Changing password by ADSelfservice, then how to sync to laptop without local connection
Hi everyone, I am using ADSelfservice Plus for the user to change and reset the password (Web, Mobile App as GINA as well). Normally, user can use ADSelfservice to change the password if they are not in office, and the password will sync from AD to their
ADSelfService Plus' latest build 6117 now supports Azure AD MFA
We are excited to announce the release of ADSelfService Plus' new build, 6117, with the following updates. Highlight : Azure AD MFA support: Azure AD MFA can now be used for identity verification during self-service reset/unlock; self-service portal login;
[SDF-76004]Outlook plugin for onsite install
Hi, I wondered if there was any plans yet to develop a version of the outlook plugin for on premise installs? I've checked the website regularly, but all I can see is the line - Currently, the add-in is available only for the cloud version of ServiceDesk Plus. Does that mean one is in progress? If so do you have any roadmap for when this will be available? Thanks
[Term of the Day]:RFID
Term of the Day “RFID” Definition — What is an RFID? RFID "Radio Frequency Identification Device" encompasses technologies that use electromagnetic (radio) waves, it captures the details of digital data that is stored in an encoded form on the smart
Service Desk Previous version
Hi, I want to test the previous version of service desk. where can i get the setup files?
Forgot my restore password - Service Desk plus
Hi, I have forgot my restore password, how can i restore by backup. Please help !!! Regards, Islam Shaikh +91 9819196736
Update Vulnerability DB - Issue with File Integrity
Receiving "File integrity verification failed. Invalid response received." when updating DB, no change since 05:30 this morning, are you aware of any issues?
[REHL] Upgrade form 10529 to 31 error "Trying to start PostgresSQL server failed"
Hello, I Have issue with installing upgrade (SP) to SDP MSP My OS is REHL/AlmaLinux 8.5 up to date Operating System: AlmaLinux 8.5 (Arctic Sphynx) CPE OS Name: cpe:/o:almalinux:almalinux:8::baseos Kernel: Linux 4.18.0-305.10.2.el8_4.x86_64 Architecture:
ServiceDesk Plus 12000 Released !
Dear Users, ServiceDesk Plus version 12000 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management
API get Task list from a specified condition/field
Hello support team, I get confused and cannot perform the search for all tasks owned by a specified owner. As the document here listed: https://www.manageengine.com/products/service-desk/sdpod-v3-api/getting-started/input-data.html#list-info list_info
Last Boot Time
Hello, I'd like to know where does 'Last Boot Time' come from on an agent computer. If I query Get-CIMInstance and look up the Event Viewer (Event ID 6009 & 6005) on the local computer, the date/time does not consistent to what is showing in 'Last Boot
Trigger Task on Effective Date Field
So I posted this previously. https://pitstop.manageengine.com/portal/en/community/topic/trigger-task-on-evective-date With Custom Task Triggers and Custom Functions and everything that's been introduced since that first post. Is there anyway now to achieve
Does Servicedesk Plus store the last modified date of reports and reply templates?
I've been asked if I can view the last modified time of custom reports and reply templates in servicedesk plus. Those dates aren't shown in the user interface, so I was wondering does servicedesk plus store that info in a database? Is there a query report
6 Zero-days fixed in November 2021 Patch Tuesday
Hello everyone,November 2021 Patch Tuesday comes with fixes for 55 vulnerabilities, out of which 6 are zero-day vulnerabilities. The details of the zero-day vulnerabilities are as follows: CVE ID Vulnerability Publicly Disclosed Actively Exploited
6 Zero-days fixed in November 2021 Patch Tuesday
Hello everyone,November 2021 Patch Tuesday comes with fixes for 55 vulnerabilities, out of which 6 are zero-day vulnerabilities. The details of the zero-day vulnerabilities are as follows: CVE ID Vulnerability Publicly Disclosed Actively Exploited
6 Zero-days fixed in November 2021 Patch Tuesday
Hello everyone, November 2021 Patch Tuesday comes with fixes for 55 vulnerabilities, out of which 6 are zero-day vulnerabilities. The details of the zero-day vulnerabilities are as follows: CVE ID Vulnerability Publicly Disclosed Actively Exploited
multiple attachments with one action
Is there a way to include multiple attachments at one time? Want to add multiple (multi select) attachments to a reply to requester without having to choose them one by one using explorer Want to add multiple (multi select) attachments to a task without having to choose them one by one using explorer Thank you, Cheryl
API Add Attachments
Hello everyone, I try to add attachment to request. As you can see on attachment i can upload from PostMan. I made a simple form for upload attachment to request but it gave an error like below. {"response_status":{"messages":[{"type":"failed","message":"The
Prevent assiging technician
How can I prevent technicians from assigning tickets to another technicians?
Error on Self-Portal on any browser
Hi, Suddenly our users started to "loss" the Self-Portal to submit tickets. We tried several things like updating SDP (now running last version 11.3 Build 11309), Java updates, browser updates, theme change... nothing worked. I can still login myself
Close "LINK DOWN" ticket if "LINK UP" email received?
We have our SD WAN devices set to email our helpdesk email. In event of link going down they will email say "(LINK_DOWN) - Site Name - Telstra Internet (USB2)" on coming back up will email "(LINK_UP)...". I had a quick look at Business Rules but not very
sentinelone tagging wrapper.exe as threat
we just upgraded to 11.3 build 11309 and wrapper.exe is being tagged as a threat by sentinelone. anyone else experience this?
[SOLVED]Add Request - Unable to select other technicians as Requester
I have noticed that when creating a request from Quick Actions or other places or trying to change the requester, I cannot select other technicians as the requester. Can anyone verify that this is normal behavior? If so, why? Case Use: My Manager (Also
Desktop Central agent wrong Ip installing from SCCM
HI guys , Maybe I have more luck with the community than with a technical support that has not responded in several days and when it responds it is to say that it is reviewed logs . we are trying to deploy the Desktop central agent through SCCM but
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
Powershell execution
Hello guys, I have a problem with powershell execution in workflow Any script that i running i receive the following error: Executed. C:\ManageEngine\EventLog : The term 'C:\ManageEngine\EventLog' is not recognized as the name of a cmdlet, function, script
Ability to use other remote desktop tools from with MEDC
A major drawback of MEDC is that it's remote control system is not FIPS140-2 certified (or even complaint). Because of this there are two functions I think need to be addressed: Ability to disable remote control completely. (checks the FIPS140-2 box in
[Term of the Day]:Private and Public Keys
Term of the Day “Private and Public Keys” Definition — What are Private and Public Keys? Encryption has been around for centuries. Encryption is the process of transforming information into a form that is unreadable by anyone other than that the
[QUIZ- 7] : New features released in version 11.3 ( Part -1)
We are excited to bring our quiz activity for the recently held virtual meetup session on New features released in version 11.3 ( Part -1) . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity
transfer to a new server
Have a nice day! Now I'm trying to migrate my SD server to a new OS. I use the instruction https://www.manageengine.com/products/service-desk/on-premises/faq/upgrade-installation-backup.html#moving1 At the step of creating backUp, an error occurs. Please
Domain Report
how can i create a report that shows me the number of clients and number of servers by domain? and also a report that gives me a number of printers by domain
November Patch Tuesday 2021 supported updates
Hello everyone, Here is a quick update on the supported updates for this month's Patch Tuesday New Security Bulletins : 2021-11 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5007246) (ESU) (CVE-2021-41371) (CVE-2021-38631)
November Patch Tuesday 2021 supported updates
Hello everyone, Here is a quick update on the supported updates for this month's Patch Tuesday New Security Bulletins : 2021-11 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5007246) (ESU) (CVE-2021-41371) (CVE-2021-38631)
November Patch Tuesday 2021 supported updates
Hello everyone, Here is a quick update on the supported updates for this month's Patch Tuesday New Security Bulletins : 2021-11 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5007246) (ESU) (CVE-2021-41371) (CVE-2021-38631)
Mozilla releases security updates for Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 94, Firefox
Mozilla releases security updates for Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 94, Firefox
Mozilla releases security updates for Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 94, Firefox
Search by Description in Archive
I'm trying to find some information on old tickets in order to take care of some current issues. I tried building a report on Archived tickets but I'm not seeing "Description" as an option. Is it possible to build a query to search through archived tickets
how to use variables in subject name
Is there a way to set up a template to change the subject line when a user enters data into another field on the form? i want to have an employee name field and when that is filled in have it update the subject like to be "new hire - "data in employee
Graphs not updating
Good afternoon, We have some graphs that hasn't updated since late October. They count the number of tickets received in the month. They have been working well since we set up them up at the beginning of the year. We are running Version 11.3 build
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