Hi

We are about to start raising new starter equipment requests from an external HR system to Manage Engine.

At this stage we will generate an email into Manage Engine using the @@ parsing functionality to provide the fields, i.e. First Name, Surname, Line Manager etc. (this is tested & working)

As that will create an Incident ticket, I would then need to select Actions > Create Service Request & then select the Service Catalogue template I want to use for the equipment request.

Question: Is there a way of automatically passing over the First Name, Surname, Line Manager information from the incident to the Service (catalogue) Request without having to re-enter them?

Thanks

Mark