The annual ADManager Plus feature round-up for 2021 is here!
It's that time of the year when we look back on the challenges faced and the lessons learned from the year gone by. But as IAM challenges and attack methods keep evolving each year, so does ADManager Plus. Here’s a quick roundup of the exciting features
How do I perform a mass delete of certain assets?
I have a spreadsheet full of assets that I need to remove as they have been recycled. Is there anyway to upload a csv or something for a mass deletion of those specific assets?
NTLM to SSO migration?
Can anyone suggest a controlled approach to migrate our SDP authentication away from NTLM SSO? We already have Azure AD prepared for SDP to use as an IDP. The most obvious next step is a complete cutover, which is not ideal with 800+ users. We'd like
Agent is not reachable
Hi, we have manageengine in our network and it works greatly...but on some devices agent have installed successfully but on inventory list scan status of them is "Failed"... and they have details and "last successful scan" of them updates daily but always
Scripts to have approval from Manager using service catalog
Dear Support, There is our requirement. We have different service catalog. Like example :- Service Catalog below 1. AWS login request 2. AWS support request 3. Software installed request 4. Server decommission request
User Inventory Report
Hi I want to create a report showing all the inventory (laptop - IP Phone - printer - etc.) and software (autocad - microsoft - windows 10 etc.) Can you help me?
Difference between Asset Management Module and CMDB
Hi all, I'd like to understand the difference between the Asset Module on ServiceDesk Plus and the CMDB. I see that when I create a new Asset, it is alse created as a CI on the CMDB, but for the Assets I need license (I had to buy a license pack for 1000
ServiceDesk Plus Integration - Change Requester Name
Hi When tickets are created from OpManager into ServiceDesk Plus they are created with my name as the requester. Instead I would want like "opmanager" as the requester name. How can I change this?
[Online training] Analytics Plus virtual training session for experts
Hello folks, Take your analytics journey to the next level with Analytics Plus' virtual classroom training session for experts. During the session, we'll discuss Analytics Plus' capabilities and reporting options including building data models and preparing
ADAudit Plus 2021 feature highlights
Over the past year, we have steadily added new features and enhancements to ADAudit Plus. We have also fixed issues to provide a seamless experience to our users. While there are many significant feature additions, here are 12 new benefits of using
[Term of the Day]:White Hat Hacker
Term of the Day “White Hat Hacker” Definition — Who is a White Hat Hacker? A White Hat Hacker is an ethical hacker, who breaks into protected systems and networks to test and assess their security. White hat hackers use their skills to improve security
does SDP cloud has Format Painter function
I see "Remove Formatting" button, but can't find the Format Painter one.
Basic software deployment automation in DC “fundamental design flaw”
This is in addition to my other post on fundamental problems in the product, which is still even satisfactorily answered, never mind addressed: https://pitstop.manageengine.com/portal/en/community/topic/desktop-central-is-still-desperately-lacking-in-patch-configuration-job-targeting But that is a distraction from this post... Scenario: I would like to set up some software deployment automation tasks, in DC. The intention is to automatically deploy MOE software to computers, based on custom dynamic
Report for specific users
Hey! I am looking to create a report that runs weekly that pulls information from a specific group and then puts the information into a summary form with the date of the ticket, the ticket summary, how many days overdue, the agent assigned, and the priority.
can i please get a report created which lists what tasks are open for a change and who they are assigned to
we have many changes open in our system with tasks assigned to relevant staff to perform the work. I would like a query report that lists the following in relation to the change requests: Created date Task ID Change ID related to Title Description Status Owner Group Scheduled Start time Scheduled End Time % Completion Thankyou
[SD-98765]error editing response
After upgrading to version 12000, you cannot change " Notification Rules. ”After clicking the edit button, an error occurred. There is an error in the Russian language profile. If set to English, there are no errors.
Auto Share - using multi select
Hi I have a need to create an auto share and I see from this link https://pitstop.manageengine.com/portal/en/kb/articles/how-to-auto-share-request-to-users-specified-in-a-request-field-v3 that i can use my own custom field (called auto share) that contains
M365 Manager Plus feature highlights
Hello there! As 2021, comes to a close, we look back at M365 Manager Plus, a solution that can take care of all your Microsoft 365 administration needs. M365 Manager Plus is an extensive Microsoft 365 tool used that has been used by IT teams for reporting,
Monthly Report by SLA Type and Group
Can I get a monthly Report by SLA Type and Group? We are using ServiceDesk Plus 9.2 Build 9241 running MSSQL. Thank you, Steve
TFA is not enabled for this user
I have had ADSelfService Plus deployed to all of our PCs so users can unlock their own account and reset their passwords. Recently, I have decided to enable MFA on any PC or server where a Domain Admin logs in. I have the policy set up and it works on
ADSSP Dasboard view doesn't display desired information
The ADSSP dashboard by default only shows the current month Audit Reports (i.e. Reset password, Unlock accounts, change password, etc) However, there is no option provided for the Admins to make it show the total usage of it in the entire year. It only
shared ipad setup 365 integration with microsoft apps
We are predominantly an windows environment. ManageEngine is linked to ASM. ASM is linked to AzureAD and the apple ids are azureAD email/UPN with automated sync. ME is linked to AzureAD for users and groups again with automated sync. Apps are installed
Set DNS to access
Hi, I have a question for appmanager and opmanager usually we access through ip address ie. 10.x.x.13:xxxx, can we change that to dns, like appman-allo.com?
Desktop Central MSP API: Is there Module for configuration?
Is there module for configuration in Desktop Central MSP API or any plans to have?
Same requester manage many accounts/sites
Hi we have the situation as described in object. Is it possibile to assign multiple account to one requester and allow the same requester to login once and see all the assigned account data? This is a common situation for service providers Thankyou Michele
Automatic creation of a new request in another Service Desk Instances ESM
Good day. We started testing and purchasing Service Desk Plus product with ESM A necessary mechanism (possibly a script) that, according to a specific event or business rules, will create a new service request in another Service Desk Instances The purpose
Mail is not processed as new request
Hello everyone. In search of a way to transfer a Request from one ESM Instance (HR) to another (IT), we tried to use a custom trigger with an email notification. The letter is successfully sent on behalf of nrd@ and gets into the help@ box. Then ESM Instance
Able to print in project
Hi, Was wondering when we will be able to print\export out info from the project tab as this is need badly. Regards Keith
Login Page - add text
Hi, Is there a way to add text to the login page for SDP? Specifically, we want to add something like does not work with Internet Explorer. Please use Edge or Chrome to login in.
life cycle and verified checklist
hi We used your service desk plus 11121. I used life cycle and mandate "verified ckecklist" but its not work and can resolved request with out fill checklist. can you help me?
Access Denied. Account locked by admin - PMP
I cannot login to PMP console and getting the error message . See attached file.
[SOLVED][ SDF-83058 ] Rename the default instance]SDP ESM: Rename the IT Helpdesk instance
Hello Support. We are currently using SDP ESM v11005 Is it possible to rename the default instance of "IT Helpdesk"? We want to modify the name of the instance "IT Helpdesk". Regards. Rafael Vega.
Rename the default instance[IT Helpdesk]
i have one instance is default instance - version is 11.3 Build 11307 need guide to Rename the default instance [ IT Helpdesk ] & description
can't use the "Drop files to attach" function
Hi team, I was trying to use this function but it can not attach any file. I wonder whether I did wrong operation or the function is not available.
Mac Office 16.55
The patch update is still missing from DC.
Backup Technician Feature Request
Is it possible to have an option on how the "backup technician" feature works? So as I understand it, the backup tech feature only evaluates the due date/time of a request and if the technician is on leave on the due date, then re-assign the ticket. We have instances where technician is not in the office but requests are still being assigned to the technician and because they will be back in the office when the ticket is due, and as such, it doesn't get reassigned, but this also means that the ticket
"Projects" Tab in Service Desk Plus
Hi How can we separate projects of each Departments ( HR , IT , FIN and etc ), so that each department is only capable of viewing and working on their Projects not all projects . If its not clear here is an example : in our environment we want to give R&D Dep access to Projects but we don't want them to view IT projects. is there any way to this ? Thank you very much
Project Module-Confused by Technican Role
I am looking at starting to use the Project module and get confused by the Project Role in the Technicians profile. I get a choice between Project Admin Project Manager Team Leader Team Member The issue I have is I still have to assign the Technicians under the membership tab in order to see the list of projects. What is the point, other than Project Admin if I still need to assign the Project Manager, Team Leader, or Team Member to the project under the membership tab. What I would like
Ability to send emails to current Problems in SDP
it would be good to have the ability to be able to send am email from outlook to SDP Problems, just like you do with the Requests. By adding the XXPB-###XX to the subject line this will make it much easier and a lot cleaner in the notes section I'm surprised
Outlook Actionable Messages - Failing on Signing in With Microsoft
We have just completed configuration of the Outlook Actionable Messages feature. Unfortunately it appears that signing in with Microsoft is not functioning. Our View Details button works fine, but when trying something like adding a note it fails when
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