Populate the ticket description based on a field selection
Hello. I am working with the Field and form rules to automate our new hire process. I have a custom field called Title. Is there a way to create javascript so when a title is selected, it automatically populates the description field with specific information about that title (such as the configuration)? Thanks. Dave
Patch Tuesday March 2022 - Supported updates
Hello everyone, There was a delay in supporting the March 2022 Patch Tuesday updates due to an unexpected glitch in our internal servers. We apologize for the inconvenience and will ensure that hiccups like this don't affect your experience in the future.
Patch Tuesday March 2022 - Supported updates
Hello everyone, There was a delay in supporting the March 2022 Patch Tuesday updates due to an unexpected glitch in our internal servers. We apologize for the inconvenience and will ensure that hiccups like this don't affect your experience in the future.
Patch Tuesday March 2022 - Supported updates
Hello everyone, There was a delay in supporting the March 2022 Patch Tuesday updates due to an unexpected glitch in our internal servers. We apologize for the inconvenience and will ensure that hiccups like this don't affect your experience in the future.
Login error and user logging off
Hello everyone. So I've installed Asset Explorer on my company and, doing that, i've updated the other solutions that we have (ServiceDesk Plus and Desktop Central) to ensure compatibility between them. After that I've started having two issues on both
Password Validation not working certain account on WindowsDomain using agents.
We have several DMZ areas that we must use Windows Domain Agents to manage our domains. Performing password changes of any of the WindowsDomain accounts seems to work fine. The problem is the Password Validation doesn't work for accounts that aren't
Can files in the patch folder under the PMP install directory be removed?
We've had PMP since version 6.0. Over the years of upgrading PMP the "Patch" folder seems to store all the patches that we've ever applied and has grown to 5GB in size with over 43,000 files in it. Normally this isn't a problem, but before each upgrade
Upgrading ServiceDesk Plus from 12003 to 12006
I'm trying to update Service desk with the new certificate import, but neither from command line or with updatemanager.bat the window to select the certificate appear. How can I update the server? Windows server 2016
Email Command only working for Technicians
We are setting up a web form for our users to create service/incident requests. I have been able to successfully have the form create an email with the commands parsed and it works perfectly when submitted by Technician. However, if the requester is a
Completely automated workflows
Is it possible to have completely automated workflows in AD Manager plus? That is, the robo requester submits a job and it follows a workflow that doesn't require any operator/admin approval before it is carried out? We're a college that are just getting started with AD Manager plus, and one of our issues is the automatic enabling and disabling of user accounts. Any of the current solutions we can see do not look too good, but it seems to me that if AD Manager Plus allowed totally automated workflows
How i can copy config file ( setting i made in incident management) from one server and import it other server?
I want the same settings, that I made on one server, on a different server. Is there a way that I can copy/export a config file from one server and import it to another server?
How to access to user by role for add leave for all technician
Hi, I want to define a role that user can be set leave and backup technician for all technician instead of each technician set leave for himself. Is there any solution? Thanks
List all technicians that have a role of X
Good morning, I'm using MSSQL on version 10.0.10004. Would you please be able to provide me with a query that allows me to specify the role and produces a list of all technicians that have that role assigned? Thanks, Adam
Service desk plus SaaS mobile IOS crash issue
Service desk plus SaaS mobile IOS crash issue when I try to add the URL and click save the application crash
In SoM and remarks column - PC has checked in recently with DC
What is the meaning of: Credential is not available
[SDF-89692 ] Dynamic Checklist or Tasks
HI, We would like to create a new ticket either via an email or an API call. We have a dynamic check list of items that need to be created when the ticket is created. For example - when we on board a new doctor there is a list of items that must be performed.
employeeNumber instead of employeeID
Hello, I am new to AD Manager. How do we get employeeNumber instead of employeeID in the general tab of create user? In fact we want to make it a standard across all template as our organization does not use employeeID. Many thanks in advance.
Mozilla fixes zero-day vulnerabilities in Firefox 97.0.2, Firefox ESR 91.6.1 and Thunderbird 91.6.2
Hey everyone, Mozilla has released security updates to fix two zero-day vulnerabilities in Firefox 97.0.2, Firefox ESR 91.6.1 and Thunderbird 91.6.2. Tracked as CVE-2022-26485 and CVE-2022-26486, Mozilla said, "We have had reports of attacks in the
Mozilla fixes zero-day vulnerabilities in Firefox 97.0.2, Firefox ESR 91.6.1 and Thunderbird 91.6.2
Hey everyone, Mozilla has released security updates to fix two zero-day vulnerabilities in Firefox 97.0.2, Firefox ESR 91.6.1 and Thunderbird 91.6.2. Tracked as CVE-2022-26485 and CVE-2022-26486, Mozilla said, "We have had reports of attacks in the
Remote Desktop Disconnected users report
I have ADAudit Plus, and I am trying to get a report of the people who refuse to log out and simply disconnect. I need a way to report on this. According to the website I should be able to do it, but I cannot find it in the software.
Mozilla fixes zero-day vulnerabilities in Firefox 97.0.2, Firefox ESR 91.6.1 and Thunderbird 91.6.2
Hey everyone, Mozilla has released security updates to fix two zero-day vulnerabilities in Firefox 97.0.2, Firefox ESR 91.6.1 and Thunderbird 91.6.2. Tracked as CVE-2022-26485 and CVE-2022-26486, Mozilla said, "We have had reports of attacks in the
Is There Projects Report for % Milestones ?
Hi Community, We are part of PMO and we looking forward to have below Measurements as Advance Report: (A) Milestone: 1- Milestone Available: If yes will take 100%, if no will take 0% 2- Milestones With Scheduled End: % Average of Milestones With Scheduled
Database data missing after AD Audit Plus patch
Hello. After update to latest Version:7.0.5 Build:7054, all previous data is missing for Active Directory Reports However, all Azure AD data is available: How can I check if the AD data is still in the database and recover it?
Remove users from Workgroup
When I try to deploy a configuration for all users of a domain (a Workgroup, not an actual domain,) old, non non-existent users are displaying in the Execution Status view. This means that the status never moves to "Executed." Is there a way to remove
Deprovisioning best practices made easy with ADManager Plus
Employee deprovisioning should ideally start well before an employee's last day in the organization. But in most organizations, complete deprovisioning of a user account and associated access permissions takes weeks or sometimes months, after an employee's
SAML support for mobile app
Hi is there or will there be possible to use SAML when using the mobile app? //Stefan S
Secondary Node is Inactive
Hi , we installed PAM360 version 5000 and tried to configure High Availability in product console but unfortunately the secondary server show Inactive. The setup is configured with : 1- the same version of PAM360 on both servers 2- the same version of
Password Manager Pro new build 12004
Hi, Password Manager Pro 12004 has been released and is now available for download. This is a minor release that includes a set of customer reported issues. For more details, please see our Release Notes of this upgrade pack (build 12004). How to Upgrade
ServiceDeskPlus on Ubuntu 21
Hi, I have downloaded the ManageEngine_ServiceDesk_Plus_64bit.bin and trying to install it on Ubuntu 21, 64-bit system. here is what i have tried; 1 sudo chmod +x ManageEngine_ServiceDesk_Plus_64bit.bin 2 ./ManageEngine_ServiceDesk_Plus_64bit.bin and
服务器执行失败
我在补丁管理 - ManageEngine Patch Manager Plus上安装补丁，出现“服务器执行失败”请问如何解决该问题？
Organisation with two change advisory boards.
Hi, Wondered if the following is at all possible. If an organisation has two CAB processes but one central helpdesk is it possible to have two "Change" tabs pointing to two different change lists. So the Tabs in the taskbar are totally independent of
服务器执行失败。
ManageEngine Patch Manager Plus上安装补丁，出现“服务器执行失败”问题请教如何解决
Received 'Server execution failed' deploying patches
Hi, I have an automatic patch deployment process setup to push out critical security updates to Windows computers. Just the other day I added an extra machine to Desktop Central and it appeared there were 3 critical patches missing from the machine. When
Updating database on isolated network?
I am running Desktop Central on an isolated network. In order to run scans and collect application data, I need to sync with ManageEngine. Is there a way to run a sync on an internet connected computer and copy the data to the DC database in the isolated network? I am seeing the "Unable to download - https://patchdb.manageengine.com/dc-crs/crs-meta-data.xml. Ensure that your proxy/firewall/antivirus, is not blocking the download." message on Patch Management tab and "Application details are empty.
Monitoring Siebel EAI Web Services. Yet Getting errors!
Well, my problem is simple.. I have a "Siebel EAI Web Services" and need i monitoring it... But I can't create new Web Service Monitor Simple, because the EAI Web Service need a file WSDL for summit.... in this link is explain the Siebel EAI WS... https://myuniversalremotecodes.com/onn-universal-remote-codes/
[Webinar] OpManager MSP launches NCM add-ons for enhanced client network and compliance management.
OpManager MSP has extended its Network configuration and management capabilities with the NCM add-on. With this feature, you can tackle clients' network configuration and compliance management woes with ease. Join the free webinar on 7th April and learn
How to append note/worklog/resolution using API
I am looking at appending a note/worklog/resolution in a ticket via API and have tried using the Put method but this overwrites the note/worklog/resolution. In particular I would like to be able to create readable multi-line notes but appending worklogs
[Tips & Tricks] How to effectively use mentions in ServiceDesk Plus
Hello folks, As you maybe aware that comments can be added to projects, milestones and tasks (Request,Problem,Change and Project). This allows project members to communicate with each other. In one of the recent versions, we brought in the "mention" feature that allows the project members to tag the technician to share any update, ideas and so on. This also allows the members to choose entity owners like "Project_Owner", Milestone_Owner and Task_Owner. These keywords populate only if the entity
Google releases several security fixes in its Chrome 99.0.4844.51 Stable Channel update.
Hello everyone, Chrome stable channel has been updated to 99.0.4844.51 for Windows, Mac, and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0789 Heap buffer
Google releases several security fixes in its Chrome 99.0.4844.51 Stable Channel update.
Hello everyone, Chrome stable channel has been updated to 99.0.4844.51 for Windows, Mac, and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0789 Heap buffer
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