Upcoming 10.6 version release - Behavior changes and EOL Updates

Dear Users

Greetings for the day.

We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release.

Along with this release, as mentioned earlier below important behavior changes / EOL are planned. Please have a look and inform your big accounts in case needed.

Change of behavior in Account admin role :

Account admin cannot create business rules from the 10.6 version by default. They have to be associated with the HelpdeskConfig role to create the same. Please note, as the HelpdeskConfig role is not account-based, they can view/edit all account's business rules configurations. Hence when the same role is associated with the Account admin (though he is associated with a single account), they can view other accounts' admin configurations. If you have any concerns, please contact us through support@servicedeskplusmsp.com with the details.

Below EOL is planned :

Please check our Beta from here -> http://beta.servicedeskplusmsp.com/

Thanks

Santhosh

SDP MSP Team