How do i view the values of variables?
When creating a template for an email reply i see a $EmailSignature variable but have no idea what that is referring to. When can I view a list of variables and their values and can I add custom ones?
Customizing AlarmsOne Messages
Hi there! We were wondering if it's possible to customize the AlarmsOne messages that it sends out through SMS, email or voice. For example, right now we get an SMS message or a phone call and it's not useful at all to us since it doesn't tell us what
SMPP support
Dear Team, Do you have SMPP 3.4 support for SMS? Please suggest if there is any other way to configure it via script.
Donde puedo Adquirir Manage Engine en la Version 8.1.0 Construir 8112
Donde puedo Adquirir Manage Engine en la Versión 8.1.0 Construir 8112
Log4j vulnerability ?
Hi, I have 2 question in One please, - Can we delete the "Patch" Folder contents after applying the Patch. - I do not found the log4j library in the "/lib" folder, ( it's only on the Patch folder) is that normal ? So , do i have to warry about it and
How can I update the OTP email address of the Admin Account
I can see where the address is inside the "My Account" settings of Manage my TFA settings, but I can't change the email address associated with it. We are moving away from that email address so I want to update it to a new address.
Problem with URL need at port 443
Hi, After upgraded my ME SDP to to latest build, Found that the URL I access with chrome need to add port 443 at the end in order to access the view with SSO. URL without the 443 port, it simply directed me to the view with limited access. May I know
Update/modify requester for multiple requests
Hi, is there an option besides going from one request to another, to update field: Edit Incident - Requester Details Section - Requester Name? I was struggling on how to split and assign "Area Supervisors" to their Shops in order to see all the requests
PROBLEMS Priority Matrix or SLA kind to regulate Problem response times & also no workflow in problem form
Dear Friends, I don't find in Manage engine ServiceDesk any way to control the response time ( SLA Type) for problems. Problem just has Due By time??? like in incidents we have a priority matrix and based on the urgency and impact the Priority and set automatically and relevant SLA is applied. but in problem management, these fields are there but due by time still need to given exclusively manually. what is the logic?? or why the SLA sort of flow is missing Also the Problem form has no workflow??
Can We have same Service name in two different Service Categories
Dear Friends, I have a question.... Can we define services with same name in different service categories? Scenario: for example i have three service categories: Category1 Category2 Category3 can i have a service with same name (service1) in all these three categories???
customize variable $WorkLog in JobSheet print
is it possible to do what is in question? can I add extra fields to the grid?
Google releases several fixes and improvements in its Chrome 97.0.4692.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 97.0.4692.71 for Windows, macOS, and Linux. This update comes with 37 security fixes and various other improvements. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases several fixes and improvements in its Chrome 97.0.4692.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 97.0.4692.71 for Windows, macOS, and Linux. This update comes with 37 security fixes and various other improvements. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases several fixes and improvements in its Chrome 97.0.4692.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 97.0.4692.71 for Windows, macOS, and Linux. This update comes with 37 security fixes and various other improvements. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Error editing GPO settings
Hello, When I try to edit a GPO by clicking on the "Edit GPO Settings" option, I get the following error: It happens with all the GPOs even the ones created directly from ADManager Plus. I can correctly do other actions like create/delete GPOs,
[QUIZ- 8] : New features released in version 11.3 ( Part -2)
We are excited to bring our quiz activity for the recently held virtual meetup session on New features released in version 11.3 ( Part -2) . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity
Custom Naming Formats
Hello! Is it possible to create following naming format: Firstname: John Lastname: Smith Username: SmithJo If the sAMAccountname SmithJo is already taken, I want it to be SmithJh, so the first an third letter of John? I know that I could append a number,
possible to print single worklog?
possible to print single worklog? not whole job log?
What does "The sensor is operating under critical or fatal conditions" means?
In OpManager. My ESX shows a critical error Hardware Sensor : storage - Memory - The sensor is operating under critical or fatal conditions. This may directly affect the functioning of both the sensor and related components. No idea what that mean.
Custom Report - Computer Inventory Hardware Specification
Can someone point me to the right direction on how to create a custom report of each Computer in the inventory that shows all the columns (see attached image). When i created this, all the columns selected created their own lines. i want the report to show all this columns in 1 line starting with Computer name. i hope I make sense.
How can I configuration Azure AD MFA
Hi, I want to use MFA for MS Teams application for security reasons. how can i enable it via AD Self service. thank you for all
Submit request for used by asset
Please consider this scenario: We have a workstation that is used by 10 requester. How can any user submit request on that workstation?
Upcoming API changes in ServiceDesk Plus MSP - 10.6 release
Dear Users From ServiceDesk Plus MSP version 10.6, support for Requester and Technician related APIs (v2 API) will be discontinued. We recommend to update your existing user API to the latest version (v3 API) for a hassle-free access to the application.
Disposed Assets missing with filter 'All Assets'
In Assets, a disposed Asset doesn't show when the filter option "All Assets" is set. It has to be set to show only "Disposed Assets" for the Asset to show at all. This seems to be a new thing (with the new Filtering-system layout) since I've had no problems
Log4j Vulnerability in KeyManager Plus
Our security scans have discovered that KeyManagerPlus has the Log4j vulnerability. Can you please advise if a workaround is available to mitigate the issue, and when a patch / update will be released to address the vulnerability? Many Thanks
Populate Data in Form from SQL Table
I have created a Request form. In this form I would like to populate some data from the Vendors as a pick list. I have test the "$CS.addOptions("WorkOrder_Fields_UDF_CHAR11",["Test","Oops"]); " option with no luck. Any Ideas please.
Recently Installed Softwares Report
Hi, is there a report which lists recently installed sofwares in the below format? Software Name/Version/Computer Name/Date Installed
Category
I am needing to readjust the group category. I found the difficulty because I will make 2 categories 1 single turn but the sub will enjoy. Today or at least what I have seen I have to re-enter data. I suggest that you can move to a subcategory of another easy way without the need of retyping.
[SD-98860] Full backups with multiple files not correctly removed after x days
Hi there, We have an issue that the full backups are not being cleaned up correctly according the backup scheduling. The tool only removes the 1st file of a backup and the 2nd file is still there. After a while a lot of diskspace is in use by not cleaned
Update regarding the Apache Log4j vulnerability
Hi, Note: This update was based on the initial response from Apache. We have now posted a new article with the necessary steps to protect your ADManager Plus instance. Click here to view our latest update about this vulnerability. We have now released
How to import users from subgroups
Hello, If you could help me with the following scenario: I need to import the users from various groups that belong to a primary group, for example: Main group: Admins_Pam Secondary groups: Admins_LA_Pam and Admins_NY_Pam When I configure the PAM360 to
Release notes notification via email/RSS feed
Is it possible to get notified via RSS feed or email when a new release was published for SDP? ServiceDesk Plus readme | Service desk release notes | ServiceDesk Plus latest version read me notes | IT service management release notes | Service desk current
[ SD-100415 ] Black screen when trying to log in using SSO ADFS in an android application.
Black screen when trying to log in using SSO in an android application. ADFS on Windows Server 2019 Application version 5.6.2 Server version 12004
Change field item order in project templates
Hi, is there a method that additional fields can be arranged in a specific order, instead of being added in sequence. Use case: we added multiple items in project - addidtional fields, but would like those fields in a specific order on the templates.
Survey run after close request in SDP application
Hi, I want to notify requester in SDP application by alert in application without send email. I want to resolve request by user and then get survey question answer by SDP UI wizard. In my organization users not use from email. Thanks for helping
DCNGINX Process / Network capped at 100%
Ever since upgrading to 10.1.2127.20 we've had an issue where the server goes full line speed on the NIC when deploying updates. Is there a best practice or a way to throttle the bandwidth via the application? It would be a bit difficult to control
java array size exceeds
Hi adaudit service stops after 5 times resetting and facing this error in every 5 minute: java.lang.outofmemoryerror: requested array size exceeds VM limit This problem happend after I just upgrade to 7050 I have changed the heap size to (wrapper.conf):
Trying to get rid of Kerberos UNconstrained delegation
We have some computer accounts that have Kerberos UNconstrained delegation configured and want to switch to Kerberos constrained delegation. However to do this we need to know which services these accounts are requesting a ticket for in the backend (ex. MSSQLSvc/SQLSRV01:8080).
Endpoint upgrade
Hello, I have noticed after server version upgrade that endpoints that are either not on the corporate network or not connected through VPN do not auto update to the new version. This is the second server upgrade i do and have noticed the same thing.
SDP - Annoucements
We are on ServiceDesk Plus 12.0 (Build 12004) 1) When making Announcements, how come it does NOT show on the Home page. If you click "Show All" (with filter option for "All Announcements"), it still will not show on the next window. Sometimes, refreshing
Next Page