Hi Team,

Our org uses SLA's which appear to have been set up correctly however when a user submits an incident or service request using the templates we've provided, the due date does not get set automatically on the ticket.

I've read through some old tickets and none of them seem to be experiencing the same thing, leading me to believe its an issue with the setup of the SLA's themselves\.

Can someone please point me in the right direction? 

P4 SLA shown here set up and active

Example p4 ticket where due by date has not been applied automatically