Report for Install Dates for Updates
Is there a way to create a report to tell when an update was installed.
Upcoming Release: Enhancements for Problem, Change, Asset and Dashboards
Dear Users, We are ready to unwrap the upcoming enhancements for Problem, Change, Asset and Dashboards. Below are the details, Problem Form Rules Introducing Problem Form Rules to help you create rules based on custom criteria to perform various actions
Demystifying SLAs - Im lost with configuring SLAs.
Hi everyone, I was wondering if folks would mind sharing some examples of how you have configured your SLAs. I am having trouble understanding how exactly SLAs work in ServiceDesk. I have tried to play around with different SLA configurations, but I am
About the scheduler page
I would like to create a link. When a user click the link, it forward the user to the scheduler page with out login. How can I implement it?
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus MSP versions 10527 till 10529
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus MSP versions 10527 till 10529. This vulnerability was addressed on September 16, 2021 in versions 10530 and above, and an
Average of normal value
Hi, I have some data like below: 1,5,6,3,7,5,20,2,-10,50,8,2 Now I want to get the average of normal value [1,5,6,3,7,5,2,8,2] and excludes [50,-10,20]. Result of normal average equals with 4.3333 What should I do to get this average in Analytics Plus?
Asset Default Selection
When going to the Assets tab in SDP and then opening up the search field. Is there a way to set the default filter or keep it from changing once selected? Right now it defaults to Workstation. But the majority of the time when we search we're looking
cant login to pmp from firefox chorom plugin
hi I can login to my account from webpanel of pmp But I cant login from browsers plugin. my user name and password is correct but show me "Invalid username/password" error message. please help me.
[Security advisory for CVE-2021-44675] Authentication bypass vulnerability in ServiceDesk Plus MSP that could lead to remote code execution till 10532
Hi there, This security advisory addresses an authentication bypass vulnerability that affects ServiceDesk Plus MSP versions up to 10532. Please note that we are noticing exploits of this authentication bypass vulnerability, and we strongly urge all
Administrator account unable to login after upgrade to 12 version
Hi guys Anyone have problem with login after upgrade to 12 version , i cant login to system [00:00:01:920]|[12-05-2021]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[68]: LoginException occured for user : administrator with msg : Unauthorised
NCM will not connect via SSH
I am able to connect via Putty/SSH from the server NCM is installed on without have do to anything special. Trying to connect to a Palo Alto Firewall and we get this message from the SSH applet in NCM and when trying to test the credentials. (Ip Hidden)
OpManager Service keeps stopping every couple days
Our OpManager service under Windows keeps stopping and need start again every couple of days. All I get in Event Log on the server is Event ID 7036 "The ManageEngine OpManager service entered the stopped state." I've set all recovery options on the service
Embedded video in solution
Hi, Would be a great feature if we can add videos tutorials into solution articles. the feature have been requested for long time but no progress till today so i thought to add it under feature request. Best regards,
[Security advisory for CVE-2021-44676] Authentication bypass vulnerability in Access Manager Plus (Build 4202 and prior)
Hi there, The security advisory addresses an authentication bypass vulnerability identified in the product, ManageEngine Access Manager Plus versions up to 4202(CVE-2021-44676). Given the severity of this vulnerability, we strongly urge all customers
Run a report to find computers without a piece of software installed
Hi Everyone Is it possible to run a report to find machines without a piece of software installed? Cheers
CVE-2021-44515 question
Hello, Can you please clarify if ME Secure Gateway Server is affected by this CVE? We're using Desktop Central 10.1.2127.18 and a Secure Gateway Server ver. 90092 Is it possible to use any "Exploit Detection Tool" for Secure Gateway Server like mentioned
[Security advisory for CVE-2021-44526] Authentication bypass vulnerability in SupportCenter Plus versions up to 11017
Hi there, This security advisory addresses an authentication bypass vulnerability that affects SupportCenter Plus versions up to 11017. Please note that we are noticing exploits of this vulnerability, and we strongly urge all customers using SupportCenter
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in AssetExplorer and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect AssetExplorer versions up to 6952 (CVE-2021-44526) and AssetExplorer customers who use the Desktop Central agent for asset discovery (CVE-2021-44515).
Paid app
I've read https://www.manageengine.com/mobile-device-management/faq.html#a31 but I still can't add paid app to App Repository. Below are steps I followed Device Mgmt->App Repository->Apps->Add App->Play Store App Search "Barcode & QR code Keyboard PRO"
Report on Requests,Problems,Tasks per Technician
I would like to create a report showing, for each technician, how many Open Requests, Problems & Tasks they have. I have reports for all Open Requests, all Open Problems & all Open Tasks but they are separate reports. What I want is to join this information
Servicedesk plus (non MSP version) importing from Salesforce?
So currently my company uses salesforce to keep track of users and who their manager is for approvals. We are trying to move over to servicedesk plus but I can't seem to find out if there is a way to pull fields from salesforce into servicedesk. I know
AD360 build 4300 released with new enhancements.
Hello everybody! We have rolled out the latest build of AD360 - 4300. Update now to get the latest enhancements Enhancements: Updated Tomcat server: The Tomcat server which comes bundled with the product has been updated to version 8.5.57. Updated jQuery:
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol in Supportcenter Plus. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend
Querry for pending requests until a specific month
Hello together, i need a querry to show the following records: All request types with request status = open until 31. August 2021 23:59 . So this means that i need a way to look into the past how many ticket was still open until this date/time.
How can I access the API using javascript?
I want to access the ManageEngine Service Desk Plus API using javascript. Although I added the "Allow Access-Control-Allow-Origin" security response headers and restart the application server, I still got the CORS error. I attached all related file for
Not able to log in freshly installed servicedesk
Hello I have just downloaded servicedesk plus (downloaded today so I am guessing latest version. I installed this on a custom path of D:/ManageEngine/ServiceDesk It was installed onto a virtual machine which is running Windows server 2019 datacentre
[SDF-89711 ]Acknowledgement e-mail comes from wrong e-mail address
We are running SDP 11200 and have multiple support groups configured. Example: Support Group 1 e-mail is support@domain1.com Support Group 2 e-mail is support@domain2.com Support Group 3 e-mail is support@domain3.com On the back end, all of these e-mails
[SDF-52894]Allow servicedesk plus on premise self service portal requestors to see all conversations
Is it possible to show all conversations to requestors on the self service portal? right now they only see system conversations. no emails. Thank you in advance.
ADSelfService Plus' latest build 6118 released with a minor issue fix
Hello everyone, ADSelfService Plus' new build, 6118, fixes the following issue. Issue Fix : An issue in renewing the SAML certificate when ADSelfService Plus is the identity provider has now been fixed. How to update? You can update to the latest build
Option to choose OU and Group while configuring the Policy
Currently, while configuring the Policies we are able to see two options: OU and Group. By the current design, we have an "OR" between these two objetcs, so when we select one Group and one OU, the ADSS will get all the users inside the OU and all the
Remove custom report from the dashboard?
Is there a way to remove custom reports from the "Reports" Dashboard? I cannot seem to find a way in the documentation/forums. Per the picture below I'd like to remove these old reports (highlighted in yellow) that people have created over the years.
Add Request Link to Reminder Notification
So I have this previous request that has been provided and is working great. https://pitstop.manageengine.com/portal/en/ticket/24001424854007 In a nut shell it's sending off a reminder notification for people with open task. I'd like to see if it's possible
PostgreSQL implementation details
I have been trying to understand the whole PostgreSQL configuration thing for the past 16 hours. I studied the migration guides, I did a dozen (failed) test migrations on Windows and Linux boxes, switched from MSSQL to PostgreSQL, etc, and I am slowly
standard edition license renewal
Hi, i am using free standard edition license for service desk plus which is not working now apparantly due to License expiry. could you please help me out on this issue.
Technician unable to add requester name
Good morning! We followed the update chain to get from 10513 to 11100 last night. Now, one of our technicians is unable to add a requester name when entering an incident. He receives a "Requester does not exist" dialog instead of the usual "Requester Name does not exist. Do you wish to add new requester as part of submitting a new request?" prompt. Please help!
Linksys SRW224G4
Dear Support, I installed Opmanager 7100, added switches and routers in my network. All the progress is okey but in Linksys SRW224G4 series switches i cannot measure the traffic of interfaces. I get this error on graph "Sorry, no data available for Graph. Try other options". Checked credidants, SNMP is ok. I have spend 2 days reading forums if same thing occured before. Couldnt find a solution. I got 3 Linksys SRW224G4 series switches in my network, so i dont want to change the switches. Urgently
[SDF-76522]Notifications in telegram
hi SDP v12 Dear developers, are you planning to integrate with telegrams?
Looking back at 2021 for EventLog Analyzer
Hello everyone, We are excited to share with you that our log management solution, EventLog Analyzer has had yet another great year. Apart from being named in the 2021 Gartner Magic Quadrant for SIEM, we've also built new features that can help better
Blank page with ADSSP login script at logon
Hello, Some users are using XenApp desktop over Windows 2012R2, and when they logged in, they experienced a blank page which can't be close without killing the process. The blank page is the login script to ask users to register. Even if they killed the
Reset the software metering results
Hi I have been running software metering for Acrobat for some time but need to reset the results so I can see changes made to software installations, how can this be achieved.
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