[Term of the Day]: Daemon
Term of the Day "Daemon" Definition — What is Daemon and it does? In multitasking computer operating systems, the Unix term daemon is a computer program that runs as a background process, rather than being under the direct control of an interactive user. A daemon is usually either created by forking a child process and then exiting the parent, which will cause it to be orphaned (on purpose) and adopted by the init process, the granddaddy of all processes in the system (which is also a daemon
Configuration/Software Baseline for Client Computers
Hi, I am trying to automate deployment of a Root Certificate to client machines(not servers) for a certain domain, so when a computer is added to a "OU" or a "Dynamic Group" the Root Certificate is deployed automatically. I have created a Computer Collection deployment and selected the Domain and added a Dynamic Group to the "Filter Computers based on" but the deployment gets executed and never installs the Root Certificate to new computers added to the Dynamic Group. I followed this Guide: https://www.manageengine.com/products/desktop-central/security-policies-baselining-how-to.html
[SDF-77390] How to delete archive requests
Hi everyone, we have did many test on a system which we want go live, after deleting all the test Requests (created automatically via email from another system, many thousands requests), is there way to remove the archived test Requests? Found there was a topic on this about 6years ago.. Regards Yew Hang
Patchscan timeout
Hello, i have a problem with desktop central. first the setup: i installed windows central 10 on a windows server 2019 essentials with installed domain controller in a virtual machine for evaluation purposes. Agent installed fine on the machine. But when i start the patchscan i always get a timeout. Checked the article for that but no success. Any help is appreciated. thanks and best regards
This app version already exists in the App Repository! Upload a higher version and retry.
Why can't I update from version 2.95 to 2.96? I have followed the document https://www.manageengine.com/mobile-device-management/help/app_management/mdm_creating_app_repository.html#updating_android_enterprise_apps It is recommeded the app size doesn't excedd 1.5 GB. Further, MDM also recommends to upload only signed APK and also, ensure the existing APK and the updated version of the APK have the same signature but different version code and version name. I have changed the version code and version
For Desktop Central Input Form
Hi All I have requirement to create a form which can be popped up from Desktop central to update data to custom Fields in Desktop Central. How can this be done. Is there a form input supported in DC ?
ADAudit Plus Build 6052 released.
Build 6052 (May 2020) This release includes fixes for the unauthenticated change to integration system configuration vulnerability (CVE-2020-24786) reported by Florian Hauser.
Custom report
Hi I'm trying to run some reports that will show me all of the tickets that exist where a custom Request - Additional field is not empty so that I can determine how often the field is used. Let's say we have a custom multi-line field called "Phone". I have tried running a report that filters the Phone field by: Phone Is Not 'None' (I've also tried without the single quotes.) When this report is run, it still shows me tickets where Phone is "Not Assigned". I've encountered this issue with both
[ SD-87321] No changes to the widget
When I change widgets size, the change message shows saved, but when I refresh the page , all widgets resizing settings are reset and no changes are made
[SD-71436] POST function not working on build 11115
Hi, We have had to roll back to a previous version as the function to POST has stopped working. The script / function works fine on a previous build. def postURL_V3(url, TechnicianKey, operationName=None, json_data=None, params_data=None, files=None): data = { 'input_data': json_data, 'TECHNICIAN_KEY': TechnicianKey, 'format': 'json', 'OPERATION_NAME': operationName, } params = { 'input_data': params_data, 'TECHNICIAN_KEY': TechnicianKey,
Changing Navigation bar colour
Hi, is it possible to change the navigation bar colour on the requester portal, as black doesn't fit with our logo? we have already changed the colours for the technicans area but can't seem to find anything for the requesters portal . Thanks
Visual editor won't work in Safari 13.1 - SDP MSP 10.5 10507
macOS Catalina Safari 13.1 SDP MSP 10.5 10507 Postgres (Windows) https://drive.google.com/file/d/1P9cx8kU_0h8dUTBLi44BHEyFHvGNTlSS/view?usp=drivesdk
Make certain request viewable for NonTech employees
This post is regarding our forms that have been created for Onboarding/Offboarding or Employee Change request. Our organization has a dozen or so different departments. Each department can cover multiple locations. We run into issues where a form (from above) will be submitted multiple times for the same person for the very same reason. The requesters that put in these forms are not ServiceDesk technicians (that is not an option). And by default we do not allow anyone to view their Site/Department
Report about requests reopen time
Hello to all, we need a report about reopen time of requests in a specific period of time. Could be possible in SDP Plus? Thanks in advance
[ SDF - 87651] Change # to ID
How I can Change # to ID
[Term of the Day]:SAM
Term of the Day “Software Asset Management” Definition — What is SAM? SAM stands for Software Asset Management, in simple words it's a software needed for all business environments to simplify the complicated task of managing organization owned hardware and software. In general, the software managed by the organization are of different types like managed, shareware, freeware, and prohibited. The key focus of SAM is optimizing licenses and lower risk of being audited by a software vendor. SAM
[APM] APM Insight license key issue.
Hi We want to run the in the linux server. We will enter the license key in the apminsight.conf file. Where should I enter? Thank you in advance.
APM Insight log analyze
Hi below log analyze... [20 5월 2020 22:34:59][APM_Insight_services_starter][INFO]: Registering context Payload: {agent_info={application.type=JAVA, agent.version=4.6, application.name=koyoungsuk, actual.hostname=infraeye-nms, hostname=infraeye-nms, port=8080}, environment={Agent Install Path=/netcruz/was/nms-tomcat/bin/agent, Agent Version=4.6, OS=Linux, OS Version=3.10.0-957.el7.x86_64, OS Arch=amd64, JVM Name=Java HotSpot(TM) 64-Bit Server VM, JVM Version=25.92-b14, Java Vendor=Oracle Corporation,
Spamfilter?
Hello guys, I am using my helpdesk as a platform for al my information so i am sending tickets from all kinds of programs as seen below. These tickets generate if a user can't login to my system and tries again and again etc. is it posibble i only get to see one of them. Something like a user can only send a ticket every 5 mins or something ? or is it posbbile to delete dublicate tickets ?
KanBan View - wrong totals by groups
Hi, There are problems with the KanBan views - number of request per status is wrong when displayed by group, sometimes on opening, other times after a page refresh. If i select a view from 'My groups', with Kanban view, some requests displayed are not from the selected group. If a i select the List view, then Kanban view, requests displayed are ok. If i refresh the browser, requests from other groups are displayed.
Customize Nav Bar
How do I customize this bar and add my own buttons/links here?
Audit Mapi Connections to Exchange
Is it possible to Audit Success/Failed Mapi Connections to Exchange. By this I mean, a user connecting to Exchange via the Outlook Client. I can see OWA/Activesync failures, but can't find Mapi Failures. Thanks
Inventory - how to track periperal devices ?
Hello everyone! We use the Desktop Central Professional edition. We utilize it to keep track of our inventory. I noticed that peripheral devices disappear eventually when unplugged (e.g. a user has two monitors and disconnects one). Is there an option to choose which peripheral devices will stay listed indefinitely? The reason I ask: If I issue a computer with two monitors to a user, I want to be able to keep track of the computer and both monitors. Even if the user unplugs the second monitor
[Blog] Why analytics is crucial to ITSM
In a complex organization or infrastructure, there is no unified view to access and analyze the data. This lack of visibility results in hurdle of adequate governance, driving inefficiencies and increasing the cost of delivering services. Data Visualization platforms allow businesses to bridge the gap between information silos and to analyze all IT service related data in one single view. This integrated model empowers you to create detailed dashboards to provide insights into the performance, health,
Deluge Search Criteria SDP CLoud
Hello all, Is there any way to put multiple logical operators conditions on a criteria MAP like at the end of topic? criteria_map.put("field","subject"); criteria_map.put("condition","contains"); criteria_map.put("value",requester_subject); search_map.put("search_criteria",criteria_test); //Perform get records task to fetch the required records response = zoho.sdp.getRecords("Request",1,40,search_map); { "field": "subject", "condition": "contains", "values": requester_subject
Upgrade process - hate it
We are currently 4 major versions delayed for our SDP and the upgrade process is really getting uncomfortable. Imagine, we are required to go through all versions to reach the latest version. It is like going through: Windows XP -> Windows Vista -> Windows 7 -> WIndows 8 -> Windows 10 Android 4.3 -> Android 4.4 -> Android 5.0 -> Android 6.0 -> Android 7.0 It would have been OK if the upgrade was smooth and flawless but it was not. Pain Points: Long backup hours for DB and FileAttachments - 6+ hrs
SDP Cloud vs SDP On-Premises question
Hi All, I have viewed that there are some difference on SDP cloud and SDP On-Premises. I did not understand the following features why only available in On-Premises and may you elaborate more on the feature: Only available in on-premises: “Request Management: Request sharing with end users and agents” What is the meaning of end-users and agents? Is it the user not in a requester or technician role in SDP?
[Term of the Day]: Big Data Analytics
Term of the Day "Big Data Analytics" Definition — What is Big Data Analytics and why it matters? Big Data analytics is the process of examining large sets of data (called Big Data) to discover patterns and other valuable insights. With today’s technology, Big Data analytics can help organizations to better understand the information contained within the data and will also help identify the data that is most important to the business and future business decisions and disprove existing theories
Negative timespent present for this request
If I go to system error log I see allot of these errors. Yet, the request seems fine. Why?
Can't add POST request for web URL data import
Here is the settings https://drive.google.com/file/d/19-9RjJ6QvU8uJToUbQ5NsbBDawFvSQ2L/view?usp=drivesdk Analytics Plus throws an error when I try to use JSON as the parameter value: {"spec":{"itemsType":"avl_unit","propName":"sys_name","propValueMask":"*","sortType":"sys_name"},"force":1,"flags":1,"from":0,"to":0}
Security advisory regarding unauthenticated product integration vulnerability (CVE-2020-24786)
Hi, We have fixed a critical security issue with the latest version of DataSecurity Plus, build 6033 (Reporter Name - Florian Hauser) . Kindly read the post fully to know more about the issue and how to resolve it. What is the issue? DataSecurity Plus had a vulnerable endpoint that allowed users to integrate their installation with other ManageEngine product installations, bypassing authentication. This could potentially lead to a data leak. Who are all affected? All users of DataSecurity Plus
Integration with in-house application by External Action plugin
Hi, We do have in-house software used for interaction with vendor. Hence, I would like to know if there is any way for us to integrate both system using external action plugin. Look forward for your suggestion/guide on how to.
Why should you automate Active Directory provisioning?
When we have moved on to mobile phones from the traditional wired telephones, why still struggle with the traditional methods when it comes to Active Directory management? Manual user provisioning with native AD tools and scripting can be quite burdensome for IT admins, making it a time-consuming and a risk- prone process. Using these conventional ways of managing Active Directory is like sticking to wired telephones, ignoring the benefits and mobility that cellphones offer. Here is how ADManager
Desktop Central Database Schema
Hi, Can anybody help me in getting the schema, table/View relationship of Desktop Central Database? Thank You Regards Rakesh Mohapatra
Chrome 83.0.4103.61 fixes 38 security flaws
Hello everyone, The latest stable version of the web browser ' Google Chrome ', version 83.0.4103.61, aka Chrome 83, is released for Windows, Mac and Linux. This update contains 38 security fixes and packs a number of new features including enhanced privacy controls, new settings for managing cookie files, a new Safety Check option, support for tab groups, new graphics for web form elements, a new API for detecting barcodes, and a new anti-XSS security feature. Here's a quick glance at the list
Chrome 83.0.4103.61 fixes 38 security flaws
Hello everyone, The latest stable version of the web browser ' Google Chrome ', version 83.0.4103.61, aka Chrome 83, is released for Windows, Mac and Linux. This update contains 38 security fixes and packs a number of new features including enhanced privacy controls, new settings for managing cookie files, a new Safety Check option, support for tab groups, new graphics for web form elements, a new API for detecting barcodes, and a new anti-XSS security feature. Here's a quick glance at the list
Chrome 83.0.4103.61 fixes 38 security flaws
Hello everyone, The latest stable version of the web browser ' Google Chrome ', version 83.0.4103.61, aka Chrome 83, is released for Windows, Mac and Linux. This update contains 38 security fixes and packs a number of new features including enhanced privacy controls, new settings for managing cookie files, a new Safety Check option, support for tab groups, new graphics for web form elements, a new API for detecting barcodes, and a new anti-XSS security feature. Here's a quick glance at the list
SLA countdown in WOListView
Hello, I have configured some SLAs to work in operative hours. If I log in sdp and open the Requests list at midnight, I can see how the countdown decreases in minutes. I wonder if this is only a interface behaviour or really it is counting. I attach a screenshot of the configured SLA (
[Term of the Day]: Mobile App
Term of the Day “Mobile App” Nowadays ticketing tools have come handy as a Mobile App. You can perform almost every activity of a ticketing tool through the Mobile App. The tool is much useful for both end-users and support technicians. A support technician will have a bird's eye view of the tickets with complete details in a single pane. He can also perform other activities like managing IT and non-IT assets, performing RDP's (Remote Desktop Protocol), handling service ticket approvals, organizing
Inlined images do not show up in e-mail
Hello, I have googled but not found any good answers but I guess this is a known bug. Your Version: 10.5 Build 10500 Database: postgres The issue is when we use a fixed solution with images the enduser do not get the images. If I send a email from sd+ with a image pasted into the message it works. The source code using the fixed solution: <img border=0 id="_x0000_i1025" src="/inline_tmp/WorkOrder/18684/1589184836872.png"> The source code using E-mail: <img src="cid:Image15892668230710" orig_width="500"
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