How to stop creating "Re:" tickets
Hi guys, I am using the email to ticket feature but tickets with "Re:" are being created and I do not like it. I tried adding a rule that drops tickets with "re:" but I noticed that it is also dropping requests that have "Request" in the subject. Please
In Automated Deployment there is no option for windows 11 cumulative updates ?
Hello. I am using patch manager plus , I am creating an automated deployment and I am noticing that in selected applications there is an option for windows 10 cumulative updates , But there is no option for the selected applications for windows 11 cumulative
Deploy Shortcut Through Self Service Portal
Hi, How can we publish an application through the self service portal that only copies some internet shortcuts to the all users desktop without installing anything? Nathan
M365 Security Plus - Fixes and Enhancements [2022]
M365 Security Plus Release Notes Release notes for 4516 Feature: Security hardening: Tighten product security by configuring the recommended security controls available under a single tab. Enhancements: M365 Security Plus now uses Exchange Online PowerShell
M365 Manager Plus - Fixes and Enhancements [2022]
M365 Manager Plus Release Notes Release notes for 4516 Feature: Security hardening: Tighten product security by configuring the recommended security controls available under a single tab. Enhancements: M365 Manager Plus now uses Exchange Online PowerShell
M365 Security Plus' build 4503 released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build – 4503. The new build will feature the following enhancements and bug fixes: Enhancements: Apply SSL certificate: Administrators can now apply self-signed
M365 Manager Plus' build 4503 released!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build – 4503. The new build will feature the following enhancements and bug fixes: Enhancements: Apply SSL certificate: Administrators can now apply self-signed
Can you add options to these please?
Hi, Under notifications most of the notification options have an enable/disable button. Many at the bottom do not. Now that I can create my own notifications with custom triggers I want to turn off the SLA notification - but I can't because there is no
ME SDP Please help to modify query report.
Hi We have following query report: SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", longtodate(wo.CREATEDTIME) AS "Created Time", longtodate(wo.COMPLETEDTIME) AS "Completed Time", std.STATUSNAME AS "Request Status", ti.FIRST_NAME AS "Technician",
Migrate to SQL Server
Hi, I just installed Desktop Central -latest version 10.1.2138.3- and after installation I executed the migrate database script from the bin folder in order to use a Microsoft SQL server as a backend database. It connects, it creates the database but
Invalid TCP/IP Configuration after OS deployment
I encountered an issue on a system I had deployed where it was unable to connect to the internet or do any DNS resolution post-Deployment. I found that underneath the TCP/IP properties for both the WiFi and OnBoard ethernet that automatically obtain DNS
eventlog analyzer error on add Vcenter 7.0
Hi guys i have upgrade vsphere vcenter to 7.0 version 16189207 after upgrade event log analyzer cannot read log and i try to delete it and add again i deleted successfully BUT when i want to add again and click to verify login, show me error : ( Failed due to either wrong username and password (or) the server may be down! ) i used administrator@vsphere.loca user and i sure about password and network connection is OK eventlog analyzer version : 12050 how can i check log for add device OR add Vcenter
REST API for Announcements and Broadcast Message
Hi. I tried finding the API in V1 and V3 with no luck...is there an API to add/change/delete Announcements and Broadcast Messages? What we want to do is take our info from StatusIQ and also post an announcement on the employee portal and then send a
Hiding SubCategory and Item if empty
I want to hide the SubCategory and Item drop downs in the new incident form if they are empty. My issue is that when a Category is selected an on category change field rule doesn't show the Subcategory field as it isn't updated with the new values until
Changing Default location for checking for software
Is there a way to change the default location for checking software from C:\Program Files (x86) to another location ? Since i want to install a software to another directory when trying to deploy a software update I am getting an error message from
Patch Tuesday February 2022 - Supported updates
Hello everyone, Below is the list of Patch Tuesday updates, supported this month New Security Bulletins : 2022-02 Security Only Quality Update for Windows Server 2008 (KB5010403) (ESU) (CVE-2022-21989) 2022-02 Security Only Quality Update for Windows
Patch Tuesday February 2022 - Supported updates
Hello everyone, Below is the list of Patch Tuesday updates, supported this month New Security Bulletins : 2022-02 Security Only Quality Update for Windows Server 2008 (KB5010403) (ESU) (CVE-2022-21989) 2022-02 Security Only Quality Update for Windows
Patch Tuesday February 2022 - Supported updates
Hello everyone, Below is the list of Patch Tuesday updates, supported this month New Security Bulletins : 2022-02 Security Only Quality Update for Windows Server 2008 (KB5010403) (ESU) (CVE-2022-21989) 2022-02 Security Only Quality Update for Windows
EOL Announcement for existing Projects and its associated V3 APIs
Dear Users, We would like to inform you that an enhanced version of the V3 API has been released with format changes that is applicable for Projects, Milestone, Task, Worklog, and Project Member API operations. The older version of the V3 API is marked
Extended Security Updates (ESU) for Windows 7 and Windows Server 2008 - Year 3 support
Hello everyone,Microsoft has announced it's final leg of the Extended Security Updates (ESUs) support for Windows 7 and Windows Server 2008. Versions ESU Support remaining Start and End date Windows 7 SP1 and Windows 7 Professional for Embedded Systems
Extended Security Updates (ESU) for Windows 7 and Windows Server 2008 - Year 3 support
Hello everyone,Microsoft has announced it's final leg of the Extended Security Updates (ESUs) support for Windows 7 and Windows Server 2008. Versions ESU Support remaining Start and End date Windows 7 SP1 and Windows 7 Professional for Embedded Systems
Extended Security Updates (ESU) for Windows 7 and Windows Server 2008 - Year 3 support
Hello everyone, Microsoft has announced it's final leg of the Extended Security Updates (ESUs) support for Windows 7 and Windows Server 2008. Versions ESU Support remaining Start and End date Windows 7 SP1 and Windows 7 Professional for Embedded Systems
Sharepoint Mnager plus - Log4J Vulnerability
Please can you confirm whether Desktop Central is affected by CVE-2021-44228 the log4j version in sharepoint manager plus is 1.2.17
DAE Service does not start
Hello, I am using 12120 version. After about 2 weeks I saw no any messages during the last day. Messages are delivered correctly due to I saw Log Analyzer. I saw error - "Cached record limit exceeded. Kindly do the needful". I did everything regarding - https://pitstop.manageengine.com/portal/community/topic/es-cachedrecord-has-crossed-its-threshold-limit So I added more memory into these 2 configuration files and stop service via /etc/init.d/eventloganalyzer stop. Now I cannot run the DAEService
REST API technician key invalid.
Hi, I'm sending the following URL through curl: http://myserver.mydomain.org/sdpapi/request/6822/?OPERATION_NAME=GET_REQUEST&TECHNICIAN_KEY=09FE...F87 And I am getting the following error message back: <operation name="GET_REQUEST"><result><status>Failed</status><message>Technician key in the request is invalid. Unable to authenticate.</message></result></operation> My boss emailed me the key and I've double checked it. Do we have to activate it or something? Do you have any suggestions as to what
Mozilla fixes high severity security vulnerabilities in Firefox 97, and Firefox ESR 91.6.
Hey everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 97, and Firefox ESR 91.6. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 97 CVE-2022-22753 Privilege Escalation
Mozilla fixes high severity security vulnerabilities in Firefox 97, and Firefox ESR 91.6.
Hey everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 97, and Firefox ESR 91.6. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 97 CVE-2022-22753 Privilege Escalation
Mozilla fixes high severity security vulnerabilities in Firefox 97, and Firefox ESR 91.6.
Hey everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 97, and Firefox ESR 91.6. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 97 CVE-2022-22753 Privilege Escalation
Mozilla fixes high severity security vulnerabilities in Firefox 97, and Firefox ESR 91.6.
Hey everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 97, and Firefox ESR 91.6. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 97 CVE-2022-22753 Privilege Escalation
Create an approver automatically when creating a request.
Hello. How to do when creating a new request, a list of approvers was automatically created and the user could not change this list. Service Desk plus 11.1.0 Build 11131 Regards, Zupar
How do I add the "delivered within" banner to a service request form?
How do I add the delivered within banner to a service request form? I would like the end user to be able to see the estimated time it will take for the request to be completed.
Field and Form Rules NOT Working when using Sites
Hello - I have a Field and Form Rule that Hides Category values based on the Site a requestor is associated to. However, it's not working. Based on this rule, if they are apart of any of these Sites, they SHOULD see the applicable values but they don't.
How does the math for "under licensed" work?
Hi All, I have a piece of software. Installed on 10 computers. Licensed on 5. I have 20 licenses. Shows I have 15 available licenses. But still shows up as Under Licensed? WHY?
Trigger Software Metering generation immediately, before the following day of creating the rule.
We have an urgent request from our director to determine usage of Outlook.exe for Office 2010 due to the Microsoft action of disabling Basic Auth on all tenants in Exchange. I would like to execute this mertering policy immediately so that I can begin
Change request status to on-hold while approval level add manually does not work
Hi, I set While a request is waiting for approval, stop the timer and set request status to on-hold in Self-Service Portal settings and some times use submit for approval some, it doesn't work and change status to on-hold. I think it's a bug. What should
How to add one Asset to multiple users?
Hi everyone, Is there any way to add multiple users for one asset? Thanks in advance,
Does anyone have a configuration with which current Autodesk products can be reliably distributed?
Hi Does anyone have a configuration with which current Autodesk products can be reliably distributed? I have the problem that it works with some clients but does not work for the majority of clients. I then get either that the installation has been aborted,
OS imaging: how to retain original PC name?
Is there a way to have os deployments automatically use the computer's original name (from inventory) when reimagining systems in batch? The naming logic/field works alright when provisioning brand new systems or when you have a specific convention but
Banner
Hey Folks, Anyone know of any way to add a banner to SDP? I was hoping to throw a quote up for my technicians to see across the top of the page throughout the day. I know of the announcements feature, but we stay on the ticket screen all day, we don't
Adding Routers and Switches via Import and thereafter Scanning and reconciling
We were migrating the asset data from our existing in house software to Manage Engine tool. The plan was we will upload the Network Devices (Routers/Switches) details via import and thereafter use network scan, so that reconciliation happens automatically
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