Google fixes a zero-day threat and several high-severity vulnerabilities in Chrome 98.0.4758.102 Stable channel update.
Hello everyone, Chrome stable channel has been updated to 98.0.4758.102 for Windows, Mac, and Linux. This update fixes a zero-day threat (tracked as CVE-2022-0609) as well as a number of high-severity vulnerabilities. In a security advisory released
Windows Logon TFA not working
I've carefully followed all the steps in this guide: https://www.manageengine.com/products/self-service-password/help/admin-guide/Configuration/Admin-Tools/GINA/windows-logon-tfa.html I've enabled SSL, setup a certificate and verified connectivity. The server and end computer are on the same domain and I've deployed the agent through the GINA Installation console page. Under the MFA section I've enabled the Endpoint MFA and the MS Authenticator. Logging on to my test box runs as normal; no 2FA.
[SDF-90399,SDF-45241] Major Incident Management
Who has got some good practice for managing Major Incidents? On my desk if we get a major incident (say for instance File Server down) - I will typically get many tickets all reporting the same issue. Ignoring the communications side of managing a major
Masterclass 2022: Episode 1 - 6 ways to implement effective incident management during hybrid work (Feb. 23)
Hello All, The ServiceDesk Plus Masterclass series is back again for 2022 with a new season! In the very first episode, we’ll discuss six ways to design and implement a proficient incident management strategy using ServiceDesk Plus Cloud. In a modern
GINA Other User option missing
With the GINA installed on my systems the "Other user" option is missing from the login screen is there a way to get this back?
Masterclass 2022: Episode 1 - 6 ways to implement effective incident management during hybrid work (Feb. 24)
Hey there, The ServiceDesk Plus Masterclass series is back again for 2022 with a new season! In the very first episode, we’ll discuss six ways to design and implement a proficient incident management strategy using ServiceDesk Plus. With the new style
Create group/Distro with all Direct and Indirect reports
We are constantly dealing with requests for distribution lists that are for all reports for a given manager, director, or VP. Currently we have to run scripts to do this on an individual basis and only 1 or 2 people know how to edit/copy these for new
Hidden Reports?
I inherited ADManager server. My supervisor receives a report for inactive users. I do not get the report. When I look at shceduled reports the inactive users report is not there. Where else can I find scheduled reports to change the recipients? FYI,
Error When Logging
Please see error in attachment when trying to login
Update 2 about Apache Log4j vulnerabilities (CVE-2021-45046 and CVE-2021-44228): Steps to protect ADManager Plus
Dear Customers, We have now released a new build which includes the precautionary measures to protect against the Log4j vulnerability. It is sufficient if you just upgrade your ADManager Plus instance to the latest build. Download the service pack, to
Enhance ADManager Plus security using the Product Security Hardening feature
Hi, We wanted to let you know that we've added a Product Security Hardening option to ADManager Plus in version 7116. With this option, you can configure security-specific settings of ADManager Plus from a central location to strengthen its security.
Project sub-tasks and expandable task list view by summary task.
The ability to utilize summary tasks and sub-tasks, as can be done in Microsoft Projects, would be extremely helpful in managing a project schedule. It is difficult to group tasks and navigate the task list in its current layout.
Temp profiles
2 out of 4 users when accessing servers with PAM, ended up with Temp windows profiles on the servers. Any idea why this is happening?
Daily notifications for Open incident to technician
Hi All, Is there a configuration whereby it sends out email alert to technician everyday for the open incident and un resolve cases? Thanks
Exchange Reporter Plus build 5701 released with few functional enhancements and issue fixes!!
Hello Everyone, We have released a new build of Exchange Reporter Plus, 5701, with the following enhancements and issue fixes, Enhancements Reports scheduling: Options to enable users schedule multiple reports simultaneously, view the history of individual
Deploying macOS 12 Monterey security updates on Silicon machines using Vulnerability Manager Plus
Hello everyone, Apple has introduced new security policies for Silicon machines that requires end-user authentication for installing security updates. You can refer to this link from the vendor for more details on the same. macOS 12 Monterey security
Deploying macOS 12 Monterey security updates on Silicon machines using Patch Manager Plus
Hello everyone, Apple has introduced new security policies for Silicon machines that requires end-user authentication for installing security updates. You can refer to this link from the vendor for more details on the same. macOS 12 Monterey security
User Survey not sended
I have been configuring the surveys for my users, but when I close the tickets and send the survey manually, I get the following message Survey not sent due to request mismatch with survey conditions. What should I do or how do I solve it?
Not receiving confirmation mail
Hi, One of our customers aren't receiving a confirmation mail anymore. In the logging I found this: [com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[92]: Notifications for this request will not be sent. Because, it is either an automated mail or a bounced mail| What does this mean? How can I disable it? Thanks in advance. Kerim
Allow filtering of tasks on the technician home page
I'd like the ability to filter tasks on the technician home page. Our specific use case would be to view my tasks (as available today) but also allow the drop down for other filters. I understand the option is available on the requests tab, but I'd
Constant Lock Outs on Chrome Browser
Myself and many of our technicians have a recurring issue with Chrome browser upon logging on. We get an error - Username or Password is incorrect. The thing is, it is not bad. I can be in ServiceDesk Plus and close all my Chrome windows. Come back in
Microsoft fixes a security vulnerability in Edge (Chromium-based) 98.0.1108.50 (Stable Channel update).
Hey everyone, Microsoft Edge (Chromium-based) has been updated to 98.0.1108.50 for Windows, Mac, and Linux. This Stable Channel update includes 1 security fix, which is a Microsoft Edge-specific update. Here are the details: CVE ID Impact Severity
Custom Report Needed...
We use ServiceDesk Plus, and PG incase query is needed. I keep getting lost/confused/can't get it to work with the GUI reports. I need a report that is sorted by Groups and then Priority, and I need the report to include Created Date, Completed Date,
how to connect analytics plus database
Hi I want to connect Analytics plus database(Postgres) but i cant find database username and password Password has encrypted in database-params.xml file how can i do that? my Analytics plus version : 4500
Formula widgets in dashboard
Hi, In AP dashboard, I create some KPI widget like total sale that show me monthly sales. Now I want to calculate sale reps commission and show in this section. What should I do? I want to write formula for widgets? Analytics Plus v5070 Thanks for h
A critical security patch released in Desktop Central and Desktop Central MSP for CVE-2021-44757
Hello all! This notification is in regard to an authentication bypass vulnerability that was recently identified and fixed in Desktop Central and Desktop Central MSP. Registered as CVE-2021-44757, this vulnerability has now been fixed and released in
Password Never Expire - alert
So, I just installed Log360 with ADAudit Plus. I am receiving an email alert with the subject 'Password Never Expire Enabled'. The email contains the following information - User account 'JSmith' was changed by 'NT AUTHORITY\ANONYMOUS LOGON'. Changed
How to report Kerberos-Logon activities from trusted Domain?
I tired a couple of approaches but did not catch Events from User-Logons from a trusted Domain. Typically it is Event ID 4624: ================================================================= An account was successfully logged on. Subject: Security ID:
Report for several accounts
I want create a script that shows logon data for all my service accounts, 100+ accounts. This is to satisfy an audit requirement and assist in identifying where these accounts are used How can I create this report? Do I need to access the DB directl
Migrating from Desktop Central cloud to on premise version
Hi all. We are currently trialling Desktop Central. I'd like to use the OS deployment / imaging functionality, which I understand comes with the on premise but not the cloud version. I have already completed some configuration, deployed agents, packaged
Priority Matrix
We've had a priority matrix set up in SDP for a while now and it had been working fine until this new year began. This is what it looks like: However when we're either editing a ticket or creating a new one, the auto assignment of priority is working
Issue sending survey on demand
Afternoon I have configured an incident Survey and want to test it by sending it to one user who has sent in a request however when I close the ticket and try and send the survey I get the below error: Survey not sent due to request mismatch with survey conditions Any ideas? Cheers
Is it possible to add custom fonts to ServiceDesk Plus (On-Premises) version?
We already have the ability to select some different fonts in the customize menu, but our team has asked about adding more options to the list. What I am wondering is if we can add fonts to our installation, even if we have to do it manually? We have
Reports - SQL - Concatenate using bar didn't work
Hello team, We changed from version 9416 to 11306 (some time ago). There are some SQL reports that we cannot create because there are some things in the query that are not allowed now. This line is falling (into the SELECT): (ROUND(((WorkOrder.timespentonreq/1000)/3600),2))||':'||(ROUND((((WorkOrder.timespentonreq/1000)/60))
How to create a widget from report that shows requests not responded to by technician in last 48 hours?
I would like to see at a glance in a dashboard a list of requests that a technician hasn't replied to in 48 hours (bonus points if it calculates via operating hours, but 48 literal hours is fine). I can't figure out how to make a report that can do this
Can you update a Department associated with a Request?
We are currently using SDP ESM v11.0. We allow Users to be added from new requests. My workflow has always been to update new Users (Requesters) from inside the request, which would update the Department and Site. Since the update to ESM, all users have to be updated in the ESM Directory. From there, once I have assigned the user a Site and Department, I go back to the Request and edit the User / Requester Name field. All of the information will display correctly for the Requester, the Site
Microsoft fixes a security vulnerability in Edge (Chromium-based) 98.0.1108.50 (Stable Channel update).
Hey everyone, Microsoft Edge (Chromium-based) has been updated to 98.0.1108.50 for Windows, Mac, and Linux. This Stable Channel update includes 1 security fix, which is a Microsoft Edge-specific update. Here are the details: CVE ID Impact Severity
Microsoft fixes a security vulnerability in Edge (Chromium-based) 98.0.1108.50 (Stable Channel update).
Hey everyone, Microsoft Edge (Chromium-based) has been updated to 98.0.1108.50 for Windows, Mac, and Linux. This Stable Channel update includes 1 security fix, which is a Microsoft Edge-specific update. Here are the details: CVE ID Impact Severity
help understanding dns monitor
i've read the instructions but i failed to understand how to use it say i want to monitor the existence of an mx record of cnn.com and i want an alert to know when it's changed. so what do i need to fill in the monitor fields for that to happen?
How to stop creating "Re:" tickets
Hi guys, I am using the email to ticket feature but tickets with "Re:" are being created and I do not like it. I tried adding a rule that drops tickets with "re:" but I noticed that it is also dropping requests that have "Request" in the subject. Please
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