Better ticket search needed
Global Ticket search is still lacking. There needs to be a better way to search all tickets using better key word searchig across subject and details of a ticket. its a fundamental requirement of any service desk product and I find Service Desk lagging
Enrich template: WebURL clickable + Custom Text
Here are two suggestions to enrich the request templates: 1. Can you make the Web URL Field Type clickable when it is disabled? It is used to store URLs and we find it very handy to link to external documentation / procedures in service request management.
Advice requested for a newbie
Hello all, I've been in the IT consulting space for 25 years and own a MSSP. We are currently using a PSA that is not enterprise grade, and I have been looking for a new tool. I have no interest in ConnectWise. I do not want a cloud hosted rental PSA.
WinSCP Template broken: Package creation hung/stuck?
I was exploring the Software Deployment area of Desktop Central and have been unable to add any more packages for the last ~15 minutes as it appears the creation of WinSCP has hung in limbo. Is there a way to force stop this, or a timeout period? Creating
Windows KB5009543 and KB5009566 updates break L2TP VPN connections
Hello everyone, January Patch Tuesday updates are out and Windows administrators have been seeing issues with the Windows 10 KB5009543 and Windows 11 KB5009566 cumulative updates. These updates seemingly break L2TP VPN connections. The issue: Users who
Windows KB5009543 and KB5009566 updates break L2TP VPN connections
Hello everyone, January Patch Tuesday updates are out and Windows administrators have been seeing issues with the Windows 10 KB5009543 and Windows 11 KB5009566 cumulative updates. These updates seemingly break L2TP VPN connections. The issue: Users who
Backupdata.bat on Backup not create
ssage Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.lang.Exception: Unable to get the data from [ServiceReq_1502] table at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1424) at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1444)
Unable to restore database - 11203
I'm trying to restore my Postgres DB in a 11203 test environment, Windows x64. It starts ok and then sits for 30 minutes and returns the following: Please wait extracting backup file \part_1.data --Size: 940MB Not Replaced File: startDB.bat Not Replaced
January 2022 Patch Tuesday - Supported updates
Hello everyone, Here's the list of January 2022 Patch Tuesday updates supported by ManageEngine New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5008631) (CVE-2022-21846) (CVE-2022-21855) (CVE-2022-21969) Security Update For
January 2022 Patch Tuesday - Supported updates
Hello everyone, Here's the list of January 2022 Patch Tuesday updates supported by ManageEngine New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5008631) (CVE-2022-21846) (CVE-2022-21855) (CVE-2022-21969) Security Update For
January 2022 Patch Tuesday - Supported updates
Hello everyone, Here's the list of January 2022 Patch Tuesday updates supported by ManageEngine New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5008631) (CVE-2022-21846) (CVE-2022-21855) (CVE-2022-21969) Security Update For
Log4j vulnerability - Denial of Service (CVE-2021-45105)
Hello everyone, Another vulnerability has been detected in the fixes rolled out for Apache Log4j (Logging Library for Java. This vulnerability is tracked as CVE-2021-45105 and Apache Log4j2 versions 2.0-alpha1 through 2.16.0 are vulnerable. This vulnerability
Automation delegation
Hello! Please help me clearify the following situation: In ADManager Plus 7.1.0, we've got 4 Technicans with SuperAdmin-rights. If technican A creates a automation, is there any possibility for technican B the edit this automation? I know that technican
Ticket reply Notifications
When a Technician replies to a ticket the requester gets an email notification But when the requester replies, The technician does not get a notification This Option is Checked "Notify requester and Cc users when a technician's reply through email is appended to the request" Thanks
Upgrade to the latest Secure Gateway Server
Hello everyone, We have updated Patch Manager Plus' security component, Secure Gateway Server to version 90093, with a few issue fixes and enhancements. Please Download the latest Secure Gateway Server here. You can check the list of updates for
Schedule Custom Triggers
Hello, I'm trying to automate part of my offboarding process (AD management) and am following the tutorial located here:https://pitstop.manageengine.com/portal/en/kb/articles/enable-or-disable-an-user-account-in-admp The issue I'm running into is that
"Warning: Your database transaction log file size has crossed the threshold" since updating to build 11141
Since upgrading to build 11141 we have been receiving the following email on a daily basis. As you can see, the last log backup is recent and when checking the SQL DB, it shows that we have 93% free space. Our threshold settings are as follows: Is this
Please update to the latest build of Secure Gateway Server!
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few bug fixes. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90093) on this readme page.
Description in time entry as mandatory
Hi, In Self-Service Portal Settings we have an option to enable or disable "Make Time Entry Type mandatory for time entries" Maybe you can deploy the same for the description? "Make Description mandatory for time entries" As a Support Manager, I need
vnc connection
Hi. I am trying to configure the VNC connection in PassWordManager. When I am in the "Connections" tab and I try to make the VNC connection to the computer, the window opens but closes in seconds. Only the following appears in the log: "Retrieved by VNC
Upgrade from 11200 to 12000 failed
I'm receiving error when trying to upgrade service desk plus from 11200 to 12000, below is updatemgrlog0 file error log: 10/01/2022 12:57:52 [com.adventnet.persistence.migration.MigrationUtil] [INFO] : Going to execute query :: ALTER TABLE Lifecycle
Query Report - Software Not on machine
Hi there was an older post about running a Query report to identify PCs that didn't have a specific software installed. We would need something that does that AND reports back the Computer and OU Name so we can weed out unassigned machines easier. At
There a report or query to get what channel a users O365 belongs to?
We have set our O365 to use the Enterprise monthly channel. However, out tenable software states that we have some machines that need their channels upgraded. I went through the default reports and tried creating a custom report, but i'm not able to get
[Free e-book] Six strategies to eliminate costly inefficiencies in your IT service processes
An organization's IT department is its powerhouse. However, IT can still be affected by service outages, service performance issues and inefficiencies. Discover how advanced analytics for IT service management can provide visibility into IT services,
[Free e-book] Six strategies to eliminate costly inefficiencies in your IT service processes
An organization's IT department is its powerhouse. However, IT can still be affected by service outages, service performance issues and inefficiencies. Discover how advanced analytics for IT service management can provide visibility into IT services,
[Free e-book] Six strategies to eliminate costly inefficiencies in your IT service processes
An organization's IT department is its powerhouse. However, IT can still be affected by service outages, service performance issues and inefficiencies. Discover how advanced analytics for IT service management can provide visibility into IT services,
More advanced schedule request
Hi, For default, scheduled request has this options: Could you deploy a more advanced scheduled options? like 1st work week day, or 1st, 2nd,3rd, 4th Monday,... and until when do you want to repeat this scheduled request (end date)... Thanks in adva
Technician signature in reply template
Hello, we have recently migrated from SDP on-premise to cloud and hoping someone can assist. In our on-premise instance the reply template was configured as follows so that the technician's signature is included as part of the message, and the previous
History Tab on Customer View
Hello, Can I please ask why the History tab is visible to Customers under the Requester view of Manage Engine? I would prefer my customers aren't able to see every action that is taken on the call and who by, but it would appear that they can pretty much. For example we don't state which technician the call is assigned to yet the customer can work this out by looking at the History tab. Is there anyway of hiding the History tab from Requesters? Many thanks, Lisa Version : 9.1 Build 9118 SQL: 8
[SDF-95653] Checklist specific permissions in Roles
Hello! We have a few employees that we would like to give permission to delete checklists, but not to delete requests entirely. Is there any plans to add checklist-specific permissions to the role creation screen? Thank you!
CloseRequestLink Without Login In
How to make a notification by email to thge requester when request is set to resolved status with $CloseRequestLink without login request ?
Hide default request for technicians
How I can Hide default request for technicians?
Pending Approval report for specific approver and request status
How can I edit this query found on here under another post to only include request status of Waiting on Approval and approver name equal to a specific user? Thanks for your help. Build in use 12.0 Build 12000 SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME
IT Digital Dominance survey 2022
With digitization being the top priority for IT companies in recent times, we wish to explore more about your take on it. We've created a short survey to understand your needs while digitizing your business and the factors hindering transformation.
IT Digital Dominance survey 2022
With digitization being the top priority for IT companies in recent times, we wish to explore more about your take on it. We've created a short survey to understand your needs while digitizing your business and the factors hindering transformation. We
Hide All Assets filter on Associate Assets
Is a way to hide "All Assets" and "All Sites" on Associate Assets? Via Servicedesk acesss or via Css file? We do not want Technicians to see all assets and each other's assets
Boot WebServer First so we can see things are loading
Hi All, I think it'd be super beneficial if the Web Server was loaded first, and then all of the additional modules after it. And once the web server has booted it'd be great to get a loading screen or similar. Unless we're looking at the logs it can
Can't Login after Patch
Just Patched SDP after realizing it hasn't since we deployed it. Would be nice for ManageEngine to give notifications on the dashboard like they do for Desktop Central. But, I just upgraded from 11200 to 12000 and followed the migration sequence steps.
Upgrading to 10500 fails
Hello everyone, like in the topic from @ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. 100% Completed [-] 98% Completed [/]ed [|] Uninstallation Completed The only difference: We're running on Debian
Low space alert
Hi, I have just started testing Destop Central. I can't seem to figure out how to setup an alert for low disk space. Is this possible? Will be very surprised is it isn't. Also, does DC monitor services on Windows servers? Thanks for reading.
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