[API]Posting resolution with line breaks
Hello I have a script that sets the resolution in my requests, works but I don't get any linebreaks This is the JSON that is sent. It has the \n and it works fine when I create a ticket but the resolution just get one line. { "operation": {
Customizing summary reports
Hi. As the title says - is it possible to customize the daily summary report been sent by mail? We're looking to change the font sizes, adding links to the appropriate reports in the system, even splitting to multiple reports incase of multiple domains. Thanks in advance Shlomi
Report for source subnet
Hello community, I'm looking for following report: I want to see the amount of successful logins per subnet. I can see the client ip and username of all successful logins, so the information is basically ready. so for example: User A - Client IP 192.168.10.10
Logon failures not audited
All, I have installed AD Audit Plus and set my DC's and my file server up for auditing. The audit policies for both in the portal were successfully applied and I have checked the policies vs. the official KB's just to be sure as wel as a reboot of the
How to audit administrative shares?
How to audit administrative shares when accessed via UNC? Ex: \\servername\d$ Any way to track using file audit?
Migration of AD Audit to a new server failed. Looks to be due to SQL Native Client not been recognised
Hi, I've recently tried to migrate our AD Audit Plus server from 2008 to a 2019 windows standard server. This points to a remote Windows SQL 2012 database instance. It hasn't been able to write data back to the database. As we've got a backup of the migrated
Technician Replies via Email
Hello, I'm trying to setup the help desk to be as easy as possible, they only want it implemented for performance monitoring, which is dumb because now well fight over tickets whether or not we know how to resolve it. Anyway we have an issue or maybe
What is the table store information about preventive maintenance task
I need to pull a report of a list of pm task that are scheduled, their next schedule date etc. Thanks
Preventive Maintenance Report
I am trying to create a report to show all of the preventive maintenance and when they are scheduled. The sworkorder table gives me the Title and description. However I cannot find when it is scheduled and who it is assigned to. Many of these have not get generated workorders because they are annual and have not come due yet. Does anyone have a query to get all the information associated for Preventive maintenance?
[ServiceDesk Plus Cloud] 7-day license extension for customers affected by the recent access issue
Dear Customers, On September 15, 2021, users of ServiceDesk Plus Cloud experienced access issues with the application hosted in the US data center, which might have led to service interruptions and application downtime for our customers. Please check
Redirect URL for Email OAUTH settings do not change when Server URL changes
Does anybody know why this URL does not change when you change the server port? I am having trouble with OAUTH in the mail server settings. I think at least some of my issue is that the redirect URL listed (and greyed out so I can't change it) still
Starting in August Basic Authentication is not longer supported for Office 365
Hello, Starting in August Basic Authentication is not longer supported for Office 365. https://developer.microsoft.com/en-us/office/blogs/end-of-support-for-basic-authentication-access-to-exchange-online-apis-for-office-365-customers/ At the Moment the
Export-Templates after User Creation
Hello, Where can I find the template that was shown after I created a user in the AD using the user creation tool inside Manage Engine I want to customize the export but did not find it anywhere. Thank you
Windows driver installation
Hello, Can Desktop Central install drivers for my hardware?
itdesk REST API: always getting invalid ticket
Hello, I"m creating a script for bulk loading the worksheet into Service Desk Plus (cloud version, the one at https://sdpondemand.manageengine.com/). Using my everyvday user I've created a Self Client at the developer console, I use it to get the authorization
Endpoint Security add-on and the "Antivirus not installed" misconfiguration
I'm running a trial for MEDC with the Endpoint Security addon enabled and I'm not clear on one of the misconfiguration exceptions included. The tile of the exception is: Antivirus (not considering Windows Defender) not installed Does this mean any system
Restore 11.2 / 11205
hi i have 11.2 / 11205 and I need to restore from backup I need to reinstall the system and transfer the copy. How should I install the distribution?
Password Manager Pro new build 11301
Hi, Password Manager Pro 11301 has been released and is now available for download. This is a minor release that includes a couple of enhancements related to agents and also a set of bug fixes. For more details, please see our Release Notes of this
Desktop Central Server for SDP
now that the "30 day trial" of Desktop Central server has expired, do I need to leave it installed on my server or does the DC agent require it (even though i can't login to it)? Also, if it's required, when will it be updated to use openjre instead of
Send request to e-mail based on Service catalog field
Hello, This has to be done before but I'm not sure what to search for. Found some examples but not that match my case. I'm going to setup a service catalog Service where the customers can request a new user. I have a base template but it's only for
Not displaying correctly in browsers
Hello All We have recently updated to build 11306. We have an issue where some technicians who login do not see the top menu bar, and the screens do not render correctly (just sit there spinning wheel). Other users are fine. Affected users can install
M365 Security Plus' build 4419 released with a security fix
Hello everybody! We are rolling out an immediate security fix with the release of M365 Security Plus' latest build – 4419. The new build features the following security fix: Issue fix: A post authentication command injection vulnerability affecting a
M365 Manager Plus' build 4419 released with a security fix
Hello everybody! We are rolling out an immediate security fix with the release of M365 Manager Plus' latest build – 4419. Issue fix: A post authentication command injection vulnerability affecting a REST API URL has been fixed. Update using service
Android Lock Screen
Hello We are using android phone for our company. I can change the wallpaper but I can't change the lock screen. I didnt found in the mdm plus system. How can I change the lock screen pic?
Unable to backup Cisco SG500X
I am using the NCM plugin for Opmanager and I am unable to complete a backup on my Cisco SG500X. I have both SSH and SNMP credentials set up and are passing credential tests. My Credential Status setting is SSH. On the Test Credential page it shows
Unnecessary change introduced in latest Build 6114
the latest build 6114 is causing users to enter and re-enter CAPTCHA code twice instead of once, which was working fine in the previous build. Also, the first attempt to log in does not even present the option the type in the password. Please see attached
Awaiting Response from Requester & Auto-Close If No Response Within A Number of Days
Hi, Sometimes we need more info from requester or asked the requester to perform an action and awaiting their response. A reminder is sent out to the requester asking for a response if none is given within a number of X days. The request automatically closes when reminder has been sent out a number of X times. Is this feature already available in the current version? Thanks Ahmad
ADSelfService Plus' latest build 6115 released with some security fixes.
Important announcement: ADSelfService Plus 6115 has been released with the following issues fixed. Issue Fixes : When a custom attribute's display name containing \ or " was added to the employee search display column, no results were returned for an
Default DesktopCentral Admin Account gone after SDP
After setting up Service Desk Plus our local admin account for Manage Engine and SDP are gone.
Email send out when Creating Ticket Question
Good Morning When we create a ticket initially with a requester, they get the email we have setup that sends out to the requester that we've received it. If we have to change the requester because the ticket was meant for a different person. The auto
Display of ME are not full in Chrome
Please help my problem, i cannot open me properly in chrome, but i could open it in firefox. capture below :
IT HelpDesk - ServiceDesk Plus mobile application - login not working since update on July 13th
Hello, There is an issue on our Android devices ( Android 8 and 9 ), when we try to login into the app it says 'Login failed. Username and/or password provided is wrong' . But they are correct, the thing is that since the update on july 13th on lower
Prevent technicians from assigning reqs to technicnans in other groups
Our 1st level staff are in one group, and 2nd level in another. Currently, our 1st level staff are able to escalate requests, and assign them directly to 2nd level technicians, bypassing the 2nd level manager (that assigns reqs individually) Is it possible
Chrome Update 94.0.4606.54
Is anyone seeing display issue with the recent chrome update The Hheader seems to be missing in chrome, but MS Edge seems fine We are seeing the same issue in our Production and test environments The same happens also when using incognito mode in the
[ManageEngine] Attention!! The most demanded workshop series on Microsoft 365 is here
Hello, We are conducting a 3-day live workshop series for Microsoft 365 technicians and admins on how to protect Microsoft 365 tenants and simplify the numerous administrative and help desk tasks associated with them. When is it happening? On September
[Term of the Day]:Telehealth
Term of the Day “Telehealth” Definition — What is Telehealth? Telehealth is a broad term that encompasses a variety of methods of virtual healthcare services that incorporate electronic information and telecommunications technologies to provide
2FA QR code missing
I have a problem about 2FA Microsoft Auth For the first time enable MS Auth , We can scan the QR code Once User changed a new phone , How can make the QR code show again for his scan ? ugrent
Managerial Call Monitoring
I manage a team that uses ServiceDesk Plus. Occasionally I see calls on the system that I'd like to keep an eye on the progress of just to make sure things are going smoothly e.g involving sensitive customers, possible high profile issues, technically
Unable to set custom name when creating new security rule for CISCO ASA device
Hi, When i try to create new device security rule i can`t set a custom name for these rule. I`m able only select names of existing rules on device in dropdown combobox. How i can set an arbitrary name in these field?
Latest service pack????
Hello, I use ManageEngine Desktop Central UEM Edition. Our latest service pack was applied a while back and the link within the app that tells you whether your DC server is up-to-date appears to not be working correctly. What is the latest service pack
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