Mulitple Email Accounts
Hi, We manage a couple of different support mailboxes: support@company1.com support@company2.com They both sit on different office 365 accounts. - Is it possible to get them both attached to the helpdesk? At the moment I can only see how to do one.
Purge only the Job title, Mobile and Phone fields from all users on ManageEngine ServiceDesk Plus, free Standard
Hello, We are using the ManageEngine ServiceDesk Plus, free Standard - Version 10.5 Build 10510, and we need to purge only the Job title, Mobile and Phone fields from all users (requesters and technicians). How can we do that ? Thank you! Flavia Mac
Business Rules - Notify Technician
How do we configure a Business Rule to send an email notification once it was executed? Product: ManageEngine ServiceDesk Plus Version: 10.6 Build 10600 Database: postgres
How to get technician key
HI How do I get the application URL & technician key?
Create request via powershell script (custom trigger)
Hi everyone! Please, give me some example - about create new request via custom triggers on powershell. I write script on python, but there is a problem with OS :(. Just need translate. I would appreciate for an early reply Script on python: import requests
Use network account for Kiosk login
I've attempted to use MDM through Desktop Central in order to set up a Windows 10 multi-app kiosk. I enrolled the device and assigned it to the desired basic network user. I created the profile and also assigned it to the device. However, the device
NCM Probe doesnt seem to be iterating "user Role" from central
Unable to see the devices listed on NCM probe when logged in with AD user account. User permission is set to "Admin" with access to all Probes.
Release announcement: Build 5120
Hey folks, We are thrilled to announce the release of Analytics Plus build 5120, which brings with it several exciting updates. 1. Introducing a new license category - Viewers: Members in this category can be given read permissions for shared views
EOL for 32-bit installation in AE/SDP
Dear Users, We would like to inform you that the support for 32-bit installation of AssetExplorer / ServiceDesk Plus will be deprecated from July 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support
account lockout
Good Morning, I have the "Configure account lockout threshold and duration" option within the security section disabled, but I get users locked out if they make n incorrect login attempts. Is this a bug? Version: 13.0 Build 13002 Regards, Vincenzo
Open status changes to On-Hold when request added from API
Hello I am adding request via API and I am sending status = Open, but the same request created in Manage Engine has status On-Hold. Can you please help me with this? Thank you
May i know the SLA for ServiceDesk Plus Cloud
Hi, We've purchased this product. but it needs to be approved by our security teams before we use. They need to know the SLA. but i couldn't find it in your site. Uptime Commitment ,L1 - L3 Response time, etc.. Thank you.
Tickets by Time Entered
I'm trying to create a time series report that will allow me to see what time of day our tickets are being entered. The idea behind this is to take a month of tickets, and compile them into a line chart that will show us a trend on what time of day we
Query Report / Custom Report
Please help me with a report that will show me all the configurations a machine(Per Device) is part of? Host Name Configuration Name
Orphaned Tasks after trying to deploy patches. Can't stop them
We set up automatic patching for windows desktop, prior to using Desktop Central we used WSUS. Turned out WSUS corrupted the patch databases on the workstations. Patches were deployed but not installed, When the endpoint rebooted DC reported the patch
Features for Enterprise
Hello, we are looking to take up Endpoint Central Enterprise and would like to findout before we buy if it will forfil our needs. Looking at the feature list we have a few items that are not availible in the cloud version, Windows 10 Modern Management
Security Patching for log4j for OpManager
Security Patching for log4j for OpManager As it says above - doesn't seem that there's official statements from ManageEngine yet. https://pitstop.manageengine.com/portal/en/community/topic/log4j-cve-2021-44228-query-manage-engine-service-desk-plus
Google fixes several high severity vulnerabilities in its Chrome 102.0.5005.61/62/63 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 102.0.5005.61/62/63 for Windows, 102.0.5005.61 for Mac, and Linux. This update comes with 32 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 102.0.5005.61/62/63 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 102.0.5005.61/62/63 for Windows, 102.0.5005.61 for Mac, and Linux. This update comes with 32 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 102.0.5005.61/62/63 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 102.0.5005.61/62/63 for Windows, 102.0.5005.61 for Mac, and Linux. This update comes with 32 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
API Requests for View All Statuses and Get Transitions Return Incomplete Results
Hello! Current Build: 11311 Browsers: Edge and Chrome tested Transition Buttons Missing In Multiple RLCs involving Multiple Different Statuses Our technicians are reporting issues with Request Life Cycles, where buttons that used to appear in RLCs now
SDPOnDemand - Outlook Add-In Problems
Hello, We have noticed the below problems with the Outlook Add-In with SDPOnDemand: - When a requester resets the form using the button, this removes their name from the requester field and does not fill it back in - Custom lookup fields do not load -
SDP -> ZOHO Configuration Issue : 'NoFormBeanConfig' (Support Team unresponsive)
Hello - I have an SR opened (7771645) but not getting responses to my urgent ZOHO issue. I have SDP configurated with ZOHO Analytics and when I reset OAUTH and renter the API keys, I can synch SDP manually fine. But then once it's successful and I go
A requester that doesn't answer, is it possible?
Is it possible to create a requester account that has an email address to identify incoming requests, but does not send out emails to that account? We have some devices that report alarm states to us but they don't need to receive emails from SD+. Thanks
SDP Cloud asset scan
Hi, We have Workstations in the Unaudited Workstations list that have an error code of 12023. Can you advise what the issue is please?
Business rule doesn't work with custom functions.
i write a request custom function for modify the asset's status in a request.. Example: - a request subject contains "returned", then change the asset's status to "In Store" this script works fine in the editor interface. Click save and run - select
Upgrade from 12.0 Build 12004 to Build 13000
Hello, We are trying to upgrade to the next SD version, and are having problems running the commands. - Current version and build: 12.0 Build 12004 - Next version and build: 13000 - Two migrations away from latest 13002 - Have downloaded the ppm (linux)
Namingformat incorrect
Hello, Is it possible to fix this? Firstname: Max Lastname: Müller Müller got a german umlaut, which can be replaced using the naming-formats to ue for example. When your custom naming format expression is: %sn%6[L]%givenName%2[L] then with the umlaut
IIS reverse proxy for ADManager Plus and ADAudit Plus on the same machine
Hello, I hope someone can help me. We have ADManager Plus and ADAudit Plus installed on the same machine. We reach ADManager through https://<hostname>:8080 and ADAudit Plus through https://<hostname>:8081 How do I set it up via IIS so that I can access
Database size/clean-up
Hello. We have been using ADManager for the last two years and have found the performance is degrading over time. Is it possible to perform any database cleanup to try and speed up the performance? Thank you for your help.
Custom multiline Description
Please tell me how to use a simple script to make a multiline variable and assign this variable to the "Description"? For example I have variables var1,var2,var3 When sending a request, I want to write the "description" field according to the template
Custom Report
Hi, Please help me to create report like this report: category - request count - number of closed request - closed average time- number of open request Hardware - 120 - 20 - 13:30
Report ticket time spent in specific status by technician
Hi, I would like to generate a report that shows the average time that a ticket stay in particular status (In progress - Pending customer - etc) sorted by Technicians. Is it something available? PGSQL Current version : 11.1 Build 11138 Thank you Reg
Technician Ticket View | Check "Auto Notifications" by default
Hi, Is it possible to configure the technician ticket view to have "Auto Notifications" checked by default?
Custom Report for Projects Module
Hi, can please ask for a custom query report for the Project module? Columns are to be as following: Project Title Project Status Project Schedule Start Project Actual Start Project Schedule End Project Actual End Project Estimated Hours Project Actual
Install SSL Certificate - Analytics Plus (on Windows Server)
Hi, I haven't found (in the Analytics manual) how to install our wildcard SSL certificate on a Windows 2016 Server. The only thing I found is very unclear and poorly explained. I would appreciate if you could explain to me clearly and step-by-step manner how to perform this operation. - Analytics Plus Professional, Version 4.1.5 (Build 4150) - Windows Server 2016 STD. Thank you very much.
mobile login
Hi, When I try to open the mobile login page (http://server_ip:80/mobileLogin.do) I get an error page: HTTP Status 400 - Invalid path /normal/HomeDetails was requested type Status report message Invalid path /normal/HomeDetails was requested description The request sent by the client was syntactically incorrect (Invalid path /normal/HomeDetails was requested). Apache Tomcat/6.0.16 Any ideas why this could be? This error comes with my PC and Nokia mobile.
Incidents don't have Service Category?
I am just wondering if people assign Incident templates a service category? That way with reporting based on all requests.. they don't always show up as NA. Thanks for your input
Password Sync agent needs .net framework 2.0 and 3.5 to work. Both these have a CVE.
The article (https://www.manageengine.com/products/self-service-password/help/admin-guide/Application/sync/password-sync-agent-native-password-reset.html) says Domain controller should have Microsoft .NET Framework 2.0 or 3.5 for password sync agent
ADSelfService Plus Fixes and Enhancements [2022]
Release Notes for build 6212 (Nov 14, 2022) Feature: Hardware TOTP token support: Hardware tokens such as Protectimus hardware TOTP token and Deepnet Security hardware token can now be configured as a custom TOTP authenticator for identity verification.
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