[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
You may know from experience that applying new security patches causes a spike in incident volume. But do you know what's the correlation factor between security patch updates and incident volume? Likewise, do you know the correlation between technician
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
You may know from experience that applying new security patches causes a spike in incident volume. But do you know what's the correlation factor between security patch updates and incident volume? Likewise, do you know the correlation between technician
[Term of the Day]:Web Hosting
Term of the Day “Web Hosting” Definition — What is web hosting? The term Web Hosting is a popular term, it is also called Hosting in short. Web hosting is a service that allows organizations and individuals to host websites or web pages on the Internet.
Important: Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center
Dear Customers, This announcement is regarding the IP whitelisting for those organizations using their mail server, configured in ServiceDesk Plus Cloud application for mail communication to & fro i.e Mail Fetching and Mail Sending to & from ServiceDesk Plus Cloud accessed through https://sdpondemand.manageengine.com/ i.e served from US data center. As part of improvements to the systems and infrastructure, we have introduced 4 new IP addresses to be whitelisted and we request our customers to make
Upgrade to the latest version of the Closed Network tool
Hello everyone, We have updated Vulnerability Manager Plus' Closed Network tool with a few fixes and enhancements. Please check out and download the latest Closed Network tool version here (Link available under the Download and Setup the tool section).
Upgrade to the latest version of the Closed Network tool
Hello everyone, We have updated Desktop Central's Closed Network tool with a few fixes and enhancements. Please check out and download the latest Closed Network tool version here (Link available under the Download and Setup the tool section). We
Integration With AWS service.
Can we connect AWS Config service with SDP for asset management??
Looking for a report that shows how many times XYZ User called in for a recurring problem
Hello, I'm looking for a report or custom report option that will tell me how many times John Doe called in over a 3 month period of time for XYZ Issue. Bonus points if I can run the report for all users and then the output have John Doe -> Outlook issue
Assets history report
Hi ALL! We use 11.1 Build 11122 How i can make report about asset history (mean any changes of status/owner of Assets) ??
SDF-47420 - Google Calendar integration
Hi, I've found SDF-47420, integration with Google Calendar raised a long time ago. There is any news about it? Its still in the roadmap's queue? Regards, Andrea Del Bravo
Login page issues after long path of upgrades
Generally, we're trying to bring our SDP server up to date, alle the way from version/build 9326. For most of the upgrades, it went rather fine, with SDP going up and working as expected after each upgrade (well, 10500 was problematic, for some reason
Field dependency question (solved)
I have two fields MFH-Location, and Room Number. Both fields are empty picklists. To set their dependencies, i followed your example here. In my case, instead of a 3 way dependency, its only 2 way. Room Number fields needs to display correct room numbers
Please help to modify query report
Hello Can anyone advice me, how to modify this request in order to change period from REATEDTIME >= <from_lastweek> AND wo.CREATEDTIME <= <to_lastweek> to display requests created within current year? Here is original query: SELECT wo.WORKORDERID AS "Request
Active technicians login report
Good morning, It's possible to get a report of only my currents technicians who have login, and their last logout time? Im using PGSQL and and version 11.1 build 11134 of SD.
SAML with AAD from NTLM SSO
Hi What is the best option to migrate NTLM SSO to SAML based? Ideally with AAD. We also have optiomn to use on premesis ADFS, Main concern is to mach login and not creating separae users when dynamic creatin is enabled, https://pitstop.manageengine.com/portal/en/kb/articles/how-to-configure-saml-with-azure-ad
Please upgrade to the latest version of Secure Gateway Server
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few issue fixes and enhancements. Please Download the latest Secure Gateway Server here. You can check the list of updates for the build update on this readme page.
Mobile App not working since Build 6114
Hello Everyone, Since updating to Build 6114 the mobile App stopped working on our End. After typing in the Server Configuration, the Connection can be established. unfortunately, we get an "unexpected error" when trying to reset the password while the
Remove All Attachments Trigger
So, this doesn't need to be a trigger. But here is the issue. Over the weekend McAfee scanned and identified a hundred or so files on old archived tickets. Every single ticket was for a Spam/Phishing ticket that a user had emailed in when something made
Change WF export to PDF, WF editor performance
Hi, I have noticed that the Export as PDF function in Change Workflow Editor generates only the header and footer (see attachment) if the WF is bit more complex (close to 80 nodes, stages with 7-8 statuses, multiple switches with +-5 values each). In
Can't create new report folder - BUG REPORT
Hi On the latest version - when I create a new report folder - it doesn't show. I can see it under 'manage' and move the order but I can't see it listed on the main page. Tried it on both my dev and prod servers - same result UPDATE - You have to create
Not work sorting on some pages
Hi DC build 1.1.2127.12 Windows 10 x64, Chrome 94.0.4606 Not work sorting (by column name click) on pages "Threats & Patches / Systems / Systems without Agent Contact" and "Threats & Patches / Systems / Patch Deployment Failed"
Generate a list of printer with IP address
Hello, Grateful if you could advise what is the mistake in it. All are generated from SDP in this custom query except the [ MAX("networkinfo"."IPADDRESS") AS "IP Address" ] part. SELECT MAX("productType"."COMPONENTTYPENAME") AS "Product Type", MAX("resource"."RESOURCENAME")
Chrome not remember field Subject
Hi, After Fix Chrome 94 can not load page form https://pitstop.manageengine.com/portal/en/kb/articles/unable-to-access-servicedesk-plus-in-the-latest-version-of-edge-and-chrome-version-version-94-released I got problem Chrome not remember field Subject
Subscription
Hello, Is it possible to be notified when there is a new CVE on ADManager ? Thanks Regards, Anthony
Some Nested OU's in "Select Container" Field Won't Load
Greetings, I'm having an issues with "Select Container" functionality, and it doesn't seem to matter where this field shows up. (i.e. I have the some issue with Select Container if its in a user creation template, OU creation, computer management, template
Support for OpenJDK
I know all ME products use insanely outdated and end of life version so of Java, Eventually these will need to be upgraded. What information should we be aware of considering the changes in Oracle Java licensing. We are currently going through all our application to determine if we will need a subscription to maintain the systems java software. Currently SDP is running 7.55 (which was end of life in early 2015). Other products we use have already moved to OpenJDK. We need to know the future plans
problem with vmware vcenter 6.7
Hello After upgrading my vcenter to 6.7, opmanager is unable to connect to vcenter with vmware credentials giving me error:Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong)
Outlook Add-in for Service Desk Plus
Hi, I am working on an Outlook add-in for SDP. First of I want to complement you on the API development and the features that you have implemented. I would like to ask you what is expected from the API development in the near future so i can take that into account before i release a production version of the add-in. if you are interested in trying the add-in and give me feedback that would be appreciated. Best regards, Valdi Hafdal URL : http://www.valinc.net Add-in for Support Center Plus
Now you can Scan and deploy Mac patches automatically
Using Desktop Central you can scan and deploy Mac patches automatically. The benefit includes : Scan and fetch status reports: By following the script (Ref the link given below) you can scan the designated systems and access the reports to analyze the status updates from a centralized location, which means you will have in-hand information about the systems and the reports helps you to take a informed decision. Patch deployment: You can perform the patch deployment from a centralized location for
Delete folder
hi, i ant to delete some folder in C:\Users\%username%\AppData\LocalLow, local and roaming But i cannot find any dynamic variable ini Desktop central it will match for this....please help Regards jason
CVE-2021-40449 actively exploited zero-day patched in October 2021 Patch Tuesday
Hello everyone, Microsoft Patch Tuesday October 2021 comes with fixes for 81 vulnerabilities (including Microsoft Edge for chromium updates), of which 4 are zero-day vulnerabilities. Of the 4 zero-days, one is actively exploited and the other 3 are publicly
CVE-2021-40449 actively exploited zero-day patched in October 2021 Patch Tuesday
Hello everyone, Microsoft Patch Tuesday October 2021 comes with fixes for 81 vulnerabilities (including Microsoft Edge for chromium updates), of which 4 are zero-day vulnerabilities. Of the 4 zero-days, one is actively exploited and the other 3 are publicly
CVE-2021-40449 actively exploited zero-day patched in October 2021 Patch Tuesday
Hello everyone, Microsoft Patch Tuesday October 2021 comes with fixes for 81 vulnerabilities (including Microsoft Edge for chromium updates), of which 4 are zero-day vulnerabilities. Of the 4 zero-days, one is actively exploited and the other 3 are publicly
Survey rating for Technician Widget
Hi. When we add the Survey Rating for Technician Widget to any dashboard, it just sits there processing and never shows any results. I attached a screenshot of what we see which are the dots moving left to right. Thanks
DCentral sync to SDP, missing computers
Hi, I've noticed that SDP is missing assets that are in DCentral - my computer being one of them. I can see my computer in DCentral, but not in SDP. Now SDP uses the DCentral agent, I dont know how this integration syncs. There are settings in DCentral,
the web service does not start
Please help me solve the problem with the Netflow Analyser web service. Before restarting the server, everything worked correctly, and after restarting the service does not start. Previously, access was carried out via tcp/8080 port. But today it was
Error: Issue in getting project list form JIRA, please check the JIRA configuration!!
Hi, I want to integrate SDP to JIRA issue tracker. I read this document and do it: https://help.servicedeskplus.com/jira-integration But when I click on custom menu, open a pop-up page and show me this error: Error: Issue in getting project list form
Filter out BCC emails
Hi We are getting allot of BCC emails that turn into requests that we do not want. How can I filter out the BCC emails from creating unwanted tickets? Thanks.
Notification Template - Reply and Forward
Hi, I've been doing a lot of work to update all our notification / reply templates and I think I've overwritten one I didn't want to. So the scenario is we have a ticket and a 3rd Party has responded to an email and this is now appended in conversations
October 2021 Patch Tuesday updates
Hello everyone, Here's the list of supported updates released this Patch Tuesday New Security Bulletins : 2021-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 (KB5006671) (ESU) 2021-10 Cumulative Security Update for Internet Explorer
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