Inventory report on Cisco stack switches
Hy, i have plenty switches 3750(stack of 3-4) and 2960 standalone switches(OID .1.3.6.1.4.1.9.1.1208). Is there a way i can get for all those chasises to apear in my inventory report? Now i just get blanks, an this is not something i wanna show to my
Custom Trigger - TimeoutException
Hi, After upgrading to the latest version available to us (9218) we have noticed our custom trigger is no longer working. We use the custom trigger when new incidents are raised to send the details to our teams slack channel, but now when an issue is raised in the ticket history we get the following error: Action by Ian Jones on Jun 23, 2016 04:16 PM Action menu "Action Executed is :Send to Slack" invoked Action by System on Jun 23, 2016 04:17 PM Action Executed is :Send to Slack Message: JobExecution
Creating a configuration to apply to new computers only?
Hello all, I was wondering if it was possible to create a configuration that would install certain software but only on new computers that have been added to Desktop Central? Would appreciate any help or tips on doing this if possible.
How can i db migrate Postgre SQL to MSSQL - RestoreDB PSSQL to MSSQL
Hello there, We use servicedesk plus 12.0 Build 12000 on windows server. System now use Postgre SQL and we wish to migrate SQL AOAG. I found this document https://pitstop.manageengine.com/portal/en/kb/articles/how-do-i-convert-the-database-from-pgsql-to-mssql
"User" Access to certain "Technician" Requests
Is it possible to give a basic user/requestor access to view a particular technician's requests in Service Desk? Thanks!
AD users import broke after installing 12000
Hello, Recently I noticed that import from AD does not work after 12000 was installed. Manual import generate error 'Exception occurred while enumerating Organizational Units.' Please help. Support file attached.
Low C: disk space email notifcation
I can see that a user can get an alert for low disk space and that you can set an email notification for Individual partition free space is less than % andoverall free disk space is less than %. However, what would be more logical would be an email notification where C: falls below a value (say 3GB), rather than the overall or individual drives and at a percentage. Is this possible? As Admin's its important to have an alert like this, rather than a scheduled report that you need to look at every
Reports Columns
Greetings, When I use scheduled reports I select predefined reports that contain predefined number of columns, and if I want to select specific columns that suits my needs I have to go with custom reports then choose them to be a scheduled ones, But
Time displayed in the Created Date is not the local time
We are evaluating and using the SDP On-demand Standard version and noticed that all requests are not displaying the correct time(local) time in the Created Date. Appreciate it very much for the help. Cheers!
How to change the email/sms template for OTP verify
Hi all, I am trying to find the configure to change the content of email/sms with OTP code. Now every time I add new email/mobile number and click verify, the email with OTP will be like this: "We received an enrollment request to use this email address
Clients installed via GPO don't show as installed in ADSSP
Hello, I have a logon script that checks if the ADSelfService Client is installed; if not, it runs the .msi silently via command line. This works just fine, and after logging in the client is successfully installed. However, when I navigate to GINA/Mac Installation -> Installed Machines, no new computers are shown. As far as I can determine, if the client is installed any way other than manually or via the ADSSP "New Installation" tab, the machine doesn't show as having a working client. Despite
Error message when installing ADSelfService Plus Service Pack
I'm updating ADSelfService Plus with service pack ManageEngine_ADSelfService_Plus_6_1_0_SP-1_6_0 and received error message during pre-validation: "Can't create/write to file "file path" #sql_1f18_0.MYi (Errcode: 2) I need to install this update due
How to have the support service escalation?
Hi all, Could you please to share me the contact for support escalation? I have a critical issue and pending 2 months without solution or feedback from supported. Thanks.
Command prompt tool has unexpected behavior when the command typed in contains "cmd" or "powershell".
Command prompt tool has unexpected behavior when the command typed in contains "cmd" or "powershell". It is not possible to run commands such as "cmdkey /list" or "tasklist | findstr /i powershell" as two examples. It causes the tool to start a new session.
RecoveryManager Plus rolls out Build 6044
We are glad to release the latest version of RecoveryManager Plus build 6044. Issue fixed: A post authorization command injection vulnerability reported by moon has been fixed. To download the service pack and upgrade to the latest build, click here.
Missing Youtube, Gmail, S-Finder under Android Profiles>Restriction>Applications
Hello, When I create an Android Profiles I don't see Youtube, Gmail, S-Finder under Android Profiles>Restriction>Applications as shown in https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_restrictions.html What
Chrome misconfigurations in MEDC + Endpoint Protection (vulnerability scanning) need to be updated
After finding more Chrome misconfiguration errors it's pretty clear these rules are based on an outdated version of the Unified Compliance Framework Google Chrome configuration guide (by Network Frontiers). There is an updated version of that guide here
Another deprecated Chrome security misconfiguration
The "Webpages are allowed to run Flash plugins automatically" security misconfiguration is no longer valid for Chrome (Flash has been removed since v88) and should probably be removed as a misconfiguration in MEDC/EP add-on. See documentation from Google:
java.lang.OutOfMemoryError цш
Good afternoon. An error has appeared. Windwos server 2019 INFO | jvm 2 | 2021/11/17 12:03:22 | Connect to: [ https://localhost:8080 ] INFO | jvm 2 | 2021/11/18 11:13:59 | java.lang.OutOfMemoryError: Java heap space INFO | jvm 2 | 2021/11/18
Schedule Reboot
Hi Guys My apology if there's already a post about this, i want to setup a schedule system reboot, is it possible to do so through manageengine. What is the requirement for it to work, the agent is installed on the c. Tanks in advance Bev
Smarter kiosk device management with Mobile Device Manager Plus!
You can now schedule restart and shutdown actions for devices using ManageEngine's Mobile Device Manager Plus. These actions can be scheduled to be executed on your devices at a specific date and time based on your organization's need. The different
Problem during scanning ESXI Hosts
Hello, I installed the lastest version of ServiceDeskPlus, but I have a problem during scanning ESXI hosts. When I scan the ESXI Server for the first time, then all the virtual machines get into the ServiceDesk program. But when I scan ESXI Server a
Report - Technician Details
I need a report with below Columns for Technician Report. Support Group - Technician Name - Technician Email Address Servicedesk Plus Enterprise - On Premises. Version 11.3 Build 11307 MS SQL
[Term of the Day]:Enterprise Social Networking
Term of the Day “Enterprise Social Networking” Definition — What is ESN? Enterprise Social Networking (ESN) is also known as Corporate Social Networking. Social networking sites started to form in the early 1990s, with popular sites like theGlobe.com
Release announcement: Build 5050
Hello folks, We are excited to announce that we've launched Analytics Plus build 5050, which offers a wide range of features and updates. 1. Import data from Google Cloud SQL MS SQL Server: You can now import data from SQL Server hosted in Google Cloud
SAML configuration for Azure AD
Hi! Could you, please, provide an instruction of SAML configuration with Azure AD?
Can a Script run a script?
We have a field we use as an identifier for customer transactions. When this field is populated by a technician, I want to have that value checked against all other requests to see if it has been entered before and popup a message to the technician.
[SDF-95117] user viewable expirey/replacement date on user portal
My boss is tired of people asking all the time when they are due for a new computer and we wanted to know if there was a way to populate this info on the users asset portal page. ie maybe add it underneath laptop on the following image..
How possible to generate/create a custom report by the performed date/install date/creation date of any asset in CMDB?
I want to run a report, I wonder which users and devices were added to the domain at a given time, exactly when the first time scan was for them.
Systems not showing up in Assets in ManageEngine Service Desk
the Desktop central Agent is installed on the system and if I use the troubleshoot feature all tests pass. But when I look in Assets in Service Desk the newly added system is not showing up. I have uninstalled and reinstalled the software and still the
Change Calendar - Viewable via ServiceDesk Plus MSP Mobile App
Please add the ability to view the Change Calendar within the ServiceDesk Plus MSP Mobile App This is important as it provides a simple way for managers and account managers to find activities scheduled for their customers
How do you handle requests that come in that aren't for your Service Desk
Folks, How do you categorize (Service Category, Category, Subcategory, Item) tickets that come into your service desk that aren't for your service desk. For example, let's say someone is using a vendor that isn't supported by your organization. An employee
Technician Report -Desktop Central
Hello I need ta Technician History Report. I have some technician using desktop central , and i need to audit they work on the system Build Version : 100661
Automated Office 365 Migration
EdbMails simplifies Office 365 Migration by automating the configuration and migration tasks. Effectively transfers the data between two Office 365 tenants. It allows you to migrate all the existing mailboxes, contacts and distribution groups, etc. from
Can I create a
Hi. New to SD+, but want to set it up to automate a few processes - the main ones are onboarding and offboarding. I'm creating my own service template for onboarding and have a couple of things I want to put in place. I have a Employee Start Date custom
Question on Advanced Threat Analytics
Greetings All, I have a question about the Advanced Threat Analytics. I see in my Alerts a lot of "Malicious Source(s) detected" and yet the IP addresses seem to be benign. Case in point is I see the below alert a lot but it looks like a false positive.
Custom Configuration to enable Security Settings Tamper Protection.
I noticed today when perusing a machine managed by ManageEngine MDM that the device has Tamper Protection turned off. It says that it is managed by your administrator. Reading up, I see that this is due to the device being AzureAD Joined, which, for
Create Remote Mailbox in O365 when creating a user
I've looked through the documentation but I guess I'm missing the process for creating an Office 365 mailbox for a user in a Hybrid environment. I don't know how to fill out the Exchange mailbox information and the Remote Mailbox information, or what.
Report on user account password size ?
Is it possible to report on user account password sizes (number of characters) ?
Populate ADManager + Drop Down Fields directly from Active Directory
How do I configure the drop down fields in ADManager + with the values from Active Directory eg the 'Department' and 'Office' fields
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