Survey in user self service portal
Is a way to show Survey in user self service portal?
custom filed for create User group.
custom filed for user group. Now, Some filed can uses on user group. But if Servicedesk can use all additional felid to create User Group, It's good work.
Associate existing tasks and reminders to service requests
Hello guys, Is there any way to associate an existing task to a service request? Same question for existing reminders? Right now I see the functionality to create new tasks/reminders from inside a SR, but no way to associate existing ones. Thanks!
Importing equipment into CMDB
Hey! Please tell me where you can read about how to set up automatic unloading of equipment from an existing corporate system in the CMDB SD? Interested in how to put what, for example, once a day, the system took a pre-unloaded file (CSV) from the path
Attachments with ~ or _ or any special characters
Hi, I am on the latest version and changed the settings to include all attachment extensions but filenames with ~ or _ or any special characters do not come in the system.
Upcoming Release: Secondary Email and Technician Additional Field Enhancements
Dear Users, We are ready to unwrap the upcoming enhancements in CSV & Provisioning tool user import. Below are the details, - OrgAdmins/SDAdmins can add a secondary email to user accounts via CSV import of users or using provisioning tools. However,
What are the keyboard shortcuts for going to my pending requests and to create a quote block
Hey there .. What are the keyboard shortcuts for going to my pending requests and for creating a quote block while typing replies?
Removing older backups failed
Hello, on version build 12000 backup is scheduled to be removed if older than 3 days. Backup folder contains 2 *.ezip files named *.part1.ezip and *.part2.ezip. After 3 days passed, SDP deletes ONLY *.part1.ezip file while *.part2.ezip file and folder
I need hide some field in General Information??
How can i hide some field in General Information of Incident Request? Version: 10.5 Build 10501 Thanks
Requester Allowed to view
Hi. I have a question about "Requester Allowed to view" . Sometimes one Head of Department rule many departments at the same time, ho to make function works with "list" of departments. As example: Ann heads financial department, but she also works with
What is the last version for Desktop central ??
my prouduct version is 10.1.2134.2 but i can only find hot fix for version 10.1.2127.20 Remote Windows Desktop Management and Administration Software - Download Service Pack (manageengine.com) and here i can find note about newer version but there is
Is there a place in MEDC (with Endpoint Security) to report on Microsoft Defender Antivirus details?
Microsoft Defender Antivirus logs all sorts of good information (scan results, detections, etc.) in the Windows event log (seen by Event Viewer). Is there somewhere in MEDC (with Endpoint Security) where we can view and report on this data? Here is a
Planned US Data center Maintenance on Dec 25th, 2021 and 1st January, 2022
Good day & Merry Christmas! There will be a planned maintenance for our US data center as part of our annual infrastructure maintenance on December 25th, 2021 and January 1st, 2022 for about 3 hours from 6:30 PM to 09:30 PM PST. We don’t expect any major
Computers inactive for a long time
As part of provisioning computers, we update the computer AD description with the assigned user. When users go on holidays and do not connect their computers and the computers do not report to Desktop Central after certain time, I would like Desktop
Password Manager Pro (PMP) - installation, license
1) For the Password Manager Pro (PMP) option, can this account management application be installed on the same server as ServiceDesk Plus? 2) In this link, https://www.manageengine.com/products/passwordmanagerpro/help/installation.html#licensing, it mentions
Windows Update and patch management
Hello All, I have been using desktop central for patch management and I think that my settings are not set correctly. I say that because a number if not all of my machines seem to be going to Windows Update to get their updates and not my DC Server. They
Tracking Ticket Quality
Good morning, SDP community, I wanted to throw out this use case and get some thoughts on tracking the quality of tickets. We are running SDP V.12.x and also use Analytics Plus for our support desk metrics. We try to run a disciplined shop. Typically,
What happened to the ability to convert incident to service request button?
We used this feature a lot, but now it's gone. Why does this product continue to remove things that work.
Conversion to Service \ Incident
When we a looking into the manual pages we can find very helpfull function to convert incident to service and vice versa. https://help.servicedeskplus.com/requests/converting_to_service.html https://help.servicedeskplus.com/requests/convert_service_to_incident.html
Live Chat not working?
The Live Chat (with support) option isn't appearing in our Management Console today. And when I click on Support > Contact Us > Live Chat, nothing happens. I'm also having an issue with our Secure Gateway Server, but I'm assuming/hoping that's a separate
Ability to disable Preventive Maintenance Tasks
Hi I was wondering if there was a way to disable Preventive Maintenance Tasks instead of deleting them. This would be a great function to have due to a lot of techs not going into the office or the tasks needing to be done until the office is occupied again. For now, I've auto closed them, but that is skewing the reports that we need to clear up.
Behavior:Win32/PowEmotet.SB
Hi ALL I have issue Behavior:Win32/PowEmotet.SB with MS Defender It's likes to bug in signature base for MS Defender How i can immediately update signature base of defender via DC ?
KB5008285 still being detected on systems that have KB5008263 installed
KB5008263 is the Security Monthly Quality rollup for windows 8.1/2021r2 systems. We normally install this one as it has all of the security fixed that the security only update has. However, this month, KB5008285 is still being detected on windows 8.1/
Daily size report and device count
I am trying to perform some predictive analysis for store requirements given the daily ingress and number of devices. In my previous SIEM, I was able to generate a report that gave me avg data per device, and I was able to multiply that by the number
Error on Test And Approve screen
version: 10.1.2127.13 The "Patch approval status" setting is mixed up. When set to "Test and approve", the text below says "patches will be marked as approved automatically. (And vice versa). Changing from automatically without testing to test and approve,
build 12208
after upgrading to build 12208, connection error. can't click on devices, nor anything else.
Restrict Requestor visibility of Service catalogue by Site
Hello, I know that we can restrict Technicians view of a incident or service catalog form by Support Group. And we can make a form visible or not visible to a Requester using the tick box. However is there are way we can restrict Requestors visiblity
Log4j Vulnerability: Workaround steps to protect EventLog Analyzer (For Versions Below 12146)
This post has been updated on 21/12/2021 Dear users, Two high severity vulnerabilities, (CVE-2021-44228 and CVE-2021-45046), impacting Log4j utility, were disclosed recently. We have found no evidence of any successful exploitation in EventLog Analyzer
Bug: Unable to add url to an image (Custom Triggers)
Just upgraded to v12003 and we are unable to add an url to an inserted image within a Custom Trigger notification. 1. Image is added 2. Click on Image and select 'More' and then 'Link' 3. Link box opens 4. Unable to type or paste within the highlighted
opmanager central trial - license issue with access points
hi i'm trying to login to the central and i get : Your current license allows you to monitor a maximum of 0 Access Points. You can either choose the limited Access Points you want to monitor here or procure a new license. so i went directly into the probe
Your license count has exceeded its limit. Please contact an administrator with access to all modules.
how do I log into OPManager to fix this?
bulk update worklog type
Hi, I am re-architecting the worklog types and could use a method to bulk update worklogs in order to migrate the worklog type from oldA to newA value. Any way to do this? otherwise its over 250 tickets with multiple worklogs i have to click into and
Audit or worklog of technician
Hello, almost any action are stored in history's e.g. history of incidents, changes, problems, tasks or whatever. Now is there a way to get a work-log (or may called audit log) of an technician to see the sequence of all changes/modification done by a
Browser Management Associated App Links
Hi, I'm diving into the browser management panel of Desktop Central and have been trying to find a way to skip the user interaction process in Google Chrome for a particular site that calls a local app that we install for most users. After the first time
Does ManageEngine test patches before release
Hello All, I am new to the Manage Engine product and my group has stated that Manage Engine tests Microsoft patches before they get released to us clients for install on our end devices. Is this accurate? Thanks, Scott
Staging client's missing patches locally before installing
Is there any way within Patch Management module that enables Desktop Central clients to automatically download all the missing patches to stage them locally beforehand so the clients only need to install them during deployment thus saving time for deployment
Report - List computers not in a automatic patch deployment task
Hi Team, Is it possible to view all computers that are not in a "automatic patch deployment" task or list computers that are in a "automatic patch deployment" task? Best Regards, Sigvaldi Geirmundsson
Android Autoupdate profile is not working
Hello. We have profile to automatically update Android phones but it's not working. When I removed this profile from my phone I still cannot do any updates by myself, getting this information "Software updates are controlled by your organisation. Contact
Initial setup of Service Desk Plus
I'm doing my initial setup of service desk and we want tickets created when emails are sent to helpdesk@ourorg.com. I have found the incoming mail settings, but our mailbox is a shared mailbox. Does it work with a shared mailbox? If yes, can you direct
Change Approval - On approval stage "the approval process for this stage was skipped"
If the Change Requester and Change Manager are the same person, the approval process for the Approval stage gets skipped. Is there a way to disable this automatic "assumption" of approval if Change Requester and Change Manager are the same?
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