[SD-100695] Request Life Cycle Graph View UI Suggestions
Hello, current build: 11307, using chrome and edge I spend a lot of time working on Request Life Cycles for my employer, and there's two little things that I think would be great to improve on: If the name of a status is too long, it won't display entirely
Provide the ability to remove superseded patches from DC and the database
When a patch is superseded, it grays out and you cannot do anything with it. Even if one machine states it needs it, it remains on the missing patches list. We need to the ability to remove these patches from all instances of desktop central since they cannot be pushed. Without this ability, reporting numbers are off and extra work needs to be done to accurately reflect proper patching reports. Even if they're not physically removed from the server, we need a way to hide/remove them from all page
Vew All tasks for Technician via APIv3 (powershell)
Hello! I'm having some issues designing a process that would invovle reading all of the tasks assigned to a technician via the API. When i attempt to use the api query designer in the documentation, i get the results that i would like -- All tasks owned
remcom.exe crashes
greetings remcom.exe crashes all the time and makes Adaudit service halted. Error details attached. OS and hardware details: windows server 2019 48 GB RAM 24 virtual core CPU any help is appreciated!
Additional Fields single and multi-line do not accommodate enriched text
Additional Fields single and multi should accommodate enriched text. This is a quite usefull feature as in some cases info added on such fields need to be enriched, like tables, URLs or just bold, rather than just plain text.
approval script for additional field and form in the service request form
Dear Support, I need solution, when i select any user from the additional field and form in the service request. when i add the request then the selected user from the drop down menu will send an email with approval link. screenshot provided for your
Aproval Request Link
Hi Team, Can you help me, I tried to create aproval ticket but the approval link does not appear in the notification to the approver which makes approval by email difficult
Configured Password/Account Expiration Notifications
Hello Support Team, We have tried to implement option "Configured Password/Account Expiration Notifications" in AD Self Service Portal. But, I found it is not working and I'm receiving report mail, which I have set as "Dear Admin, No reports available
How to initiate password sync?
Hello, How can I initiate password sync for some or all users? I use group membership as criteria to include users to policy. When I add an existing user to this group without doing anything else, it does not initiate password sync. How can I force this? Passwords are synced to Office 365. Thanks & regards, Vesa
Authentication Bypass Vulnerability
In the latest hotfix release notes there is mention that a authentication bypass has been fixed in build 10.1.2137.8. https://www.manageengine.com/products/desktop-central/help/introduction/read-me/sp-readme.html Are there any details on the severity
Rest API question
Hi. I have two questions regarding REST API: 1 - We're using 10534 build and https connection with TLS 1.2. In documentation I found information only about http connection. Can Rest API send requests using HTTPS method? 2- Technician key gives too many
Anyone have a script to remove all instances of Java 8 and install different version
Was using PDQ for a large project. As they had the built in scripts that aided in the deployment of Java. Tried copying everything over to DC for the remainder of the 100 or so machines but it's not working. Need to uninstall whatever version of Java
Authorization to SD via LDAP
hi! the system is configured to log in via LDAP, everything works. a message began to appear that it was necessary to change the password, although the account was being used by the domain. How can I disable this message?
Deluge Sample script
Hi, How I can use Deluge Sample script on html form?
Register requester form
Please provide me a register requester form on login page -- Some users haven't account, and please I want add link on the login page, when she/he click on the like, a html or java form appears that user can fill fields and register it via API
Submit issue form
Some users have not account, but she/he call phone. Please Provide simple form for submit request via API with this fields name: phone: subject: listbox (option 1, option 2 , option 3)
PMP - Migrating to new server.
Hi all, Just wondering if any one knows of a procedure to migrate to a PMP installation to another server. I'm decommissioning an old server and would like to install it on a new one. I've done a clean install and restored the backup, but have not been able to logon with usernames/passwords used in the old installation. Any help would be great. Thanks - Rick
Discover Resources in specific OU
Hello I'm new to Password Manager Pro and have still lots to learn. However this is something I don't find a solution for. I want to to test Discover Resources. So I want only to discover one OU with a limited amount of objects. When I click Fetch Groups
Changing Worklog-Template
Hello ManageEngine-Team, we need to change our Worklog-template in the same way as we can change the incidents or tasks-templates. How can we do that? Regards, Jason Kehl
Field type for "users"
As similar to system field "Editor", would be good to have the chance to have Additional Fields with type "user". Ideally, based on that field, several conditions (form rules, notifications, approvals or tasks) could be triggered.
[SD-94047] Notification Not working for Notify requester and Cc users when a technician's reply through email is appended to the request
When I click Customize Template when trying to edit the notifcaiton rule for Notify requester and Cc users when a technician's reply through email is appended to the request I get an error screen.
Upgrade stuck on 3% from 11000 to 11100
Hi, I tried to upgrade from 11000 to 11100 but the installation stucks at 3%, i wait for 3 hours and it's still there. i do a reinstall and a rollback to 11000, I don't know what's happening, i attach the logs file. i'm using a MSSQL database
IE (11 and Edge) and sometimes chrome
Having an issue with the above browsers. if we open IE or Edge, and go to the url directly, it will not draw the screen or show graphics. If we go from a link we put on our intranet page, it will not SSO, but we can sign in manually. Chrome, will do this only sometimes. I have just upgraded to 9422 and this started happening.
Has anyone tried to deploy the Dell Command Configure CCTK setup for BIOS configuration with Desktop Central?
I've created and tested the command configurations as there are a few settings i need to impliment on about 50-55 machines. The test went fine, but I am having issues figuring out how to create a deployment. It's an EXE and CCTK file that makes the changes
dcusbsummary.exe High CPU Utilization (2 Instances)
I have a Windows 7 VM on ESXi that has a desktop central agent (10.1.2127.16.W) that has two instances of dcusbsummary.exe running with high CPU utilization. What is this and can it be ended?
Vulnerability Management feature in OpManager
Hi! There's a Vulnerability Management feature in NCM. But - is there a such feature in OpManager? Or , maybe - in NCM addon?
Log4j AD Manager Plus CVE-2021-44228
Hi ManageEngine, In regards to CVE-2021-44228, on twitter I read a post that AD Manager Plus has log4j 2.11 bundled in. Is this true? Will this be updated? Cheers
ServiceDesk Plus free edition is expiring!
Dear all, I installed ServiceDesk plus Standard free edition but now I'm getting a message that the license is expiring in the next couple of days!. This is puzzling. Anybody with an idea on how to resolve this? ManageEngine indicates that free edition does not expire, and this is what I expect. Regards, Davis Onsakia
We could see multiple duplicate entries in our Manage engine desktop central console
We have performed the desktop central server upgrade recently. After which we started seeing many duplicate entries showing up in our desktop central server console with same host name, ip address and mac address. Kindly assist us on how to fix this
DC server and Agent issues Windows 10
When i try to install the agent either manually or using SOM, keep getting this error when running agent trouble shooting DCServerFlatName 8383 https Failed The request was aborted: Could not create SSL/TLS secure channel.
DateTime Picker (Date only?)
Good Day, I got a call from a user today, after we did an upgrade on the product from 6653 to7122 last week. I am not sure how it was before, but as the user is now complaining about it, it seems there has changed something. I don't use the product regulary
Auto Assign Only my users tickets
I am a manager and I have several users and I play the role of a technician. The scenario is: when these few users register tickets, I have to receive them and after the changes, refer the tickets to another technicians. How can I get tickets just for
Last Logon Time is 0 for a few computers
Hello, I'm new to ADManager Plus, just installed a test version... I tried the AD Report for inactive computers but there are a few computers with just 0 as last logon time. From AD side there is a logon time in the computer object(s). Is this a bug/known
Google Accounts not consistently being disabled or deleted
We are seeing issues with ADManager Plus and the Google integration where Google accounts are not always being, disabled or deleted when processed with the ADManager. The logs in ADM do not show anything, other than when it doesn't work, there is no log
Windows Forwarded Events
Just wanted to see if there's an update to this? I see a lot of other notifications, but even though I check Forwarded Events on the devices it doesn't show up. From previous post two years ago it did say it was on the roadmap. Is it now available? And
Password Manager Pro on Linux migration with no UI.
I have a PMP running 10500 that won't update to 11000. I decided to install a new copy of 10500, restore the database, and then upgrade to 11000. My problem is that after creating the backup, copying both the backup and key file to the new machine,
Latest Windows server updates causes spontaneous reboots and breaks Hyper-V
Hello everyone, Microsoft released the Windows Server 2012 R2 KB5009624, the Windows Server 2016 KB5009546, the Windows Server 2019 KB5009557 update, and the Windows Server 2022 KB5009555 update recently. But after installing these patches, IT admins
Latest Windows server updates causes spontaneous reboots and breaks Hyper-V
Hello everyone, Microsoft released the Windows Server 2012 R2 KB5009624, the Windows Server 2016 KB5009546, the Windows Server 2019 KB5009557 update, and the Windows Server 2022 KB5009555 update recently. But after installing these patches, IT admins
Report all Worklogs on requests
Please provide a report: Request Cataloge name, Request Technicians,Request Title, Worklogs Technication, Worklog type, Worklog Taken Time
Reporting on worklogs MSSql
I have a query which displays request ID, subject, and technician. How would I add worklog information to that? In what tables are they stored?
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