Hi,

Is there a way where we can remove the "First Response" requirement upon acceptance of Ticket? We would want to lessen the steps needed to complete the Ticket Acceptance.

My idea is to have it automated. Send the response to the Ticket requestor upon Ticket Acceptance instead of crafting an email or sending a template or putting a note that adds another step.

We would want to implement LEAN on this and remove another step.

Thanks!