Create request by technician

Create request by technician

Hi,


I know that is possible to create requests by technician for accounts this technician is associated with.
But unfortunately when technician creates request his name is not listed in requesters drop down.

I find out that there should be some option 'Show technicians as part of Requesters list, while creating a new request?' under Admin -> Self-Service Portal Settings.
But unfortunately I can’t find it in my version.
I use version 10.5.

Any ideas?

Thanks.


David


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