Has there been any progress on ID#SDF-66538?
I have seen a number of threads on it for 2-3 years but I'm told that it has not made any forward motion. It is in regards to having the SD Plus add a date/time stamp to all ticket correspondence.
Template Permission Is Not working
hi there recently i upgraded from build 9.3 to 10522 now i faced permission is set for templates is not working and SDP MSP show all templates (incident/service) to all technicians regardles of Associated Technician Groups on that template , is it known
Password Manager Pro new build 12003
Hi, Password Manager Pro 12003 has been released and is now available for download. This is a minor release that includes an enhancement and a set of bug fixes. For more details, please see our Release Notes of this upgrade pack (build 12003). How to
A way to CC?
Hi, My clients have asked for a way to CC more than one person at a time but I can't see a way to do this? I have created a new field called CC but this only allows them to add one extra person. Is there an option I am not seeing?
Pause or Disable Scheduled Reports
Hi There, As the title states, can you add a feature to pause or disable Scheduled Reports, I was going to include Preventative Maintenance Tasks as well but this has been raised already.
Import List items into custom field
Hi there, I am making a custom field for different hospitals and have 1,250 of them to add but can't seem to find a way to import them and really would like to avoid manually copy pasting them in which would take a long time. Is there a way to import
Add System Notification Tracking for Tasks in Change Management
When a task is assigned in Change Management, we have the notification rules on to send the task owner an email alerting them of the assigned task. But that email does not show in the Change. When the task owner claims they did not receive the email alert,
FileVault available only in Professional Edition. Upgrade Edition Now.
Hello, Profiles created in PPPC Utility 2 and Mac os server are not installed on some computers. What is the problem?
MFA does not work (not there on enrollment page)
Hi, I'm evaluating the ADself service plus, mostly for MFA for endpoints. I create a new policy and in my policy choose an OU (where my machine is there) and an AD group which user X is a member of. Also I choose Microsoft and Google Authenticator for
Enable https mode in Desktop Central
Hi everyone, I need to enable secure login (https mode) in Desktop Central, but I have a simple doubt, when I'll enable it, the ports that Im using will automatically change? Is there a way that it doesn't change? Because I don't wanna update all the
Need to add Help manual on home page of ADSSP
Hello Support Team, Can we add a help manual (PDF format) to the home page of ADSSP? Since I'm not HTML savvy that I can modify the complete page altogether. But, adding a single link will help me. I have kept that help manual file in pdf format at the
move Desktop Central server to new subnet / procedure to change server IP
Hi All, I have to migrate the VM running our Desktop Central server to a new location/subnet. So I have to change the server IP. Is there a procedure to follow when changing the server IP? Where does it have to be changed in Desktop Central and what happens
"Not Assigned" Technician Login Report
Hello, I have a customer that us runing the following query: select qd.queuename as "Support Group", sdo.name as "Site", au.FIRST_NAME as "Technician Name ( First Name )", LONGTODATE(acs.OPENTIME) as "Last Login Time", al.NAME as "Login Name" from queuedefinition
Update on the recent Apache Log4j2 vulnerability - Impact on ManageEngine on-premises products
Last updated on: 5th May, 2022 A high severity vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j2 utility was disclosed publicly on December 9, 2021. The vulnerability impacts Apache Log4j2 versions below 2.15.0. Find the
Query/script to delete multiple reply messages based on Subject from multiple tickets
Hi all, Due to some internal changes we need to do some clean-up in the ME SDP database. Hence the following request: is there a method, script or query that will delete all Reply-to messages with a specific Subject, from all tickets? Thank you for your assistance - it is very much appreciated.
Update manager not working after update to 10000
Hello, After update to 10000 UpdateManager.bat not working. When I run UpdateManager.bat nothing happens. When I run .\scripts\UpdMgr.bat I recieve error: The system cannot find the path specified. Error occurred during initialization of VM Could not reserve enough space for object heap Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit. What I need to do to resolve issue? Windows Server 2012, MSSQL 2008 Regards, Anton
User validation error
Hello to all, we have restarted a production server and after that we can not login to SDP. In SSO we can see the following message: 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/Popup.js 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/MicrosoftTeams.min.js
[ SD-100376]Alter Autofill Behavior in SDP for Chrome
I just wanted to give some feedback that when using ServiceDesk Plus (On-Premises, current build 110307) with Google Chrome (Current, most up to date Version 96.0.4664.110 (Official Build) (64-bit)), the auto-fill suggestions for commonly used input fields
Security Advisory - M365 Security Plus versions 4420 and below
Hello everybody! We have fixed an authentication bypass leading to arbitrary file-upload remote code execution vulnerability (CVE-2021-42099) reported by moon. This article provides more information on the issue and how to resolve it. What is the
Security Advisory - M365 Manager Plus versions 4420 and below
Hello everybody! We have fixed an authentication bypass leading to arbitrary file-upload remote code execution vulnerability (CVE-2021-42099) reported by moon. This article provides more information on the issue and how to resolve it. What
[SDF-49366] User Groups & Announcements - Email the User Group?
In SDP it's possible to make announcements visible to a user group. However there is also an option to email individuals when creating an announcement. Is it possible to email the User Group or would a distribution list need to be set up in MS Exchange
Upgrade to the latest Secure Gateway Server
Greetings, We have updated Desktop Central's security component, Secure Gateway Server with a few issue fixes and enhancements. Please Download the latest Secure Gateway Server here. You can check the list of updates for the build update in this
Mobile Device Management Storage Encryption showing as "No"
We have a device and in the MDM reports it's showing as Storage Encryption: No. We do a recent scan in MDM just to be sure. We check the device manually (manage-bde -status) and it's showing as Bitlocker enabled, all looks normal, and in Desktop Central
Assets Lincensing
Hi, I would like to know, the licensing of the assets is based on the status or any asset added to SDP will count as a node, even if the asset is "Disposed"? I make the question because I want to register all out IT Assets in SDP, but I need to know
Transitions buttons doesn't appear for requester manager
Hello, life cycle has been created and assigned a Transition for requester manager and give the manager authorization to show the incident, but the Transitions buttons doesn't show when he access the incident. manager is defined as requester. Transitions
URL Redirection
Hi Support, Thanks for the excellent reply to my last query; I got another question concerning URL redirection. I would just like to know how to redirect our http://servicedesk to the http://servicedesk:8080/HomePage.do URL. Thanks.
Servicedesk Plus Ver12.000 REquest Upload Crypt excel file Faild.
After applying the build 12000, I can no longer upload a open password protected excel file when making a request. Please tell me how to resolve. When making a task or request, can't upload xlsx file with encryption and password. Same reason, pptx,docx
Home Page Edit
1. Is there a way to change the request to automatically open the default request template and not the request catalog? We want the user to be able to click and submit a request as we are only using one incident template (default). 2. If the above can
Self-service portal customization boxes
Hi, I've been playing around with the HTML editor and managed to add one more "box", in this case "View Solutions", I would like to know where this comes from {{i18n "search_widget.help8"}}, and how to add a new functioning button. /Norman
migration of specialists
Hey we plan to migrate users to a new domain. specialists who are added to ldap will also be updated to the new domain. Is it possible to migrate specialists to a new domain so that the entire history of their applications is preserved? The attribute
API Calls to other instances
When I make the following API call I get results from the default IT Helpdesk instance: GET https://{ORG_SERVICEDESK_URL}/api/v3/requests/ I get a list of requests from the default instance, "IT Helpdesk". I would like to be able to make the same call
Reporting on the Re-Assignment of Tasks and Requests
We are using tasks in ServiceDeskPlus because there are requests that require multiple teams to work on separate requests. Our management team would like to view how teams are sharing work through tasks or redirection of requests. Is it possible to run
[Log4j Advisory] ADSelfService Plus 6119 released to remove Log4j dependency
Hello Everyone, We would like to inform you that ADSelfService Plus build 6119 has been released to remove Log4j dependency. Issue fixed: Log4j dependency in ADSelfService Plus has been removed to ensure security. Is ADSelfService Plus affected by Log4j
Agent Client running, but still has live status down. Why?
I just started to use Desktop Central to see if I want to work with it. I installed the server site and have now installed the agent client on two systems. On both systems it is running, but on the server side it says the client is down. Could some one give me some tips on what I'm doing wrong and what I should do tofix this? Best regards, Dennis
Zia Configuration Suggest Template is erasing request details
Last week we updated our environment to v120000. We also decided to enable the Zia Configuration settings for the Requests module. Today, when reviewing tickets that were submitted over the weekend, I noticed if I accepted the template recommendation
Exchange Reporter Plus build 5700 released with easy to manage security hardening options and other issue fix.
Hello Everyone, We have released a new build of Exchange Reporter Plus, 5700, with the following security hardening options and issue fixes. Highlight Security Hardening: Now access all the important security-related settings that you must configure
is there a way to uninstall Service desk Plus from Command Line?
I am unable to uninstall Service desk + from control panel. It saying that it is already installed and please uninstall -.-
SDP and DC integration - software install
When installing software from a SDP request, under custom actions - install software, is there a way to use a different policy other than the default DC policy? Some of our installs won't work with the default policy.
Show Secondary Emails to Technicians without Admin Rights
We are starting to encounter problems with users who have secondary email addresses in SDP. It would be great if SDP would show WHICH email address the requester is using to create the ticket instead of always defaulting to the primary. A very large portion
SLA's and Due Date adjustment
HI I have a standard SLA but we have an agreement on some requests that they will contractually completed within 48hours of the final approval. Obviously if the request isn't approved straight away then this can have an impact on the SLA completions.
Next Page
