OS imaging: how to retain original PC name?
Is there a way to have os deployments automatically use the computer's original name (from inventory) when reimagining systems in batch? The naming logic/field works alright when provisioning brand new systems or when you have a specific convention but
Banner
Hey Folks, Anyone know of any way to add a banner to SDP? I was hoping to throw a quote up for my technicians to see across the top of the page throughout the day. I know of the announcements feature, but we stay on the ticket screen all day, we don't
Adding Routers and Switches via Import and thereafter Scanning and reconciling
We were migrating the asset data from our existing in house software to Manage Engine tool. The plan was we will upload the Network Devices (Routers/Switches) details via import and thereafter use network scan, so that reconciliation happens automatically
Request Summary - for year
Hi ALL! We have very nice widget "Request Summary" for week/month (look at screen) How i can create report like this with period one year and statistics per month ??
Outlook Client Blocked on Mobile Devices
Hi all We were using Mobile Device Management through ManageEngine for a few months but have just disabled conditional access due to issues users were experiencing. Now that CEA is turned off, mobile users on Apple and Android are still being blocked
KPI report
Hello. need query report for KPI to calculate mtt responce, mtt resolve
LDAP Macros - manager ?
Hello, Is there a way to add the manager inside the macros to be used on a mail to warn users on their expiration of password ? Regards, Seb
Technician Login Report
Hi, I need to generate report on the number of times that the technicians logged from a certain period. Could you help me with the query that will include the following details? -Technician name -Logged in Time -Logged Out Time I need to know how may log in sessions each techncian had from last year up to present. Our database is postgreSQL. Please find below the version of our ManageEngine ServiceDesk Plus. Your Version : 9.4 Build 9400 Latest Version: 9.4 Build 9402
Updates from Feb 2021 to Jan 2022 - Driving me crazy
hello guys! I would like to get some help and understanding how is this happening and how you guys are dealing with this. We never patch during the same month of released patches, so let's say we are going to patch on 1/30 it means I will patch everything
Langauge of Service Catalog
Is there anyway to deliver two versions of service catalog? We need to deliver services in french and english. The major issue is: Service categories and additional fields do not have an alternative language option (our workaround is "english word /
Due By Date not shifting out when timer stops - is this expected?
Hello - We have SLA's configured which automatically sets the Due By Date. However, when we service the request, there may be a situation where we need more information from the customer so we have a status called "Awaiting Client Action" that stops the
Request to filter Tasks view on Home Screen
Typically, our technicians are concerned with two types of tasks, those assigned to them and those that are within their support group but unassigned. Presently we can see those tasks using a filter in our own view, but on the Home Screen, there is no
Need a Technician and Group combined report
Hi I need a report that lists all technicians and also every group they belong to. So a simple report. A Technician would be listed on multiple lines if they are in more than one Support Group: Technician Name Support Group Technician Name
Patching notification
I have some automatic patch deployments setup to deploy during startup, however i can't seem to get notification working to let users know they need to do a reboot? So basically i would like users to be notified to reboot so the updates can be deployed.
Which report, or custom query can be used to get Office channel information?
Since Desktop Central can determine which patch a paticular machine needs based on whether or not the machine has either the Enterprise Current Channel or the Enterprise Semi Annual channel, which report or custom query can be used to get a report of
Custom report for Change Auditing
Here are the fields I need please, if possible I need to be able to adjust the dates against the created time field. Change ID Title Created Time Scheduled Start Time Scheduled End Completed Time Change Owner Category Subcategory Group Change Manager
Visibility of Tasks within Helpdesk
Hi, We currently do not use tasks within SDP as we find their visibility within the system to be somewhat lacking. The only easy way we can find to 'list' the outstanding tasks is via the home page and "My Summary" Is there the option to add it to the
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Automating scheduled end dates of tasks to sync with scheduled end date of ticket
Hi. We have some templates for specific types of tickets. There are nested tasks within these templates. I would like to automate the scheduled end dates of these tasks to match the scheduled end date of the ticket. Can this be done?
User access to portal
Hello all. I am new to SDP and I am currently in the process of building a lab environment consisting of a Windows server VM with SDP installed. Also, a Windows 10 VM client that I hope to have access to the portal. Problem: when I check the Alias URL
Microsoft fixes several security vulnerabilities in Edge (Chromium-based) 98.0.1108.43 (Stable Channel update).
Hey everyone, Microsoft Edge (Chromium-based) has been updated to 98.0.1108.43 for Windows, Mac, and Linux. This Stable Channel update includes 22 security fixes, 3 of which are Microsoft Edge-specific updates. Here are the details: CVE ID Vulnerability
Microsoft fixes several security vulnerabilities in Edge (Chromium-based) 98.0.1108.43 (Stable Channel update).
Hey everyone, Microsoft Edge (Chromium-based) has been updated to 98.0.1108.43 for Windows, Mac, and Linux. This Stable Channel update includes 22 security fixes, 3 of which are Microsoft Edge-specific updates. Here are the details: CVE ID Vulnerability
Microsoft fixes several security vulnerabilities in Edge (Chromium-based) 98.0.1108.43 (Stable Channel update).
Hey everyone, Microsoft Edge (Chromium-based) has been updated to 98.0.1108.43 for Windows, Mac, and Linux. This Stable Channel update includes 22 security fixes, 3 of which are Microsoft Edge-specific updates. Here are the details: CVE ID Vulnerability
(12.0 Build 12006) SLA's not working correctly; causing customer concern!
Hello - We have a situation where a ticket is opened during business hours however the "Response Due" field is saying the response is due outside of business hours. Our operational hours are 8-6pm EST. We had a ticket opened at 5:47pm EST but the Response
Migrating PMP between MS SQL servers
Good morning, I put in a support request but haven't heard back, so I figured I would post here as well in case anybody has some info: My organization has an old instance of Password Manager Pro that's running in a cluster of VMs that we're trying to phase out and migrate to Azure. The instance is running build 9601 of PMP with an MS SQL server database as its backend. We want to move the SQL database into an Azure SQL server as well. Based on reading other support threads in the forums, it seems
I can't add a new site.
Hello I have "ManageEngine ServiceDesk Plus 11.1.0 Build 11131" installed. I don't know what happened to ServiceDesk, but it doesn't add a new site or modify existing sites. When I try to add a new site, I get a message "FAILURE: Exception while processing
Hide Task Based on Technician Group
Hi All, I'm creating a template that include some tasks that have to be completed by different Technician Groups, and I would like that every technician could see only the task assigned to their group, it is possible to achive this? I tried using the
Xnode Usage and Data
What exactly is stored in the folder <installdir\\ManageEngine\ADAudit Plus\apps\dataengine-xnode\data\main. This folder is now larger than my MSSQL DB that hosts Auditplus 7051. My DB is 80 GB but this folder is 100 GB. I'm wondering what AuditPlus uses
Update to the latest build of the Security Gateway Server
Hello everyone, We have updated Patch Manager Plus' Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90094)
Google releases several security fixes and improvements in its Chrome 98.0.4758.80 stable channel update.
Hello everyone, Chrome stable channel has been updated to 98.0.4758.80/81/82 for Windows and 98.0.4758.80 for Mac, and Linux. This update comes with a number of security fixes and improvements. The details of the vulnerabilities fixed are as follows:
Will we need to reinstall new clients for an entire site if network changes
We manage computers for multiple clients. Some of those clients have our network, some have their own. We have 1 client that is moving to their own network, but we will still manage those machines. Currently, there is a Distribution Server at this site.
Extrat Date in Date format from values stored in Database
We are using MS SQL server as repository to AppManage database. AppManage is storing datetime as a bigint in SQL server vs a regular datetime field. Please recommend the function that can be used to convert this number as valid date as part of regular SQL queries. Following is example of one of the fields that we need to see as Date in our SQL query results for custom reports AM_ManagedObject COLLECTIONTIME = 1281061878306
[Free webinar] Does your security strategy overlook minor security gaps?
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[Free webinar] Does your security strategy overlook minor security gaps?
In an age of hybrid workers, traditional security models are no longer sufficient to keep your data secure. What you need is a data-driven security model based on the principles of zero trust that can proactively spot vulnerabilities in your security
How do i change SLA assignment manually to a request?
Hi, im able to assign a SLA by rules on creation. But what can be done to change the SLA assigned after the creation (it might happen, for example, some time that it is wrongly assigned because the requester put a higher priority than necessary and ther's no way to downgrade it later). Thank you
decline patch for all customers
we have many customers in the portal. we would now like to exclude certain patches from all customers. how is this possible? BR Thomy
Fetch data from API issue
Hi, I want to get data with call API from Mailerlite in Analytics Plus, but show me error: Error while reading the URL contents. Please verify whether the server (host machine) containing the URL is connectable. I checked URL in browser and attached screenshot.
Dueby Date with incidence annot be removed once it was set?
As this is not a mandatory field, why it cant be set to NA anymore?
Send message to all Requesters
Good afternoon. Can I send messages to all Requesters registered with the Service desk at once? For example, I want to wish everyone a happy holiday, and I need to make a General mailing list. Thank you. Your Version : 9.3 Build 9308 Latest Version : 10.5 Build 10503 Database : postgres
Please update to the latest build of Secure Gateway Server!
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90094)
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