[QUIZ- 6] : ITAM :Unified Agent in ServiceDesk Plus
We are excited to bring our quiz activity for the recently held virtual meetup session on ITAM: Unified Agent in ServiceDesk Plus . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for
Announcement Customisation
Announcements can be an extremely powerful tool, are there any plans to enhance the customisation of it? Below are some ideas of enhancements I would use for my organisation: Restricting announcement visibility to Sites / User groups - stops un-affected
[SDF-25173] Sound Alert
To Manageengine Team, I am using Service Desk 7.0 in orgnization and I need Alram Or Sound Notification when i receive request. Thanks
New Release: ADManager Plus' latest build 7116 rolled out. Update Now!
Hi, We are excited to let you know that we have released the latest build of ADManager Plus, 7116, which includes a Product Security Hardening option with a hardening score, fixes for the vulnerabilities detected recently and more. Download this build
SSL certificate SAN record validation
I had an incident recently where the SAN records in an SSL certificate were not renewed correctly. I couldn't see a way to to raise an alarm for that with the current SSL monitor. I'm thinking something that would raise an alarm if SAN record does not
[Free webinar] What's new in Analytics Plus in Q3, 2021?
In the previous quarter, we launched a gamut of interesting features and updates such as AI-driven insights, blended analytics, scenario planning, and more. To learn more about the latest updates and features in Analytics Plus, sign up for our free webinar
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
Data-driven IT management is key to propelling your IT forward, achieving cost and process efficiency, and ensuring seamless operations. The challenge lies in bringing IT data from several applications into a single console for analysis. Analytics Plus,
Add the new user creation number to team
Hello everybody, I hope to find near you a solution to my problem. Here is the problem: I have a test template for creating user accounts on our active directory and also on Office 365 and the skype line (we are in a hybrid environment). For a few months,
Post update issues
Problems started to appear with the last update. Alerts templates became uneditable. Username and password fail on the first login, but login on the second attempt. I add a signature in the user personalization section, but when the request is answered,
ServiceDesk Plus Fresh Installation not working
Hi Fellow community members have been trying to install & test Servicedesk Plus trial version for last one week, but so far unsuucessful. Installer finishing successfully, but from logs it seems the pgsql default instance is not getting configured properly.
Changing the background or icon color
Hi All, Any idea how can we change 1) the background color of the menu bar 2) change the default '?' icon We are receiving feedback that the icon are difficult to be find. We are working on version 11.1 Build 11142 Thanks
Rack View Custom Device Images
Im looking to see if there is a way to use custom device images in Rack views. I've seen information regarding custom icons in business views but not Rack Views.
[Webinar] Want to obtain a 360-degree view of your application based IT infrastructure? Here’s how you do it!
When a business application goes down, the results can be catastrophic. System outages can result in lost productivity, brand reputation damage, data leaks, and a breach of service level agreements.
Custom Report
Hello I have been looking at creating a custom report which would combine Missing Patches By Severity Based On the Release date and Separated By each Operation system so it would look a little like this for each Operating system present on our network Assets Critical High Medium Low Less than 30 days 31 - 90 days 91 – 180 days 181+ days Is this Something that would be possible?
Skip MFA when ADSelfService is down does not work for OWA login MFA
We had to shut down our internal AdSelfService server for maintenance and this is what our users were greeted with when they tried to log into Exchange. No one could bypass the MFA error page despite us having the bypass checkbox selected.
How to mass-enable Endpoint MFA on client PCs
Hello, we are trying to roll out Endpoint MFA to all of our Windows computers. I've configured the policy settings we need but am looking for a way to mass-enable Endpoint MFA in the installed agents. From official documentation I am reading that for
SCHEDULED SLA VIOLATION REPORTS
Hi, I have set up daily reports that show Tickets Approaching SLA Violation. Is there a way to have the Report NOT got out if no violations exist for that particular day so that Report doesn't go out to the Mailing list?
Unable to Add to or Modify Reply Field in Tickets
As of this morning, I've had a few users report not being able to reply or input into the reply field on tickets. You can't select the box to even type in. We've had a few users report it, all running different versions of Chrome, some running the same
Zero-day (CVE-2021-41773) vulnerability in Apache HTTP Server - Desktop Central not vulnerable
Hello everyone, A zero-day has been discovered in Apache HTTP Server. This vulnerability is tracked as CVE-2021-41773 and allows attackers to perform directory traversal attacks. This vulnerability is being exploited in the wild. Vulnerability details:
Export Data with AD
Hi expert, I have a question related to AD export data to CSV. I'm using AD Manage Plus and create a report with 4 columns: SAMS Account, Custom Field, Email, Modify Date. When I exported data to CSV program automatically add 2 more column S.No. My questions:
Change Field Name Label In Template
I want to add employeeNumber to the user Modify template. I have done that but I don't see any way to change the label. I want it to say "badge number" so people entering user modificastions know which employee number is in there . is this possib
[Term of the Day]:Neobank
Term of the Day “Neobank” Definition — What is Neobank? The term Neobank literally means “new bank”, derived from the Greek word νεος (neos) meaning “new”. It is an umbrella term for the new generation of cutting-edge, fully digital banking services
Custom Script to clear/delete data Organization attribute for disabled account
Hey Team, I'm using custom script automation to clear data from these fields: Title, Department, Company and Manager but somehow this is not working. I've attached the script I'm using. I've already imported the ActiveDirectory Module on the server.
[Security advisory] Insufficient authentication and authorization handling vulnerability in Desktop Central
Hi there, This is a security advisory regarding an insufficient authentication and authorization handling vulnerability (CVE-2021-37414) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who is affected?
Google fixes high-severity security vulnerabilities in Chrome 94.0.4606.81 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.81 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes high-severity security vulnerabilities in Chrome 94.0.4606.81 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.81 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes high-severity security vulnerabilities in Chrome 94.0.4606.81 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.81 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
[Virtual MeetUp] Free Training on New Features Released in Version 11.3
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 10th session of Virtual meetup, which is scheduled for 23rd September 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Use ADSelfService Plus GINA agent without VPN to change cached credentials
Is it possible to configure a GINA agent so that it changes a cached credential but doesn't require VPN connectivity?
New Login screen --> traductions not working
In the new login screen in 6114 i can see "enter your password ..." switching to french language, this message is not translated I ve also modified the properties file to translate by myself, but it's not working Thanks
Mobile App vulnerability
Adding to the vulnerability reported in https://pitstop.manageengine.com/portal/en/community/topic/adssp-mobile-app-does-not-follow-the-mfa-for-reset-unlock The enabled setting: Self-Service > Multi-factor Authentication > MFA for Reset/Unlock > MFA for ADSelfService Plus Login When using Change Password on the Web-browser of a laptop/desktop, this bring a MFA option to go through which is good and needed. However, when performing Change Password from the mobile app, there is No MFA requested..
APM-Siebel Enterprise Server
Hi, I would like to know if there exits a table of the supported versions of siebel enterprise server on Applicactions Manager. I had the version 8.1 and when was added the monitor in the tab of Perfornmace View does not show information. Thanks & Regards.
[Security advisory] Insufficient authentication and authorization handling vulnerability in Desktop Central
Hi there, This is a security advisory regarding an insufficient authentication and authorization handling vulnerability (CVE-2021-37414) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who
Reset software metering summary
Hi, Is it possible to reset the count in the software metering summary? Thanks James
new computers get added to a group
Is there a way to automatically add new computers that get added to the system to be added to a group? Rich
iPad enrollment error
Dear Community! I enroll 4 devices with DEP. 2 devices enrolled perfectly, but 2 devices not. Their status is: Awaiting User Assignment. When I click the Assign User action, I get the following error message: Invalid value for the parameter {0} What do
Prodution server is down
Hi Gents, On last Saturday, we´ve tried to upgrade the Service Desk Plus to the latest version, unfortunately it wasn´t successful, So we used to snapshot to put up the server, but it was running with a lot of internal error, today we decide to restart
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
Data-driven IT management is key to propelling your IT forward, achieving cost and process efficiency, and ensuring seamless operations. The challenge lies in bringing IT data from several applications into a single console for analysis. Analytics Plus,
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
Data-driven IT management is key to propelling your IT forward, achieving cost and process efficiency, and ensuring seamless operations. The challenge lies in bringing IT data from several applications into a single console for analysis. Analytics Plus,
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
Data-driven IT management is key to propelling your IT forward, achieving cost and process efficiency, and ensuring seamless operations. The challenge lies in bringing IT data from several applications into a single console for analysis. Analytics Plus,
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