Teams Integration
Anyone else attempting the Teams integration instructions yet (https://help.servicedeskplus.com/integration-with-microsoft-teams)? Keep getting the below manifest parsing error when error when trying to install the app in Teams... Error while reading manifest.json: "staticTabs[1].name" is required "staticTabs[1].contentUrl" is required "staticTabs[2].name" is required "staticTabs[2].contentUrl" is required
Sync Service Desk Plus Asset Management with OpManager
Hi, Is there anyway to use information (sync) stored in OpManager database in ServiceDesk Plus? I mean we don't want to do double domain scans and adding lots of network devices in both products. And one more thing, I know that we can already sync OpManager and ServiceDesk Plus for automatic ticketing but I want to sync complete asset information (and not only a few like device name, ...) and store them in ServiceDesk Plus.
Patch Tuesday July 2020 - Supported updates
Hello everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-07 Servicing Stack Update for Windows 10 Version 1809 and Windows Server 2019 (KB4558997) 2020-07 Servicing Stack Update for Windows 10 Version 1803 (KB4565552) 2020-07 Servicing Stack Update for Windows 10 Version 1709 (KB4565553) 2020-07 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4565554) 2020-07 Servicing Stack Update for Windows 10 Version
Patch Tuesday July 2020 - Supported updates
Hello everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-07 Servicing Stack Update for Windows 10 Version 1809 and Windows Server 2019 (KB4558997) 2020-07 Servicing Stack Update for Windows 10 Version 1803 (KB4565552) 2020-07 Servicing Stack Update for Windows 10 Version 1709 (KB4565553) 2020-07 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4565554) 2020-07 Servicing Stack Update for Windows 10 Version
Patch Tuesday July 2020 - Supported updates
Hello everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-07 Servicing Stack Update for Windows 10 Version 1809 and Windows Server 2019 (KB4558997) 2020-07 Servicing Stack Update for Windows 10 Version 1803 (KB4565552) 2020-07 Servicing Stack Update for Windows 10 Version 1709 (KB4565553) 2020-07 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4565554) 2020-07 Servicing Stack Update for Windows 10 Version
Identity Governnce challenge #1 : How to standardize access policies for better Identity governance with ADManager Plus?
With the Identity Governance landscape evolving quickly, one can never be too prudent about choosing the access management policy model for their organization. Based on their users, applications and resources, organizations choose between Role based access control (RBAC), Attribute based access control (ABAC) or a hybrid of both. ADManager Plus provides the following capabilities to manage and regulate users' access that help your organization standardize access policies, Rule based access
REST API - Account Resource - "Resource Description" and "DNS Name" fields - set to null?
I have created some "account" resources via the REST API and if I do not specify a value for "Resource Description" and "DNS Name" it auto populates these fields with: Resource Description ="Created by user via API ...." DNS Name = <exact same value specified as RESOURCE NAME> I have tried specifying "" (null) and " " (one blank space) in the input data but in both cases I receive the "default" value. "RESOURCEDESCRIPTION":"" "DNSNAME":" " Is there a way to make these fields blank - I do not
Google stable channel updated to 84.0.4147.89
Hello everyone, Chrome 84 has been updated to stable channel 84.0.4147.89 for Windows, Mac, and Linux. Various security issues have been fixed with this release, the details of which are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High
Google stable channel updated to 84.0.4147.89
Hello everyone, Chrome 84 has been updated to stable channel 84.0.4147.89 for Windows, Mac, and Linux. Various security issues have been fixed with this release, the details of which are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High
Google stable channel updated to 84.0.4147.89
Hello everyone, Chrome 84 has been updated to stable channel 84.0.4147.89 for Windows, Mac, and Linux. Various security issues have been fixed with this release, the details of which are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High
[Term of the Day]: CRM
Term of the Day “Customer Relationship Management” Definition — What is CRM? CRM stands for customer relationship management. As its name suggests, CRM software is a system that helps businesses manage all the interactions it has with customers and potential customers. It includes various strategies and techniques to maintain a healthy relationship with the organization’s existing as well as potential customers. CRMs can be customized to meet requirements that vary from organization to
problem to add vcenter 5.5 and 6.5 to opmanager
hello i want to add vcenter 5.5 and 6.5 to opmanager 12.5.129 but dont add and a error occurd :Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong) Thanks
Sophos to ME MDM
Hi, Is there any guides/tips/recommendations when migrating from Sophos (or any other) MDM solution to ME??? Thanks
ServicesDesk Doesn't start after update
Hi: I have a Servicedesk version 11000, it's working fine, but when i did an upgrade to 11100, after all the update process, the service doesn't start, i tried with run.bat from /bin directory, but i doesn't start: I reinstall the service with sd_service.bat -r and sd-service.bat -i and it doesn't works. Can you help me please? Thanks a lot
When are DC going to support WhatsApp, fully?
Hi guys, You seem to now support it as a templated software deployment product, for Windows only. However, you do not seem to support it for patching and you don't support the Mac version at all. Cheers, David.
prevent duplicates in ad manager plus user creation template
i've done this : https://www.manageengine.com/products/ad-manager/admanager-kb/append-numbers-to-logon-names-in-case-of-duplicates.html but i'm still getting the error saying that the object already exists. what am i missing?
ME ADManager - Unlock User Management
Why is "Delete User" the first button (and its large) on the report page of Locked-out Users, and the Unlock User button is just a small padlock? I dont know how many times we have had to restore users because of an inadvertant click on the wrong button.. Can the "Delete User" be moved to the other side of the page or removed alltogether...? I'm not sure why that is set as the primary action. Thanks
Monitoring Domain Controllers
What is the best practice to monitor domain controllers without using a domain admin account?
SSL Certificate Monitoring
Can someone provide steps on how to configure this in AppManger?
[Term of the Day]: Optical Character Recognition
Term of the Day “Optical Character Recognition (OCR)” Definition — What is OCR and what is it used for? Optical character recognition is usually abbreviated as OCR, also called text recognition, is a technology that converts images to text so that computers can extract text data from image files. This can be a huge productivity shortcut for students, researchers, and entrepreneurs who deal with a lot of documents. Once you process a document with OCR technology, you can easily edit, search, index,
[Tips & Tricks] Company logo in Request Print Preview
As you all may know about the feature that allows you to print the request in ServiceDesk Plus. We have had several customers requesting to include the organization/company logo to this print preview as printing of the request is part of the access management procedure requested by the audit team and print copy must have the company logo. This requirement was accomplished by a custom HTML and we would like to share it here as it can be useful to many of our users. Follow the steps below to configure
Technician cannot resolve request "value not provided"
Hello, I have an issue where I as the full admin can resolve an issue but my technician gets a weird property window popup with a warning "value not provided". Anyone run into this one?
Technician Notifications - send the note
hi, I was wondering if there is a way to send someone's note to technician by mail or rest post. I know its possible to notify that someone replied to the ticket but is it possible to send the message content? thks
SDP OP with Teams integration
Hey all, So I follow the instructions on how to integrate Teams and SDP OP 2x, I also removed the lines from the "manifest.json" as per Teams Integration. But when I go to my request tab i get a blank screen as per the screenshot below. i even went ahead and replaced the URL with Https://google.com and still the same screen. Did anyone get this working if so can you please share.
Convert email to Service request.
I have a business need to create service requests from email. I have a business rule to create a ticket with particular subject line in an email. But i need it as a service template instead of incident template. Is it possible to do this? Any suggestions?
Adding Notes/Comments and Updating request Tasks does not trigger a Update on Requests
Hi All, We have a custom trigger that triggers any time a request is Created or Updated. What it basically does is send information to our Helpdesk partners ServiceNow instance. However the challenge we are seeing is that when a Note is added in SD+ or when a Request Task is updated in any way it does not register as an update on the request. Because of this the custom trigger does not get triggered. Is there a way to fix this or is it a design issue in SD+? If by design, then this is a poor
Approval flow for an SR
User adds request --> Goes for Level 1 Approval. If it is approved, it goes to Level 2 Approval, and so on. Requirement is: 1. if the request is rejected in Level 1 approval, the user needs to edit the request and resubmit for approval. 2. if the request is rejected in Level 2 approval, it needs to go back to Level 1 approvers/users to verify. is it possible to achieve the above two requirements? We are using Service Desk V10.5 Looking forward for your Support.
Field & Form Rules: Tasks
Hi, I am currently trying to create a new Field & Form Rule (On Form Submit) for a new incident template. My goal is to apply tasks to this template automatically. So I created task templates in advance and when I try to add them under "Actions" it says "no matches found". I feel like I should see all of the task templates there. Am I missing something? I've attached a screenshot. Thank you in advance.
Cannot Export Passwords
We cannot export passwords when logged in as any account, including global admins. The options are disabled even though we followed the steps in the article Exporting Passwords for Secure Offline Access, updated PMP to the latest version, and tried with Chrome, FF, and IE. Any suggestions are appreciated.
Ability to View Status Change Date in Change Reports
Hello, I have a request for a feature enhancement that could be useful for our organization and potentially many other organizations that utilize Change Management in SDP Cloud. Having the ability to view the date and time that a status was changed would be very useful in the reports section of SDP. For example, being able to see the date and time for when Change Requests were approved in the CAB Evaluation stage.
[Blog] Purchase Order Life Cycle
In good old days, the purchase orders process was sluggish, to order a product the organization had to type or print the PO. It had to be routed internally between departments for approval. After the PO approval, it had to be mailed or faxed or emailed to the vendors. This old-fashioned paper method could take weeks to complete. Today PO process has been digitized, it takes very minimal time to order and complete the PO life cycle, without any human errors. A purchase order or PO is a requisition
[Term of the Day]: Subject Matter Expert
Term of the Day “Subject Matter Expert” Definition — What is SME? The Subject Matter Expert also referred to as "SME", an individual who is highly knowledgeable in a pertinent field within the organization. SMEs are in high demand in organizations, they provide technical advice on process designs and product specifications, they work either as external consultants or internal staff. SME's play a vital role in different working sectors like BPO's, HelpDesk, Human Resource Management,
SLA Timer (On Hold Status)
Hello, Guys, I need help. In our installation of ServiceDesk Plus, we have a problem with SLA Timer. Despite we have set timer stop for On Hold Status (default) timer don’t consider pause. For example SLA 4h, timeline: work – 4,5h, On Hold (wait for Customer response) – 8h, work – 0,5h, closing the ticket. Service Desk calculates 9h of delay, instead of real 1h. How can we configure the system in our way?Thanks for help. Damian
Password Manager Pro New Setup issues
Setup Primary Server – ChangesDB. - Configure Replication – Installation of Secondary Server. This is First time login to both Primary and Secondary server so once its open the default screen on Primary Server We put admin /admin The URL loads for changing password but it does not show any options to change the password . As per logs we get the following error: Caused by: java.sql.BatchUpdateException: Cannot insert the value NULL into column 'ROLENAME', table 'PassTrix.dbo.Ptrx_UserSessions'; column
SQL HA Cluster Configuration Failing
Hi Team, We are facing issues while configuring the SQL HA. After running configurereplication.bat. The test went successful , but while configuring we are getting the following error : ERROR OCCURRED: Password validation failed. The password does not meet the operating system policy requirements because it is too short. InDetails : [12:10:03:026]|[07-09-2020]|[INFO]|[15]|[com.adventnet.passtrix.sqlserver.replication.SQLServerReplication]|[connectDBServer]: Slave database : PassTrix| [12:10:27:483]|[07-09-2020]|[INFO]|[24]|[com.adventnet.passtrix.sqlserver.replication.SQLServerReplication]|[createPublication]:
When I create PO, I didn't see services that define in Vendor Services page as manually
Hi, For keep integrity of data, I defined all services in Vendor Services, but when I want to create PO, I didn't find my services in select field. Also when I create service in PO page with quick add service in below of select, I can see it, but I can't see all services that created in Vendor Services. Also I have this problem for products that exist in Product page and I can't see these products in PO product selection list. I think it's bug. What should I do? Do you have any solution? Build No:
Please add search box in the top of Preventive Maintenance Tasks page
Hi, I have more than 100 PM in SDP v11.1.18 and I need the search box for search within all preventive maintenance tasks. Please add this feature to the next release. Thanks for helping
Identify unused software packages
Can a report be run to identify software packages not associated with "Configurations" or "Custom Groups" ?
ADSelfService Plus 6002 Hotfix Release
Hello! We are glad to announce the release of build 6002 with the following issue fixes: Issue fixes: Fixed an issue which prevented sending the password expiration notification and expired password notification to users with the Password Setting Object applied to them. Fixed an issue that prevented saving multiple mail addresses under Notify Admin in the Notifications tab of Advanced Policy Configuration settings. Provision for verification of user enrollment status with Duo Security
Contracts
Hi, is it possible we can add in additional field in contracts? also add more contracts status option?
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