[Masterclass 2025] Getting started with ServiceDesk Plus MSP Cloud [October 30]
Hi there,
In this ServiceDesk Plus MSP Cloud Masterclass 2025, we'll discuss how to effectively configure your instance, customize your help desk, automate service desk processes, and make the most of the PSA capabilities in ServiceDesk Plus MSP Cloud.
Whether you're new to the platform or looking to optimize your current setup, this Masterclass has everything you need to get effectively started with ServiceDesk Plus MSP Cloud.
A sneak peek at this epiosde's agenda
Setting up your organization's basic instance information, like Instance Settings, Sites, Operational Hours, and Organization Roles
Adding the technicians, customers, and respective end users into the application
Configuring Mail Server Settings and Mail Filters
Customizing basic help desk configurations, like the category, priority, and urgency
Setting up automations, like Business Rules, SLAs, and Technician Auto Assign
Tracking technician efforts accurately through Timesheets
Generating invoices for services efficiently using Billings
Managing the technician workload effectively with Resource Management
After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.
Date: Oct. 30, 2025
Time: 11am BST | 11am CDT
Duration: 60 minutes
Regards,
Aditya