[SD-87472] Permission Issue creating new support groups
ServiceDesk Plus 11.1 Build 11114 Hello, I'm facing an issue that appears suddenly.... I'm trying to create a new support group but the app starts to show me the following message: "User does not have sufficient privilege". Of course, the user that I'm using have the SDAdmin permission asigned and even the issue persists trying with new test user with the same privilege. I appreciate your help.
adselfserviceplus owa integration
hi. i'm testing adselfserviceplus and i'm trying to integrate with owa i'm at the start, where i need to replace data inside logon.aspx i'm not a coder, and some of the stuff in the manual is unclear maybe someone has a predefined logon.aspx to send me? i don't want to break anything in the original file by pasting wrong data in the wrong place.
Import Multiple Requests Into Project
HI, Is there a way to import multiple requests into a project. I know I can add one at a time from within a request, by clicking 'Associate Project'. But is there a way to import many requests at once?
How to fix the unauthenticated product integration vulnerability
Hello Everyone, We wanted to let you know that a security vulnerability was detected in ADSelfService Plus and we have fixed it. This article explains how you can fix this issue. What is the issue? ADSelfService Plus had a vulnerable endpoint which allowed a user to integrate ADSelfService Plus with any other supported ManageEngine product, bypassing authentication. Which version of ADSelfService Plus is affected? All ADSelfService Plus builds below 5817 are affected. What is the severity level of
ADManager Plus users
Newbie here. Just had this project, to implement ADMP in our environment and create processes around user administration mostly. I find that the ADMP documentation is very heavy on the sales side of things (how ADMP can cut your repetetive admin tasks) but extremely light on the how to side of things. I'm currently trying to figure out the users inside ADMP itself and why, when I modified some users, they got moved into the Direct Users group in ADMP. Every time I search for users or ADMP users
worklog information missing for tasks that aren't associated to Projects, changes, or requests
Greetings. I am new to Analytics plus, so I apologize if this is a silly question. We purchased this to get more reporting out of our ServiceDesk Plus product. I am trying to create reports for the worklogs that my people create. I am noticing that the worklogs that are associated with some tasks are missing. Upon further inspection, I am missing the tasks as well, best I can tell. as an example, I created a new task from the home page within SD+ and added a worklog. I performed a sync to ensure
ADManager Plus security advisory regarding unauthenticated product integration vulnerability (CVE-2020-24786)
Hi, We wanted to let you know that a security vulnerability, CVE-2020-24786, was detected in our product and we have fixed it. Read on to know how you can identify if your ADManager Plus installation is affected, and fix it. This article also lists the steps to protect your installation in case it is not affected. What is the issue? ADManager Plus had a vulnerable endpoint which allowed a user to integrate his/her installation with any other ManageEngine product installation, bypassing authentication.
[Critical] ManageEngine Log360 - Security advisory regarding unauthenticated product integration vulnerability fix
Dear Patron, We would like to inform you that the latest version of Log360, build 5166, fixes a critical security issue. Some versions of Log360 have the unauthenticated change to integration system vulnerability, which was reported on Medium by Florian Hauser. This article explains how you can identify if your Log360 installation (including the add-ons) is affected, and fix it. It also offers the steps to protect your installation even if it is not affected. What is the issue? Log360 had a vulnerable (CVE-2020-24786) endpoint
[Critical] ManageEngine EventLog Analyzer - Security advisory regarding unauthenticated product integration vulnerability.
Dear Patrons, We would like to inform you that the latest version of EventLog Analyzer, build 12136, fixes a critical security issue. Please go ahead and read about the issue and how to fix this issue in your deployment. What is the issue? EventLog Analyzer had a vulnerable endpoint (CVE-2020-24786) that allowed users to integrate their installation with other ManageEngine product installations, bypassing authentication. This could potentially lead to a data leak. Who are all affected? All users
Query Report produces error
I am trying to produce a report using a custom query and am getting an error reported through the MESD query editor. This query runs fine in a query analyser. I am using MYSQL and MESD Plus - MSP v8.1 Build 8106 and I have several other customer queries that run without issue. The query is: select wot.workorderid "Request ID", name "Site", ifnull(first_name, 'Unassigned') "Analyst", case pd.PRIORITYNAME when '1. Critical' then 'Critical' when '2. High' then 'High' when '3. Medium' then 'Medium' when
Time Sheets in Russian language
Service Desk Plus MSP 10.5 10507 Postgres (Windows) Technician Cyrillic names problem: https://drive.google.com/file/d/1L1zof0aUtnalDuyR8Q5UewWxpj8FGH4_/view?usp=drivesdk Translation missing: https://drive.google.com/file/d/15Ws8bs3u7irBq329OWJMmSCK9hJcr3Ja/view?usp=drivesdk Missing time sheets in the approval list: https://drive.google.com/file/d/1Z7sT84lYXzPzwNhGtXl4i5fKjZ9OqmKx/view?usp=drivesdk Please test this feature with Russian Language as it doesn't work properly.
Start mail fetching button doesn't work in Russian Language
Service Desk Plus MSP 10.5 10507 Postgres (Windows)
[Term of the Day]: OAuth
Term of the Day “Open AUTHorization” Definition — What is OAuth? It is a standard that applications can use to provide client applications with “secure delegated access”. It works over HTTPS and authorizes devices, APIs, servers, and applications with access tokens rather than credentials. With OAuth, resource owners can configure separate permissions for each client requesting access to the same resource and modify/revoke access at any point of time. There are two versions of OAuth: OAuth
Azure Sentinel Data Connector
Hi, Would like to see that PMP gets support for Azure Sentinel as a data connector. This can be helpful to get all events with Azure Sentinel allowing us to view dashboards to create and manipulate data to provide a comprehensive overview of all privileged accounts managed by PMP. Regards, Ilias
[DidYouKnow-38] Unable to start ServiceDesk Plus as service
Some of us would have come across a situation, where ServiceDesk Plus works only through CMD prompt by executing the RUN.bat (batch file) and fails to start as service. This situation most likely occurs after application restores or migrating the application to another drive on the same server. The reason behind this issue is, the ServiceDesk Plus service is already registered with an old installation, the server will not allow the same service to get registered again on the same name. We can fix
Issues with API requsts triggers
When I create requests by api, then the trigger for changing requests does not work. But when creating requests manually, everything works well. What to do?
How to disable technician that deported without remove history and worklogs
Hi, Some technicians in my organization after one or two years deported or dismissed. When I delete technicians, all requests that assigned to this technician move to unassigned. It's very bad. How to disable these technicians that deported without remove their request history and worklogs? What should I do? Do you have any workaround?
How to identify and mitigate the unauthenticated product integration vulnerability.
Some versions of ADAudit Plus have the unauthenticated change to integration system vulnerability. This article explains how you can identify if your ADAudit Plus installation is affected, and fix it. It also offers the mitigation steps to protect your installation in case it is not affected. What is the issue? ADAudit Plus had a vulnerable endpoint which allowed a user to integrate ADAudit Plus with any other supported ManageEngine product, bypassing authentication. This could lead to a data
Page Script - Hide Fields in Assets
I have a large Phone Inventory that is currently managed via spreadsheet. There are dozen's of columns full of information. If this information were to be migrated to ServiceDesk, we would need to create dozen's of Additional Asset Fields to match the columns. These fields ONLY apply to our phones and nothing else. But because these fields would show up on every asset we have, we did not put them into ServiceDesk since it would clutter up every asset page we look at. Is there a way to have these
Set AD Authentication to Default?
is there an option to set AD Authentication to the default when users navigate to the login page?
Hide mobile number selection stage when one mobile number is set
Hi, I need to decrease stage of Password Reset. I wanna to hide mobile number selection stage. What should I do? Thanks for helping
ADSelfService Plus 5815 released with an important security fix
Hello Everyone, We have released a new build of ADSelfService Plus, 5815, which fixes a security vulnerability. Issue Fix: Security fix to ensure ADSelfService Plus is immune to unauthenticated remote code execution (RCE) vulnerability, which was reported by Pieter through our bug bounty program. [ CVE-2020-11518 ] New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
ESM question
Hi How does ESM handle an incoming email request to two different ESM groups? If an email goes to H.R and Facilities is CC'd - do both groups know about each others requests? Is a request created for both groups? Does H.R even know that Facislities also got the same request.
Exchange Reporter Plus build 5510 released with enhancements and issue fixes
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5510. This release features security enhancements and bug fixes. Enhancement: Users can now use LDAPS to secure all communications between Exchange Reporter Plus and Active Directory. Public Folder Replicas report generation speed has been enhanced. Issue Fixes: The CVE-2020-24786 vulnerability, which allowed unauthenticated changes to the integration system's configuration, as reported by Florian Hauser, has been fixed. Issue
[Tips & Tricks] Guide to manage your asset license and Inventory tracking
Tracking IT or Non-IT assets becomes a task for the IT admin. We end up switching tabs and applications in and out to go through our existing inventory. Being an IT Admin with ServiceDesk Plus have you ever wondered what's eating up the license? Follow this trick to save up some license counts. Steps : Visit the Dashboard and click on the "Asset" tab. Click on "View all" for an asset summary. Once on the summary page, asset count will be highlighted, also Non-IT assets with ServiceDesk Plus has no
[Term of the Day]: SSL
Term of the Day “Secure Socket Layer” Definition — What is SSL? SSL stands for "Secure Socket Layer" It is a standard technology that encrypts communication between users and a website, SSL is required to run any web application on Https. The technology has a hidden layer of encryption that safeguards any sensitive data (like password, credit card information, or any online transaction, etc..) that's transferred between two systems. Even though TLS (Transport Layer Security) is the cryptographic
adding new / existing resources to groups via API
When creating users via the WUI, you can specify the 'group name' it belongs to. However, the API doesn't seem to have this option. It would also be nice for the output of resources returned form a PMP server via the API to show what group the resource belongs to.
PAM360 - Security Hotfix Release - 4501
Hi, PAM360 4501 has been released and is now available for download. This release comes with an important and most awaited security fix. Please see our Release Notes to learn in detail about the same. How to Upgrade to Build 4501? If you are an existing customer of PAM360, download the upgrade pack from the following page: https://www.manageengine.com/privileged-access-management/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire PAM360 installation folder in a local folder. This
ADSelfService Plus 5817 released with an important security fix
Hello Everyone, We have released a new build of ADSelfService Plus, 5817, which fixes a security vulnerability. Issues Fixed : Fixed a vulnerability which allowed a user to enable integration with other supported ManageEngine products bypassing authentication [CVE-2020-24786] , which was reported by Florian Hauser. Issue in using Push Notification authentication for logging into ADSelfService Plus when TFA is enabled. How to update? A service pack for this build will be released soon. Stay tuned.
Password Manager Pro - Security Hotfix Release - 10406
Hi, Password Manager Pro 10406 has been released and is now available for download. This release comes with an important and most awaited security fix. For more details, please see our Release Notes. How to Upgrade to Build 10406? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire Password Manager Pro installation folder
Issue resetting user passwords for Local Authentication - SDP sending wrong password
In my environment (v11110), I have a mix of AD Users and Local Authentication. I have set my Local Authentication password set to Random Password under ESM - Active Directory. If I use the Reset Password for a User, the system requires me to specify a password. When the user receives the email with their self-service login details, it gives them a different password. How do I get the system to send the correct password for resets?
Service Desk Toolbar Logo
With the Navigation pane at the top of the screen, in the old UI my true company logo used to appear, in the new beta UI it is just block letters of the logo, and not the actual log, is there a way to show the actual logo? If I click on the hamburger/tictactoe board to the right of the current logo, when that opens it shows my actual logo, and that is what I would like to appear in the Navigation pane instead.
Assets in tickets
Hi all, Our servicedesk lists assets automatically within tickets based on what i think is the user raising the request, is there any method of changing these assets related to the user so it doesn't link tickets to things like docking stations but rather the pc they are logged into? thanks, Andrew
servicio servicedesk no inicia después de restauración
Buenas tardes: Traté de actualizar mi servicesdesk de la versión 11110 a la 11114 pero tuve un problema con la actualización, hice el proceso de restauración con el backup que toma antes del proceso de actualización con los pasos de este link:https://www.manageengine.com/products/service-desk/upgradefailure.html, pero al finalizar la restauración el servicio de servicedesk de windows no inicia, ejecuto el ícono en el escritorio y desde los servicios de windows y no inicia, no obstante, ejecuto el
Define Several incoming Email
Hi, How can Define Several incoming Email? We have 2 email account to get ticket (support & warranty) and how I can add multi Email for get request by emails?
query reports error log
Where the errors from query reports are stored? So many times I run the query with no result and no error and I can't debug the query.
How do you properly pass script arguments?
It's unclear to me how to type arguments so they pass to the script properly. Let's take the DeleteUnusedLocalProfiles.ps1 script you provide in the Script Repository Templates. It says Script Arguments: "<No. of days not used>" When I type the number of days, do I type 30 or "30" or "<30>" ? Thanks.
PMP (Premium Edition) 10.4.0 - Windows server 2016 - Machine is shutting down
Hi, i faced a problem with an unknown shutting down on my PM server wrapper.log : STATUS | wrapper | 2020/05/17 06:19:19 | Machine is shutting down. INFO | jvm 1 | 2020/05/17 06:19:21 | System going to Shutdown --- received process interrupt INFO | jvm 1 | 2020/05/17 06:19:21 | Shutting down the JVM now! INFO | jvm 1 | 2020/05/17 06:19:21 | Stopping Services [02:00:34:029]|[05-17-2020]|[com.adventnet.taskengine.backup.DbBackupTask]|[INFO]|[133]: Exiting doCleanup(props) :: {backup.failure.policy=5,
How to fix the unauthenticated product integration vulnerability
Hello Everyone, We wanted to let you know that a security vulnerability was detected in Exchange Reporter Plus and we have fixed it. This article explains how you can fix this issue. What is the issue? Exchange Reporter Plus had a vulnerable endpoint which allowed a user to integrate Exchange Reporter Plus with any other supported ManageEngine product, bypassing authentication. This could lead to data leak. Which version of Exchange Reporter Plus is affected? All Exchange Reporter Plus builds below
How to fix the unauthenticated product integration vulnerability
Hello Everyone, We wanted to let you know that a security vulnerability was detected in AD360 and we have fixed it. This article explains how you can fix this issue. What is the issue? AD360 had a vulnerable endpoint which allowed a user to integrate AD360 with any other supported ManageEngine product, bypassing authentication. This could lead to data leak. Which version of AD360 is affected? All AD360 builds below 4228 are affected. What is the severity level of the vulnerability? This is a critical
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