSITORY
Hi, i want view the desktop central DB repository , it's possible? I need to write query manually. Thanks
[Term of the Day]: Cryptography
Term of the Day “Cryptography” Definition — What is Cryptography and what is its purpose? Cryptography is the practice and study of techniques for securing information and communications through the use of codes so that only those persons for whom the information is intended can understand it and process it. Thus preventing unauthorized access to information. Cryptography is a sub-discipline of cryptology, whose meaning is derived from the Greek words “Kruptós” and “logos” meaning “hidden word”.
Add a Custom Dynamic Group to a configuration
Hello, I have created a configuration which's renames a file and places a new one. I also created a dynamic group with all machines containing the software regarding the renaming/replacing. Now I want to add the group to the target list but I can only add the customs static groups, the dynamic ones are not in the list. is this not possible? It is useful if the dynamic list updates itself if there are clients who also have the specific software installed. Regards, Mark
How to Block All .exe and .msi
Hi All, I want to block all .exe and .msi to run via Desktop Central. I am trying to use the option in inventory named as "block executables" but when I type "*.exe" and "*.msi" to block all msi and exe packages I get an error. Can anyone help me to block all software executable and allow only the ones I want them to use.
Python API support for Desktop Central
Hi I would like to know how can i use api to get details of a computer on desktop central actually looking for python based sdk if available can you please give me some pointers Best Regards Prasanth
central server settings in asset explorer
Hi, To distributed assets scan in the central server settings section in asset explorer, what do we need to enter for the domain name and log on to domain? When users of Asset Explorer and Service Desk Plus are imported from Active Directory, I get errors in everything I enter. It is much better if you give an example because help card does not say anything about Log on to domain. Thanks.
Switch SQL server
Hi guys, i migrate my database to another sql server. Where can i change the servername for desktopcentral access to this new server ?
headers in request table
there is a problem with my Servicedesk plus in requester portal when language is in browser default mode, Titles are displayed in English in the request table in a non-English language And when requester changes language to a non-English language, will be corrected Our ServiceDesk Plus Build number: 11121 Database: SqlServer
AlarmsOne | Updated pricing
Hi there, AlarmsOne's prices are being adjusted to align with the product's current capabilities. There are also changes in the free credits provided in the Basic and Premium plans. All price changes in this announcement are effective August 15, 2020. Existing subscriptions will follow the existing pricing plan till the next renewal. Please reach out to us at support@alarmsone.com if you have any questions. Cheers, AlarmsOne
[SDF - 69025] Advanced search for requester
Hi. How can I enable advanced search or default search for requester?
String to translate
in Approve tab this string isn't able to translate! "Auto approved by system since the approver has already approved in one of the previous stages" in all languge it's shows englishe message How I Can translate it?
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