I haven't found it yet, but I'm still really new to the software.
Is there a way to get metrics on solutions that caused a requestor to resolve their own issue? When they go to the self-service portal and open the default request form, once they start typing in a subject some recommended solutions appear. If they click on any of those solutions they'll see some buttons at the bottom:

Is there any way to get metrics when someone clicks on "Yes, its resolved"? Would love to see reports on solutions that worked and # of avoided requests.

Thanks in advance!