[New update] [Solved] Tableau Prep Builder patch gets automatically installed on systems that didn't have the product installed

Edit 2:

Added RCA of the situation.

Edit 1:

Uninstallation patches for dependency products have been added. Kindly scroll to the bottom of the post.

Hey everyone,

This forum post is to announce that the team is aware of a minor issue arising in some Patch Manager Plus servers and it has been resolved. Below are the details:

Issue:

Tableau Prep Builder patch gets installed on machines that didn't have Tableau Prep Builder application installed.

Affected Patches :

Patch ID
Patch Description
324299
Tableau Prep Builder 2022.1 (2022.1.1)
323414
Tableau Prep Builder 2021.4 (2021.4.4)

*The affected patches have now been marked as NOT SUPPORTED and hence are not available in the server.

Resolution :

Patches to uninstall the product from the affected machines [for non DC customers, if any]

Patch ID
Patch Description
109617
Tableau Prep Builder 2022 Uninstall
109618
Tableau Prep Builder 2021 Uninstall

*Patches will be available after a successful Patch DB sync.

These patches will only be available in Supported Patches. If needed, you can deploy the patches from there as per requirements (i.e. Tableau Prep Builder 2021 Uninstall, Tableau Prep Builder 2022 Uninstall or both).

Finding the product that got installed :

After a successful patch scan, the installed product (i.e. Tableau Prep Builder 2021 or Tableau Prep Builder 2022) will be listed in Installed Patches.

Dependency products uninstallation patch details :

Patch ID	Patch Description
109619	Microsoft ODBC Driver 17 for SQL Server Uninstall
109620	psqlODBC_64 Uninstall
109621	Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40649 Uninstall

#Patches will be available after a successful Patch DB sync and can be found in Supported Patches.

Steps to deploy Patches:

If you need to uninstall dependency products :

Deploy the dependency products uninstallation patches at first (PatchIDs: 109619, 109620 and 109621)
Next, deploy the Tableau Prep Builder uninstallation patches (PatchIDs: 109617 and 109618)

If you don't need to uninstall dependency products, you can deploy Tableau Prep Builder uninstallation patches directly (PatchIDs: 109617 and 109618)

Note:

The team is constantly analyzing the issue and is working on more ways to resolve it. We will keep you posted on the latest updates on this forum and will ensure that such minor issues don't ruin your experience in the future. Thank you for your cooperation.

If you have further queries, please reach out to support or leave comments on this post.

Regards,

The ManageEngine Team