[Term of the Day]:Democratization of Technology
Term of the Day “Democratization of Technology” Definition — What is the Democratization of technology? The term 'Democratization of Technology' enables people outside the technology industry to access and use high-tech products and services, which
[SD-94908] can't delete user
Hello. I can not delete users imported from AD and added when receiving requests. I get a message that the user has been deleted, but the system does not delete it. version: 11.2 Сборка 11203
pmp-service dosen't start after migration pmp
hi, i made backup pmp and restored backup on another computer. After restored service dosen't start on new computer. I used this script: sh restoreDB.sh /root/InstantBackup_20210930204818_11301.ezip -p /root/pmp_key.key i don't change orginal files pmp_key.key
Microsoft Edge for Chromium business fixes 2 zero-day vulnerabilities in its 94.0.992.38 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.38 for Windows, macOS, and Linux. This update comes with fixes for few security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited
Microsoft Edge for Chromium business fixes 2 zero-day vulnerabilities in its 94.0.992.38 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.38 for Windows, macOS, and Linux. This update comes with fixes for few security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited
Microsoft Edge for Chromium business fixes 2 zero-day vulnerabilities in its 94.0.992.38 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.38 for Windows, macOS, and Linux. This update comes with fixes for few security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited
Google fixes 2 zero-day vulnerabilities in Chrome 94.0.4606.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.71 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited in the wild. The
Google fixes 2 zero-day vulnerabilities in Chrome 94.0.4606.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.71 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited in the wild. The
Google fixes 2 zero-day vulnerabilities in Chrome 94.0.4606.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.71 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited in the wild.
Reglas de notificación no permite editar
Recien actualice la aplicacion de Service Desk Plus a la ultima versión, pero ahora no me permite personalizar las reglas de notificacion, cuando lo intento me aparece un error en la pagina. Alguien sabe por qué ocurre y como solucionarlo? Gracias.
Error while updating
Getting this after package validation (extracted of updatemanager log): 02-oct-2021 11:16:37 [SYSERR] [INFORMACIÓN] : Exception in thread "Timer-0" 02-oct-2021 11:16:37 [SYSERR] [INFORMACIÓN] : java.lang.NoClassDefFoundError: com/ibm/db2/jcc/am/ae
ServiceDesk Plus 11300 Released !
Dear Users, ServiceDesk Plus version 11300 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Make way for better ticket template and category predictions with Zia. Zia,
Approval workflow
is there any easy guide to implement work flow where user log a request and is goes for Manager approval? all my users already have reporting to, which is coming from AD. When i log a request i see the below error in history Action Name : Leave Approval Message : Traceback (most recent call last): File "set_approval_stage_reportingto.py", line 16, in <module> requestObj = read_file(req_file_path,"request") File "C:\Program Files\ManageEngine\ServiceDesk\integration\custom_scripts\functions.py",
Grant CC'd users visibility of a request
Hi there, We have a site making extensive use of the E-mail Id(s) To Notify feature, however it is limited in functionality because requesters added to that field cannot see the request in the SDP interface. When a user is CC'd into a request (or they are otherwise added to the E-mail Id(s) To Notify field) it would make sense for them to automatically be granted visibility of that request in the SDP interface. At present (unless I have missed something) it is not possible to allow someone to view
Does Desktop Central manage Exchange version threat
Hello We have desktop central and the security module. I would like to know if its manage security of the version of Exchange server? because i never seen any CVE for exchange version or cumulative update to Exchange show or available. Thanks
The "ManageEngine ADAudit Plus" service is not running
The "ManageEngine ADAudit Plus" service is not running after adding dedicated service account to Log On As tab with the required permissions in order to avoid using Domain Admin account.
Requestor unable to browse User List for the Email ID To Notify after 2nd Instnace in stalled
We have just setup a 2nd instance in our Manage Engine. We have a few users that are requesters in the 1st instance and they are technicians in the 2nd instances. When the user is in the 1st instance the users fail to load in the Email to Notify. If they
How to show favorites bar on edge and chrome
Hi, is possibile do show automatically the favorites bar on edge and chrome? Best Regards Andrea
Exchange Reporter Plus releases build 5613 with few issue fixes
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5613, with the following issue fixes: A post authentication vulnerability affecting one of the REST API URLs in the product has been fixed. Product accessibility issues that occurred
Strange Login Page As Tech
Good Morning, I cannot log in as a technician to the portal. This is what I am displaying. Other technicians do not present the problem. I have checked the permissions on my profile with another Technician and I am still SdAdmin.
How to create an automatic send submit for approval ?
We receive hundreds of requests that we manually send them to the managers for approval. How can we do this automatically? And make the system send the all requests for approval automatically instead of doing it manually
Certificates Report Expiry Options
Hello, we have the certificates add-on in PMP and we do use and get expiry notifications on certificates that are about to expire. However, is there a way to run a report excluding certificates that already expired? We want to only see certs that are
Access Manager Plus New Build 4202
Hi, Access Manager Plus 4202 has been released and is now available for download. We have rolled out a bug fix and a few important security fixes in this release. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please
TeamViewer integration- ServiceDesk Plus Cloud
Hello there, IT support teams all around the world are facing a great challenge due to the sheer complexity of delivering IT services to their clients remotely. We're excited to announce that ServiceDesk Plus Cloud has integrated with TeamViewer to
Report From Tasks whose status has changed over the past month
HI Friends I Need a Report From Tasks whose status has changed over the past month. how can i do it? What is the appropriate query for this report? Report columns: Task Title , status , technician , status changed by , status changed in (Time) My SDP
Email chain not discarded in reply
When replying from an email client the whole email chain is put in as the requester's reply. Normally ticket systems discard everything under a reply line, as the email chain is already in the ticket.
How to allow the users open servicedesk plus via their computers?
We installed the servicedesk+ on one of our servers. It has been finalized and ready to be launched inside the company. But how can make users and employees to open it through their computers and make requests? I tried to publish (deploy) the servicedesk+
ADSelfService Plus 6114 Security Fix Release
Important announcement: The latest build of ADSelfService Plus, 6114, has been released, and it fixes the authentication bypass vulnerability [CVE-2021-40539], apart from bringing new features and improvements. Below is a list of all the updates:
How does the newly enforced 2FA authentication affect legacy REST API authentication? How will it work?
How does the newly enforced 2FA authentication affect legacy REST API authentication? How will it work? Thanks!
[Tips & Tricks] Script To Non-Mandate Item When Sub-Category Is Empty
Classifying requests using Categories, Sub-categories and Items plays a vital role in the ticketing environment. Some key benefits are: It helps the organization to quickly route the tickets. Increases the efficiency of support workflow. Support analyzing
Change template
In a change template under field and form rules. I want to use condition: when Site is A,B and C. Then I wanna run custom script that sets a specific text in a specific field for my change template. But i cannot set the conditions for the Sites. I choose
Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
[Announcement] Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
Security Advisory - EventLog Analyzer versions 12200 and below.
We have addressed a recently discovered authentication bypass vulnerability affecting the REST API URLs in EventLog Analyzer. This article provides more information on the issue and how to resolve it. What is the issue? An authentication bypass vulnerability
Group creation and modification templates
I am trying to pass an argument for a PowerShell script when using a Group Creation Template. Since this is creating a group, what argument/variable do I need to pass to pass the "Group Name" to PowerShell? I have tried: powershell -file script.ps1 -Arg1
Release to change association
Hi, Similar as you can use ${associated_requests} to get Request <-> Change relationship, is there a way to include change IDs associated to release in webhooks or notifications? Or get it via API? I know it is not officially supported yet, but the benefit
Stage 2 Approval using $REPORTING_TO$
We are using $REPORTING_TO$ to provide stage 1 approval for requests. Is there any way a second level of approval can be defined where the next level of organization hierarchy is used. In our system $REPORTING_TO$ is defined by an Active Directory import. So in effect a requesters manager is the name in $REPORTING_TO$. What I want to try and implement is the manager's manager to be the stage 2 approver - is this possible at all? Regards SimonT
[SOLVED] Mail Fetching Issue
Please see the attached support log for a mail fetching issue we are having. The fetching will be started and then stopped. I have restarted the services on the server as well as rebooted with no luck. ServiceDesk Plus On-Prem Free Version Version 11.3
not visible ticket management
Hello! For specialists - for the administrator, too, the control menu has disappeared somewhere. I can not see anything. From different PCs and in different browsers. this is an example of an administrator login after authorization tikets:
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