Help me please! Reinitialize DB and restart server
Hi friends, I am using CentOS 7 to setting up high availability using PostgreSQL Database. After carrying out all the process that is described in the web page (https://www.manageengine.com/privileged-access-management/help/high-availability-pgsql.html#),
Add Attachment function only available if you access Tasks in a certain way
There appears to be a difference in the way tasks are handled, depending on which screen you access them through. Once a task(s) has been created from the master ticket, if you are the team receiving that task, you will generally see it via the side bar labelled "View Task(s)" Lets call this Method 1 The second way to access a task is Method 2, which is via the Tasks tab on the master request. When you open a task using method 2, you have a handy "Attach File" button: Some of the tasks we are creating
Service Catalog Question
Is there a way to have all requests that are created from a Service Catalog template to be associated with a selected Requester in the system and also with the person that submitted it?
top bar missing on crhome but not firefox
hello, i have lost the top menu bar on crhome browser but i can see it on firefox, I have checked other posts and renamed extracted and changed theme colours but without any luck, can anyone help me to solve this issue?
Add CancelRequestLink
When technican talk with user and clearly understanding request need to be canceled more usefull to send cancel request to the user over email for just one click cancelation without spending time for explaining how to make cancelation in the portal. Just
[SDF - 35886] Assigning Templates to Groups
Hi All, We've been playing about with Resolution and Reply templates recently. Because we have a few different teams on the servicedesk we wondered if its possible to have specific templates only visible to specific groups/technicians? Ideally the CAD
ADManager Plus: See 2021's top features in action. Register now. [ManageEngine webinar]
Hello, We'd like to invite you to join our ADManager Plus in 2021 webinar to learn from our product expert about this year’s top features, enhancements, and upcoming exciting product updates. Save your spot Dec 8 at 2 PM AEDT| 10 AM GMT | 2 PM GST
SMTP over TLS: Could not convert socket to TLS
Hi, I just upgraded our instance to 7117 and am getting this error after the upgrade. We use a SSL cert generated from an internal CA so I verified that our signing CA certificate can still be found in \jre\lib\security\cacerts. And it is there, as expected,
Personal passwords on mobile app
Hi, I just started testing this software before proposing for purchase but I'm stuck in my testing. I have successfully deployed it and integrate it with AD, but when a user, or even an admin puts some passwords in their Personal folder (using the web
Relationships between accounts
It would be nice to be able to add relationships between accounts. We are currently using sites to settup a parent account / child account relationship however doing this we lose the ability to sync the child account ( site) with quickbooks. I would
Passwords do not rotate
The objective of the client is to create domain accounts on the machines that are administrators of the final resource but that do not have privileges and that are rotated, in this way if a problem occurs they can always go to the domain controller and
PAM360 new build 5302
Hi, PAM360 5302 has been released and is now available for download. This is a minor release that includes an enhancement and a set of bug fixes. Please see our Release Notes to learn in detail about the same. (build 5302) How to Upgrade to Build
Opening a preventative ticket in advanced before upgrading builds
Hi, I was wondering before I do an upgrade on my build, am I able to open up a ticket in advanced in case anything were to go wrong during my upgrade? This is so that I would have a ticket number already established and I would bypass the initial waiting
Issues with Updating SSL on OpManager
Hello, The SSL certificate recently expired on my OpManager server and I am trying to update it to a newer certificate. The certificate is a wildcard cert from GoDaddy. I converted the certificate to a PFX using the CRT, key file, and Godaddy bundle CRT
[Term of the Day]:Dark Web
Term of the Day “Dark Web” Definition — What is Dark Web? The Dark Web is also sometimes referred to as a Darknet, to understand what the dark web is, we need to understand its terminology. The internet is often described as consisting of three
How to create a new request in this senario
HI Okay so one service desk support group (group a) gets an email and it creates the request for them. They need help with the request so they forward it to another support groupb. The other support group(b) does not get a request created because service
Survey Report Total Count
I'm looking for a way to get a total count of surveys sent so I can compare that to surveys received. I have made a report which can give me all the information I need regarding surveys that were responded to but nothing on how to find out how many surveys
SITE change
hi I have a service form and set for it defult site,group, technician. when a user want to send a ticket my defual field dont change and thats ok but whern a technician as requester want submit a request, the defult site that I set change and its a problem
SD Plus custom report
Hi all I am just studying SD Plus and trying to create a custom report of task's work log. Here are the columns I'd like to see in the report of task's work log: Task ID Owner (work log field) Time taken to resolve (work log field) End time (work log
Invalid/Inactive status Close - In Progress in statement Close error message in change workflow
upgraded to 12000, While trying to edit the change workflow, if i open the workflow and click on save i get this error message, without any modification or change. ' Invalid/Inactive status Close - In Progress in statement Close." what does it mean
SAML Authentication with ADFS - domain\username
We have an Active Directory with a different UPN and samaccountname. With the AD connection i can login to Servicedesk Plus, but when i enable SAML it only logs it in with the sammacountname part (username) without the domain (domain\username), hence
Move or copy groups between sites
Hello! Is there a way to copy or move a support group between sites? Right now the only way I see is to delete the group from the original site and re-create on the other site, unless I'm missing something? Thanks!
Cannot Instal 3rd Party Certificate from Internal Microsoft Certificate Authority
We have DesktopCentral installed on a private network and our domain has a certificate authority. I wanted to issue a certificate to desktop central to prevent certificate errors when accessing the site. I followed the instructions here: https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html
Pre- and Post-Job Scripts for "Automate Patch Deployment"
We use Desktop Central to automatically patch one of our systems, which has been working great for the past year or so. However I now want to automatically patch some servers, which require services to be shutdown before and started again after the installation (after reboot). My suggestion is to add the capability to run pre- and post-job scripts for Patch Deployment, similar to what can be done for SW packages.
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in SupportCenter Plus versions 11012 and 11013
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting SupportCenter Plus versions 11012 and 11013. This vulnerability was addressed on September 16, 2021 in versions 11014 and above, and an
How to uninstall software using script?
I have a script to uninstall Sophos virus guard from computers. How I can use it to uninstall Sophos through Desktop Central?
Deluge Custom Function: Adding a request as Logged In Technician
I have a custom function written in deluge that is attached to an RLC transition, which creates a new request based on some specifications in the current request. Currently, I have it authenticating the api call using a generic admin account technician
Application Manager Monitoring
Hi Everyone ! I need some assistance in the below matter: Will it be possible to add a widget to my dashboard that will specifically show any & or all Downtime/ outages on any of my servers & or applications? Thanks for the assistance!
Requestor/Technician Activity Report
Hi, Please can I request a new query. I would like to be able to report on the requesters and technicians use of the system. How often they have logged in during a stated date range (Today, Last Week, Last Month etc), and I would also like to report
Conditional Exchange Access
Hi all I recently configured Conditional Exchange Access (CEA) for a company but when I applied the Access Policy, it applied to all devices in the company not just mobile phones as was originally intended. Users were blocked on their desktops, Surfaces
Change Approvers in SD Version 12 build 12001
With the update from Version 11.2 to Version 12, the option to select a CAB and CAB members for Approval from the Change request has been removed. Does anyone know of a way to get that functionality back? From my current understanding from speaking with
[Term of the Day]:Honeypot
Term of the Day “Honeypot” Definition — What is Honeypot? In computer terminology, the term Honeypot refers to a security structure that is designed to trap unauthorized users, such as hackers or spammers so they can be identified and prevented
Change Subject of Service request based on resource info fields
Hi, Does anyone if its possible to be able to take 2 resource fields, combine them, and then replace the subject of the service request? For context, our new starter form has resource fields for first name, surname, start date etc, but its not easy to
How to implement dynamic request approval through custom triggers with configurable CSV file
I have problem setting this up. Im new and dont have much of an experience in py. Does somebody have guide or have csv and .py file allready setted up so i can be like lazy student and copy. I need this for my side project where i wana lower usage of
ADSelfService Plus feature highlights from 2021
Season's greetings! With 2021 nearing its end, we are writing to take you through the top features introduced in ADSelfService Plus that make it a more comprehensive self-service password management, MFA, and SSO solution. Here are some of the major
Does the EventLog Analyzer contact the Domain Control each night at a set time?
Have an odd error on my domain controller, originating from the ME Log analyzer PC each night at 10:00 PM. Each night the Domain Controller list an error "A client made a DirSync LDAP request for a directory partition" Source: Microsoft-Windows-ActiveDirectory_DomainService
2FA not work
Hi! I am using the product ManageEngine ServiceDesk Plus 11.2. 2FA stopped working today. Users cannot log in to the system, the authorization window freezes. In the settings there is no way to disable the second factor for all users Please, help!
How to Find a Computer from Which an Account Was Locked Out on ADManager Plus
This is for my companies Audit and Security purpose. We need to know the hostnames from which an Account was locked. Is there such a function in ADManager Plus. Any guys out there feel free to contribute. Thanks!
How Detect Field Changed Old and New Value using form and field rule
hi there i want to disable technician selection when technicians change site from SiteA to SiteB , i tried to do it using form and field rule but i do not know how can i get old value of site field before changing to new value, because i want to look
Register now for our free ADManager Plus online training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now Dec 6, 8, 10, 13, and 15 at 11am
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