Add a Collection to the Self Service Portal
Hi Everyone, Is there a way to add a configuration collection to the Self Service Portal for end users to run? I have a collection that consists of a registry change, then a message box and finally another registry change. It would be perfect if the end
Logon User DB Schema
Can someone point me to where in the DB Schema I can find the value for last logon user?
[Security advisory] Authentication bypass vulnerability in SupportCenter Plus versions 11012 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in SupportCenter Plus, which has been identified and rectified. Users of SupportCenter Plus (all editions) with version 11012 and
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus MSP versions 10527 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in ServiceDesk Plus MSP, which has been identified and rectified. Users of ServiceDesk Plus MSP (all editions) with version 10527
Create SSL Wildcard Certificate to AD Manager Plus
Hi everyone, I need to create a SSL Wildcard certificate to AD Manager Plus. I ve seen this kb but it does't specify if its a wildcard cert. Install SSL certificate in ADManager Plus (manageengine.com) Also, I ve seen a guide to install this wildcard
[Security advisory] Authentication bypass vulnerability in AssetExplorer versions 6800 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in AssetExplorer, which has been identified and rectified. Users of AssetExplorer (all editions) with version 6800 and above might
Powershell scripts not editting attributes
We have a number of powershell scripts which are called as part of the automation policy. I can see in the logs that the script calls correctly and adds the %username% correctly but the actions never complete. If I go directly to the server and run these
Notification Template variable implementation
Issue: When a variable substitution has no value, the literal variable name is included in notifications. Current behavior: For instance, a user created with no extension (using the ipPhone field), has a notification generated that includes the literal
Self-Service Portal deployments
It would be helpful if we could see deployments that have been done from the self-service portal. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Microsoft Edge for chromium business stable channel update fixes CVE-2021-30632
Hello everyone, Microsoft has released its latest Edge Stable channel (Version 93.0.961.47) which comes with the fix for CVE-2021-30632. According to the Chromium team, this vulnerability is being exploited in the wild.To patch this vulnerability, initiate
Microsoft Edge for chromium business stable channel update fixes CVE-2021-30632
Hello everyone, Microsoft has released its latest Edge Stable channel (Version 93.0.961.47) which comes with the fix for CVE-2021-30632. According to the Chromium team, this vulnerability is being exploited in the wild.To patch this vulnerability, initiate
Microsoft Edge for chromium business stable channel update fixes CVE-2021-30632
Hello everyone, Microsoft has released its latest Edge Stable channel (Version 93.0.961.47) which comes with the fix for CVE-2021-30632. According to the Chromium team, this vulnerability is being exploited in the wild. To patch this vulnerability, initiate
Feature Request in survey per request
Hi, In our organization, We need a feature to view or submit a survey for a Request directly in the request detail page as a tab. OR Redirect Requester to survey window just after a closing request by requester... can we hope you release something like
[Term of the Day]: Lean Startup
Term of the Day “Lean Startup” Definition — What is Lean Startup? A Lean Startup is an organized approach to start a business that relies on validated learning, testing, and constant product or service version releases to shorten development cycles
Adobe releases updates (APSB21-55) to fix several critical vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed several critical, important, and moderate security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code
Adobe releases updates (APSB21-55) to fix several critical vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed several critical, important, and moderate security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code
Adobe releases updates (APSB21-55) to fix several critical vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed several critical, important, and moderate security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code
Exchange Reporter Plus releases build 5612 with a new security issue fix
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5612, with the following issue fix. A vulnerability which permitted upload of arbitrary files via some file upload endpoints has been fixed by permitting only the desired file formats.
Bloqueio de Usuarios
Boa tarde estou com a versão O que está acontecendo em alguns momentos aparece que o usuário está bloqueado. Alguem pode me ajudar ? O erro é esse
Keep MSI Properties with Auto Update
Hi, When using auto update is there a way to keep the "MSI / MSP Properties for installation" config when the package is auto updated? We are deploying Zoom and require some specific config for the deployment to assist with auto signing in but have found
Is there API to enumerate picklist additional field values
Is there any API to enumerate picklist additional field values?
SDP / Reports by contract type
SDP 11205 / standart Can I add additional fields to the site entity? For example, indicate the number and type (hourly / fixed payment) of the contract?
Site down?
We are currently not able to get a hold of support team on the phone, in chat and created ticket. Is anyone else having issues with connecting to the servicedesk cloud plus? This is what we are seeing
Reboot during software install process
Is it possible to do the following? - Uninstall software - Reboot - Install software - Reboot We have a software upgrade happening and the following needs to happen: 1) Uninstall previous version taskkill 2 processes msiexec /x - 4 packages delete 2
Azure Ad with MFA setup in Azure AD
I have followed the procedure in https://www.manageengine.com/products/passwordmanagerpro/help/azure-ad-integration.html, however, after attempting to Login with the correct username/password I am presented with an error incorrect username/password. I looked at the logs: Caused by: javax.security.auth.login.LoginException: com.microsoft.aad.adal4j.AuthenticationException: {"error_description":"AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location,
Key Manager Plus 6150 is now Available!
Hi all, We are happy to announce the release of Key Manager Plus 6.1 (Build 6150). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. New Feature Support for SAML-based Single-Sign-On (SSO)
ServiceDesk Plus Masterclass 2021 Season 2 - Session 3: An overview of ServiceDesk Plus' integrations with Microsoft services
Hello there, In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve
Zero-day - CVE-2021-40444 - Patch details
Hello everyone,Below are the patch details for the zero-day CVE-2021-40444 Bulletin ID Patch ID Description MS21-SEP2 32037 2021-09 Security Only Quality Update for Windows Server 2012 R2 for x64-based Systems (KB5005627) (CVE-2021-40444) MS21-SEP2
Zero-day - CVE-2021-40444 - Patch details
Hello everyone,Below are the patch details for the zero-day CVE-2021-40444 Bulletin ID Patch ID Description MS21-SEP2 32037 2021-09 Security Only Quality Update for Windows Server 2012 R2 for x64-based Systems (KB5005627) (CVE-2021-40444) MS21-SEP2
Zero-day - CVE-2021-40444 - Patch details
Hello everyone,Below are the patch details for the zero-day CVE-2021-40444 Bulletin ID Patch ID Description MS21-SEP2 32037 2021-09 Security Only Quality Update for Windows Server 2012 R2 for x64-based Systems (KB5005627) (CVE-2021-40444) MS21-SEP2
ADSelfService Plus 6112 Hotfix Release
Hello everyone, We are glad to announce the release of build 6112 with the following enhancements and issue fixes: Enhancements : Mac Agent support has now been introduced for macOS Big Sur. Mobile app support to block specific email domains and mobile
ServiceDesk Plus Cloud Masterclass 2021 Season 2 - Session 3: An overview of ServiceDesk Plus Cloud's integrations with Microsoft services
Hello there, In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus Cloud and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services
End of Support for Quick Books On premise Integration With ServiceDesk Plus MSP
Dear Users Greetings for the day. We are stopping Integration support for Quick Books(QB) On premise software with immediate effect. We request users to migrate to the QB cloud model or you can try our ZOHO Books. For any assistance/clarifications, please
Android app crashing when logged in as requester and creating a ticket
On version 11306 if I am logged in as a requester the first time I enter the application I can create tickets without any problems, if I close the app via android taskmanager or restart my phone the app will constantly crash unless when attempting to
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2021 Q3 release. Post that release, any upcoming releases will not have access to the V1 Request Admin
Automated Closed resolved requests not working
In fact, I am facing a problem that is: When the request is resolved, it is not closed after two days as specified in the attached picture. We ask you to help us solve the problem. Thank you very much More Details: SDP Version: 11.1 Build 11109 My greetings
11303 Patch Broke Custom Triggers/Scripts!
The 11303 Patch Broken a Custom Trigger/Script I have that automatically sets the Status of a Ticket to "in-Progress" upon Requester Reply. This is now broken as well - screen attach and script below. Can anyone help me solve this? So far the 11303 patch
[SDF-60606,SDF-66538] additional variables for reply templates
could you create variables like 1. list of Cc recipients, 2. when was email sent 3. last reply, 4. all previous conversations (like when you hit reply button) - I am asking for this because when you create reply template I do not know how to add there
Email asking for help with not much description
When we get a new email asking for help - Is it possible to make it where people get an email if they dont put in a minimum description? For example when we get an email with a very little description of the problem to email the requester back with a
September Patch Tuesday 2021 - Supported updates
Hello everyone, Here is the list of September Patch Tuesday 2021 supported updates New Security Bulletins : 2021-09 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB5005698) 2021-09 Security Only Quality Update for Windows
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