EC Server Stopped Notification
Is there a way to set a notification or alert when the EC Server goes down or the service is not running. We had the EC Server Service stop running but I didn't receive a notification about it.
Device Downtime Schedule after upgrade to 12.8.587
So after the upgrade to 12.8.587 there are 2 new options with Device Downtime Schedule, which is nice. The only issue is now, we want to continue to with suppress alarms during downtime, like before the upgrade. But for us to do this, we need to recreate
Apple account on ipad : where is the code ?
Hello, I've configured shared ipad with guest mode (which work) and the possibility to use apple account. But when i want to connect to my apple account, a "code" is requested. I cannot figure out where this code is defined (on business.apple.com, i don't
ADD COMPUTER RIGHT
Hello, I want to delegate the right to install agent to a user without giving him administrator right. As I can see in Agent/Computers menu, the option Add Computer(s) isn't available : So, how to delegate the Add Computer right ? Thanks. Regards.
[Live webinar] 5 AD automations to cross off your IT team’s 2026 to-do list
As the year winds down, most IT teams are reflecting on what slowed them down; endless access approvals, group updates, and compliance checks that never stop piling up. What if you could automate all of that before next year starts? In our upcoming live
Providing access to the application - notification by status
Colleagues, good afternoon. I have a question from a user who is interested in such a feature: In the created application there is a function "Grant access to the application" so he wants the Statuses for this application to come in the same way to them
Cannot execute script at startup
Hello, I want to use a script to clean an public user session at the opening (on pc / windows 11), but seems there is some restrictions (and don't found where configure these restrictions in ManageEngine Mobile Device). Is there a workaround ? Thanks
Latest version - reply / forward template now doesn't allow ...
Hi We upgraded to version 14105. Working fine but my technicians are complaining that the new reply / forward pop up you can no longer be moved: we were previously able to move the reply pop up over to another screen and write our responses while looking/navigating
Secondary target
Hi, I'd like to add shortcuts to desktop for an specific user when it logins to an specific machine, I've read the manual but I can't find the "secondary target" configuration. Thanks.
Very Slow data transfer from to/from USB connected devies?
Hi, we're running EC build 11.4.2516.21, and in the months since we upgraded to this version, a number of users have reported really slow transfer speeds when copying files to/from USB storage devices. They are reporting transfer rate maxing out at a
Timer Jobs not pulling through in Applications Manager
Hey there I have an issue with our SharePoint monitors in App Manager where the Timer Jobs are not pulling through. I have Powershell Mode monitoring enabled and everything else pulling through fine, besides the Timer Jobs. I mentioned this in a previous ticket, request ID #49000007893914 Info: 1. We are running SharePoint 2013 across our 4 SP servers. 2. Please find screenshot of monitor attached, as well as the App Manager build. Please help, need to get monitoring on this asap. Are there any other
ServiceDesk
In Service Desk is there a way you can build me a report on throughput time for tickets in that CRM Support Group? I'm giving you a High level task. Please do you best and give me a link to the results. This is not a high priority task just a nice to
Was the 'reply pop-out' fixed?
Hi, We put off upgrading our SDP version because there was a change that when you clicked 'Reply' it wouldn't appear in a pop-out anymore, and would only be shown within the same window. Was this ever fixed so that the new reply box would still appear
[SD-107072, SDF-108469] New Send Notification window in 14102
Hi The new Send Notification window in 14102 is really bad. When I responding to a request. In previous version I could resize window, scroll the request I responding to and move it to other monitor. In 14102 nothing of this is possible. It is stuck at
Devs' got it wrong.
Hi. Just updated to version 14202. One of the issues we were hoping was fixed was not being able to use multiple monitors when replying: https://pitstop.manageengine.com/portal/en/community/topic/latest-version-reply-forward-template-now-doesnt-allow
Problem applying patch ManageEngine_OpManager_12_0_SP-5_0_1_2.ppm (Build upgrade 124006 → 124196)
Hello, I’m trying to upgrade OpManager from build 124006 to 124196 using the patch ManageEngine_OpManager_12_0_SP-5_0_1_2.ppm, but the Update Manager stops during the pre-installation phase with a JRE compatibility error. Environment details: Product:
Looking to export email addresses from a Pick List on a ticket
I have created a form for my organization to edit email aliases that requires the user to enter the users to add or remove from a multi-pick list. These are two separate lists but they have the same problem: This pick-list is extremely easy for the Requester
Create automatic task
Hello everyone, We would like to add the following feature. 1/ If a request is assigned to a technician, a default task will be automatically created with a 30-minute delay. 2/ After 30 minutes, if no other tasks are added besides the default task, a
Newest Windows Agent (11.4.2528.10.W) Causing Issues with RDP?
Our cloud instance and agents were just updated on the 19th and since then we've had issues with RDP on almost all of our workstations and servers. We're not 100% certain it's the endpoint agent but we're not aware of any major updates or changes that
Transfer Data Iphone after setup Mdm?
Any ideas on how to pass data from an iphone after having done the configuration and add the phone in the Mdm? I find that after adding them I cannot transfer the data from the old phone to the new one. On behalf of Manage Engine, is there any provision
phpMyAdmin 'pma' user with empty password set
Our vulnerability scanner is complaining we have the pma phpMyAdmin user set with an empty password. This is a Windows server. Where can I find config.inc.php file so that I can set a password for the pma account? Also, does anyone know if setting a password
Unable to start manage engine admanager plus as a service
when starting the service I get the error The ManageEngine ADManager Plus service terminated with the following service-specific error: %%4294967295 I can however run the server and gain access to the application
Exchange Reporter Plus build 5726 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5726. Important: As Microsoft has deprecated the Get-Message and Get-MessageTraceDetail cmdlets for tenants in the Microsoft 365 global cloud, reports and audit
Group By for Query Reports
Is is possible do Group By Query Reports like you can on Custom Reports? I have wrote a Query Report to replace an existing Custom Report for Pending Requests to give more control over how the data is formatted. For example only displaying a portion of
Network Interface Utilization Reports Show 95 Percentile = Max
Totally new to OpManager...I am looking at OpManager Integrated Reports showing Rx and Tx Traffic. The reports' 95th Percentile Value equals the Maximum Value on all 7 interfaces of the report. I'm trying to understand how/where OpManager calculates the
Adding "Service Affected" Field to Problems Module and Related Windows
Hello, I’m looking for guidance on whether it’s possible to add the "Service Affected" field to the Problems module and related windows in ServiceDesk Plus. Specifically, I’d like to include this field in the following areas: Problems List View: In the
Report on Notes
Hello. Could you tell me if there's a way to generate a report to track open tickets that don't have a note? We'd like to create a dashboard that displays tickets transferred from one support line to another without a note added.
Veeam Agent For Windows (6.3.2.1302)
When we can expect new patch for Veeam Agent for Windows ? Vendor release that a week ago.
Service Update: Mail Fetching and Sending Delay in UK DC
Dear Customers, We apologize for the inconvenience caused. We are currently experiencing issues with mail fetching and sending delays when using Modern Authentication in UK DC accounts. Our preliminary analysis indicates that this is a network level issue
Uninstall an app
Hello, As admin, How can I uninstall an app from only one device without touching other managed devices. Thank you!
[Masterclass 2025] Episode 3: Showcasing and delivering effective IT services with ServiceDesk Plus MSP [October 29]
Hi there, In the third episode of ServiceDesk Plus MSP Masterclass 2025, we'll discuss how to design, implement, and manage a robust service delivery process to cater to your individual customers' service needs. We'll also explain how approvals, SLAs,
[Masterclass 2025] Getting started with ServiceDesk Plus MSP Cloud [October 30]
Hi there, In this ServiceDesk Plus MSP Cloud Masterclass 2025, we'll discuss how to effectively configure your instance, customize your help desk, automate service desk processes, and make the most of the PSA capabilities in ServiceDesk Plus MSP Cloud.
WinSCP update
the link you provided to download the newest version of WinSCP is incorrect. The link you provided is: https://excellmedia.dl.sourceforge.net/project/winscp/WinSCP/6.5.4/WinSCP-6.5.4-Setup.exe
The "Run as Manageengine" button does not appear.
Hello, After creating a privileged application list, I cannot deploy the policy. Since I cannot distribute it to user computers, the "Run as Manageengine" button does not appear. It was working before, but I started experiencing this problem after updating
Monitor for JD Edwards
Can AppManager monitor J.D. Edwards?
Support for Entra ID integration is now available
H its great to see that finally Entra ID is officially supported !! can you let us know if Entra ID Groups are supported and that we can pick up them as target Also is this the official documentation for Cloud version https://www.manageengine.com/products/desktop-central/onboarding/how-to/integrating-entra-id.html
PAM360 discover win resources inquiry
Hello all. Just a question. In schedule Resource Discover for windows resources, is it possible to: 1- disable auto-discover for local accounts. 2- restrict users from accessing locally using RDP I already deleted local accounts because users will use
Emails between two Service Desks
We have an ICT Service Desk and we have a HR Service Desk. They need to be able to send emails to one another. ICT Service Desk tickets are ##22821## HR Service Desk tickets are ##HR-9696## How can updates be automatically assigned to the correct calls,
Change template request icon after update 15120
After updating to the latest version of servicedesk 15120, I have a problem with changing the incident/service report template icon. When I click the "Change" button, it takes me to the servicedesk home page. Has anyone solved this problem? It appears
Patch deployment - allow user to specify desired time when postponing
Hello everyone. Some of our users have said it would be ideal if when they are prompted to install updates, rather than just having the option to postpone by one or two hours, could they specify an exact time for patch installation to begin? Use cases
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