Modify sort algorithm in requests' table view (this would allow sorting by multiple columns)
People have asked for sorting the requests' table view by multiple columns (such as Feature Id:26101), but really no new functionality is required to accomplish that. Instead, the sort algorithm can be modified such that when a user sorts using one field,
Merge and Close Tickets if second email arrives confirming OK
We have a number of items that generate tickets like UPS on distorted power or an internet link dropping out that soon fix and a follow up email is received confirming. Like "ups no longer on distorted power" or "internet link up". How can I create rules
Save Schedule Report to Share Folder instead of sending by email?
Hello. Is it possivel to save the report result (PDF/XLS) in a network share instead of sending it by email? Because archiving for future auditing is very dificult with reports sent to email Thank you.
Can't install patch MESD v 11.2 build 11205
Hi there! MESD Plus installed on Windows Server 2019 DC. I have reviewed all the technical documentation on the site: ServiceDesk Plus migration sequence | ManageEngine ServiceDesk Plus download old version | ManageEngine ServiceDesk Plus latest version
Scrollable Frames
Can we add an option to get rid of the scrollable frames? I have found this application to be completely unusable on a mobile device due to these small scrollable windows. I can't see long lists of results because everything is jammed in these small
Recently locked out report - reporting unknown machine and IP
Hi, I keep seeing the local administrator account on 1 of our DCs getting locked out, event # 4740 but it reports the caller machine name as B_104 and the caller IP address as B_104 (policy is set to unlock after 5 minutes)... the next lockout will have
How to create custom report for devices removed from opmanager in last 24 hours?
Hello, We see a report showing all devices added into Opmanager during a user-specified time. We are wondering how we could create a report that will show us devices that have been removed from Opmanager during a user-specified time? Thank you in
Automate ticket via email
Hi All, How do I configure ticket automation when a user emails the support desk? When a user emails the support desk I want the email to automatically create a ticket to a specific support group.
Is there a Database Dict for customer to write SQL?
Hi there, I want to query the worklogs being created last year but I have no idea which table to use. So I wonder is there a DB dictionary or just turn to you for help?
PMP upgrade failed From 11300 to 12000
Password Manager Pro upgrade failed from From 11300 / 11301 to 12000 Attached are the log files. I have also raised a support ticket #7620790
Custom Ticket Creation Response Email based on Description or Subject
A common request is staff wanting changes made to Out Of Office as if they are not capable of this. I have a Solution linking to the MS articles both Web and Outlook client options. I would like to automate sending this to a requester if their Subject
Rogue Devices Auto-trust AD integration not working
We are trialing OpUtils and it mostly meets our needs. However we added our AD for the auto-trust devices in the rogue detection and it doesn't appear to work. The scan completes successfully but has only added 4 devices. It seems ManageEngine support
Make "Resource Info" Searchable
Would it be possible to make the "resource info" fields searchable within service desk? Our biggest use case is new starter and leaver forms but unless we put the details (usually name) in the ticket contents as well, we cannot search them.
Error sync SDP With Analytics Plus
hi Error sync SDP With Analytics Plus "We're sorry to inform you that error in invoking zoho reports data synchronization tool. Please verify the Zoho User email id, AUTH token key and proxy details Or Please find the root cause referring the logs under
Microsoft fixes a zero-day threat and several high-severity vulnerabilities in Edge (Chromium-based) 98.0.1108.55 (Stable Channel update).
Hey everyone, Microsoft Edge (Chromium-based) has been updated to 98.0.1108.55 for Windows, Mac, and Linux. This Stable channel update fixes a zero-day threat (tracked as CVE-2022-0609) as well as a number of high-severity vulnerabilities. Here are
Microsoft fixes a zero-day threat and several high-severity vulnerabilities in Edge (Chromium-based) 98.0.1108.55 (Stable Channel update).
Hey everyone, Microsoft Edge (Chromium-based) has been updated to 98.0.1108.55 for Windows, Mac, and Linux. This Stable channel update fixes a zero-day threat (tracked as CVE-2022-0609) as well as a number of high-severity vulnerabilities. Here are
Microsoft fixes a zero-day threat and several high-severity vulnerabilities in Edge (Chromium-based) 98.0.1108.55 (Stable Channel update).
Hey everyone, Microsoft Edge (Chromium-based) has been updated to 98.0.1108.55 for Windows, Mac, and Linux. This Stable channel update fixes a zero-day threat (tracked as CVE-2022-0609) as well as a number of high-severity vulnerabilities. Here are
Business rules problem
Hello, We are having some trouble with some business rules. The problem is that, we have a custom incident template for some users, and when we have to transfer the request to another department (via business rule), that doesn't go as it should be. We
Customize Tickets after Creation
Hello everyone, I sent a screenshot of a standard ticket as an attachment.This is from a normal user's point of view, the ticket has been created and resolved.Is it possible to hide the fields under "Problem description" and the "Meetings" area, depending
Running an installer as admin for a user (not admin)
I have a powershell script that copies Sage 200 installers to a temp directory on a local machine and then runs the setup. The set up is per user, and there is no silent option. Is it possible to run the powershell so that it doesn't ask the user for
Create Auto Update Package with Pre/Post activities
Hello there, Is it possible to edit a package but still keep the auto update status enabled? I've found, if I use, say Google Chrome installer and want to add pre and post activities, the auto update status changes to 'Not Applicable'. Is there a way
Sharing resources/accounts with password plain text view grant
Hello. A few days ago I asked support if there was a solution for me to have a "password user" that is able to use and see the plain text passwords for some resources, and only use the passwords for some other resources without plain text view. Basically
Software Deployment : Error while downloading the required files
Hello, I am currently using DesktopCentral cloud and I tried to the software deployment by installing Forticlient EMS. I encountered the error "Error while downloading the required files" upon deploying my configuration. This is my installation command
Support Group Process
Hi All, We're migrating from a different service desk system, and I wanted to understand the process for Support Groups, and what is the best practice for Support Groups. Currently with our old system, if a ticket gets assigned a group, when a technician
Issue with PMP server startup on Windows 10
Hi, I've installed PMP on my Windows 10 machine. The "Password Manager Pro" service is started successfully but the problem is the taskbar icon still showing "stopped" or when starting from the taskbar icon the state stays in "Starting" status and it
Change module CAB approval
We are working with the change module and have created 3 separate templates. The Level 3 Change template required CAB approval so at the Stage 3 Approval level, we send approval to the CAB members. However we are are finding that it does not go to all
Custom Trigger Help
Is there any documentation on how the code for custom trigger scripts should be written, IE variables, how too's, general examples for simple things like changing a status based on something, etc?
Access as an admin
Hi, I have 3 instances , and i need to know if its possible to be an admin of all 3, but lets say that as an admin i dont want to see the Human Ressource Despartments Tickets, becuase of private information, salery, other stuff like only HR Department
After upgrading to 11.3 we are being forced to buy Desktop central
When we upgraded several months ago to version 11.3 (I think) the scan agent was replaced with a desktop central agent. We had a bunch of issues and had to get support involved and (eventually) they installed a desktop central integration with a free
Report of Time Spent for tasks
We would like to know if is possible to have a report of timespend on tasks. We need the following fields: Task ID Timespend Technician Our DB is MSSQL and build is 10530.
problem with partition number in operating system deployment
hello everyone I want to deploy an operating system with a central desktop, in my computer park I have machines with two partitions in the same hard disk, I just want to format the "C" partition and leave the "D" partition unformatted but when I want
1st aid solution for client Patch scan problem with driver is active in Patch Database Settings
Hello Today I noticed on two DC installations, that the clients could not successfully run a patch scan or could not deliver it to DC server. In DC, there was no error message that the patch scan has a problem. Only the last date showed me that there
Telegram notification
Hello. I am a OpManager user. We are faced with the problem of Telegram notifications, or rather they do not work, I ask you to help in solving this problem.
Upcoming enhancements, behavior changes and UI changes in Service Request SLA
Dear Users, We are elated to announce the upcoming enhancements, behavior Changes and UI changes in Service Request SLA.Below is a brief run-through of the same: Service Requests SLA Enhancement Configure how an SLA is applied to a Service Request
start day of fiscal month option
Hi, I need to configuration about fiscal month. Already Analytics Plus support the fiscal year (starting month) and the week start day, but do not support the start day of the fiscal month. Is it possible to add this option to AP or can you guide me to
Field and Form Rules - Unable to set fields on submit
Hi, on SDP Version 13000 the Field and Form Rules are not executed. unfortunately no technican is in the chat and a support mail takes way to long ...
Google fixes a zero-day threat and several high-severity vulnerabilities in Chrome 98.0.4758.102 Stable channel update.
Hello everyone, Chrome stable channel has been updated to 98.0.4758.102 for Windows, Mac, and Linux. This update fixes a zero-day threat (tracked as CVE-2022-0609) as well as a number of high-severity vulnerabilities. In a security advisory released
Google fixes a zero-day threat and several high-severity vulnerabilities in Chrome 98.0.4758.102 Stable channel update.
Hello everyone, Chrome stable channel has been updated to 98.0.4758.102 for Windows, Mac, and Linux. This update fixes a zero-day threat (tracked as CVE-2022-0609) as well as a number of high-severity vulnerabilities. In a security advisory released
Google fixes a zero-day threat and several high-severity vulnerabilities in Chrome 98.0.4758.102 Stable channel update.
Hello everyone, Chrome stable channel has been updated to 98.0.4758.102 for Windows, Mac, and Linux. This update fixes a zero-day threat (tracked as CVE-2022-0609) as well as a number of high-severity vulnerabilities. In a security advisory released
Windows Logon TFA not working
I've carefully followed all the steps in this guide: https://www.manageengine.com/products/self-service-password/help/admin-guide/Configuration/Admin-Tools/GINA/windows-logon-tfa.html I've enabled SSL, setup a certificate and verified connectivity. The server and end computer are on the same domain and I've deployed the agent through the GINA Installation console page. Under the MFA section I've enabled the Endpoint MFA and the MS Authenticator. Logging on to my test box runs as normal; no 2FA.
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