September Patch Tuesday 2021 - Supported updates
Hello everyone, Here is the list of September Patch Tuesday 2021 supported updates New Security Bulletins : 2021-09 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB5005698) 2021-09 Security Only Quality Update for Windows
September Patch Tuesday 2021 - Supported updates
Hello everyone, Here is the list of September Patch Tuesday 2021 supported updates New Security Bulletins : 2021-09 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB5005698) 2021-09 Security Only Quality Update for Windows
SDP integration with TFS
Hi Team, Is it possible to integrate TFS with SDP for project and timesheet management.
Can't view requests
Hi, Everytime I try and view any tickets I am facing with the below. I'm not sure how to resolve.
Assign ownership via API with email address
I currently use a PHP script to assign assets to users from within one of our other business applications. I use this part pf the XML to assign the asset to a user. However, I have some employees that have the same name. Is there a way to assign an asset to a user by email address via the API (because employees with the same name have different email addresses)? <multi-valued-parameter name="Assign Ownership"> <record> <parameter><name>User</name><value>$user_name</value></parameter>
Google fixes 2 zero-days (CVE-2021-30632 and CVE-2021-30633) and several high severity vulnerabilities in Chrome 93.0.4577.82 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.82 for Windows, macOS, and Linux. This update comes with fixes for 11 security vulnerabilities out of which CVE-2021-30632 and CVE-2021-30633 are exploited in the wild. The details
Google fixes 2 zero-days (CVE-2021-30632 and CVE-2021-30633) and several high severity vulnerabilities in Chrome 93.0.4577.82 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.82 for Windows, macOS, and Linux. This update comes with fixes for 11 security vulnerabilities out of which CVE-2021-30632 and CVE-2021-30633 are exploited in the wild. The details
Google fixes 2 zero-days (CVE-2021-30632 and CVE-2021-30633) and several high severity vulnerabilities in Chrome 93.0.4577.82 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.82 for Windows, macOS, and Linux. This update comes with fixes for 11 security vulnerabilities out of which CVE-2021-30632 and CVE-2021-30633 are exploited in the wild. The details
[Term of the Day]: Cookie-Free Domain
Term of the Day “Cookie-Free Domain” Definition — What is Cookie-Free Domain? A Cookie-Free Domain is a very simple concept. Exactly referring to a domain that does not send commands to a user's browser to store cookies from a website. In general,
What is the difference between importing users through Active Directory and LDAP?
Running version: 11.3 Build 11304 I know what the difference is in the two services as a whole, but when reading the descriptions in ServiceDesk Plus, they appear to be almost the same thing. Can someone enlighten me in what the difference is and or the
How to Change "is billable" value
Hi, till now, our Worklogs have been submitted with "Yes" Value for "Is Billable" field. how can I change this value to "No" for All Worklogs in the database???? Can you provide the a query for this??? My SDP MSP version: 10510 My Database : MSSQL S
Security Advisory - RecoveryManager Plus versions 6041 and below.
We have addressed a recently discovered authentication bypass vulnerability affecting the REST API URLs in RecoveryManager Plus. This article provides more information on the issue and how to resolve it. What is the issue? An authentication bypass vulnerability
Office365 mail configuration
When trying to authenticate, after entering the Office365 email credentials, the screen goes blank.
Hiding additional fields in a ticket for administrators
I have an application template with many sections and additional fields. All these fields are subject to various rules and when the application is made out, not all of them are visible, but only necessary. But when a technician receives a request, he
Change request types
Dear all, What are the change request types you apply in ServiceDesk Plus? In which cases do you create a new change request and submit it to the approval mechanism? Can you please provide an example?
Deprecating few params of v3 API urls
Dear users, We would like to inform you that we have made some changes to the V3 API (URLs starting with /api/v3) format. These changes are incorporated in the 11204 version of the application. To avoid disruption of service or normal operations, we
Technician Key Help
I already generated Technician key, but where should I put the Technician Key? Also, what will be the codes in XML? Thank You
M365 Security Plus 4417 Security Fix Release
Security Advisory We have fixed an authentication bypass vulnerability affecting a few REST API URLs used for integration in M365 Security Plus. This article provides more information on the issue and how to resolve it. What is the issue? An authentication
M365 Manager Plus 4417 Security Fix Release
Security Advisory We have fixed an authentication bypass vulnerability affecting a few REST API URLs used for integration in M365 Manager Plus. This article provides more information on the issue and how to resolve it. What is the issue? An authentication
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
Why can't I pick - closed?
When updating the status - "schedule status change" why can't I chose a 'closed' status? I want the request to close if I don't hear back from the client. For example they send a request - we udate our status to "HOLD - waiting to hear from user" then
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
Can ADManager display members of a Dynamic Distribution Group?
I'm trying to view the membership of a Dynamic Distrbution Group through ADManager. Is this possible and, if so, how? Thanks, Adam
Assign or notify to group after approval action
Hi, When the approval action is taken, the request must either be assigned to a group and notify the group automatically. At the moment there is only requester notification available. For example when a request is submitted for purchase of a Laptop, the request should be automatically assigned to the IT purchase group only after the approval action is taken. Please advice. License Info License Type = Registered Product = Professional @Name = Muralee D.@ @Mobile Number = 050 6424099@ @Database Name
SLA Report for Group
Hi All, Please help to create SLA report for Group. We are looking for Response time and Restoration time for each group. Below are the version details: ManageEngine ServiceDesk (Version 9.0 Build 9033 ) Database: Postgre Regards Jayakrishnan
Changing priority is not changing the SLA of service catalog
Hi, When i as a technician, changing the priority of the ticket its SLA remain same, and because of this the due by date is not getting changed too, how can i change the SLA of ticket with changes in priority.
SDP Assets - Device Model and Device Type for Macs
We have upgraded our SDP to SDP 11.3 Build 11303 Previous to being on SDP 11.3, we used a slightly modified version of the inventory shell script to get mac inventories to populate Workstation Asset field named Model with the actual device model such
Deactivating Users
Is there a way to inactivate a user or technician without actually deleting their account? Cheryl Ankrom Jennmar Corporation
Samsung Knox Allow some control
I have Galaxy Tab A7 enrolled using Samsung Knox and I created an OEM customization profile for Samsung Knox and deployed it. I was able to lockdown all the settings, but I haven't been able to selectively allow things, like if I want them to be able
Set Service SLA Based on Priority
At the moment the default Incident SLAs are set based on the Priority Level of the incident, and the Service SLAs are set based on the specific request. However we need to be able to set the Service Request SLAs based on a rule in the same way Incident requests are. Specifically based on the set Priority. I request that Service Request SLA's be enhanced to be able to be set based on a defined rule.
Windows 10 Feature Update 20H2
Good Morning, When I deployed Feature Update to my test machines I only had one machine that had a problem and that was the hard stop because there were unsigned drivers. The other machines updated fine. Now when I add the feature updates to the Automated
Zoom Patch for Mac always fails
Last few patches for Zoom for mac have always failed went deploying to endpoints with "Checksum Failed" errors. Have attempted to upload patch manually multiple times and download from more then one endpoint. Would someone be able to check to see if
CMDB CI Types
Why cant I delete certain CI types out of my CMDB? We use a different classification system for our CI's. I have added those, but now would like to delete the ones that came with the software because I will not be using them. Can this be done. Roman
Delete build-in CIs
Hi everyone, How can I delete the build-in CIs from Admin->Assets Management->CI types. Their check-boxes are disable to check and delete them?
Delete built-in CI types
Is it possible to delete built-in CI types? I don't seem to be able to select them for deletion.
Unable to establish connection with the agent pops up while actively using remote control
I think this is more of an FYI thing since I actually am not having any issues while using remote control and everything seems to be working. Using agent version 10.1.2121.2.W within about 10 seconds of connecting to the remote computer using RC i get
worklog
75 / 5000 Translation result I need a report of all the worklogs of all modules (request, task, project,....) I am looking to get this data for a specific range - Daily, Weekly, Monthly, etc. i am ver: msp 10510 database : mssql server
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