Our staff (both requestors and technicians in the system) prefer to respond to requests through email.  I have been unable to find a variable in the notification templates to allow us to include them.  We would like to have the following abilities:

1. Include links to attachments added during a reply (from email, or web interface) to the outgoing notification.

2. Include links to attachments added during ticket opening to the notification.

3. In the reply template/reply notification, be able to add the original request description.  In the notification rule for "Notify Requester and CC users when a technician replies to a request  the only description variable displays the reply description. We would like to be able to reference both the original description and the reply description.