AssetExplorer locked admin account
I have locked the admin account by entering the wrong password many times. I have reset the password using this tutorial: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-reset-administrator-password-in-servicedesk-plus However, it still
Problem with Patch managemrnt in Dekstop Central
Hi, I've installed a Desktop Central Server in a closed network without internet. I followed the steps regarding "Patch Management for closed network". I downloaded the zip file and downloaded the vulnerability database using the following command. patchsync.bat
[SDF-84412] API for OpManager and SDP integration
I have submitted a feature request for OpManager and SDP integration. In SDP we have closure rules requiring Resolution before a call can be closed to comply with ISO standards, however A fault occurs within OpManager and a ticket is raised within SDP. This part is OK, however once the fault is resolved the ticket remains open within SDP and you then have to go in and manually close the ticket. If the closure rule requiring resolution is removed then the ticket closes automatically. We would like
Batch Update [To Email Address] in [Notification Profiles]
In OpManager, I have created multi Notification Profiles. recently, a new staff jion my company, and I need to add his email, in more than one Notification Profile in To Email Address field, how can I batch add email ?
Report total amount of time spent on requests and tasks by technician.
Hi Team. I request your support to obtain a matrix report showing the total time spent on requests and tasks by technicians, the database is MSSQL and the current version is 12007. I have tried to generate a custom report but I do not get the time information
Self scan error
Hiya. I am trying to test scanning some windows laptops that not on our domain, so i am looking at the self scan. I have downloaded the exe generated a api key and when i run it i get this error Has anyone had this before? Thank you Rich
DUO authentication
When is DUO going to be an option for 2FA? We need this. DUO is our standard. We don't want OTP email or Google Authenticator. Regards,
OOps Something went wrong
I want to add a emai adress to the admin user account. Everytime i try this i get the Error need this to activate 2FA. any suggestions?
Desktop Central finds a new name!
Hello everyone! Good day! We are here with an exciting announcement! This May 2022, we are rebranding Desktop Central to Endpoint Central. This applies to our cloud and MSP offerings. Why this change? In 2005, Desktop Central debuted as a Client
Unintended user sync between Azure AD and ServiceDesk Plus Cloud
Affected Time Frame: ServiceDesk Plus Cloud from April 19, 2022 5:27 AM PDT to April 20, 2022 3:53 AM PDT Fixed at: April 20, 2022 03:53 AM PDT What happened? Azure AD User Sync periodically synchronizes an organization's Azure AD users with ServiceDesk
The automatic deployment package for Zoho Cliq is bad
I was recently doing a trial for Zoho Cliq (since we already use MEDC!) and wanted to push the Cliq client to a few workstations to test with. When creating the package MEDC shows Zoho Cliq 1.5.0 as an option and offers to auto-configure the package.
Agent configuration greyed in version 12003
Hello, anyone else seeing this problem or are there any ideas? I made a ticket (#7457585) about this, but there has not been any progress with that. In our ServiceDesk Plus version 12003 agent configuration page is greyd out. t was working when we installed
how to translate the customized field
Hi there, we have multi language requirement(English/Portuguese/etc.). and I wonder is there any entry I can translate the customized fields, for example: the STATUSs in "Customization - Helpdesk - Status".
Reverse Proxy with Let's Encrypt
Hi, I've created a reverse proxy server to handle SSL certs on the front end for ADAudit Plus. However, there seems to be a browser issue with Chrome and Brave and Edge, where I get this error: If I use Firefox, the site loads fine. I'm using Nginx
Use API calls in Self-Service Portal
Hi - I'd like to create a custom widget in the self-service portal that pulls information via the SD API. Is this possible? Any examples? Thanks! Jacob
How many requests can be linked?
Selecting multiple requests and linking acts like its working but it is randomly only linking 2 requests. There are many use cases for needing to link multiple requests. If there is an outage, linking all the tickets to one that will contain the notes/resolution
Importing Remote Office csv failing
Using the information from desktop central, the csv file is formatted as such. However, when i get to import the csv file it errors out with this: REMOTE_OFFICE_NAME,HAS_DS,DS_DOMAIN_NAME,DS_NAME,DS_IP,DS_DNS_NAME,DS_PORT,DS_HTTPS_PORT,REPLICATION_POLICY_NAME,PROTOCOL,HAS_PROXY,PROXY_SERVER,PROXY_PORT,PROXY_USER,PROXY_PASSWORD,COMPRESSION_TYPE,COLORQUALITY_TYPE,COMPUTERS ,,,,,,,,,,,,,,,,, - Header name(s) " REMOTE_OFFICE_NAME " are not allowed Instructions to be noted to prevent errors while importing
Manage Engine security advisory - Important security fix released for RMM Central
Greetings from ManageEngine! This is to let you know that a critical security vulnerability issue was detected in RMM Central and it has now been fixed. What is the issue? It was reported that vulnerable SQL queries was executed in reports when passed
Notify unknown user
Hi everyone, Whenever an unknown requester sends an email to our service desk system, we receive a notification to approve it. Does anyone know how to make the system reply with a customized email to that requester so we could then send him a registration
Enhancements in Custom menu for Releases, Custom widgets for Releases, User Delegations, Azure AD user Sync and introduction of new operator in Business Rule and Triggers
Dear Users, We are elated to announce the upcoming enhancements in Custom menu for Releases, Custom widgets for Releases, User Delegations, Azure AD user Sync and introduction of new operator in Business Rule and Triggers. Below is a brief run-through
Error when get CI Details using Deluge
Hi We are trying to get CI information using Deluge but we got this error: inputData ='<?xml version="1.0" encoding="UTF-8"?><API version="1.0" locale="en"><citype><name>All Assets</name><criterias><criteria><parameter><name compOperator="IS">CI Name</name><value>WKS_NAME</value></parameter></criteria></criterias><returnFields><name>CI
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This is to let you know that a critical security vulnerability issue was detected in Password Manager Pro, and it has now been fixed. What is the issue? CVE-2022-29081 affects customers of ManageEngine Password Manager Pro using version 10103
SDP needs its own asset management agent and not an integration with DC
I would like to urge ManageEngine to go back to putting the asset management/scanning feature back into the SDP product in a near future release, rather than using a completely separate product to implement the functionality. Or at the very least, merge
Adding a specific function to a business role
We try to add a specific function to a business role that we would like to use to send an email to department when a request is created. When i use the "send email" function, it always gives me back an internal error. I looked up on the zoho deluge help
Error Message : Traceback (most recent call last): File "addApprovals.py", line 30, in <module> if ApproverStage1 in requestObj['udf_fields'] and requestObj['udf_fields'][ApproverStage1] is not None
Hi All, I have some trouble on implement this dynamic approval https://pitstop.manageengine.com/portal/en/kb/articles/how-to-implement-dynamic-request-approval-using-fafr-and-custom-triggers-25-2-2021 i have error : Traceback (most recent call last):
ADAudit Plus - User name encoding error
We have been using ADAudit Plus for nearly a year, and receive daily summary emails that detail logon activity. I have seen sporadic issues with user names present in this report, maybe once every other month. The issue appears to be some kind of encoding/decoding
"ADAudit Plus is not running" after migrating to new server
Hi! We recently migrated ADaudit to another server following the guide. And it is working fine. But after the migration we are getting e-mail that "ADAudit Plus is not running" and the URL is pointing to our old server. Email looks like this. And I can´t
Aging Report for Incidents and Service Requests
Hello and thanks for stopping by. I'm probably totally missing this. Is there a handy aging report for tickets? Something like anything older than >30 days? Thanks!
Change Logo for Instance
What size picture is required for the logo in the Instance? Any specific format?
Microsoft Teams Integration with ServiceDesk Plus onsite
Hi all, Interested to see the news for Microsoft Teams Integration with ServiceDesk Plus Cloud. https://www.manageengine.com/products/service-desk/microsoft-teams-integration.html?utm_source=sdp_newsletter&utm_medium=may_2019 Is there any information if this is being developed for on premise installs? We have recently moved to an Office 365 environment and this integration would be very valuable. Cheers Brett
restore database SDP MSP 10.6
hi, I creat backup database by automiatic every day at 11:20 AM in E:\MSP\ManageEngine\ServiceDeskPlus-MSP\backup I try to restore database... so i shout down SDP MSP service next i go to cmd and use comments cd E:\MSP\ManageEngine\ServiceDeskPlus-MSP\bin
Health Check for PAM360
Dear Team , Are there any best practices to maintain the PAM360 with respect to its services or functions. For Example - Log space check Database health Network Connectivity Performance checks Kindly share any relevant Documents or Knowledge Base Articles.
API V3 worklog issue 10.6 Build 10601
Hi, We upgraded the Dev server on 10.6 build 10601. And in previous build 10.4, I had a call on v3 api that was working for fetching worklogs from request with a call on /api/v3/requests/xxxxx/worklog When calling now the service I get an issue : { "response_status": {
Disable users NOT in CSV file
We import and create ad users from a CSV file built on these attributes DEPARTMENT,GIVENNAME,USERPRINCIPALNAME,PWDLASTSET,HOMEDIRECTORY,DESCRIPTION Once a user is removed from this CSV file, the corresponding active user account created has to be disabled.
Import Asset - unparseable date
I'm trying to import asset data into Service Desk Plus 11.1.0 Build 11126 I had a template csv which had a single asset listed with an acquistion date of 03/09/2016 That imported fine and then I deleted the test asset. I then obtained a list of assets
Auto Refresh of Service Desk requests
Is it possible to do an auto refresh of the service desk requests screen and any other screen that may be updated dynamically or is it possible for us to amend the HTML page to program in an refresh. Rgds Damian
Masterclass 2022 - Episode 3: Perfecting the change enablement process using ServiceDesk Plus Cloud (April 27)
Hi there, The third episode of the ServiceDesk Plus Masterclass 2022 series will be held this month! In this session, we will explore the various types of changes and the best practices for executing the change enablement process in a hybrid workspace
Employee Onboard- Handling Transfer and Terminations
We are attempting to build our Employee OnBoard/Offboarding/Transfer process into ServiceDeskPlus. The New Hire portion of it seems to flow very well but we are getting stuck on what process to follow in order to request system access be removed or new
ERRORCODE: 1008: Data inconsistency in Application tables
Insert the log file into the table 'Workstation_Printer' It gets stuck and I do not have this table We are trying to update SDP from version 11135 to version 11200. However, we get the following error: ERRORCODE:1008: Data inconsistency in Application
Deploying new agent using group policy
I noticed after upgrade to latest version is that the agent downloaded to apply through group policy is .exe file, how can we deploy this using group policy? Best Regards
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