Third-Party Updates Not Syncing from Upstream to Downstream WSUS Servers (Patch Connect Plus Environment)
Hi everyone, I’m testing Patch Connect Plus in a multi-tier WSUS setup, and I’ve run into an issue where third-party updates published to the upstream WSUS do not appear on the downstream WSUS servers after synchronization. Here’s my setup and what I’ve
End of Support announcement for Windows XP, Vista, Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Customers, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Endpoint Central will officially discontinue support for Windows XP, Vista, Windows Server 2003,
Masterclass 2025: Episode 9 - Leveraging GenAI and last-mile automations to improve operational efficiency in ServiceDesk Plus [October 30]
Hi there, In the ninth episode of Masterclass 2025, discover how your enterprise can leverage generative and predictive AI features paired with last-mile customizations to meet your unique service delivery needs. In this episode, we'll walk through: Integrating
Task email notifications by group
Hi I have a new support group that does not want to receive any task notifications. All my other groups want to continue to receive task notifications. Is there way to stop task email notifications by group or subject line or any other way to stop task
Task Not Triggering for Pre-Approved Hardware Offerings
Dear All, We have a Service Template named “Hardware and Accessories Request” which contains fifteen (15) different hardware offerings with radio button selection. A few of these hardware offerings are pre-approved and are provided directly to the requester
How do I remove Zia Parser text?
My notification template does NOT contain anything about this: Why has this been added to all of our outgoing emails? Zia Parser isn't even turned on!
How to Allow Requesters to Access Multiple Accounts in ServiceDesk Plus MSP
Hi team, We’re in the process of moving from a single-account setup to a multi-account structure, where each account represents a different customer. However, our sales team members are currently configured as requesters, and when they log in, their access
Bitlocker PIN UI
Hello Team. We use the Widows system with Ukrainian language. EC does not currently support it, and our users will offer non-localized EC UI windows. For example - creating a PIN UI. We need to edit the text in this window. I know this is currently not
Opmanager update error DBA_10000
I am trying to update from 12.8.188 to 12.8.406. When trying to do so, the update fails with the following error: DBA_10000. The error says there is something wrong with the database and to contact support. I have not gotten anywhere with that yet. Opmanager
ManageEngine security advisory—Important security fix released for ManageEngine Access Manager Pro
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine Access Manager Plus. CVE ID: CVE-2025-11669 Severity: High. What is the issue? An unauthorized access vulnerability was discovered
Users can't passed through the survey if they have authorized in the Service desk Plus
After upgrading to version 15.1 build 15130, users cannot complete the survey if they have logged in to Service desk Plus. When the user clicks on the link from the survey mail, he receives the message "The user does not have permission". When user have
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine PAM360. CVE ID: CVE-2025-11669 Severity: High. What is the issue? An unauthorized access vulnerability was discovered in PAM360.
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine Password Manager Pro. CVE ID: CVE-2025-11669 Severity: High. What is the issue? An unauthorized access vulnerability was discovered
Associate automatic task in new request
Hello everyone, I think you're well. Is it possible to associate a default task template with requests generated by a requester on Servicedesk Plus? I've already created the task template, but it needs to be generated or associated automatically when
Zoho CRM -> SDP MSP Integration - Not Working in Recent Months
Issue: We are having an issue with our Zoho CRM -> SDP MSP integration. We are unsure when in stopped working, as it did work in the past, but it appears it may have broken around January of this year (2025). Info: - SDP MSP On-Prem, v. 14.9 Build 14930
Update License Mobile Device Management Cloud
Hello, Our MDM licence is expiring soon, could you facilitate us any document on how to update it? All the documentation we have found is for On-premise MDM, but ours is located in Zoho's servers.
Unable to Retrieve Fields Associated with a Specific Service Template
Dear All, I am trying to retrieve all the fields associated with a specific Service Template, but I’m unable to get the expected response using the below API input data. Kindly review and let me know if I’m missing any parameters or if there’s an alternate
ADSelfService Plus: Imposible to LOG IN if "User must change password at next logon" is enabled
Application: ADSelfService Plus Version: 6.5.1.5 → 6.5.1.9 (Post-upgrade) Issue Description: Following the recent critical upgrade to version 6.5.1.9, we’ve observed a change in behaviour affecting user Log in on the App. In our organization, when a password
SMS Gateway not working
Hello, I am trying ADSelf Service for my company as a reset tool for our employees , one of the important features that I need is to reset password through SMS , so I contacted my Service provider to send me API access to send SMS in our company name
Patch Tuesday Updates: October 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42594 - 2025-10 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5066876) (ESU) (CVE-2025-24052) (CVE-2025-24990)
Patch Tuesday Updates: October 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42594 - 2025-10 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5066876) (ESU) (CVE-2025-24052) (CVE-2025-24990)
Patch Tuesday Updates: October 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42594 - 2025-10 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5066876) (ESU) (CVE-2025-24052) (CVE-2025-24990)
US DC Slowness
Dear Customers, Apologies for the inconvenience caused. Due to network level disturbance, we are currently experiencing slowness in the ServiceDesk Plus Cloud application hosted in our US Data centre. Our team is currently working on it and will update
signature
Does the site have a signature section? If so, where do I go to install it? doodle jump
Port 8095 redirect to port 443
Hi I have a new Log360 installation, first everything worked fine. But when I tried to add a certificate something got broken. I change server.xml but created a copy of the file first. I forgot to enable HTTPS under Admin. After I changed back to the original server.xml I cannot access Log360 at all. When I go to http://log360.domain.com:8095 I am redirected after a second to https://log360.domain.com. https://log360.domain.com is the address to ADAudit. I get the same error on server, http://localhost:8095 redirect
M365 Security Plus 4803 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4803. Issue Fixes Some minor issues have been fixed. How to update? Update using service pack. New to M365 Security Plus? Download the fully functional free trial
M365 Manager Plus build 4803 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4803. Issue Fix An issue that caused the following reports to fail when collecting data on mail traces that have null values for Sender Email Address has been fixed.
ServiceDesk Plus and ServiceNow - has anyone done a Pros/Cons & pricing between the two?
Hello - In my business, we are onboarding more and more clients with ServiceNow and are assessing if it's a tool we want to use as well. Clearly, SDP is the cheaper choice, and frankly, does 85% of what we need it to. The integration between ServiceNow
Ride the Chill—Experience the Thrill of Snow Rider!
Feel the icy wind in your face and the snow crunching beneath your board — welcome to Snow Rider , a one-of-a-kind snowboarding game that captures the excitement of gliding down a mountain filled with daring obstacles and endless fun! In Snow Rider, your
File Upload though API
Hi, I noticed in your latest update 7922 file upload in the API is available. and i am VERY happy it is. unfortunately when implementing it into my outlook add-in i get an error regarding the size of the attachment. "Error while adding attachment. You can't attach files of size of more than 20 MB" document attached is the input and as you can see this is not close 20MB :) This is definitely not the case here. I see three options but i might be wrong 1. Error message being displayed is incorrect
Software Deployment tab > Deployment > Self-Service Portal missing
Hello, I have the paid ManageEngine Endpoint Central Professional version installed. I went through the steps to have Self-Service Portal enabled in the web GUI. But, under the deployment tab under settings, there is no new tab for Self-Service Portal.
ServiceDesk Plus MSP – Latest version not available in dowloaded installer version
Hello , I’m preparing to install ManageEngine ServiceDesk Plus MSP and I've noticed that when I download the installer from the official website, the version provided is 14850, while the latest published version is 14940. Could you please verify if the
Excluding singel computer from restart
Hi all, I have the requirement to exclude one Computer from the automated restart after updates. Normally we do the restarts on Sundays but this special occasion one PC has to run throughout the weekend. How can I do that? Thank you.
Self Service Portal Enhancement Requests
Suggestions: Allow multiple (custom named) pages or tabs to further categorize installations. Currently you just have "Apps" and "Updates". I would like the ability to make "Quick Fixes" and "Company Apps" that I can assign installations to. Support direct
Application Control - Blocking File Paths in User Profile
I'd like to block executables from running in %USERPROFILE%\Downloads or C:\Users\*\Downloads to avoid users from running executables they may have inadvertently downloaded. Is there a way to do such a thing with Application Control? Other applications
Not fancy improvements in the new version
Hi everybody, am i the only one that find not fancy at all this 2 graphical things came from one of the latest updates? - icon of a folder on the left of the service categories - useless and huge frame (always opening extended) saying "no service categories
MDM Disconnect / Remove from Computers
I'm looking for the correct way to disconnect the EC MDM profile from computers remotely. I see the deprovision option in MDM for a computer, but I don't want to remove any data just the MDM profile itself. Is there also a way to turn off MDM auto enrollment
When will Asset booking be available in SD Plus cloud
Asset booking is available in the on-premises version, when is this likely to be seen in the cloud version? It's a feature we are keen to explore. Thanks.
[New Release] ADManager Plus' latest build 8025 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8025. Issues fixed Fixed an issue where the Microsoft 365 tab appeared blank for technicians and was only restored after editing and saving the technician
Zia Bot not showing Incident templates
Hi, What config have I missed, under Zia Bot it will show the 'Ask for a resource' but not 'Raise a ticket' even though all incident templates are set to Show Requester. Think I've had this before but I can't remember how it was fixed. Build 15130
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