ME Agent no longer being added to new machines
Hi, The ManageEngine agent is not longer being added to newly imaged machines after the latest update. The agent used to get install automatically. I have tried rebooting the server, to no avail.
Zero-day vulnerability CVE-2021-40444 in MSHTML
Hi guys, A zero-day vulnerability in MSHTML that affects Microsoft Windows has been discovered and is being investigated by Microsoft. The zero-day is tracked as CVE-2021-40444 and is caused by a Remote Code Execution vulnerability. Exploit details
IT analytics in 90 seconds: Fortify endpoints against cyberthreats
Patch management is vital in tackling zero-day vulnerabilities. Monitor patch deployments to ensure every endpoint in your organization is fortified with Analytics Plus reports. If you're not already using ManageEngine Analytics Plus, download your
New Release: ADManager Plus 7112 unveiled!
Hi, We are happy to let you know that we have released the latest build of ADManager Plus, 7112, which includes fixes for the vulnerabilities detected recently. Download this build right away, from here. To update your instance, download the service pack from
Admanager templates insufficient
We're progressing quite successfully with integrating ServiceDesk with ADManager, but we're finding the lack of template options are keeping us from performing the tasks we would like to. For example, a template is provided to modify the department a
Upgrade failed to 11304
this is the 2nd attempt for us to upgrade from build 11207. We uploaded the logs the first time and were told the issue would be fixed in 11304. Upgrading to 11304 failed. Sep 3, 2021 6:43:43 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor]
Automating the "Submit for approval" action.
HI I have a question about the lifecycle feature in the automation section. I'm trying to automate the "submit for approval" action in the indecent template. what I'm trying to do is creating a transition that will automate the "Submit for approval" step,
[QUIZ- 5]:IT Asset Management
We are excited to bring our quiz activity for the recently held virtual meetup session on IT Asset Management . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for the Free Training
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
Upcoming Update : Zoho Survey Integration,Enhancements in Imports and Releases , Behavior Changes in Changes and Releases
Dear users, We are elated to announce the upcoming releases in Zoho Survey Integration,Enhancements in Imports and Releases, Behavior Changes in Changes and Releases.Below is a brief run-through of the same: Integration Zoho Survey Integration ServiceDesk
CybersecAsia Readers’ Choice Awards '21
Hello, ManageEngine has been nominated for the CybersecAsia Readers' Choice Awards 2021, under the privileged access management (PAM) category. This is the collective result of our efforts and outlook towards the ManageEngine PAM suite, and this award
CybersecAsia Readers’ Choice Awards '21
Hello, ManageEngine has been nominated for the CybersecAsia Readers' Choice Awards 2021, under the privileged access management (PAM) category. This is the collective result of our efforts and outlook towards the ManageEngine PAM suite, and this award
RecoveryManager Plus rolls out Build 6042
We are glad to release the latest version of RecoveryManager Plus build 6042 with the following enhancements. Enhancements: Enhance security by performing AD restorations without saving the domain administrator credentials in the product. You can now
Zero-day vulnerability CVE-2021-40444 in MSHTML
Hi guys, A zero-day vulnerability in MSHTML that affects Microsoft Windows has been discovered and is being investigated by Microsoft. The zero-day is tracked as CVE-2021-40444 and is caused by a Remote Code Execution vulnerability. Exploit details
Zero-day vulnerability CVE-2021-40444 in MSHTML
Hi guys, A zero-day vulnerability in MSHTML that affects Microsoft Windows has been discovered and is being investigated by Microsoft. The zero-day is tracked as CVE-2021-40444 and is caused by a Remote Code Execution vulnerability. Exploit details
Automatic user association site based on domain name
1. Can the system change the site if there is a keyword in the subject line? 2. Upon receipt of an application from an unknown user, a new user is generated How can I bind automatically to a site based on @domainmane
ManageEngine named in the 2021 Gartner® Magic Quadrant™ for ITSM Tools for the second year in a row
Hello there, We are excited to announce that ManageEngine has been included in the 2021 Gartner Magic Quadrant for ITSM Tools for the second consecutive year. The Gartner Magic Quadrant for IT Service Management Tools is an annual publication that profiles
Creating computer groups for patching/deployments
Hello people, Coming from the SCCM world and started testing this software, I have a few questions if you can answer them: 1. Is it possible to have some sort of groups (device collections in SCCM) where I can put my computers, and link patch policies
So what's the story with DTC upgrades these days? Stabilized?
After the back and forth a few weeks ago I'm still sitting on .682 trying to see what the landscape looks like for desktop central upgrades. My instance reports the current version to upgrade to is 10.1.2119.9, although when I click on the link from the
Dell Warranty Status Check
It would be great if desktop central can integrate Dell warranty status check into inventory. Desktop Central pulls the service tag from a Dell computer now, but if that service tag can be linked to the Dell warranty page http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&cs=555&l=en&s=biz&~ck=anavml That would be great! Spiceworks does this already and I think it would be a simple integration.
[Term of the Day]: Crowdsourcing
Term of the Day “Crowdsourcing” Definition — What is Crowdsourcing? The term Crowdsourcing was first coined by journalist Jeff Howe in 2006. Jeff has rightly defined crowdsourcing as “the act of taking a job traditionally performed by a designated
Issue Running Script - error during deployment
I am having issues trying to get a batch file to execute against workstations. I get a package error when trying to execute it. I can take the same batch file and run it locally on a workstation and it works without any isssues. I am posting the script
ManageEngine named in the Gartner® Magic Quadrant™ for ITSM Tools for the second year in a row
Hello there, We are excited to announce that ManageEngine has been included in the Gartner Magic Quadrant for ITSM Tools for the second consecutive year. The Gartner Magic Quadrant for IT Service Management Tools is an annual publication that profiles
[New webinar] The service desk is your best technology coach
Hey there! On September 30 at 10am BST, we will host an exciting new webinar titled The service desk is your best technology coach. We'll discuss clients' needs, the relationship between IT and the customer, and the significance of the service desk.
Mozilla releases security updates for Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability
Mozilla releases security updates for Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability
Mozilla releases security updates for Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability
NetFlow generator. Howto separate VLANs
hi! We're testing Netflow. Our switches (Cisco 3750G) doesn't support NetFlow feature, so we're trying to use NetFlow Generator. We've mirrored a couple of VLANs to it and we CAN see a traffic. The question is: is there a way to divide or separate traffic
Desktop Central Agent uninstall restriction does not work
Hi all, i am new to Desktop Central. Currently my setup involves the Desktop Central Server running in a machine in my LAN (without AD), and the installing the agent on all client machines in the LAN. In Agent--->Agent Settings and Security Settings
[Community Digest] ServiceDesk Plus - August 2021
Here is the monthly rewind for August 2021! Quiz: The Quiz-5 was held on the 17th of August, 2021. You can check out the recording of the session and the questionnaire. Follow this space to know more about the past and upcoming Quiz events. Community
CTI Integration with Starface (Script)
I am looking for your kind help in the integration of Starface through CTI. Does anyone created a script for Starface or an other telephone system?
Technician not create cutom view for tasks
Hi Friends, technicians with permission to access their own group requests can't create a custom view for tasks with the "Group" filter. because group names will not list in drop-down menu (As Shown in Image in Attachments) How can we resolve this issue?
Reply to a request from end-user by API
Hi, I want to create custom mobile app for end-user (customer) support. In this scenario, our customer install my custom app and our technician login with SDP. Also I want to chat and conversation with end-user by custom mobile app that connected to SDP
Upcoming End-of-Life of Request V1 APIs
Dear Customers, Today we are announcing the End-of-life (EOL) date of July 31, 2020 for Request V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1 will stop working unless they are updated to use the latest V3 version of the Request APIs. We strongly recommend moving to the new version of APIs for all cases where the operations are supported in the newer V3 APIs. Previously, the support for the User and Technician
Patch Inventory - OS Windows 8 Pro for Workstations (x64)
I'm having this problems for 2 weeks now, I can't push updates... I do have a ticket open ([## 2127150 ##] Patch Management - Windows 8 Pro for Workstations (x64)), unfortunately, I'm not getting anywhere... When trying to install updates: error "Downloading
User Template has a hard-coded Description for each template but doesn't enter into Local AD
So I have a hard-coded description in each of my individual templates (340 of them) but when we test with one of them, the description doesn't get entered into the AD user object's description field and my "Single User Creation' comes back with an error
NetFlow generator. Howto separate VLANs
hi! We're testing Netflow. Our switches (Cisco 3750G) doesn't support NetFlow feature, so we're trying to use NetFlow Generator. We've mirrored a couple of VLANs to it and we CAN see a traffic. The question is: is there a way to divide or separate traffic
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