Email chain not discarded in reply
When replying from an email client the whole email chain is put in as the requester's reply. Normally ticket systems discard everything under a reply line, as the email chain is already in the ticket.
How to allow the users open servicedesk plus via their computers?
We installed the servicedesk+ on one of our servers. It has been finalized and ready to be launched inside the company. But how can make users and employees to open it through their computers and make requests? I tried to publish (deploy) the servicedesk+
ADSelfService Plus 6114 Security Fix Release
Important announcement: The latest build of ADSelfService Plus, 6114, has been released, and it fixes the authentication bypass vulnerability [CVE-2021-40539], apart from bringing new features and improvements. Below is a list of all the updates:
How does the newly enforced 2FA authentication affect legacy REST API authentication? How will it work?
How does the newly enforced 2FA authentication affect legacy REST API authentication? How will it work? Thanks!
[Tips & Tricks] Script To Non-Mandate Item When Sub-Category Is Empty
Classifying requests using Categories, Sub-categories and Items plays a vital role in the ticketing environment. Some key benefits are: It helps the organization to quickly route the tickets. Increases the efficiency of support workflow. Support analyzing
Change template
In a change template under field and form rules. I want to use condition: when Site is A,B and C. Then I wanna run custom script that sets a specific text in a specific field for my change template. But i cannot set the conditions for the Sites. I choose
Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
[Announcement] Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
Security Advisory - EventLog Analyzer versions 12200 and below.
We have addressed a recently discovered authentication bypass vulnerability affecting the REST API URLs in EventLog Analyzer. This article provides more information on the issue and how to resolve it. What is the issue? An authentication bypass vulnerability
Group creation and modification templates
I am trying to pass an argument for a PowerShell script when using a Group Creation Template. Since this is creating a group, what argument/variable do I need to pass to pass the "Group Name" to PowerShell? I have tried: powershell -file script.ps1 -Arg1
Release to change association
Hi, Similar as you can use ${associated_requests} to get Request <-> Change relationship, is there a way to include change IDs associated to release in webhooks or notifications? Or get it via API? I know it is not officially supported yet, but the benefit
Stage 2 Approval using $REPORTING_TO$
We are using $REPORTING_TO$ to provide stage 1 approval for requests. Is there any way a second level of approval can be defined where the next level of organization hierarchy is used. In our system $REPORTING_TO$ is defined by an Active Directory import. So in effect a requesters manager is the name in $REPORTING_TO$. What I want to try and implement is the manager's manager to be the stage 2 approver - is this possible at all? Regards SimonT
[SOLVED] Mail Fetching Issue
Please see the attached support log for a mail fetching issue we are having. The fetching will be started and then stopped. I have restarted the services on the server as well as rebooted with no luck. ServiceDesk Plus On-Prem Free Version Version 11.3
not visible ticket management
Hello! For specialists - for the administrator, too, the control menu has disappeared somewhere. I can not see anything. From different PCs and in different browsers. this is an example of an administrator login after authorization tikets:
Image creation interrupted
Image creation interrupted - \\NETWORK PATH - The specified network name is no longer available. When I click on the "View Log" link I get "Page cannot be found" The image creation gets to 98% each time and stops.
Upgrade Fails
Hi I want to update SDP but I get this error SDP VER :11143 DB: Postgre Tankyou
Exclusive webinar series on cybersecurity and IAM - Reserve your spot now
Hi, Remote work is the new normal, and it isn't going away anytime soon. While most employees prefer the comfort of their homes, they don't usually have access to enterprise-grade security that on-site employees enjoy. A recent FBI report brought to
Postgres DB migration failed when installing 10.1.2127.12 hotfix
I've tried installing the new hotfix to 10.1.2127.12 three times now, but I keep getting the same error: "Postgres DB migration failed. The action can't be completed because the folder or a file in it is open in another program. Close the folder or file
Wanting to know the difference between these fields within Inventory
I was just wondering what the difference between these fields within the Inventory section are, and where it is getting its information from within the systems. Primary Owner - This I believe is retrieved from the client Windows OS Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\RegisteredOwner Owner - appears to be a manual setting. I'm assuming this would be used in an environment where machines change hands fairly frequently. Registered User - I'm not sure where this
Catalyze your server & application performance monitoring with ease! [Free training webinars]
Attend our free training webinar series to learn how you can enhance your monitoring strategies by gaining complete visibility into the performance of your servers and applications, detecting and alerting the issues quickly with detailed root cause analysis,
Release announcement: Build 5020
Hello everyone, We are excited to announce the release of Analytics Plus build 5020, which offers support for additional modules in ServiceNow. With this launch, users can access out-of-the-box analytics for ServiceNow's release management, change management
Latest chrome (Version 94.0.4606.54 (Official Build) (64-bit))appears to break SDP (11.2.11205)
Hi folks, Anyone else having issues with the latest chrome update? We don't see this on Edge. Thanks, Adam
Chrome version (Version 94 - Released) fix attempted but still issues remain-
description: undefined endLineNumber: undefined fileName: undefined lineNumber: undefined message: "Missing helper: \"i18n\"" name: "Error" number: undefined stack: "Error: Missing helper: \"i18n\"\n at Object.<anonymous> (https://avma-servicedsk.avma.org/scripts/handlebars.min-v4.7.6.js?11306:27:9680)\n
Different CI types show up in Admin CI Types vs. regular CMDB and Assets. HOW? WHY???
Below is a screenshot of two pages in our our Manage Engine Servicedesk Plus. On the left side you see what is shown when I try to administer CI Types through the Admin -> Configuration Item Types. On the right side you see what I see when I look in
ServiceDesk Agent Scan at Boot
Was the agent scan at boot option removed from ServiceDesk with the upgrade to (11300) and the change to the Desktop Central agent? We are currently running ServiceDesk Plus Build 11307, MSSQL Desktop Central was automaticaly insttalled for the agent
Hide Top menu
Servicedesk plus header menu has been hide just on Administrators accesss. when I check with inspector this error show
FBI, CISA, and CGCYBER strongly urge organizations ensure ADSelfService Plus is not directly accessible from the internet
I am reading the following on https://us-cert.cisa.gov/ncas/alerts/aa21-259a FBI, CISA, and CGCYBER strongly urge organizations ensure ADSelfService Plus is not directly accessible from the internet. But then the solution isn't accesible for the users
Asset Explorer vs Desktop Central
The Asset Explorer package lets you setup the Desktop Central agent config. My question is how does Desktop Central work with Asset Explorer licensing? We want to use Asset Explorer and have all the PCs update the database via Agent. When poking around,
Unable to load web portal
Hi, I recently installed NetFlow Analyzer on Ubuntu 20.04 and the install seemed to work fine. When starting the services it shows them all running, and I can get to the login page at <<IP>>:8060 However, when I log in it redirects me to: http://<<ip>>:8060/apiclient/ember/index.jsp#/
Hide menu bar after click in full screen
I was in a Home module trying to view in full screen a resource management. Like the picture with name "Number 1" after that my chrome browser see like a picture "Number 2. I try to remove the cache, open in a incognito mode, but don't function. When
[Term of the Day]:Spatial Computing
Term of the Day “Spatial Computing” Definition — What is Spatial Computing? The term Spatial Computing is a technology that offers us an immersive experience by allowing users to perceive digital content in 3D, as though the items were real and
Customize Survey Form
Is it possible to customize the survey form to add a link to the request in the survey email body that the survey is connected to? We get a number of people who submit requests and cannot keep track of all the ticket numbers. It would be nice to add a
[SDF-52811] how to add name
good day. after importing users from ad by ldap, their name was not added to the name and surname and therefore it is impossible to quickly find them and write messages. How to correctly transfer the name from the field to First name and Last Name
Zero-day (CVE-2021-37973) fixed in Google Chrome
Hello everyone, Google Chrome has released updates to fix an actively exploited zero-day vulnerability tracked as CVE-2021-37973. This is a high-severity Use after free vulnerability in Portals. Google has acknowledged that it is aware of exploits for
Zero-day (CVE-2021-37973) fixed in Google Chrome
Hello everyone, Google Chrome has released updates to fix an actively exploited zero-day vulnerability tracked as CVE-2021-37973. This is a high-severity Use after free vulnerability in Portals. Google has acknowledged that it is aware of exploits for
Zero-day (CVE-2021-37973) fixed in Google Chrome
Hello everyone, Google Chrome has released updates to fix an actively exploited zero-day vulnerability tracked as CVE-2021-37973. This is a high-severity Use after free vulnerability in Portals. Google has acknowledged that it is aware of exploits for
Microsoft Edge for Chromium business fixes several high severity vulnerabilities in its 94.0.992.31 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.31. This update comes with fixes for several security vulnerabilities.The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-37956
Microsoft Edge for Chromium business fixes several high severity vulnerabilities in its 94.0.992.31 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.31. This update comes with fixes for several security vulnerabilities.The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-37956
Microsoft Edge for Chromium business fixes several high severity vulnerabilities in its 94.0.992.31 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.31. This update comes with fixes for several security vulnerabilities.The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-37956
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