[Community Digest] ServiceDesk Plus - October 2021

[Community Digest] ServiceDesk Plus - October 2021

Here is the monthly rewind for October 2021! 

Version and Build releases:
  • 11308 (Released on 01 October 2021)
  • 11309 (Released on 15 October 2021)
  • 12000 (Released on 25 October 2021)
Check our ReadMearticle for more details.

Product Highlights:

Behavior changes :

  • SD-98812: The API operations ADD, UPDATE, and DELETE for admin entities in ServiceDesk Plus can no longer be used in any custom functions.

  • SD-98830: AD user import success/failure details will now be notified to SDAdmins (in non-ESM setups) or SDOrgAdmins (in ESM setups) via bell notifications instead of showing progress on a separate page.

  • SD-98578: For ESM setups, the telephony configuration will now be available only under the IT instance.

  • SD-98526: Actions button is removed from the Relationship and History tabs in the CI details page for non-asset CI types.

  • SD-98900: In Purchase Orders configured without any approvals, technicians can order, receive items, and add invoices/payments.


The Quiz-7 was held on the 19th of October, 2021. You can check out the recording of the session and the questionnaire.

Follow this space to know more about the past and upcoming Quiz events.

Community Virtual Meetup:

The Virtual Meetup session - 11 New Features Released in Version 11.3: part-2 was held on the 21st of October, 2021. If you would like to receive the recorded video of this meetup session, please drop an email to sdpcommunity@manageengine.com.

Follow this space to know more about the past and upcoming Virtual Meetups.

What's Cooking ] New Features and Enhancements expected to be released with the upcoming 12000 Version of ServiceDesk Plus

KB Articles: 


Term of the Day ]  Democratization of Technology

Term of the Day ]  MarTech

Term of the Day ]  Neobank

Term of the Day ]  Smart Dust

Term of the Day ]  Web Hosting

Term of the Day ]  Antivirus

Term of the Day ]  Wi-Fi

Term of the Day ]  Bleeding Edge

Keep an eye on our Community Digest page for the monthly updates on ServiceDesk Plus product news.