[Masterclass 2025] Episode 3: Showcasing and delivering effective IT services with ServiceDesk Plus MSP [October 29]
Hi there,
In the third episode of ServiceDesk Plus MSP Masterclass 2025, we'll discuss how to design, implement, and manage a robust service delivery process to cater to your individual customers' service needs. We'll also explain how approvals, SLAs, and tasks can be automatically associated with a service request template for a smooth IT service delivery experience.
A sneak peek into this epiosde's agenda:
Defining service categories according to your requirements.
Personalizing a service request template with a user-friendly drag-and-drop interface.
Adding dynamic questions using additional fields and resource information.
Setting up approvals, SLAs, tasks, checklists, and form rules.
After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.
Date: Oct. 29, 2025
Time: 11am BST | 11am CDT
Duration: 60 min.
Regards,
Aditya