String to translate
in Approve tab this string isn't able to translate! "Auto approved by system since the approver has already approved in one of the previous stages" in all languge it's shows englishe message How I Can translate it?
Machines reporting to Desktop Central
Is there a way we can email the assigned user of a desktop or a laptop that they have not connected to the network for x number of days and thus remind them to do so, so that Desktop Central might be able to push necessary updates to their computers?
Setup Agents to talk while not on the network
Does any have a detailed document on how to setup Desktop Central to talk to an agent while it is on a corporate network/vpn? I installed the Secure Gateway Server but can't seem to get it to negotiate. Using Fortigate for my firewall.
Rest API staged chromeos device actions
1. Is it possible to list staged chromeos devices via the rest api? The devices api does not seem to return information for enrolled devices which have not had the assign user action performed. 2. Is it possible to assign user to a staged chromebook device via the rest api? The device/actions endpoint can possibly do so but there is little documentation on how to use the actions.
SDP and Analytics plus sync error
hi, i tried to sync sdp with analytics plus and its failed with below error: 2020/07/18 15:57:14 IRDT:Error is :: <nobr>[Line: 85 Field: 45] (efax) -ERROR: Invalid POSITIVE NUMBER value</NOBR><br><nobr>The data found at the row 85 has invalid data for the given configuration</NOBR><BR I deleted all my changes on UAT server, it was successful. i attached the full error log.
Default apps in Kiosk
Hi Must be a common thing but cannot find this anywhere. We use Kiosk mode to lock down many of our Android (v9) phones and deliver selected apps. Problem is how do you get default apps such as "Phone" "Messaging "Camera" to appear in Kiosk so the user can access them? Thanks LCD
Already enrolled for verification code for new users? Company email.
In my company all users and new users already have the email address on "mail" AD field, with this situation if a new user accesses to adssp portal for the first time, in order to enroll, on verification code page its visualize a message: “You have already enrolled for Verification Code” in yellow, the Welcome windows doesn’t popup and if the new user closes adssp portal without any modification, the new user will automatically enroll and appears in the Enrolled users report from admin adssp portal
Upgrade ADSSP from 5700 to 6002 (3 steps) - Suggestios?
Hi everyone !! In a few days I am planning to upgrade our adssp from 5700 to 6002, so do you have any sugestions,? it's better to make a tkt on support team? or can i do it by my self following the instruction on https://www.manageengine.com/products/self-service-password/service-pack.html? Our instalation was made by default. Thanks a lot ! Alex
Security updates for Microsoft Edge (Chromium - based)
Hello everyone, Security updates for Microsoft Edge (Chromium-based) has been released to fix several vulnerabilities. The details of the vulnerabilities addressed are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High CVE-2020-6514
Security updates for Microsoft Edge (Chromium - based)
Hello everyone, Security updates for Microsoft Edge (Chromium-based) has been released to fix several vulnerabilities. The details of the vulnerabilities addressed are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High CVE-2020-6514
Security updates for Microsoft Edge (Chromium - based)
Hello everyone, Security updates for Microsoft Edge (Chromium-based) has been released to fix several vulnerabilities. The details of the vulnerabilities addressed are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High CVE-2020-6514
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
“The State of ITSM in the COVID-19 Pandemic” survey report
Hi there! We hope you’re safe and healthy. The pandemic triggered the workforce’s rapid migration from offices to home-based work environments. This effort was largely driven by IT teams like yours. Your team has likely tackled various challenges and overcome gaps to establish a productive remote work environment. To better understand the implications of the pandemic on ITSM, we decided to gather insights via a survey, ultimately receiving responses from over 500 IT professionals around the world.
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
v11118: FFR Section Based
We're in the process of testing this update and have questions about these enhancements: SDF-62184 : Option to show/hide section based fields in the request form using field and form rules. SDF-69545 : Option to execute FAFR actions at the section level of the request form. Where are these located? Is there any documentation in the Admin guide?
[Term of the Day]: Kerberos
Term of the Day “Kerberos” Definition — What is Kerberos? Kerberos is a network authentication protocol designed to provide strong authentication for client/server applications by means of secret-key cryptography. The authentication is based on tickets used as credentials, allowing communication and proving identity in a secure manner even over a non-secure network. Kerberos was initially developed by the Massachusetts Institute of Technology (MIT) for Project Athena in the 1980s. The protocol
Critical remote code execution vulnerability in Windows DNS server (CVE-2020-1350)
Hello there, Patch Tuesday July 2020 comes with a fix for the critical vulnerability CVE-2020-1350 in Windows DNS Server. This vulnerability is classified 'wormable' and has been given a CVSS score of 10. Cause of this vulnerability: This vulnerability exists due to the improper handling of requests by Windows Domain Name System (DNS) Servers. Impact of this vulnerability: To exploit this vulnerability, an unauthenticated attacker should send malicious requests to a Windows DNS server.
Critical remote code execution vulnerability in Windows DNS server (CVE-2020-1350)
Hello there, Patch Tuesday July 2020 comes with a fix for the critical vulnerability CVE-2020-1350 in Windows DNS Server. This vulnerability is classified 'wormable' and has been given a CVSS score of 10. Cause of this vulnerability: This vulnerability exists due to the improper handling of requests by Windows Domain Name System (DNS) Servers. Impact of this vulnerability: To exploit this vulnerability, an unauthenticated attacker should send malicious requests to a Windows DNS server.
Critical remote code execution vulnerability in Windows DNS server (CVE-2020-1350)
Hello there, Patch Tuesday July 2020 comes with a fix for the critical vulnerability CVE-2020-1350 in Windows DNS Server. This vulnerability is classified 'wormable' and has been given a CVSS score of 10. Cause of this vulnerability: This vulnerability exists due to the improper handling of requests by Windows Domain Name System (DNS) Servers. Impact of this vulnerability: To exploit this vulnerability, an unauthenticated attacker should send malicious requests to a Windows DNS server.
“The State of ITSM in the COVID-19 Pandemic” survey report
Hi there! We hope you’re safe and healthy. The pandemic triggered the workforce’s rapid migration from offices to home-based work environments. This effort was largely driven by IT teams like yours. Your team has likely tackled various challenges and overcome gaps to establish a productive remote work environment. To better understand the implications of the pandemic on ITSM, we decided to gather insights via a survey, ultimately receiving responses from over 500 IT professionals around the
Desktop Central Silent Install using MDT
I am trying to deploy DesktopCentralAgent.msi using MDT 2013. I know that you can deploy using GPO but I would prefer to use MDT. The issue I'm having is none of the silent switches will work. Any advice would be greatly appreciated.
Allow users to switch their Site when filling out a request
Hi everyone using build 11120 is it possible to allow an end user to change the site the request will be for? We have a handful of end users that work across multiple sites and we cannot use the AD site from their user profile for approvals or routing. However, the users are savvy enough if we give them a drop down they can set on a template they can accurately pick which site the request is for, however, this field appears to be grayed out for end user and only links to what their AD account matches.
[Tips & Tricks] A simple guide on text formatting toolbar
The purpose of formatted text on an email or ticket reply is to enhance the presentation of information. Good formatting distinguishes different parts of your text and helps viewers take in your message. You can apply formatting on every element of the content, from a single character to an entire paragraph. Body text needs to be readable and easy on the eyes. Headings should be big and bold, and they should also be consistent throughout the document. Important lines need to be highlighted. Quotes
SSLv2 enabled on port 9000 but should not be
I have deployed the AssetExplorer agent as part of our ServiceDesk Plus system, I disabled all protocols except for TLS1.2 as seen below. Agent version is 1.0.32 I saved and downloaded the agent and deployed it, and you can see on the clients the registry options look to be OK per what I setup in SDP for the agent. However, my vulnerability scanner (Nessus) has detected SSLv2 (only) enabled on port 9000 of our clients now. I confirmed by using OpenSSL client to test: And it fails on SSLv3 and all
Notifications via the Mobile App?
It look like one of the more recent builds includes mobile app-based notifications? Is anyone using that functionality? I wanted to get some impressions on what notifications are available via the app (which IMO is sorely in need of functionality updates, it's pretty pitiful what you can do in the app vs the desktop interface).
[Term of the Day]: Over-the-top
Term of the Day “Over-the-top (OTT)” Definition — What is OTT and what is its purpose? The acronym OTT stands for Over-the-top that refers to film and television content provided via a high-speed Internet connection at the request and to suit the requirements of the individual consumer. The term itself stands for “over-the-top”, which implies that a content provider is going over the top of existing internet services. With OTT video delivery technology, people now have a multitude of options
[Blog] Benefits of moving ITSM beyond IT to Enterprise Service Management (ESM)
Enterprise service management (ESM) is an extension of IT Service Management (ITSM) tools, processes and/or best practices to non-IT departments, such as HR or facilities and other functional areas of the enterprise to better serve the needs of teams and individual employees. Consider ITSM and ESM as points on a spectrum that begins with an ITIL framework where ESM is the practice of applying ITSM with a strategic approach for designing, delivering, managing and improving the way IT is used within
[SD-88462] bug in Central server settings in asset explorer
[bug report] hi, Central server settings in asset explorer have a bug, when the site defined in service desk plus is non-English, its name is displayed as question marks in the central server settings in asset explorer. thanks.
Description field and summary of resource
It would be nice if the Description field wasn't just a single line (i.e. multi-line) when editing. Trying to decipher what's written can be a pain sometimes. Also, if you could hover the mouse over the resource/account and after a period of time (e.g. 1-2 seconds) a summary would pop-up; this summary could be very similar to the 'Resource Information' you get when you view the resource via 'Resource Details Report'. Alternatively you could add the Information icon as you have done so with user
[11.1 Build 11100] Intermittent Email attachments not sending
Hi There, We have a ServiceDesk Plus and recently sometimes when sending an email with an attachment, the attachment is not sent. For Example, in the attached image we have an email sent from Servicedesk plus showing an attachment - this attachment was 80KB. By the time the email arrives at the next hop (Our Exchange Server) the email is only 2KB so it seems as though despite stating an email had an attachment, the attachment was never put on there. Is there any solution to this? Cheers Paddy
IT analytics in 90 seconds: Manage your ServiceNow processes like a pro
Identify procedural bottlenecks that are impeding incident closure, and stay on top of every process involved in resolving an incident using Analytics Plus for ServiceNow. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
[SDF-57194] Add Business Rule Action
Please add the following business rule action (Admin->Business Rules->Add new business rule->Perform these actions): "Move to Site". I need move request to specific site by requester e-mail.
Survey Configuration and enable/disable for specific requester
Hi All, i have a question related to Survey Config at Service Desk Plus. Version : 8.0.0 Build 8016 when we activate survey, i can set survey frequency based on 3 options 1. when a request is closed. 2. when "N" no. of requests are closed. 3. when "N" no. of requests from a requester are closed. now, my requirement is, i would like to send survey request only to certain requesters or I should be able to exclude certain requester while sending survey form i am ok with either of the above.
Using MS Authenticator for push notification
Is there anything in the pipe works to allow push notification to work with the MS Authenticator app? get that ME wants people to use the specific product; however its just another app that users have to install on their phones. We already use the MS app for other MFA solutions and keeping that consistent would be great.
accessing reset password / lock account via web link
Hello, Is it possible to access the "reset password / unlock account" screen via web link ? Can be useful for most users, since they use a third party publish application (Load Balancer) to access terminal servers. Right now Its accessed only when trying to login to terminal servers with the default windows RDP Client. Regards, Henry Bahous
SMS Account Setup Verification not allowing option for Country Code
In previous versions of SelfService the country code is required for SMS (text) to function. We onboarded our first new employee today since the upgrade to 6000 (6002) and he is being prompted for his phone number. There is a + sign at the beginning, but there is no option to enter a 1 (USA). He can only enter 10 digits for the number and it fails to send the text. We have validated SMS works through the admin interface. How do we correct this?
Dual Login Prompt when accessing Self Service
Since the upgrade to ver 6000, we now get a double pop up each time we attempt to access Self Service. If we cancel, we can log in fine. If we log in using the dialog box, we have to log in a second time to gain access.
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